Big Motoring World - Enfield Reviews 

I have experienced the worst customer service with Big Motoring World. I purchased a car on 9th July 2026 - I notified Big Motoring world 12 days later a serious fault were the passenger door was not locking and the alarm would not go off upon locking the car. The car had collision reported on the service history however Big Motoring world had said they done a 200 point check, when I reached out to big motoring world they said you have 3 months contact your warranty provider the warranty provider told me to take car to their approved garage and the mechanic who looked at the car said how on earth have they sold you this car the passenger door isn’t closing properly it’s not safe to keep on the road, it’s not road worthy and your passenger life is at risk when this car is on the road. I have sent several emails and sent a recorded letter with several rejection emails I have even handed in rejection letter. Under the consumer rights act of 2015 due to the car being having serious fault being within 30 days i have the right of refusal and I have a right of refusal which I have exercised. Unfortunately Big motoring world simply have chosen to ignore me. I am absolutely disgusted with this level of service not 1 response I have spent over 14k on this car. I am currently on day 12 with no response. I will never consider purchasing a car from them they’ll be quick to sell you a car but the moment an issue arises they will choose to ignore you. Something serious needs to be looked into this organisation I cannot believe this day and age an organisation behave in such a manner. My next step to speak to my local MP about such rogue behaviours from an organisation, I am also considering speaking to my solicitors regarding this issue. I am also considering speaking to media outlets and journalists to share this story, I have 3 children who have been passengers in this very car it’s scary to think their lives where at risk during those 12 days.

ENFIELD

When we first visited to look at cars, there wasn’t any disabled access available. By the time I came to collect my car, however, you had already installed a ramp, which meant so much to us.

Your team went above and beyond to make us feel welcome. Everyone was incredibly helpful, thoughtful and genuinely inclusive. My wife was especially impressed by how quickly you put everything in place to make the dealership accessible.

On top of that, every member of staff we met was exceptionally friendly, and it was such a lovely touch that several of them remembered us and even the specific car we were buying. Thank you all for making what could have been a stressful experience feel so easy and enjoyable. Your kindness and care really didn’t go unnoticed.

Shaz was great to deal with very to the point and effective and did that but extra to make the process feel smooth.

My experience was very good and straight forward thanks to Gabriel for the support and help. He was very attentive.

Was just such an easy process everyone was so lovely! Not pushy at all will definatly use big motoring world again

Great sales advisor. Got car same day.

Very clear instructions and helping

Spent time at the Enfield branch, test drove the car I'd reserved online, car was littered with dashboard warnings - tyres, brakes. Was advised by the salesperson that these would be rectified before I drove away. Completed the paperwork, couple of hours later drove away, it wasn't until I refuelled that I noticed the warning lights were still present. Called the branch the next day, was told to bring it back - not practical as it's a 5 hour round trip, used their app to book a local repairer, they spent a hour or so diagnosing the faults, but were not able to rectify as they said it needs to be looked at by a Mercedes-Benz repairer. Attempted to book in with my local MB but was told that Big Motoring World cap the labour rate they would pay and any difference would need to covered by me!! Fast forward two weeks now, several attempts to have Big Motoring World sort this out, they throw obstacles at you left, right and centre - use the ticketing system, can't speak to a manager, it's in the system.... terrible customer service.

The buying process at MW was so smooth and organised. Umut was very professional but also friendly and made us feel comfortable. We also received great handover from collections but don’t recall the name of who helped us! Great set up with very good staff. Thankyou!

Bought a car here, and just 15 days later found structural cracks on all alloy wheels — clearly painted over and hidden before sale. These are dangerous, illegal defects that make the car unroadworthy.
Reported the issue and waited 1.5 weeks — only got lies, excuses and no action. They refuse to take responsibility, even though this violates the Consumer Rights Act. I’ve wasted extra money on insurance/cover for a car I can’t safely drive.
Do not buy here: they sell faulty, concealed-damage cars and offer zero support.

All the staff were very helpful and Emrah’s good sense of humour set us right at ease! Couldn’t be happier with the car as well as the extra warranty with it, thanks! :)

The people where helpfull and efficient

Mohammed (and Ian) were amazing today: patient and understanding, knowledgeable and clear with the car information and details. I would highly recommend getting a car here. Very pleased with my new purchase

The whole process is based on pressure sales. It is dragged out to try to flog warranty and care products. The 200 point mechanical checks performed failed to pick up that the key did not work. Trying to get the spare key fixed has involved 6 calls,3 emails and is at present unresolved. Experience is highly stressful. Nobody cares about the customers.

The staff were all friendly , extremely polite and knowledgeable.

The two people who helped with my purchase were Marius in Sales and Shaz in collections. Both were incredibly helpful and made the process incredibly smooth. Marius was great and explained everything to me and was very patient when I needed to test cars to see if I could fit in them (I'm 6'4). I felt extremely secure with Shaz in collections as he explained everything succinctly and made sure I didn't leave without knowing everything about the process. Both offered brilliant customer service and were a credit to the brand.

After a few months my car had issues, we bought the extended warranty which is a SCAM that they spend ages trying to upsell along with other things (dent removers etc) even saying things like "she will dent her car you need it". The person closing the sales are PUSHY. Car has issues a few months after and the warranty they have sold ignores you and tries to blame it on the driver regardless of a mechanic report. After looking at other reviews (wish i did before) this is clearly a common occuring theme.

1 star at best! Although My used Tesla seemed to be good value having been looking for a while. The customer experience, and the way the car was dealt with after the Salesman had taken a deposit from me was Abysmal!

Once a deposit was down and i opted out of the Finance & Warranties on offer, however polite he was, I never saw the salesman again. Having to use a faffy link to put a deposit on the car instead of just a card machine. However, the salesman was very polite and informative, I understand the upsell of products is just doing his job.

Now, the bigger issue was the State of the car, Collection Experiance and MASSIVE GDPR ISSUES!

When i was buying the car 2 days before I specified Do-Not use the greasy glossy stuff over the dashboard or interior, i simply don't like how it drys blotchy and its horrible to get off. I also specified a mark or something on the headlight would need to be removed but should wash off, I was actually able to rub it off with my nail so clearly comes off... Lastly do not fit a big look at me Dealer Sticker in the rear window, I don't like them and I would need to remove it

Thankfully when collecting the car there was no grease over the dashboard, however... they Simply had not washed the car!

If Anything it was cleaner when i test drove it 2 days before! What was done though was the greasy stuff was all over the doors, Big Motoring World all over the back window on a wonky sticker and the mark on the headlight unsurprisingly still there having not been washed! The floor mats where still creased up folded into the boot without having been hoovered!! There was dust and dirt in every nook and cranny inside and clearly hasn't been washed since the lease company sent it to auction.

During the handover the guy was more than polite, but had the cheek to ask me if i was 'happy with the clean'! I stated its clearly not been washed but take the mark off the headlight and take the sticker off and ill fit the mats myself.... So he watched me fit the mats myself to my new car. I was in a hurry for my 2.5 hour drive home at this time so i decided to get on with it.

All while at least 4x of his colleagues where blipping about the collection carpark in what i assume and hope was a staff members BMW 440I - "Certi Driver Fam" comes to mind...

GDPR Issue: Now I have had the car nearly a week I finally made some time to set everything up properly, while using the Tesla App and messing about with the maps in the car not only did i find a previous phone still linked, i found a Phone still being registered as a KEY! But more scarily than that, in the maps I found the Previous owners Home address!! Just 35 miles from my house! Still with a key registered to the car!!

I have also just found out there is an advisory on the MOT for a suspension component issue, although I have a big fake checklist that the car has been checked and is of perfect health with loads of green ticks!?

Far from happy, but I love the car!
Thanks Big Car World, what a rollercoaster!

Anderson was a great man. Very helpful, he answered all my questions and made my mind clear. Thank you Anderson 🙏