Big Motoring World - Enfield Reviews 

The customer service was very good. I was treated with respect and given informed choices

I bought a small Toyota Aygo for £11,300 after explaining that I am a single mum with disabilities and needed a reliable car that would not require constant repairs. Within two weeks, I discovered serious issues, including severe corrosion underneath the car, heavily worn brake pads, and a badly cracked suspension component affecting the steering. These problems were not mentioned on the MOT.

I returned the car within the first two weeks, but the dealer refused to take it back and told me to get an independent diagnostic test, promising to pay for it. They did not pay, so I had to cover the cost myself. The inspection found over £2,000 worth of repairs needed to make the car roadworthy and indicated that several of these issues had likely developed over a long period.

I feel extremely disappointed and let down, especially as I was clear from the beginning about my circumstances and my need for a safe, dependable vehicle.

I have experienced the worst customer service with Big Motoring World. I purchased a car on 9th July 2026 - I notified Big Motoring world 12 days later a serious fault were the passenger door was not locking and the alarm would not go off upon locking the car. The car had collision reported on the service history however Big Motoring world had said they done a 200 point check, when I reached out to big motoring world they said you have 3 months contact your warranty provider the warranty provider told me to take car to their approved garage and the mechanic who looked at the car said how on earth have they sold you this car the passenger door isn’t closing properly it’s not safe to keep on the road, it’s not road worthy and your passenger life is at risk when this car is on the road. I have sent several emails and sent a recorded letter with several rejection emails I have even handed in rejection letter. Under the consumer rights act of 2015 due to the car being having serious fault being within 30 days i have the right of refusal and I have a right of refusal which I have exercised. Unfortunately Big motoring world simply have chosen to ignore me. I am absolutely disgusted with this level of service not 1 response I have spent over 14k on this car. I am currently on day 12 with no response. I will never consider purchasing a car from them they’ll be quick to sell you a car but the moment an issue arises they will choose to ignore you. Something serious needs to be looked into this organisation I cannot believe this day and age an organisation behave in such a manner. My next step to speak to my local MP about such rogue behaviours from an organisation, I am also considering speaking to my solicitors regarding this issue. I am also considering speaking to media outlets and journalists to share this story, I have 3 children who have been passengers in this very car it’s scary to think their lives where at risk during those 12 days.

ENFIELD

When we first visited to look at cars, there wasn’t any disabled access available. By the time I came to collect my car, however, you had already installed a ramp, which meant so much to us.

Your team went above and beyond to make us feel welcome. Everyone was incredibly helpful, thoughtful and genuinely inclusive. My wife was especially impressed by how quickly you put everything in place to make the dealership accessible.

On top of that, every member of staff we met was exceptionally friendly, and it was such a lovely touch that several of them remembered us and even the specific car we were buying. Thank you all for making what could have been a stressful experience feel so easy and enjoyable. Your kindness and care really didn’t go unnoticed.

Shaz was great to deal with very to the point and effective and did that but extra to make the process feel smooth.

My experience was very good and straight forward thanks to Gabriel for the support and help. He was very attentive.

Was just such an easy process everyone was so lovely! Not pushy at all will definatly use big motoring world again

Great sales advisor. Got car same day.

Very clear instructions and helping

Spent time at the Enfield branch, test drove the car I'd reserved online, car was littered with dashboard warnings - tyres, brakes. Was advised by the salesperson that these would be rectified before I drove away. Completed the paperwork, couple of hours later drove away, it wasn't until I refuelled that I noticed the warning lights were still present. Called the branch the next day, was told to bring it back - not practical as it's a 5 hour round trip, used their app to book a local repairer, they spent a hour or so diagnosing the faults, but were not able to rectify as they said it needs to be looked at by a Mercedes-Benz repairer. Attempted to book in with my local MB but was told that Big Motoring World cap the labour rate they would pay and any difference would need to covered by me!! Fast forward two weeks now, several attempts to have Big Motoring World sort this out, they throw obstacles at you left, right and centre - use the ticketing system, can't speak to a manager, it's in the system.... terrible customer service.

The buying process at MW was so smooth and organised. Umut was very professional but also friendly and made us feel comfortable. We also received great handover from collections but don’t recall the name of who helped us! Great set up with very good staff. Thankyou!

Bought a car here, and just 15 days later found structural cracks on all alloy wheels — clearly painted over and hidden before sale. These are dangerous, illegal defects that make the car unroadworthy.
Reported the issue and waited 1.5 weeks — only got lies, excuses and no action. They refuse to take responsibility, even though this violates the Consumer Rights Act. I’ve wasted extra money on insurance/cover for a car I can’t safely drive.
Do not buy here: they sell faulty, concealed-damage cars and offer zero support.

All the staff were very helpful and Emrah’s good sense of humour set us right at ease! Couldn’t be happier with the car as well as the extra warranty with it, thanks! :)

The people where helpfull and efficient

Mohammed (and Ian) were amazing today: patient and understanding, knowledgeable and clear with the car information and details. I would highly recommend getting a car here. Very pleased with my new purchase

The whole process is based on pressure sales. It is dragged out to try to flog warranty and care products. The 200 point mechanical checks performed failed to pick up that the key did not work. Trying to get the spare key fixed has involved 6 calls,3 emails and is at present unresolved. Experience is highly stressful. Nobody cares about the customers.

The staff were all friendly , extremely polite and knowledgeable.

The two people who helped with my purchase were Marius in Sales and Shaz in collections. Both were incredibly helpful and made the process incredibly smooth. Marius was great and explained everything to me and was very patient when I needed to test cars to see if I could fit in them (I'm 6'4). I felt extremely secure with Shaz in collections as he explained everything succinctly and made sure I didn't leave without knowing everything about the process. Both offered brilliant customer service and were a credit to the brand.

After a few months my car had issues, we bought the extended warranty which is a SCAM that they spend ages trying to upsell along with other things (dent removers etc) even saying things like "she will dent her car you need it". The person closing the sales are PUSHY. Car has issues a few months after and the warranty they have sold ignores you and tries to blame it on the driver regardless of a mechanic report. After looking at other reviews (wish i did before) this is clearly a common occuring theme.