There is a great range of vehicles on site and no pushy salesmen/women. You need your smart phone and available data as the details are on QR codes. The purchasing & handover system is very proffes... See more
Company replied
Location
Switch locationBig Motoring World, A5 Watling Street, WS11 1SL Cannock, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Visited Big Trade World with not a clue what I wanted. The last car I purchased was 20 years ago. Met a fabulous sales rep called Jon, he was patient, enthusiastic about the cars but never pushy. A... See more
Company replied
Absolute nightmare company. Immediately after collecting the car, I noticed a fault. However, once they had sold their product and received my money, it felt like they no longer cared about help... See more
Company replied
Had a good experience here buying a 19 plate Ford Fiesta for my son. Booked a test drive and reserved the car online. Visited Cannock branch and were assisted by Jim who was great. The car sold its... See more
Company replied
Company details
- #91 of 91 best companies in Car dealer
- #55 of 55 best companies in Used car dealer
Written by the company
We supply thousands of cars a month to customers across the UK. We strive to ensure all of our customers are over the moon and with a car that puts a smile on their face.
Contact info
Big Motoring World, A5 Watling Street, WS11 1SL, Cannock, United Kingdom
3.3
Average
4k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Update on after sales service none…
Update on after sales service none existent, my vehicle has been in the garage for last eight days, I have now been informed there are a few issues with it, none of which are covered by the warranty and it's going to cost me nearly £800 to have it repaired, I declined, , have been in touch with Big Motor world and have been asked to send reports to them and they will see if they can do anything to help me.
Also one of the issues I raised on my first review was the lack of concern for my safety,big motor World said they would like the opportunity to investigate this, don't know how they have investigated it cause I've not heard anything from them.
3 September 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent thank you so much
Excellent thank you so much. Was very helpful and very efficient. Thank you
2 September 2026
Unprompted review
Reply from Big Motoring World - Cannock
Hi Farah,
Thank you for your wonderful 5-star review! We are so pleased to hear that you found our service helpful and efficient. We truly appreciate your kind words.
Kindest Regards,
Big Motoring World
Great Range Of Vehicles
There is a great range of vehicles on site and no pushy salesmen/women.
You need your smart phone and available data as the details are on QR codes.
The purchasing & handover system is very proffessional.
Be prepared for a certain amount of waiting (does depend on what time you go) when going through the various stages, having said that the customer facilities are great.
28 August 2026
Unprompted review
Reply from Big Motoring World - Cannock
Hi Neil,
Thank you for your 5-star review!
I am pleased to hear that you had a positive experience with us!
Kindest Regards,
Big Motoring World
Excellent experience
Visited Big Trade World with not a clue what I wanted. The last car I purchased was 20 years ago. Met a fabulous sales rep called Jon, he was patient, enthusiastic about the cars but never pushy. A really great experience, test drove a couple of cars and made my decision. In the end I purchased a Tesla, so very different to my current car, but I’m really happy with my purchase and the whole experience. I would thoroughly recommend them. Tx
29 August 2026
Reply from Big Motoring World - Cannock
Hi Tracy,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to the team at Cannock!
Kindest Regards,
Big Motoring World
The most stressful experience I have…
The most stressful experience I have ever had buying a car. To be told the finance was approved shown the figures and given an appointment to collect the car. Then on arrival to collect to be told a mistake had been made and it was now going to be an additional £150 per month. I had sold my car the night before so was now left without a car and a business trip to go on the next day. Was then told I could choose a different car to potentially drive away in on the same day. But no that never happened either. Collected the car the next day only to notice while driving it home there was a notification on the dashboard advising SOS system failure. Also tyre pressure light was on. Emailed when I got home to advise them and received an email back saying I would get a reply within 5 days. Absolutely awful customer service.
29 August 2026
Reply from Big Motoring World - Cannock
Hi Friend of Ted,
Thank you for bringing this matter to our attention and expressing your dissatisfaction with the service you've received from Big Motoring World. We apologise for any inconvenience or frustration caused during your purchase and by the issues you've encountered with your car.
All of our vehicles are subjected to an inspection prior to their placement on the forecourt, however, they are all sold in a used condition and on occasion, faults can develop, often these are unforeseen and sudden.
To receive assistance under your warranty, you'll need to submit a claim through the Big Garage App. Once your claim has been received, Assurant will review it and, if approved, arrange the next steps with one of their authorised repairers.
If you're unable to submit your claim through the app, you can contact the Assurant claims team directly on 0333 009 5665. They'll be happy to guide you through the claims process and arrange any authorised repairs.
Please don't hesitate to get in touch on 01634248648. We'll be happy to help where we can.
Kindest regards,
Big Motoring World
Really good experience
Really good experience. Drove down from Preston, was in the area and dropped in to see a vehicle. No appointments needed and vehicle was in a ready to go state. Said I would return the following day to purchase the car and asked for it to be charged fully.
No pressure to put a deposit or sign contracts there and then, Osman new I had another appointment and we parted.
Went back Saturday, the car was fully charged, we did a test drive and then we did the paperwork. There was a push for additional products (GAP, warranty etc) no more than any other sales place and once they were happy with my position the sale proceeded without the additional products. Couple hours of later I drove back to Preston in a new car with happy kids after all the free milkshakes they got from the staff.
Very happy with the service and the car!
29 August 2026
Unprompted review
Reply from Big Motoring World - Cannock
Hi Robert,
Thank you for your 5-star review!
We are delighted to hear about your positive experience with us! It's wonderful to know that your visit, from viewing the vehicle to the final purchase, was smooth and enjoyable. We are especially pleased that the car was fully charged for your test drive and that your children enjoyed their milkshakes. We appreciate your feedback and are so glad you drove back to Preston in a new car, happy with both the service and your purchase.
Kindest Regards,
Big Motoring World
Extremely Disappointing Experience-Never Again
Very disappointing and unprofessional treatment after purchasing a car. The JLR specialist garage confirmed that the necessary work required 5 hours of labour, and the invoice was around £1,200. Big Motoring World, however, reduced the approved labour time to just 2.7 hours without providing any explanation, and ultimately approved only £345.
I asked two or three times for an explanation as to why this decision had been made, but my questions were simply ignored. Many of my other emails were also ignored, and on several occasions I had to wait 10–14 days for a response.
What I found particularly disappointing was the way they spoke about the prices charged by JLR. I was told that JLR garages have “inflated” prices and was advised to look for a small, cheap local garage instead. We are talking about a 2021 Land Rover Discovery, a technically advanced premium vehicle, not a car where the priority should simply be finding the cheapest possible garage. I was also told that genuine parts were too expensive and was given a calculation based on cheaper aftermarket alternatives.
I consider this approach completely unprofessional and unfair. A company should not simply reduce the justified labour time without explanation, ignore a customer’s repeated requests for clarification, or encourage the owner of a premium vehicle to use the cheapest possible garage simply to reduce their costs.
This will be my last visit to Big Motoring World. Never again. The whole experience has been an absolute nightmare. After buying a premium vehicle, I expected professional customer service and a responsible approach. Unfortunately, my experience has been the complete opposite.
28 August 2026
Unprompted review
Reply from Big Motoring World - Cannock
Hi Julia R,
Thank you for bringing this matter to our attention and expressing your dissatisfaction with the service you've received from Big Motoring World. We apologise for any inconvenience or frustration caused by the issues you've encountered with your car.
We understand that you wanted the work to be carried out by a JLR specialist. However, it is always advised that customers attend a suitable local independent garage rather than a main dealer, due to the often significantly higher parts and labour rates charged by main dealers.
All repair costs are price-checked against our approved parts and labour rates. The amount we are able to reimburse is therefore based on these rates, rather than the prices charged by an individual local garage or main dealer. This is why the amount approved may differ from the estimate or invoice provided by JLR.
We are sorry if the reasoning behind the approved labour time and reimbursement amount was not clearly explained to you at the time. We also acknowledge your comments regarding the delays in responding to your emails. Our team works on a ticket system, addressing the oldest emails first, to ensure fairness in response times. We understand how frustrating it is to have to repeatedly chase for an update, and we apologise for this.
We also apologise for any disappointment that may have been caused. I can see that our After-Sales team have received your latest email and will respond as soon as they can.
Kindest regards,
Big Motoring World
Drove away and immediately broke down
3 miles into driving the car away and parking up I can no longer get the car into gear to move it, it's been a hassle to get the car moved to the point I have had to take it upon myself to organise this !
28 August 2026
Reply from Big Motoring World - Cannock
Hi David,
We are deeply sorry to hear about your experience. This is certainly not the level of service we aim to provide at Big Motoring World. Your safety and satisfaction are our top priorities, and it's distressing to hear that your car experienced issues immediately after purchase.
All of our vehicles are subjected to an inspection prior to their placement on the forecourt, however, they are all sold in a used condition and on occasion, faults can develop, often these are unforeseen and sudden.
However, I can see that our After-Sales team has received communication regarding this. They are the appropriate department to review this further and assist. The appropriate team will be in contact with you to discuss this further as soon as they can.
Please be assured that we value your feedback and will take the necessary steps to address the issues raised. We apologise for any inconvenience caused and appreciate your patience as we work towards a resolution.
Kindest regards,
Big Motoring World
Callum was very knowledgeable and…
Callum was very knowledgeable and tranparent to us, gave us time to think and browse other vehicles on site. It's just a shame that the vehicle we wanted is supplied with one key only otherwise we have proceeded withg the purchase.
27 August 2026
Unprompted review
Reply from Big Motoring World - Cannock
Hi Lex,
Thank you for your 5-star review!
I will pass along your lovely feedback to Callum and the team!
Kindest Regards,
Big Motoring World
brilliant
callum was brilliant he explained everything went through everything even took me to the post office to sort vehicle tax out
lewis is great at handed over the vehicle
thanks to big motoring world
all the staff was welcoming
but a massive thanks to callum
27 August 2026
Unprompted review
Reply from Big Motoring World - Cannock
Hi Debbie,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to Callum and the team at Cannock!
Kindest Regards,
Big Motoring World
I bought a car from this company
Absolute nightmare company.
Immediately after collecting the car, I noticed a fault. However, once they had sold their product and received my money, it felt like they no longer cared about helping me resolve the issue.
Very disappointed with the way I was treated when I went back to explain the problem with the faulty car. Manager Jackie Bennett, GM, was very rude and dismissive.
Not recommend this company
3 August 2026
Unprompted review
Reply from Big Motoring World - Cannock
Hi Shyam,
We are so sorry to hear about this.
Unfortunately, we have been unable to locate your details, and we have yet to receive a response to our request for further information via Trustpilot.
Please get in touch at bigassist@bigmotoringworld.co.uk with further details including your vehicle registration so that we can look into this further.
Kindest regards,
Big Motoring World
Very helpful very quickto organise my…
Very helpful very quickto organise my new car talking me through the whole process and making the decision decisions with me
26 August 2026
Reply from Big Motoring World - Cannock
Hi Steven,
Thank you for your 5-star review!
I will be sure to pass along your lovely feedback to the team!
Kindest Regards,
Big Motoring World
IF YOU ARE THINKING OF BUYING A CAR…
IF YOU ARE THINKING OF BUYING A CAR FROM HERE, STOP, TAKE A BREATHER AND READ THIS.
buying a car is a big financial commitment, you may find the car of your dreams and purchase a car with no issues. The staff will do all they can for you in getting you to purchase the vehicle.
Once you have parted with your money and should you find an issue with the vehicle provided, all the staff who are able to deal with this will disappear and you will be thrust into the customer support system. Once in the system you will be I unable to speak to anyone who can make a decision or discuss the issue with you. Timescales are far too long and contact is minimal. Common sense and consumer rights are unfortunately disregarded completely.
25 August 2026
Unprompted review
Reply from Big Motoring World - Cannock
Hi Nick,
We’re sorry to hear that your experience after purchasing your vehicle has left you feeling so frustrated and disappointed.
We understand your concerns regarding the support you received after raising an issue with the vehicle, particularly your comments about the time taken to progress matters, the level of communication and your difficulty in speaking with someone able to discuss or make decisions regarding your concerns.
This is not the level of after-sales support or communication we aim to provide. We take your comments regarding consumer rights and the handling of your concerns seriously and would like the opportunity to review the circumstances of your case.
If you’re willing to contact our Customer Care team with your vehicle registration and details of the issues raised, we can investigate the matter with the relevant departments and review the support you have received.
We apologise for the frustration caused and regret that your experience has fallen short of your expectations.
Kindest Regards,
Big Motoring World
Had a good experience here buying a 19…
Had a good experience here buying a 19 plate Ford Fiesta for my son. Booked a test drive and reserved the car online. Visited Cannock branch and were assisted by Jim who was great. The car sold itself, immaculate and low mileage. On the whole a fairly hassle free transaction. Took vehicle for a test drive but it was limited distance due to lack of fuel. Even though we were a cash buyer, salesperson still went through finance options. We drove away within 2-hours, good job there was a petrol station next door as only had 4 mile range on pick up!
22 August 2026
Unprompted review
Reply from Big Motoring World - Cannock
Hi Jon,
Thank you for your 4-star review!
I am delighted to hear that you had a positive experience at our Cannock branch and that Jim provided excellent assistance. We appreciate your feedback regarding the fuel level and the finance options.
Kindest Regards,
Big Motoring World
Shocking brought a peugeot 3008 had a…
Shocking brought a peugeot 3008 had a issue with the adblue after arguing for 2 weeks finally got it fixed so I thought just found out it's been bypassed dodgy solicitor now involved and the finance company
Still havent heard anything obviously not bothered about the shit car's you sell
23 August 2026
Unprompted review
Reply from Big Motoring World - Cannock
Hi Mickey,
We are truly concerned to learn about the ongoing issues with your vehicle and the serious allegations you've raised. We take such matters very seriously and are actively investigating this situation.
Kindest Regards,
Big Motoring World
Jamal who looked after us throughout…
Jamal who looked after us throughout the buying process was brilliant. Polite, professional and knowledgeable. He made the whole process easy and straight forward. Top member of the team.
22 August 2026
Unprompted review
Reply from Big Motoring World - Cannock
Hi Raymond,
Thank you for your 5-star review!
I will pass along your lovely feedback to Jamal and the team!
Kindest Regards,
Big Motoring World
Absolute disgrace of a motor sales…
Absolute disgrace of a motor sales showroom. They wanted name. Email address and phone number before you could even go to look at the cars. There was no way I was going to do that and get phone calls after I had been there, so we were refused entry. Receptionist was rude. I have bought cars from Mercedes and Land Rover and have never had to do this.
22 August 2026
Unprompted review
Reply from Big Motoring World - Cannock
Hi Leanne,
We’re sorry to hear about your experience and disappointed that you felt unwelcome when visiting our showroom.
We understand your concerns about being asked to provide contact details before viewing the vehicles, particularly if you were uncomfortable with receiving further calls or communications. We’re also sorry to hear that you found the interaction with our receptionist rude.
We take feedback regarding our customer experience seriously and would like the opportunity to understand what happened during your visit and review this with the relevant team.
We apologise that your experience resulted in you being unable to view our vehicles and that we did not meet your expectations on this occasion.
Kindest Regards,
Big Motoring World
Found the car I wanted
Found the car I wanted , had a test drive , paid a deposit and went to collect 3 days later . There was a lot of confusion over the valuation, balance and RAC warranty to the point where I nearly asked for my deposit back as I felt under so much pressure , but the manager eventually offered a deal I was happy with. I did have to ask several times for a puncture repair kit as it was missing , there were no mats either .Faiaz in handover was very friendly and helpful, and apologised because it took so long to get the sale sorted , not that it was in any way his fault . He very efficiently sorted paperwork and taxed my car . It had 8 months MOT left on it but not serviced which I hadn’t realised till I arrived home . I queried it and was told that the 200 point check they do takes the place of a service , I checked with Nissan and have booked a service with them because of the manufacturer warranty , just something to be aware of
20 August 2026
Reply from Big Motoring World - Cannock
Hi Lesley,
Thank you for taking the time to share your experience with us.
We’re pleased to hear that you found the car you wanted and that Faiaz was friendly, helpful and efficient during the handover, particularly in getting the paperwork completed and the vehicle taxed for you.
That said, we’re sorry to hear about the confusion surrounding the valuation, balance and RAC warranty, and that you felt under pressure during the process. We also apologise that you had to ask several times for the puncture repair kit and that the vehicle was supplied without mats.
We appreciate your comments regarding the servicing of the vehicle and understand why this was something you wanted clarification on, particularly in relation to the manufacturer’s warranty. We’re sorry if this was not made clear to you at the point of purchase.
Your feedback is important to us, and we will ensure your comments are shared with the relevant teams so that we can review the areas you have highlighted and improve the customer experience going forward.
We hope you continue to enjoy your new vehicle, and thank you again for your feedback.
Kindest Regards,
Big Motoring World
Very professional and friendly staff
Very professional and friendly staff, very helpful and attentive . Only negative was the wait from paying for my car and waiting to change over documents ( not being kept formed, after 1/2 hour wait ) But a very good experience.
19 August 2026
Reply from Big Motoring World - Cannock
Hi Christine,
Thank you for your review!
We're delighted to hear that you found our staff professional, friendly, and helpful. We sincerely apologize for the unexpected wait time you experienced during the document changeover process. We appreciate your understanding and are glad you still had a very good experience overall.
Kindest Regards,
Big Motoring World
Terrible
Terrible. Booked a test drive over a week ago. Drove over an hour for this to be told the car wasn’t even there. What a waste of time
18 August 2026
Unprompted review
Reply from Big Motoring World - Cannock
Hi J,
We apologize for the wasted trip. We understand your frustration and are reviewing our scheduling process to prevent this from happening again.
Kindest Regards,
Big Motoring World
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.