Betway Reviews 

Save yourself some money and time, one of the worst I've dealt with. Used for about 3 months all ok, actually quite liked the website. Made a few deposits and withdraws all ok. However then had an issue with a simple withdraw, and it took weeks to resolve. Very hard if not impossible to speak to someone, it's all AI or an agent that can't do anything. I would avoid at all costs.
As people can see another example of pointless communication from betway.

Had some issues with withdrawal but it was solved within 72 hours. Got my win of NZD 900 on my card. It's a bit difficult to reach their support but I made good money

I signed up with an offer of betting £10 and getting £40 in free bets. I bet £10 and followed the requirements. The bet has settled and I’ve not received my free bets. Either false advertisement or deceitful.

I'd give 0 stars and should have looked here before going there and fell for the scam the new customer offer of bet £10 and get £40 in free bets made 2 deposits by debit card as stated they had no problem taking my money when on live chat after over a hour waiting was told my card is restricted and won't get the promo wasn't told why its restricted and feel scammed id dread to think if I won definitely closing this account

Absolute joke of a website. Withdrawn £5 two/three days ago and the live chat says it would have been in my account next day. Out of 8 attempts of trying to get to a live agent, only 1 of them I succeeded after waiting an hour. Of which they told me it’s been escalated. Still not an update and it’s still not even began to be processed yet. Shocking customer service and I don’t even think I’m getting paid out at this rate. Not using them again or depositing my money again. Quick to take your money but super slow to respond and process your withdrawals. Just posing as a legit site but it’s a scam site. Dont bother

You cannot get a hold of anyone and they updated there promotions and dont give them to you

They have terrible customer service and just straight up free rolled me, voided a rain out and then just waited settled it and took the winnings when it was replayed. I closed my account and they will never get another dollar from me.

Without a doubt the worst online gambling site in the UK. Additionally, they have the audacity to insinuate it's your fault. Unbelievable, avoid at all cost.

Shocking casino cant win anything 100 pounds in 20ps on the board once for a 3.80 win.. top betting site with adverts all over the tv and cant get a decent casino sorted for customers POOR

New customer offer, bet £10 receive £40 im free bets. I did this, applying with the T&C’s and never reciprocated my free bets.

Unable to contact them as it’s just automated replies (even when I emailed them).

Useless company! Would avoid them like the plague to anyone thinking of dealing with them.

It's a scam!! Simple.... First you create an acocunt with the promise of giving you free money for making a small deposit. But as soon as you bet your deposit, your account locks. Now way of getting a hold of them. if you get through, they tell you that you need to send them loads of personal documents to prove who you are!!!!! Don't do it. The best part is that they then reply to your trustpilot review and send you back their website, where there is no contact information.

I joined for the world cup promotion where they offered £40 in free bets once you place a £10 Bet, no free bets were ever credited to my account, i’ve tried every customer service channel available, no answer no response and the number says not recognised, seems like a illegitimate company.

Win 10 and withdraw they take a euro so what win 100 take a tenner win a thousand take a 100 shocking worst betting site ever you won't catch me again

When you deposit it takes 1 min but withdrawal they make you wait forever . Wont play there ever again

They are 100% scammers, giving you wins in the first 2 or 3 spins only to steal your money later. They impose restrictions, and if you complain, they disable you. Please avoid wasting money on this platform and ruining our lives.

Betway casino is the worst online casino I've ever come across, it's taken 6 days and I still haven't received my withdrawal and every time I needed to contact them took me nearly an hour to get a response and they are not helpful at all!
They don't have a phone number nor an email address.
To save yourself loads of trouble don't use the service as they don't pay your winnings!

The worst betting site ever. The offer they give you is total rubbish and not worth you money everything wrong with a betting site look no further than BETWAY. I had to complain the very first day of joining and waiting over half hour. Everything they give you when free bets is bet builder but you cannot use it even thought it is in you account NOT TO BE TRUSTED. Also I still had free bets but cannot use them even thought they are in my account. The worst is the promotion offer 4x £10 bet builder plus 2x £10 4+ accumulator at 3/1 or more. Meaning you lose every bet SCAM. They know you are not going to wait 30+ mins to get thought to them best close the account and put it down to a bad experience COWBOY OUTFIT

Signed up to the bet £10 get £40 in free bets. They nicked my £10 and I never got the free bets.

Trustly audit confirms Betway took £33k from Taylor Beattie while on GAMSTOP. Today easyJet cancels my son's trip. Pay my £14,885 refund now or UKGC gets full proof

CRITICAL UPDATE 18/06/2026: DISGUSTING SILENCE & HOLIDAY AT RISK
It is now 12:00 PM Noon and JackpotCity/Betway are completely ignoring my deadlines.
Their compliance team logged on early at 7:48 AM this morning and used my medical disclosures to blacklist my identity across the national GamProtect system, slamming my accounts shut on other networks. This is absolute corporate proof that they know exactly who I am (Taylor Beattie) and recognize my severe vulnerability.
Yet, they are still withholding my £14,885 refund from an 8-month GAMSTOP failure where they accepted my secure Trustly Open Banking deposits. Their silent games mean my five-year-old son's easyJet holiday faces automatic cancellation tomorrow morning for a £3,264 balance. I am on a 17-hour mandatory work shift tomorrow from 5:00 AM with zero Wi-Fi, meaning they must settle this TODAY.
I have just fired off a final Critical Blackout Notice on our email chain. If they do not transfer my funds via Faster Payments immediately, my final files are going straight to the UK Gambling Commission Enforcement Division. Unethical, inhumane, and completely corrupt treatment of a vulnerable consumer.

FURTHER UPDATE UPDATE (17 June 2026 17:53pm)Your team responded saying someone is looking into this, but it has been complete radio silence since Tuesday. Your compliance team is deliberately dragging its feet to eCOGRA and told them a wrong date for resolution. despite knowing your 8-month failure to run a GAMSTOP check against my Trustly bank data has caused a severe medical and financial crisis.I am currently off work under active medical care for depression/stress and on prescription anti-depressants. This negligence is now threatening to cancel my 5-year-old son’s holiday next week because you are withholding my £14,885 net losses.Your automated systems took £33,000 from my personal Monzo and Bank of Scotland profiles while I was actively self-excluded, and you even let your staff change the account email to my real name in April while sending marketing emails addressing me as "Hi Jordan".A formal enforcement report has been submitted to the UK Gambling Commission’s Enforcement Division today. Do not hide behind automated messages. Have a senior compliance director contact me to arrange an immediate Faster Payment refund before my family's trip is destroyed by your system's failure

UPDATE 17/06/2026: DISGUSTING TIMELINE MANIPULATION & VULNERABILITY BREACHThe operator replied to my case claiming it is being looked into, but they have completely lied to stall for time.They officially promised me in writing a fast-track outcome by Friday, 19 June. However, I have discovered that they secretly backtracked to eCOGRA, claiming their deadline is 25 June, purely to exploit administrative loopholes and delay paying my refund.Manipulating dates to stall a vulnerable single parent—knowing that this eight-month GAMSTOP omission has forced me onto increased prescription anti-depressants for depression and off work—is an absolute disgrace.They are holding £14,885 of my money because their gateway failed to cross-reference my verified Trustly Open Banking name metadata against the GAMSTOP register since 25 November. I have exposed their date-switching deception to eCOGRA and have given them until 4:00 PM today to transfer my full £14,885 via Faster Payments before a formal corporate compliance complaint is submitted directly to the UK Gambling Commission’s Enforcement Division. Resolve this today

Severe GAMSTOP & KYC Failure - £15,000 Net Losses Allowed via Jackpot City

Betway Limited completely failed its regulatory player protection checks. I have been actively registered with GAMSTOP since October 2025. Despite this, Betway's Jackpot City Casino platform allowed me to open and fund an account using my brother's account while accepting £33,000 in deposits entirely from my personal bank account via Trustly.

Trustly transmits the verified bank account holder's name on every single transaction. This means Betway accepted thousands of pounds over 8 months from an identity actively blacklisted on the national multi-operator self-exclusion database. They failed to match the payment details to the GAMSTOP database, causing me a £15,000 net loss while vulnerable.

I have submitted a formal Stage 1 Letter Before Action demanding a full refund of my net losses and have officially logged this systemic licensing breach with the UK Gambling Commission. I expect their corporate compliance director to contact me immediately to resolve this

I have no issues with bet way sport betting. One of the best imop