bicycle. Reviews 

121
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 35 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the professional staff for being exceptionally knowledgeable, friendly, and exceptionally thorough during every single bike fitting session. People truly appreciate the clear, detailed explanations and the personalized care provided throughout the entire appointment process. Consumers also highlight the fantastic results achieved with custom adjustments, specialized new shoes, and supportive foot beds. Many reviewers happily note significant, lasting improvements in daily comfort, proper riding position, and overall cycling performance. Visitors often mention enjoying a warm, welcoming atmosphere alongside a great cup of coffee while at the store.

What people talk about most

Staff

Consumers find staff to be positive, knowledgeable, and genuinely welcoming during every visit. Reviewers... See more

Product

Customers report great satisfaction with the product and accessories, noting a significant improvement in... See more

Service

Clients share positive opinions on service, highlighting thorough and professional experiences. Reviewers... See more

User experience

Reviewers highlight positive aspects of user experience, praising the thorough measurements, detailed... See more

Quality

People report positive experiences with quality, expressing high satisfaction regarding comfort and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Popped in yesterday to pick up some G8 insoles for my Lake shoes. Was met with a warm welcome and lovely coffee. Dan took me through the measurement of my feet and suggested two different arch height... See more

Rated 5 out of 5 stars

Having put up with ill fitting Cycling Shoes for Gravel Riding for a long time It was about time I purchased a pair of new MTB/Gravel Shoes. I was a little early on day - warmly welcomed and... See more

Company replied

Rated 5 out of 5 stars

An excellent fitting session with Claire which has fixed many of the issues with my riding position. Cranks have been shortened, handlebar width reduced, saddle replaced, saddle height increased and s... See more

Company replied

Rated 5 out of 5 stars

I booked an appointment with Bicycle. (Andy Fenn) due to the plentiful positive reviews making the decision for me. I was a bit of a sceptic regarding the "power" of a bike fit but I left with my tail... See more


Company details

  1. Bicycle Shop
  2. Bicycle repair shop

Written by the company

Bike fit & shoe fitting specialists with a focus on custom bikes and an industry leading workshop


Contact info

4.9

Excellent

TrustScore 5 out of 5

121 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

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4.9

All reviews

(121)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent

These guys are the real deal. Super knowledgeable, super professional - happy to be a repeat customer. Highly recommended.

7 April 2025
Unprompted review
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Reply from bicycle.

Dear Thomas,

Thank you for the review.

Rated 5 out of 5 stars

Very helpful and professional fitting

Very helpful and professional fitting. Rolled out feeling like a new person in the saddle.

19 April 2025
Unprompted review
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Reply from bicycle.

Dear Gergely,

Thank you for the review. We are very pleased that you enjoyed your bike fit with Denver.

Rated 5 out of 5 stars

Excellent bike fit

Had a bikefit here with denver Collins on the 19th April 2025 - I was extremely impressed with the whole process, particularly his attention to detail and ability to take on the feedback I was giving him. I would 100% recommend bicycle if you are looking to optimise your bike position!

19 April 2025
Unprompted review
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Reply from bicycle.

Dear Jacob,

Thank you for the review. Denver is very passionate about getting the best for people so I'm glad that this came through during the fit.

Rated 5 out of 5 stars

Friendly, professional and most of all, patient.

Friendly, professional and most of all, patient. We had a challenge on with my left cleat position but this didn't phase Dan, who was insightful and down to earth. Plenty of brews throughout and time was given to discuss and research possible choices of bikes too.
A great bike fit and well worth the money.

31 March 2025
Unprompted review
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Reply from bicycle.

Hello Phill,

Thank you very much for the review. We are pleased that your experience with Dan was so positive.

Rated 5 out of 5 stars

Not the first time I've left a review…

Not the first time I've left a review and not the first time I've had my bike in for work, but again I feel compelled to let people know what a fantastic job these guys do (Eoin!). It's always a delight getting back on the bike after a service, can not recommend highly enough.

14 April 2025
Unprompted review
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Reply from bicycle.

Dear Damian,

Thank you very much for the review. Thank you for your continued custom, we are really pleased you are happy with the work done on your bike.

Rated 5 out of 5 stars

This has been by far the best bike fit…

This has been by far the best bike fit I’ve ever had!
Even though I haven’t implemented all the recommended changes to my bike yet, I can already feel a huge difference in comfort and performance. A massive thank you to Dan for helping me feel comfortable on the bike again.

I highly recommend getting your bike fit done here instead of trying to cut corners and save a bit of money elsewhere. I learned the hard way that it’s worth doing it properly the first time!

7 March 2025
Unprompted review
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Reply from bicycle.

Dear Elena,

Thank you very much for the review. We are really pleased that your bike fit with Dan was so positive and that you are feeling much better on the bike.

Rated 5 out of 5 stars

The experience at Bicycle, Richmond

As a bike enthusiast, I love the experience I receive from the team at Bicycle. They are truly passionate about cycling, treat my bike like it’s one of their own, give great advice and tips and are super-friendly. Many thanks to Eoin for all your hard work and expertise on my bike.

3 April 2025
Unprompted review
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Reply from bicycle.

Hello Steven,

Thank you very much for the review. We are very happy that you choose to keep coming back to us for so many years now.

Rated 5 out of 5 stars

Had an excellent fit with Andy Fenn

Had an excellent fit with Andy Fenn, really detailed and comprehensive. Identified a few things that were contributing to some pain on the bike and by the end of the 3 hours I was really super pleased with the adjustments we made. Could clearly feel the improvement and the video and pressure mapping data backed that up. Combination of changes reduced saddle pressure hotspot by about 30% and can really feel the difference now out on the road. Absolutely recommend Andy, and Bicycle, if you really want to dial in your bike fit.

4 April 2025
Unprompted review
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Reply from bicycle.

Thank you very much for the review. We are pleased that your bike fit with Andy was so positive.

Rated 5 out of 5 stars

Superb.

The warm and professional greeting from all the staff set the tone for an exceptional experience. The site's thoughtful layout created a sense of ease even before heading down for the bike fit. Denver, the bike fitter, impressed me with his extensive knowledge and expertise. The entire process was incredibly thorough, and Denver's ability to pinpoint my issues was remarkable. He guided me from a point where I was struggling to generate much power to confidently pedaling with improved power output—all while engaging in insightful discussions.
I came here on the recommendation of a friend, and I’m so glad I did. What stood out most was the focus on my individual physiology, which isn’t ideal, and the way adjustments were made based on my feedback and comfort. I left not only with a perfectly fitted bike but also with a renewed excitement for my next ride. The results were so impactful that I couldn't help but push myself on the following ride with newfound confidence.
Although it’s not the cheapest service, the value for money is unquestionable. I highly recommend this team to anyone seeking a transformative bike fitting experience.

29 March 2025
Unprompted review
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Reply from bicycle.

Dear Colin,

Thank you very much for this review. Really pleased to hear how happy you was with the experience, and the fit from Denver.

Rated 5 out of 5 stars

Thorough and Friendly

It's one thing to watch the videos, a whole different thing to come get a fit in person. My fit earlier today with James was very helpful. It's true that you may be convinced to buy expensive modifications, but none of those seemed excessive. I never felt pressure from James to buy something. He laid out tradeoffs to me and gave me a choice. He is as easy to talk to in person as on video, and doesn't take himself too seriously despite his success. You are treated well, not rushed, and you can trust the measurements.

1 April 2025
Unprompted review
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Reply from bicycle.

Dear Gordon,

Thank you for the review. We are glad that you enjoyed your bike fit session with James.

Rated 5 out of 5 stars

Great bike fitting service

Had a bike fit with Dan. Great shop and bike fitting studios. Very thorough session. recommended.

31 March 2025
Unprompted review
bicycle. logo

Reply from bicycle.

Dear Paul,

Thank you for the review. We are very pleased that you enjoyed your bike fit with Dan.

Rated 5 out of 5 stars

Incredible service, during and after the appointment

Had a full bike fit appointment with Denver Collins recently, and had a very productive session, through all of the physical assessments, shoe fitting, and bike position. The end result of the fit was a massive improvement on before The communication afterwards was also incredibly helpful, with information on exactly how to set the bike up, as well as help for sourcing parts which were tricky to find anywhere else

22 March 2025
Unprompted review
bicycle. logo

Reply from bicycle.

Hello,

Thank you for the review and we are happy that your experience with Denver was so positive

Rated 5 out of 5 stars

A hugely fascinating session spent with…

A hugely fascinating session spent with Andy at Bicycle, no process was rushed and I was made to feel like the most important component of fit. A highly recommended investment with the comfort improvements being instant. Chapeau Bicycle.

20 March 2025
Unprompted review
bicycle. logo

Reply from bicycle.

Hello Gaven,

Thank you for taking the time to review. We are very pleased to hear that your bike fit session with Andy was so positive.

Rated 5 out of 5 stars

5 stars for client care and service

5 stars for client care and service. Dan Coombes looked after me and performed a bike fit, with a follow up fit a year on, along with some fine tuning to match my bike build. Lots of patience for a cyclist still learning. Can already see the enhanced performance results, racking up PBs on all my routes. Would recommend.

21 March 2025
Unprompted review
bicycle. logo

Reply from bicycle.

Dear Nick,

Thank you for the review. I'm glad to hear that Dan has been able to help not just in the bike fit but also deepen your knowledge and enjoyment of cycling.

Rated 5 out of 5 stars

Excellent service even for a new rider

I was warmly welcomed on arrival, denver was my fitter and did an amazing job of explaining everything. I had issues with saddle, knees, feet, and hands. Denver resolved all of these issues and helped increase my power about by about 20%. This was worth every penny and has made riding so much better since and wished i had done this earlier.

15 March 2025
Unprompted review
bicycle. logo

Reply from bicycle.

Hello Meddy,

Thank you taking the time to review. We are really pleased to hear that your fit with Denver was so positive.

Rated 5 out of 5 stars

Denver Collins is a genius!

Denver Collins is a genius when it comes to bike fits! Theres nothing he cannot fix! 4 rides in after my bike fit and i have never felt so comfortable. Makes me wonder how i was even riding before!

8 March 2025
Unprompted review
bicycle. logo

Reply from bicycle.

Dear Liam,

Thank you for the review. We are very pleased that you enjoyed your bike fit with Denver

Rated 5 out of 5 stars

I just wish I'd taken my bike here before

I just wish I'd taken my bike here before. It was a last minute request (brake bleed) and bicycle was able to fit me in. Not only able to get out and do some riding, but I was given advice what the cause of the pressure loss is. It's just obvious you're dealing with people who know their craft.

1 March 2025
Unprompted review
Rated 5 out of 5 stars

Thorough, expert, interesting...and transformational

Incredibly thorough, personalised, expert...and brilliantly interesting. Denver went through absolutely everything imaginable, asked for my feedback at every stage, and made what I felt were genuine suggestions for improvement. Judging by the fact I've just recorded a PB on a 72km route, while I thought I was only road-testing the new set-up, I'd say they worked.

1 March 2025
Unprompted review
bicycle. logo

Reply from bicycle.

Dear Keith,

Thank you for taking the time to write this review. We are glad to hear you enjoyed your bike fit with Denver and well done on your PB.

Rated 5 out of 5 stars

Perfect Fit with Expert Attention to Detail Claire Buttivant was…

My recent bike fitting experience at Bicycle was fantastic. Claire Buttivant was knowledgeable, professional, and attentive to every detail. She tailored the fit to my riding style, making a real difference. I left feeling confident and comfortable. My first rides after transferring the data to my bike were remarkably better. Much more relaxed and efficient. Highly recommend!

24 February 2025
Unprompted review
bicycle. logo

Reply from bicycle.

Dear Brian,

Thank you taking time to write this review. We are pleased to hear that your bike fit with Claire was so positive.

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