GHS Reviews 1,383

We ordered the 3 person Albert sofa in boucle and were originally happy with the product, however, its quality deteriorated very quickly. The fabric has plucked and flattened and the beans flattened far quicker than expected. The process of having to pour the beans into the cover when delivered is also ridiculous. Given the price of the sofa, this was not what should be expected.

I contacted customer services and asked for a full refund but was refused this given the time from original order (11 months). We were offered a replacement cover which we reluctantly accepted but opted for cord rather than boucle with the hope that this would last longer. On TWO SEPARATE OCCASIONS, we received a replacement boucle cover before eventually receiving the requested cord cover. We were also shipped a "top up" of beans but this was nowhere near enough to fill the new cover meaning we had to transfer the existing bean from the old sofa to the new which was a ridiculous process to have to undertake.

In summary, the product is poor quality and they can't even manage their warranty process through the warehouse properly given the 2 incorrect covers we received.

A great product for my kids and a wonderful after sales support - we had some fill missing and supplemental fill was sent within the week . Thank you again and highly recommend

Big Bertha offers the highest level of customer quality i have ever experienced.
From the moment of purchase all the way through to when the product arrived.
They respond so quickly, they're extremely helpful and they the service feels personal and you feel valued as a customer.
Their products are lovely material and really easy to stuff, i managed a three seater on my own. They've been nothing but helpful through everything i have needed them for.

What an absolute rip off!!

Firstly, I will accept blame for not seeing on the advert that YOU HAVE TO FILL IT YOURSELF THEY SEND YOU A GIANT BAG OF FILLING.

However, I really thought for £190 IT WOULD AT THE VERY LEAST COME FILLED AND READY.

This company is extremely lazy and you can buy reputable equivalents for half the price WITH THE FILLING IN!!!

I have well and truly been taken for a mug.

Instructions for filling: empty into box then pour into beanbag…turned my downstairs into a winter frickin wonderland.

In conclusion, go elsewhere this company is lazy and extortionately priced.

I read all the reviews before buying this bean bag, and honestly, I’m shocked at the low ratings some people gave. First of all – yes, you have to fill it yourself. It literally says so on the website. You just need to read – not that hard!

Secondly, to those complaining there’s “not enough filling”: guys, come on. If it were 100% full, you wouldn’t be able to sit on it. The whole point of a bean bag is that it molds to your body – that’s what makes it so comfy!

Bonus: my cats are absolutely obsessed with it. 10/10 from me (and the cats 🐾)!

Honestly don't understand the negative reviews. My beanbag and footstool arrived super fast, I easily filled it all by myself (after reading other reviews I ignored their instructions, hung the sack of beans, cut a hole in the corner and just held the fabric open as the beans poured in, zero mess! When i needed to stop to switch from footstool to beanbag, i used a bag clip on the sack). The bean bag and footstool are super comfy, look really cool and are as advertised! No complaints from me.

Absolutely horrific, the bean bag I purchased doesn’t look anything like the bean bag advertised. It is meant to have a back on it and it is just a saggy flop , you pay £60 for a peace of material , they send cheap beans in a bag that you have to fill yourself. I complained and they have done nothing to help at all. Currently going through trading authority to report this poor item, they are now under investigation.

No offer of a refund, poorly dealt with. I would avoid purchasing their items, awful.

Excellent customer service, supporting a no fuss exchange for an upgrade I asked for after delivery of my initial order. Great product and a fantastic service from start to finish! Thanks

At first I was very disappointed - it was a nightmare to fill and there wasnt nearly enough filling thus it looked absolutely terrible. Reached out to customer support which solved the problem quickly and sent additional filling. Filled it up and it looks good and feels quite nice so I am satisfied - even got a bit extra filling left when it shrinks. For the price it feels a bit overpriced - the quality is mediocre (not bad), But could for surely be done better, its even a bit asymetrical. Also the filling system could be improved - just put the balls in paper bags instead of plastic and the problem of static electricity is gone. You got an interesting, good looking product, just feels a bit unfinished and a bit overpriced for what it is. Anyway I am satisfied and would shop again, thumbs up for the customer support.

I was extremely hesitant to order considering the overwhelming negative reviews about the assembly and fill. I went ahead anyway…and regret it. The poor reviews are 100% correct and are all the same complaint….its a disastrous mess in assembling this (even when you follow their exact instructions) and there simply is not enough filling. I got enough filling to fill less than half the chair. And now it’s not exactly in a state where I can return it. I am hopeful customer service responds to my email for more filling. It is a nice chair but it’s not even functional when it’s only partially filled. I think to avoid bad publicity, they should just send extra filling as back up with your order. It’s styrofoam balls….they make enough money on the chair to send extra filling so it’s not a stretch to do and would keep customers happy…even when they have a mess to clean up. I just want what I paid for.

I ordered two colours of some covers. They are of great quality! Lovely and soft. One colour did not match the sofa, so I asked for it to be swapped for another colour. It was no problem. And quickly resolved, with good and clear communication. So happy that there are still companies who understand customer service.

Adding to the long list of negative reviews for Big Bertha Originals!

I don't recall it ever being stated on their site that you have to put the product together yourself by (very carefully) pouring tiny plastic balls into the outer material??

Absolute nightmare, very messy and extremely cheap/dodgy way of selling products (which other companies of a similar pricepoint actually deliver already assembled!) No excuses!

I ordered a classic adult beanbag. The one I received initially seemed to be a kid sized one, as that was, confusingly, mentioned on its label. Also the order number on the package receipt was different from the email confirmation one, which is apparently meant to be though.
I emailed customer service and also tried to phone.
They did get back after a few days, by which time I had noticed some negative reviews on Trustpilot.
However, the bean bag, once filled was actually not only the right size, but also really nice looking and comfy.
The filling process was easy enough, if you follow the instructions and pour in the beans from the box, not the bag, which presumably reduces static.
I also noticed people complaining about the paper clip on the zipper. Again, if you read the instructions, this is a safety feature to prevent children from opening it, once the bean bag is filled.

In summary, I am very happy with the quality of the bean bag, and the filling process is manageable.
Customer service is slow to respond (hence the 4 stars), but they do eventually get back to you.

Absolute nightmare. Static polystyrene balls everywhere. Will be cleaning up for months…

I just received a “chair". First you just get a filling and the outer shell that you have to fill yourself. The plastic bag with the filling was damaged and I got all the filling on the floor and on my pets, evewrywhere. It is the worst experience and product I have ever bought. Amazing how bad this can be for 160€ price. You can get great chairs for even lower price. Basically you get a bag of styrofoam (worth 5€ price) and a piece of fabric to fill (probably another 10€) - ut you pay for a "premium chair" as it is said on their website.

Whilst the finished product might be comfortable, my disappointment started on opening the box to find a piece of fabric and giant bag of beads that stick to absolutely everything.
Tried to decant beads into bean bag from plastic bag, beads went everywhere even with three of us holding stuff. Then poured beads into box and decanted beads using kitchen bowls. 25 mins later then began the cleanup. Beads have a mind of their own.

I will be spreading the word not to buy from this firm, if the bean bag was £30 I could understand self assembly, but I'll shop at Dunelm next time.

Disgusted.

If I could give a no stars review I would.
Products not as described, their customer service is absolutely appalling. U order online unaware that they have ZERO staff in service. U can try the contact number and any one of the numerous extension numbers which ring out until call is disconnected…. Literally no body ever answers…. EVER. All u have is an email address… you get an automated reply telling you they will aim to respond in 2 working days… then recover what appears to be an AI generated response… no matter how much you push or insist no one ever calls you or contacts you… I waited two weeks for next working day delivery… when products arrived they were not as described/depicted.. completely unsuitable… I then waited another whole month to get items collected for return then an argument that goods were not returned within statutory 28 days… I took three separate days off work to wait in for couriers who never showed up. Eventually DROVE to their warehouse… £580.00 wasted and 7 weeks plus unmentionable amounts of stress… don’t deal with them.

Well, I was a little worried after buying from this company and then reading trustpilot reviews after.
All I can say is this has been a fantastic positive buy. I super fast delivery too.
I bought something from M&S same day and that hasn’t even been dispatched.
The large leather cushion cover is gorgeous. Looking forward to it aging and becoming exquisite. Thank you Bigbertha 👍🏻

Avoid avoid avoid! Terrible product, poorly made, inaccurate description vs. Product photos. Customers are not informed they are getting a piece of fabric with paper clip zips and have to fill the product with tiny beads that go everywhere. Spent hours cleaning afterwards as cannot really hoover them and they get stuck to everything! The sofa is not comfortable, no depth to it at all. Really frustrating and absolutely not worth the money (and your time filling it!).

I bought 2 sofas, and I had an AWFUL experience. After less than 3 months the filling lost its volume, and they solved it sending more, but another 3 months later it ended up with the same problem!
The customer assistance team won't try to solve my issue as they say it is "normal" and I have to buy more filling. I'm not gonna pay for more filling every 3 months, it's unacceptable.