Big Clean Switch Reviews 

77
•
TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

We changed from Ovo as their once-attractive pring was not offered to us when moving house (nil points, Ovo). IKEA's involvement was clearly important in endorsing this company that we percieved as no... See more

Rated 5 out of 5 stars

Bev helped me. She was incredible, first impressions really matter and she wowed me with her professionalism, speed and knowledge. She even made this often stressful experience fun and light. Normally... See more

Rated 5 out of 5 stars

It was incredibly easy to switch; there was no inconvenience or issues in any way and I didn't need to do anything. I changed from British Gas to Octopus Energy and my monthly DD reduced by over 50% a... See more

Rated 1 out of 5 stars

Avoid. Used this company as they advertise an association with IKEA whom I trusted and I'm an anti fracking campaigner of some years. So trusted company alliance with renewable energy 👍. This company... See more

Company replied

Company details

  1. Price comparison site

Information provided by various external sources

Big Clean Switch is a UK-based renewable energy comparison website and switching service. All suppliers are vetted to make sure their customer service and environmental credentials are up to scratch. Every switch is backed by our Big Clean Switch Guarantee, so in the unlikely event you have an issue with your new supplier, we'll take it up with them on your behalf.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

77 reviews

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4.3

All reviews

(77)

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Rated 5 out of 5 stars

Expert switch guidance

The customer support I received from Big Clean Switch was second to none. Hugely important for me to be able to switch to sustainable energy but to be guided through this so carefully made all the difference with something I was anxious about.

10 March 2021
Unprompted review
Rated 1 out of 5 stars

Avoid.

Avoid. Used this company as they advertise an association with IKEA whom I trusted and I'm an anti fracking campaigner of some years. So trusted company alliance with renewable energy 👍. This company seem to have botched my energy switch at best (if not just another energy company scam) which just happened to leave me exposed to a £275.00 attack from OVO energy billing whom I was switching from. Is the energy industry politicised? Meanwhile complicit ombudsmen are also taking advantage with their snouts in the corruption public funded food trough. #propvote #citizensassemblies

19 February 2021
Unprompted review
Big Clean Switch logo

Reply from Big Clean Switch

Hello, we pride ourselves on our customer service and are sorry that you feel this way.

Because your original switch application with us was cancelled by you directly with the supplier, there is very little we can do in relation to the subsequent application you placed directly with them.

Our offer to try and unpick any charges made by suppliers (even though these are unrelated to your original switch application) still stands - just send us the details and one of the team will be happy to look at it.

Rated 5 out of 5 stars

Incredibly easy to switch

I have been dithering about switching to green energy for ages and then found the Big Clean Switch website. The switching process couldn't have been easier and the person I Chatted to on line (Jon) was great too. Can't fault it.

6 February 2021
Unprompted review
Rated 5 out of 5 stars

Energy! Big Clean Switch is the best All round!

My energy provider was being absorbed by a big company so I was desperate looking for a company
with affordable rates and good customer service. At Big Clean Switch I spoke with Bev, I was asked questions, listened
to, then they took ownership of my problem and I felt they went the extra mile to offer me a choice
of two energy services that ticked all my boxes. I was given the necessary information without
additions or preferences for either company. I was very much impressed by this kind of honesty and
professionalism which gave me much confidence, more so as I had previously heard about their
Company on a webinar presented by its founder Jon. Needless to say I was amazed and gratified by the
customer service I received and I chose one of the two companies without being influenced in my
decision. This experience has impacted me so much that I haven’t stopped telling my friends, family
and colleagues because I feel Big Clean Switch is a company geared to help genuinely!

3 February 2021
Unprompted review
Rated 5 out of 5 stars

Savings with confidence [JLL / INTEGRAL]

After liaising with my existing Energy provider & what they could offer, I contacted Big Clean Switch via JLL / Integral to see what they could do.
The representative [Dominique] was well clued up with the products & what I wanted. She contacted me when she said she would.
Her product knowlege assisted me with making the decision I made which was to switch service provider [Gas & Electric dual fuel] making a saving in the region of £160 in the first year [dependant on my usage of course].
She also sent me a link to boiler / radiator maintenance 3rd party company who I intend contacting to see if i can make further savings on my existing policy.
You wouldn't be wasting your time contacting BCS to see if you can make any savings, especially in the present climate we are experiencing, any saving is a benefit.
BCS take the hard work out of it all.

22 December 2020
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience, both using the switch calculator and having an online chat. Plenty of information given to make an informed decision. I learnt a lot! Essential website when considering switching.

3 December 2020
Unprompted review
Rated 5 out of 5 stars

I couldn’t find the correct MPAN

I couldn’t find the correct MPAN to switch using this company and after contacting many organisations and the current supplier to no success I spoke to Jon on live chat and he was able to help me very quickly. Very helpful and great service all round!

31 October 2020
Unprompted review
Rated 5 out of 5 stars

Spoke to Dominique

Spoke to Dominique, who was very helpful, polite and listened to my queries first before suggesting what i should do. I felt as if she went out of her way to help me out which i was very pleased about.

27 October 2020
Unprompted review

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