I purchased a large bathroom mirror. Unfortunately after a year one of the clips holding it came off leaving it being held by one clip, leaving it very dangerous. I tried to contact BHS Home many ti... See more
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I purchased a Bathroom Mirror from retailer bhs-homeimprovements (no connection to BHS Stores) in May 2025. In June 2026, a Bracket on the back of the mirror failed. I phoned, left messages and e... See more
We are currently having our bathroom done and were promised that the bath we ordered would arrive 5 days ago. It has still not arrived. The tilers are finished with their job and we have a small windo... See more
Company replied
3.9 trust pilot reviews I wonder why? Ordered a McAlpine TSG50SS gully trap from this outfit 2 days later received an e mail details below. Unable to supply no explanation. I ha... See more
Company details
Written by the company
A huge selection of bathroom and kitchen products at massively discounted prices! BHS-Home Improvements offer you choice and value.
Contact info
2B Herald Industrial Estate, Southampton, SO30 2JW
- 01489 782333
- sales@bhs-homeimprovements.com
- www.bhs-homeimprovements.com
1.8
Poor
1k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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Good price radiator and no issues
The radiator was well priced, well packaged, and delivery was as expected and within 7 days.
7 September 2022
Reply from bhs-homeimprovements.com
Hi Shawn,
Thank you for leaving some feedback however we are not sure what we could have done differently on your order. Once we received your order, we were advised of a delay from the manufacturer which we made you aware of, we asked if the Leadtime quoted was ok, the order remained in query as we didn't hear back from you. When you made contact with us, we advised further of the delay and asked if you wanted to wait to which you did not respond. You then requested to cancel the order which we did.
I appreciate the delay would have caused and inconvenience however we do not proceed with orders if they are on a longer Leadtime until our customer has confirmed the Leadtime is acceptable, we also do not process payments until the order is confirmed.
Kind regards
Chris
My item was delivered quickly
My item was delivered quickly. I contacted BHS to check a couple of things about delivery and they were very helpful. I would purchase from this company again.
4 July 2022
Once again selling products that cannot supply
Once again purchased item only to be told item not available. Second time this has happened, why are you advertising products you cannot supply. You are just wasting everybody’s time …..
4 July 2022
Didn’t have items in stock and took…
Didn’t have items in stock and took weeks to advise me of this………no doubt they will respond to this negative review claiming that they have no record of my purchase!
Update
It actually took in excess of 5 days simply to ask me what style of levers I would like on the shower valve…….
Sounds like the admin and record keeping is as bad as the service
21 July 2022
Reply from bhs-homeimprovements.com
Dear Nikola,
Thank you for your feedback, your original review was reference to an incomplete order and the second order was not order in your name which is why I was unable to locate the order before. I have checked this order and I can see that it did take us 5 working days to notify you of a delay with stock which I am very sorry about, this is not our normal service and apologies for any inconvenience this caused. I would like to state that from point of order to cancellation of order it was only 7 days so not 2 weeks.
Kind regards
Chris
Ordered a Corran bath and panel
Ordered a Corran bath and panel, got a little worried when the Corran website didn’t have this business listed as distributor of their product but the item was in stock as listed and the items were delivered within about a week, my communication was answered promptly and the courier firm were very responsive and agreed convenient delivery time, the delivery driver allowed me time to check items for any discrepancies on delivery, all together very satisfied and would recommend.
22 August 2022
Tried to purchase a bath panel
Tried to purchase a bath panel. After purchasing got an email saying as it was "fragile" you wanted an extra £60 delivery charge ..... never heard as much rubbish in my life.
Sourced one locally and collected it in my car. No cost.
17 August 2022
Reply from bhs-homeimprovements.com
Dear Thomas,
Thank you for leaving us some feedback, due to the high risk of bath panels we do state on our website that if they are being purchased as a single item they will need to be sent via a fragile delivery service either direct from the manufacturer or on a pallet. As the fragile delivery was not selected before checkout we emailed to advise of this. Collection is available from us at no cost but I can see that you are not local to us.
Kind regards
Chris
Excellent Customer Service
Brilliant company to deal with. I contacted them on a couple of occasions after I placed my order and both times they couldn’t have been more helpful. Delivery was quick and customer service was first class. I would definitely order from them again.
15 August 2022
Poor communication all round after…
Poor communication all round after order placed, goods dispatched later than expected, and later than indicated on website. No prior contact from delivery company as to when goods would be delivered, despite being advised this would happen. Delivery driver did not want to wait for goods to be inspected, and provided no documentation or ability to record state of the goods received.
14 August 2022
Reply from bhs-homeimprovements.com
Dear Adrian,
Thank you for your feedback and I apologise you feel this way. From the order notes I can see that from point of order to dispatch it was 5 working days which we would deem an acceptable turn around for this type of product. I am extremely disappointed to learn that our courier company did not call you to schedule in a convenient delivery day, we send all pallets on a booking in service which means no delivery should be made without being agreed by the customer, I shall be taking this up with the couriers as we pay for this service and it clearly hasn't happened. Once again apologies for this.
Kind regards
Chris
Purchase of a high end Bathroom Cabinet.
Excellent service combined with a very competitive price, makes for a satisfying purchase of a high end Bathroom Cabinet.
26 July 2022
Got there eventually...
Two seats were delivered broken, but no fault of BHS. They pursued the matter to eventually get us a satisfactory seat.
21 July 2022
Dual fuel towel rail element
I found the correct heating element for my dual fuel towel radiator. It arrived quickly and in full working order. It was cheaper than other suppliers, so all good.
17 July 2022
Very happy with the product.
15 July 2022
Very pleased with our product and the service
We ordered a HIB glass bathroom cabinet which arrived promptly and well packaged.
7 July 2022
The item arrived promptly and is a…
The item arrived promptly and is a wonderful addition to our new bathroom. Love all the features on it
29 June 2022
Reply from bhs-homeimprovements.com
Hi Tracy,
Thank you for your review, we are delighted to hear that the product is a "wonderful addition" to your bathroom and should you ever need anything please do not hesitate to contact us.
Kind regards
Chris
Great product and service
7 June 2022
Reply from bhs-homeimprovements.com
Hi Antonio,
Thank you for your review, delighted to hear your found the product and service great, if you require anything moving forward please do not hesitate to contact us.
Kind regards
Chris
Great price and great service
Ordered 2 HIB mirrors from this company as they were the best price on the internet. Received an email to notify me when the mirrors would be delivered. Very happy with the product, and will definitely use this company again. Many thanks
4 June 2022
Reply from bhs-homeimprovements.com
Hi Michelle,
Thank you for taking your time to leave us a review, we are very happy we were able to offer a good price on the mirrors and it is lovely to hear that you will come back to us for future purchases.
Kind regards
Chris
Great service
27 May 2022
Reply from bhs-homeimprovements.com
Hi Paul,
Thank you for your review, lovely to hear you were happy with our service.
If you need any products in the future please do not hesitate to come back to us.
Kind regards
Chris
Customer Support as it should be.
Recently purchased a Tavistock Mixer Tap for the bathroom. During the pre delivery stage the Customer services department responded very quickly to my delivery status queries. The product arrived on time in good condition and is performing well.
Highly recommended.
10 May 2022
Reply from bhs-homeimprovements.com
Hi Mr Harpham,
Many thanks for your review, we are really happy to hear that your shopping experience with us was a positive one and that we were able to help with a good level of service.
We look forward to helping with any future purchases you may have.
Kind regards
Chris
Smooth order and great product
Minor kink on ordering with new credit card payment system, helpfully sorted over phone by cheerful and efficient staff. Order delivered as promised and Roper Rhodes Limit cabinets look great on wall and were easy to fit.
7 May 2022
Unprompted review
Reply from bhs-homeimprovements.com
Hi Rob,
Thank you for taking the time to leave us a review, we apologise for the issue with payment but delighted we were able to resolve this for you.
Lovely to hear the cabinet looks great!
Kind regards
Chris
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