Big Art and Banners Reviews 

72
TrustScore 4.5 out of 5

4.4

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Rated 5 out of 5 stars

Big Art and Banners are simply the best in the game! They've saved me so many times with last-minute printing jobs, and every single order has been delivered with fantastic quality and incredibl... See more

Company replied

Rated 5 out of 5 stars

Recently ordered a pair of feather flag banners with our brand’s logo and I can’t explain how pleased we are with the result. The communication was unmatched, production and delivery was speedy... See more

Company replied

Rated 5 out of 5 stars

After almost choosing a banner company that had the most horrendous reviews, my colleague came across Big Art Banners. Their order system is a breeze and the delivery service is amazing - ordered Thu... See more

Rated 1 out of 5 stars

Nasty. I can see why I couldn't find any 'actual' flags on their website. The flag I recieved did NOT have a black pole pocket like shown on their order page. It is the chunkiest pole... See more

Company replied

Company details

  1. Commercial Printer

Written by the company

Big Art and Banners are the leading large print specialists in the UK. We only use high quality print materials and inks, and print using cutting edge printers operated by our skilled team of large print specialists. We aim to provide an unbeatable service from start to finish, with fast and simple ordering processes, high-quality print results that you can count on, and prices that won’t be beaten on value for money.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

72 reviews

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No recent history of asking for reviews

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Replied to 100% of negative reviews

Typically replies within 1 week

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4.4

All reviews

(72)

15 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great quality banner

Great quality banner, looks exactly as I had hoped! And the customer service was very fast and friendly and helpful. Would definitely recommend them.

15 April 2025
Unprompted review
Big Art and Banners logo

Reply from Big Art and Banners

Thank you Ashleigh for your great feedback! 😄

Rated 5 out of 5 stars

Artwork checked

Artwork checked, no fuss, fast service....could not be better. THANKS!

9 April 2025
Unprompted review
Big Art and Banners logo

Reply from Big Art and Banners

Thank you for the 5 stars! 😀

Rated 5 out of 5 stars

Would order again!

Bought x2 banners online and emailed the design team the kind of design I was looking for. Within a couple hours I got an email back from Amy with their design.
Asked for them to add an extra detail which they done and issued back. No problem with getting in touch with them and done exactly what I wanted.
Confirmed the design and both banners arrived within 1 week. Quality of design and material is great, reasonable priced and speedy service.

Can't complain and will definitely use again.

18 April 2025
Unprompted review
Big Art and Banners logo

Reply from Big Art and Banners

Thank you Sophie for taking the time to review us! We are so happy to help with your design 🤩

Rated 5 out of 5 stars

A really friendly "can do" approach.

A really friendly, "can do" approach to my initial enquiry from a chap called Dec.
This led to my first order with them. The finished product was absolutely spot on.
With all the products they are able to produce, i will be back for more products.

13 March 2025
Unprompted review
Big Art and Banners logo

Reply from Big Art and Banners

Thank you for your kind words Glenn, we are happy to help! 😄

Rated 1 out of 5 stars

Awful company to deal with

Awful company to deal with. I ordered some window decals for my shop, and payed extra for ‘design team’. They’re incredibly slow at replying to emails, you’re lucky to get one response a day. The design team were not helpful at all, rather than make the necessary changes to my design like they should, they would just tell me that it wouldn’t work etc. I had to change the design myself (what I payed the design team for). After 2 weeks of incredibly slow communication we were no closer to ordering so I gave up and asked for a refund. Nearly 2 weeks later now I still haven’t received a refund. I ended up using another company and after 30 minutes of communication my order was complete (something this company couldn’t do after 2 weeks). I’d avoid this company and go with someone else.

7 April 2025
Unprompted review
Big Art and Banners logo

Reply from Big Art and Banners

Hi Scott,

Thank you for your feedback and I am very sorry to hear you were not happy with the service we provided. I can see we had sent over a proof within 4 hours of your order being placed, and then a number of proofs following on from changes requested by yourself in the next few days. I can see there was some discussion and changes in the material and the orientation requested, I do sincerely apologise for these causing a delay, as there may have been some miscommunication when originally quoting the order, which then confused matters during the proofing stages.

I regret that we could not resolve the issues as quickly as you would have liked; at busier periods, changes to orders can sometimes result in a delay. However we always include reproofs and amendments at no extra cost and would have been happy to do so on this occasion.

When you expressed your dissatisfaction, we did process a refund for you immediately, this was on the 26th of March. All of our refunds can take up to 14 days to be processed, however I've confirmed with our accounts team this morning that the funds have been received.

We pride ourselves on our efficiency and Customer Service, so we can offer a 10% discount as a gesture of goodwill on any new order. If there is anything more we can help with please just let us know.

Many thanks
Laura
Customer Service Manager

Rated 5 out of 5 stars

Superb paper and print quality

We had some A1 and A2 posters printed. Very pleased with the quality. Big Art and Banners customer service was superb and the posters arrived very quickly 10 out of 10 😊

7 February 2025
Unprompted review
Big Art and Banners logo

Reply from Big Art and Banners

Thank you Ella for the 5 stars and kind words! We are so happy to help 🥳

Rated 5 out of 5 stars

Great company to deal with

Great company to deal with. They designed my roadside signs for me, offered 2 choices on design. Good communication. Product ideal for what I need. Delivery quick and packaged well. I recommend this company.

7 February 2025
Unprompted review
Big Art and Banners logo

Reply from Big Art and Banners

Just what we like to hear! Thank you for your great review Alison and it was a pleasure to work with you 🤩

Rated 5 out of 5 stars

Big Art & Banners for my wedding

Used Big Art & Banners for my wedding I needed a welcome sign and some smaller signs for the tables. I’m so pleased with what I received the signs are exactly what I wanted and look top quality.
I would definitely recommend them!!

31 January 2025
Unprompted review
Big Art and Banners logo

Reply from Big Art and Banners

Thank you for your review and we are so pleased to help you with your big day! 🤩

Rated 5 out of 5 stars

Easy to order

Easy to order. Able to have 7 different pages for the same price as 7 copies of one page. Arrived quicker than I expected and was incredibly well packed.

13 January 2025
Unprompted review
Big Art and Banners logo

Reply from Big Art and Banners

Thank you for the 5 stars Shauna 🤩

Rated 5 out of 5 stars

Great company and customer service

Great company and customer service. Products are high quality and delivered in promised timescales. Have been using this supplier for exhibition banners of large and small sizes for more than 7 years. Highly recommend.

17 December 2024
Unprompted review
Big Art and Banners logo

Reply from Big Art and Banners

Thank you Emelda for the great review! 🥳 It is always a pleasure working with you 😀

Rated 5 out of 5 stars

Couldn't be better!

Recently ordered a pair of feather flag banners with our brand’s logo and I can’t explain how pleased we are with the result.

The communication was unmatched, production and delivery was speedy, and most importantly the product quality is just fantastic.

The detail of the print is outstanding. Even better than things I’ve had produced by big companies like vista print.

If you’re looking for print solutions, these are your people.

12 December 2024
Unprompted review
Big Art and Banners logo

Reply from Big Art and Banners

Connor, we are delighted to hear how happy you were with the printed flags! We look forward to working with you again soon.

Rated 5 out of 5 stars

The company had great communication and…

The company had great communication and were really helpful after I sent a document in that, when expanded, became pixelated. They guided me and helped me re scale the item. Delivery was prompt. Excellent service all round.

14 November 2024
Unprompted review
Big Art and Banners logo

Reply from Big Art and Banners

Thank you for your detailed review! We are glad we could help resolve the issue for you 🥳

Rated 5 out of 5 stars

Solving issues and meeting deadlines

I sent BA&B a big order of prints. A technical issue ensued with downloading the files. The team bent over backwards to make sure I received the order well in time. Thank you - and the quality of the Foamex prints is excellent!

13 November 2024
Unprompted review
Big Art and Banners logo

Reply from Big Art and Banners

Thank you Gillian for your great review! We are so happy the boards came out ok and the exhibition went smoothly! 😀

Rated 5 out of 5 stars

Easy, Intuitive, Efficient & Excellent Quality

Big Art & Banners were recommended to me and I'm so pleased they were.
The ordering process was easy and intuitive, the customer service team were excellent and delivery was prompt.
Best of all the signage & flag we ordered were great quality.
Highly recommended all round!!

15 November 2024
Unprompted review
Big Art and Banners logo

Reply from Big Art and Banners

Thank you Hetti for the 5 stars! We are so happy to help 🤩

Rated 5 out of 5 stars

Excellent products and consistent…

Excellent products and consistent quality. I’m really pleased with my signs and I’ve created a few over the past few years.

4 November 2024
Unprompted review
Big Art and Banners logo

Reply from Big Art and Banners

Thank you Elizabeth for the 5 stars! 😀

Rated 5 out of 5 stars

Prompt delivery and response

Prompt delivery and response - with a great eye for detail and helpful attitude.

4 November 2024
Unprompted review
Big Art and Banners logo

Reply from Big Art and Banners

Thank you Joe for the great reivew. We are always happy to help 😄

Rated 5 out of 5 stars

Banner

Ordered a banner last week It arrived quicker than expected and the quality is great. Looks nice outside my shop

25 October 2024
Unprompted review
Big Art and Banners logo

Reply from Big Art and Banners

Thank you for your review Neil. We are so happy you are pleased with your banner! 😊

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