Big Green Coach Reviews 

I’m only giving one star because I can’t give none.

Harry Styles - 3rd July.

Coach advertised as 11:30 pick up. Two coaches pulled up almost full to split the 20 people waiting at the Stoke stop onto the coach. Drivers never checked tickets, names etc… They didn’t know who they were collecting. Set off 15 minutes late and had almost an hour on the services for absolutely no reason. Everyone was back on the coach after 20 minutes!

Arrived at Wembley at 4:30pm. Advertised to arrive between 3-3:30pm. We missed the build up on Wembley way and had no time to queue up for merchandise or join in the activities outside! Literally grabbed something to eat and straight into the stadium.

Got to the coach at 10:45. Pulled out of the carpark on time and it literally broke down outside! Had to wait until 1:45am for another coach to collect us. No communication from the driver. He never spoke! Sat in darkness on the coach and then asked to get off to sit on the roadside absolutely freezing! No one had coats or blankets because no one could leave anything on the coach!!!

Other coach arrives to be told it was only going to Birmingham! The drops were meant to be Stafford, Stoke, Manchester and Liverpool!
My two daughters were alone on this coach, one only 13 and autistic and stressed to the max!

Arrived in Birmingham at 4:30am to be told it was another wait for another coach. Another coach arrived and a minibus pulled up behind. Taxi driver of the minibus asked the people from Stafford to get on his bus. The people for Manchester and Liverpool to get on the replacement coach. No mention of the Stoke drop!

My daughter had to argue with the driver for them to take them both home!!
Minibus driver reluctantly agreed and took them home. Arrived home at 6:30am!!!

Two other girls got on the coach who had screen shot a ticket online and hitched a ride home for free!

The whole service was absolutely appalling from start to finish. I’ve sent two emails, messaged every social media platform and we are a week on and still haven’t heard anything!

No apology, no communication, no explanation. Nothing.

Disgusting service and I will never use your service again. My girls were so upset and exhausted as they had no sleep all night! The Liverpool passengers got home at 9am!! How is this acceptable. We spent a fortune to your company to get to and from Wembley safely. This categorically did not happen. Sort it out BGC!!! Reply to your customers and compensate them!!!! Admit this is appalling service!!

Asked for my booking to be amended and transferred to my son and received an immediate reply from Layla to confirm all done and new booking sent by email to him . Very prompt service .

Went to see Harry Styles on the 27th June at Wembley & the driver was falling asleep at the wheel. Got in touch with customer services and they are yet to reply to me. I would have thought with the seriousness of this that they would respond quickly but apparently not. I had booked for BTS using this service but after what has happened with Harry Styles I am now trying to chase a refund for this as BGC is not safe to use.

Traveled from Southampton to Tottenham service was fabulous. Highly recommend.

Very quick response by Layla when swapping a coach booking to Wembley, thanks for your quick and easy support!

Went to watch BTS at Tottenham and used Big Green Coach to get from Hull and back.

The drivers, Lewis and Gary, were fantastic. They were friendly and funny and took great care of all us passengers, keeping us informed on what was happening etc.

Would definitely use again.

I booked a concert and travel as birthday suprise for my husband when bus travel confirmation arrived it was in my name not my husband's who is going to be the passenger I sent an email via the link explaining and within a minute I had new confirmation in my husband's name very quick extremely professional service highly recommend

I am extremely impressed with the communication I received from Layla, I emailed in requesting a change I accidentally booked wrong, within 2 hours I received an email from Layla saying she has sorted this and sent me a new confirmation, I couldn’t highly recommend enough. Thank you so much for your help and will be using big green coach’s in the future as well.

Really helpful people im not used. To tickets and I bought a admission and travel to eddfest ironmaiden knebworth and the coach travel was very reasonable thank you BGC highly appreciated and recommend them.

Coming back from London on the 7th from the bts concert our diver was a joke. Yes there was a lot of delays at first but then the driver decided to, off his own back cut through sheffield when not needed. He laughed and joke on a call to someone on a phone about it. Then pulled up at a second rest stop. When confronted by a passenger asking why he took us through sheffield he lied and said there was a road closure she asked him what time will we be in Leeds for and did not answer until she and others asked he said have his break... again so around half 5. It was quarter to 4. She asked why it would be so late he rudely snapped at her and said "if she didn't like it then she should of driven herself " then he would leave for his break just repeating about his break that he had already had. Other passengers had to get him to go for break. He took his sweet time so much so that the lady he shouted at got an uber that was 6 minutes away and left before we did. He was on his phone talking to people all the time and wasn't paying attention. He even asked a customer from Chesterfield if this was the right way. You want to be rid of this driver. It's a shame because on the way there (different driver) it was fine.

Fantastic and speedy service from Layla who answered our query really quickly. Very impressed with the service

This year will be my 3rd year using BGC for Bloodstock festival. The coach has always turned up on time and got me to my destination in relative comfort, the drivers have always been friendly and accommodating which has been especially helpful as I travel solo to meet friends at the event so every bit of extra help sorting my gear out is appreciated.

This year I’ve had to reschedule my travel and the customer service responded within an hour or so and managed to fix my issue immediately with little fuss.

Bit of a sh*^show really.
Booked BGC to go see Wolf Alice at Finsbury Park, July 2026.
Departure time was 0720. By 0820 still no coach and no contact from BCG. Finally got through to their phone line and they organised some taxis to get us up there (to be fair this actually got us there quicker than the coach would have as no additional stops)
For the return journey, there was actually a coach waiting (surprise) which we erected told would go to Guildford and Portsmouth before Southampton.
For some reason the driver went right past Guildford without stopping to drop people off. When it was pointed out he got a bit arsy about it before realising he was wrong and detouring back on a long loop that took at least 30 minutes.
In addition to this for some reason the toilet on the coach was locked so by the time we got to Southampton there were a lot of uncomfortable passengers.
Would I use BGC again?? Not sure - it would seriously have to be the best option for getting to a gig to do so (i.e exorbitant train fare, no car parking available at the venue) for me to consider it

Amazing company! Helped me extremely fast through email

Super quick and very friendly communication

We used Big Green Coach for a recent trip to Wembley and it made our day so easy & stress free!

Collected on time, dropped off at our destination on time & given clear information about where to meet our driver after the event.

The event finished at 10.20pm and we were back on the coach by 10.30pm. A very easy journey.

Would definitely use again!

If I could give less than one star I absolutely would.
We booked the Birmingham to London Stadium coach for Metallica on the 5th of July.

Our coach back was advertised for 11pm. We get to the coach and the driver tells us he won’t be leaving until 11:30 as he needs a break. Fair.
Other people get on the coach and he tells them later times. He tells others 11:50. At just before midnight, we finally went on the way.
However, at 1am we broke down just outside Luton. The drivers’ behaviour was absolutely disgusting. He didn’t speak to any of us (over 80 on the coach). No announcements. Nothing.
We had to ask him what was going on, he was sat on his phone watching videos. We asked if another coach would be coming. He said he didn’t know as “not his problem. I’m just the driver”. We sat there for three hours until 4am when the coach was miraculously “fixed” by an engineer. Again, no announcements from the driver. He didn’t say a word the whole time apart from when people demanded to know what was happening.
We eventually got to Birmingham at just after 5am. After leaving for London at 11:30am the previous day, this is absolutely disgraceful.
I understand that things happen, however, the drivers lack of care and respect was absolutely disgraceful. He should have been making announcements for us to know what was happening. I will never use this company again. Avoid at all costs.

The only reason I’m giving 1 star is because we eventually got to the concert and back home.

Our coach was around 1 hour 15 minutes late Birmingham to Wembley. but the delay wasn’t the main issue – it was the complete lack of communication. Around 50–60 passengers were left waiting while being given conflicting information, with some told the coach had already left while others were told it was 5 or 15 minutes away. A simple text update every 15–30 minutes would have avoided so much confusion and frustration.

The driver who eventually collected us had come in on his day off and was excellent, so this isn’t a criticism of him. The problem is the organisation.

The return journey was just as chaotic. We had two different drivers, the first spent much of the journey on a phone call and even said he didn’t have his licence. Whether he was joking or not, that’s not something passengers should hear. We then sat at the services for around 30 minutes waiting for another driver. I understand driver rules but that wasn’t the issue it was the disregard for passengers with limited updates.

A proper ticket scanning/check-in system and basic communication would transform the customer experience. Instead, what should have been a simple coach transfer for a 3-hour concert became a 16-hour day. Great idea, but the execution was a complete shambles.

first time using a coach company for a concert, won’t be the last!!
Used BGC for Harry Styles at Wembley Stadium on 3rd July. Coach driver was super friendly, turned up at our pick up point (Coventry) 45 mins early so we all had plenty of time to go and get drinks & snacks before getting on the coach! Coach was so clean and the air con on there was an absolute blessing 🤣 was great that the driver let us leave stuff on the coach to save us carrying jackets around etc. he was very thorough at making sure we all had our coach bay number written on our phones, and also that we had taken a pic of the registration plate to help us get back on the right bus afterwards!
Coming out of the concert was super easy, less than 5 min walk and we were back on the coach! They don’t leave until 11:15pm so plenty of time to make it back without having to miss any of the last songs which we loved!!
Could not have had a better journey, we are now in the process of booking for another concert we have at wembley in August!

Booking process was super easy and we were so happy with the price, cheaper than trains!! Customer service are so quick to respond to emails and were more than happy to answer my (many) questions before I booked🤣 10/10 experience, very happy 👏

Absolutely horrendous. Would avoid at any cost.