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BigBrownBox Reviews 2

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TrustScore 3 out of 5

3.0

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3.0

Average

TrustScore 3 out of 5

2 reviews

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Rated 1 out of 5 stars

Go elsewhere

First, you're expected to stay in for 9 hours with no smaller time scale as other delivery companies do.
Second the main box was bent over in the corner (I haven't got time to reject it and then wait in again.
Third, the 3 boxes are of poor quality, particular as they are meant to be designed to protect fragile paintings.
They are expensive to buy (so I was expecting top quality) with a £19 delivery (for 3 (flat) boxes!)
I have just bought far superior ones from Argos - unfortunately their's are not big enough

21 August 2023
Unprompted review
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Reply from BigBrownBox

Hi Robert,

Thank you for leaving your review.

Unfortunately, we do not offer slotted times for delivery as was advised to you on the phone call yesterday.

Sorry to hear you are disappointed with your boxes and the condition they arrived.

If customers have any issues with their items, they can contact sales@bigbrownbox.co.uk or call 0845 604 6711 as we would be more than happy to refund any damaged goods.

Thanks,
Big Brown Box

Rated 5 out of 5 stars

Good products, very good service.

I've used them several times now for packing boxes/materials and found them very reliable. Their double-wall cardboard boxes are very sturdy and well worth the extra money, especially if you're stacking them up. Customer service is very good too.

20 January 2022
Unprompted review

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