BHSUPPORT Reviews 579

They charge postal service cost when returning goods, despite the website explicitly saying they don't. When questioning this they will no longer respond to emails.

Edit after reaction of BHsupport:
Initially klantenservice did reply to my emails. I had not received my money back after return, this was quickly fixed after emailing. I noticed that 5.95 was deducted from the price of the items, I asked why. I also received an answer from klantenservice. I then replied that this was in contradiction to what is on the website. I was ignored. I emailed again, saying that maybe my email was missed, still no answer. I send another email, still ignored. I wanted to place a review, I chose the option for private...still no response. Then I placed the review.
Unfortunately I do not have the option to add a picture, but this comes from your website and i quote:
Als je geen verzendkosten hebt betaald voor het opsturen van je bestelling, is terugbetaling van verzendkosten niet van toepassing. in deze situatie betalen we alleen het bedrag van de geretourneerde producten terug.
Als je de hele bestelling binnen de gestelde termijn retourneert, krijg je de verzendkosten die je betaald hebt volledig terug. Dit betekent dat je niet alleen het volledige bedrag van de producten terugkrijgt, maar ook de kosten voor de verzending naar jou.

So, not returning the full price of the goods, but substracting 5.95 for post is in contradiction with the policy as stated on the website.

This company is very unfriendly with regards to shipment issues that can occur. My shipment was not delivered despite the track&trace. What I got was initially a complete lack of response, then with 2 reminders the response was a simple "we can do nothing about this". The shipment in the end did arrive more than 1 week later, which happened to be during my holiday. Due to this the refund policy no longer applied (as I no longer wished to use the product with this bad customer support), which made BH support just reply that they cannot provide a refund, full stop. Making the client therefore completely reliable for issues with shipments, which is not fair at all. I will never shop with this company again due to their inflexibility and unfriendliness

I bought a couple of bra's and they arrived within the time that was written in the products.
One of them didn't fit well and I sent ik back. I got my money back as was written about returns as well.

I will definitely keep buying underwear at this shop.
Thank you Anita

Got what I ordered, fast and in excellent condition. I already knew the brand and size of the bras I wanted so no need to return anything. On second order one of the bras was not in stock and they called me about that, if I maybe wanted another colour, for example the newest one that isn't even online yet. That is caring for your costumers and company.

returned my order , receive a mail 40 days ago saying my money will be refunded in 14 days . They are not honest and not responding and not picking up the phone , it immediately goes to busy signal . When I look online the company is in a house , and I see that BNN Vara has done a piece on them in 2018 and again in 2019 . They used to be called kiesdejuistesportbh.nl and I am sure if you look at reviews for them they also had 67% bad reviews , and the person running this company will probably just change the name again and again once too many bad reviews are listed . Sad but a good lesson learned to always read trust pilot