Big Motoring World - Sheffield Reviews 

We travelled 45 miles to Sheffield for an 11am appt. Two and a quarter hours later we left with no buy. Annoying in the extreme! Despite the fact that I had informed them of the vehicle I was interested in, it had to be collected and brought. After 45 minutes of sales chat (children, grand children, previous work) we eventually got to see it. Went for a test drive, liked the car, but it went further downhill and wasted time and spiel on warranty, GardX and finance, the latter of which I had already said we didn't want. At that point we hadn't even got a part-exchange value on our own car! Why mention warranty, GardX and finance when you haven't even given me a pt-ex value or sight of a deal? I then went hard ball and more or less demanded the pt-ex value. He went off to those responsible and 10 minutes later came back with an offer that was insulting and £2.5k below a website valuation that they themselves had given me! He said he'd go away and see what he could do. Our patience was now running thin so I said he had 10 minutes to improve the offer. That time passed so I went looking for him and said we were leaving. Of course they don't believe it when you threaten to walk out.....until you do. Altogether a disappointing experience (trying not to swear now) and two and a quarter hours of our lives we will not get back. Bye,bye BMW.I won't be coming back.

Catalin and Matt was very helpful and accommodating. Great experience from start to finish. Very happy with my new car, even better to drive home the same day :)

I purchased a Mustang Mach E from their Sheffield branch at the beginning of May. Whilst in the dealership I was speaking to a sales executive, who was friendly enough, albeit pushy with regards to offering warranty. I was in the branch for around 3 hours whilst they “prepped” my car. During the handover, I was asked to sign the handover agreement, with the staff member saying the car will be the same as I saw it before but “cleaner”. I got the keys, had a quick look (not long enough, which I regret now) all looked okay. I got it home, then noticed nothing inside the car had been cleaned, there was a handprint on the inside of the door, clearly covered in grease, cup holders filthy but worse of all after driving it in the rain, I noticed they hadn’t even put a rear wiper blade in!

I then sent about polite email with images over, it took them a well over a week to reply, and all they could offer me was to bring it all the way back to Sheffield, to complete a job that should’ve been done during the 3 hours I was on site. The wait time, on a Saturday (the only day I could contemplate getting up there) would be 4 hours!!

I offered to pay for a full valet closer to home and get a new wiper blade, and just ask they reimburse that cost. They refuse, and refuse to offer me any other alternative, than travelling all the way to Sheffield. Completely unprofessional. I strongly recommend picking another group to purchase your car from!

Catalina was fantastic throughout the whole process. He took the time to explain everything clearly, answered all of our questions patiently, and made what could have been a stressful experience feel simple and straightforward. We really appreciated how approachable and knowledgeable he was, and we felt supported every step of the way. Excellent service and a genuinely positive experience.

Could have given more for my car in part exchange but give me a Big Motoring warranty for what ever that is worth as I’ve heard they just say its normal wear and tear so no deal but great selection of cars

First of all the welcome you get straight away you think well I was just going to browse now I might actually buy a car seriously your guys there are very good at there job and I will recommend Big motoring world to any who is wishing to buy a new or used car without hesitation

We were treated with professionalism and friendliness by Paige (the young sales rep assigned to us). She showed great patience and understanding and made the experience a pleasure.

It all felt very organised and professional. People were very helpful at every stage of the process. Les and David helped us get everything sorted! Thanks

Great service from Ali at Sheffield branch.

Reece and Adil were fantastic. Couldn't fault the service and advice provided at all. Both really helpful and transparent. For any future cars I wouldn't hesitate to come back.

Les and Jody were exceptional. I really got see how beautifully all staff members helped each other out and altogether we had a really enjoyable morning. I’m thrilled with my purchase albeit above what I wanted to spend ;))) however I never felt pressured at any point. Great place, great people, great cars ;) Thank you

Bought and drove away a car this morning. Great service staff, competitive pricing. I felt very ‘looked after’ and the team went above and beyond expectations to make sure the car I choose was perfect for me. Les was our salesman and he was fantastic. Highly recommend this showroom. Lots of choice and very efficient with admin.

Every staff member I spoke to from reception to sales, finance and the collection of my new car were really friendly and so helpful!! Drove away within 24 hours would highly recommend!

Great team , listened to what we wanted , kept in touch all the way.

The car was dirty and even had fungus under the steering wheel. The site says Cars are ready to drive away. The salesperson tried to brush it off saying its a great car. Sorry mate.

Had such an amazing experience when purchasing my car. I would like to recommend anyone buying a car at Sheffield to ask for Richard as he made me feel so comfortable and never was pushy with the sale.

My stars are only 3 because I have just had a SOS fault that coming on and off and I have not had the car 30 days yet. Sent an email to Big Motoring World to pay for all the cost to get it repaired. Be great if you can respond to this

But if I was to score based on the sales advisor Richard I would give 5 stars

Great experience from start to finish. The staff were friendly, helpful, and not pushy, making the whole process stress-free. Everything was clear and transparent, and I’m really happy with my car. Highly recommend!

Purchase a vehicle from Sheffield branch very helpful staff no sales pressure would highly recommend and wouldn’t hesitate to recommend to family and friends

Perfect from start to finish, very professional, no hard selling, salesman Reece was very helpful and knowledgeable making buying of the car easy, would buy again from there

I’m extremely disappointed with the level of service and professionalism I experienced from this garage.

From the beginning, communication was poor and unprofessional. Phone calls were handled badly, and I was often given false or misleading information. I repeatedly had to chase for updates regarding the car and answers to my questions, despite being told multiple times that someone would contact me within 24 hours — which rarely happened.

What made the experience even worse was that a car reserved in my name was sold to someone else. This is completely unacceptable and shows a serious lack of organisation and respect for customers.

Promises that were made were not followed through, and overall the entire process was handled with incompetence, poor communication, and a lack of professionalism.

Based on my experience, I would never buy a car from this garage again, nor would I recommend them to anyone else.