BigBadToyStore Reviews 

I had an issue with a pretty pricey play arts Kai figure, less then 24 hours after contacting BBTS Customer Service team David got back to me to assist me. Extremely professional, attentive, and a pleasure to deal with. He helped rectify my issue the same day, this is what 5 star customer service is about. Shoutout to David for being awesome, and give him a raise. 😀

They're a cool concept and the figures that do come in are in expected condition, the problem is the constant and never ending push back on preorders for prize figures. There really isn't a valid excuse as to why I can go buy an item I have had on preorder since august last year in a second hand condition pretty much anywhere else. I ended up cancelling all preorders I could source elsewhere. I also hate that they do not have any kind of option for upfront payment of anykind. It's honestly inconvenient in more ways that one. I don't think I will be doing any more preorders through them and exclusively shop their in stock inventory.

Ordered my first Mythic Legions figure (Vitus) at BigBadToyStore. Awesome. Will be ordering more.

Although the shipping had taken time and not yet delivered, the questions and queries I had was expertly handled and answered by David.
Naturally, David in his approach to deal with the growing issues of late deliveries and shipment/production delays was very calm and patient, so that could not be faulted, and his friendly demeanour only softened the inevitable blow of the unconfirmed delivery through no fault of his own.

Would highly recommend David in his approach to situational management.

They have $4 flat rate shipping. Which is cool...except that it's through Fedex. Probably the most garbage shipping service in the US. They are ALWAYS late by at least a week. They deliver packages to the wrong address. When you call them to ask where your package is, they're nothing but disrespectful. Hell FedEx doesn't even consider their delivery people employees. They're considered contractors so they don't have to pay them benefits or unemployment. When you're trying to buy someone a gift, and it shows up weeks late...kinda makes the store look bad.

Flat Rate Shipping is fine and dandy, but when the flat rate shipping is that slow it doesn't make you want to use a different method. it kinda makes you want to shop somewhere else. Specially for gifts. I do not think I will ever buy a gift from this shop again.

I am so happy I was able to preorder "Hero Quest Commander of the Guardian Knights" and ship it to Denmark.

This is a long overdue review but FedEx lost my package (a limited edition statue) and as a last resort, I called BigBadToyStore customer service to see what my options were. I knew there wasn't much that BigBadToyStore could do since FedEx was the one who lost the package but David (the person who picked up the call) was super amazing, suggested I waited a little more just incase FedEx suddenly finds the statue while putting a new statue on hold. He called FedEx himself to see what was going on AND even after the call with me, he made sure to call and email me back every week to check how the status was going. FedEx did eventually find the package after a month but I just wanted to note how personal BigBadToyStore's customer service was. Thank you so much David!

I’ve ordered several Figma and Sh Figuarts figures from them and so far each time they’ve come in when expected and with great packaging. When I emailed them they were quick to respond and helpful. Some things I would say is depending on the preorder it does get pushed back from the date listed but I’m sure like any company they are going to want to sell it to you and make their profit instead of stringing it along. Also compare prices on figures you really want, I’ve found figures are both lower or higher then it’s competitors. I’ve also found some preorder gems were everywhere else has them closed.

I never received my order of over 100 dollars. I ordered it at the end of December and it has never arrived. Better yet when I go onto my account it says that I never placed an order ever? Terrible service would not recommend.

The first time I ordered, it took about 3 weeks for the figures to be shipped from the US to my house in New Zealand, and I paid for economy shipping, and I was satisfied. But the next figures I ordered are where I'm having an issue. I paid for Priority shipping (website says it should arrive in 10-14 days). It's been 22 days, longer than it took for the Economy shipping, and they're using Asendia. I've had a few bad experiences with their shipping before, so I'm doubtful I'll get it any time soon. If you order from Big Bad Toy Store, maybe stick to economy shipping.

I always count on BBTS when I miss a preorder for a Marvel Legend figure.
Sometimes I have to wait a bit longer, but that's better than not getting it at all, for sure.

Very nice packing and high quality figures
It delivers on time , look forward to order again

They delivered what i ordered and i have no problems so far. Will definitely be buying again from them!

Good Job Team!

From Australia

Bigbadtoystore is one of my favorite go to stores for buying transformers. They're packaging is amazing! Everything is tightly packed into place and well bubbled wrapped. I've had no issues with this company in the ten years that I've purchased from them.

Bbts is the best . Order delivered in 2 weeks with standard shipping

After I pre-order a product from them, with the estimated shipping to take 3 months, I have forgotten all about it after making me wait a FULL YEAR when I suddenly got charged 30$ for a product, I had to scramble to realize it was from these people. They shipped the product at the dead of night too, so they 'conveniently' didn't have anyone present to respond to my cancellation request until it shipped. This business is run as a joke.

Edit: They provided a refund after hearing my case.

The store is not bad, but there are problems: sometimes funko pop come a little crushed, jason's neca from Friday the 13th last time came with two identical masks in the kit (no one looks at what they send before sending). For foreign buyers, the problem is that when they share an order, it is not known what is in which box, there may be problems at customs.

Ordered a figure from BBTS and it came perfectly on time. They had it packaged very nicely with no issues.

Scammers!
Ordered a toy for my son! Never received it had to get my credit card to get refund!

After another major retailer failed to even ship my items, I decided to try Bigbadtoystore.com.

Overall I have had a great experience quick handling times on all items in stock. I am on my fourth order from them and I have received every one roughly five business days after the purchase date.

I highly recommend them.