Troy Watkinson dealt with our purchase and part exchange. It was made an easy relaxed process. Also the efficient speedy process on collection of the vehicle. Nothing seemed too much trouble in gettin... See more
Location
Switch locationBig Motoring World, Britannia Way, Sheffield Business Park, S60 5BD Sheffield, England, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Absolutely shocking! The sales rep Ella told me there was only five months left on the car super tax when there was actually sixteen months. This was after I had paid for the car. Completely lied... See more
Company replied
The thing I hate about buying a new car is sales pressure. I didn’t have that with these, I was looked after by Les and Troy and they were fantastic 10/10, friendly, personable and they listened to... See more
Company replied
Bought a Mazda CX-5 from them. I had a minor issue, but was very easy to report and they reimbursed £100 for the diagnosis without any fuss. Waiting time is something they’ve to improve on. I we... See more
Company replied
Company details
- #90 of 90 best companies in Car dealer
- #55 of 55 best companies in Used car dealer
Written by the company
We supply thousands of cars a month to customers across the UK. We strive to ensure all of our customers are over the moon and with a car that puts a smile on their face.
Contact info
Big Motoring World, Britannia Way, Sheffield Business Park, S60 5BD, Sheffield, England, United Kingdom
- 01634 248638
3.8
Great
1k reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paige was a great help
Paige was a great help , even though the car I wanted was reserved she helped me , look at options
16 April 2026
Reply from Big Motoring World - Sheffield
Hi Christian,
Thank you for your 5-star review!
I will pass along your lovely feedback to Paige and the team!
Kindest Regards,
Big Motoring World
0000
We haven't been able to get a car on our scheduled loan for a week. The monthly payment is £453 for a £22,000 car and £18,000 too. I don't understand how they're doing business with this. I should never go near your place again.
9 April 2026
Reply from Big Motoring World - Sheffield
Hi Umut,
Thank you for your review. We regret that you haven't received your car and that you're concerned about the loan terms. We appreciate your feedback and will look into this situation to see how we can improve our service.
Kindest Regards,
Big Motoring World
at this sheffield branch there service…
at this sheffield branch there service was 10 out of 10 ella smith the sales person was very kind and helpful and knew a lot about her work very experienced one of the managers seen to us aswell and gave us really good advise and made me feel comfortable whilst we was there drinks was offered regularly the workplace was tidy and looked nice inside would recommend to go purchase cars at this branch
13 April 2026
Unprompted review
Reply from Big Motoring World - Sheffield
Hi India,
Thank you for your 5-star review!
I am pleased to hear that you had such a positive experience with us at our Sheffield branch! I will be sure to pass along your lovely feedback to Ella and the team!
Kindest Regards,
Big Motoring World
Great staff
Several different members of staff were involved during the process of us choosing then buying a car, all of whom were friendly, helpful and knowledgeable.
We did feel that more staff were needed on the Sunday of our booked test drive. Our sales advisor was dealing with another couple at the same time, in addition to training a new salesperson. It took a long time.
A couple nearby gave up after waiting nearly an hour.
15 April 2026
Reply from Big Motoring World - Sheffield
Hi Tigger,
Thank you for your review!
I will pass on your feedback to the management team at Sheffield. We apologise for any inconvenience that may have been caused.
Kindest regards,
Big Motoring World
Great at selling cars but bad after sales
Great at selling cars. However the after sales is not very good. Found a couple of issues and they didn't want to know. They said you bought the car like that so tough luck. Having a problem with my head unit connecting to Cupra. They said they don't cover it as it doesn't affect the running of the car. I found this quite absurd as it was a selling point for me. Over all this has ruined my experience with this company. Make sure everything works and find problems before you sign for the car.
31 March 2026
Unprompted review
Reply from Big Motoring World - Sheffield
Hi Alex,
We are sorry about your disappointment with our After-Sales team.
I understand from your communication with our After-Sales team that we would be unable to offer any assistance with the cosmetic condition of your vehicle. Our vehicles are sold in a used condition and therefore will show signs of wear and deterioration in line with the age and mileage of the vehicle.
All customers have the right to view the vehicle before purchase and can advise of any concerns they may have with the vehicle before leaving our Sales Site. A sales declaration form has been signed by you, which states that you are happy with the condition and quality of the vehicle.
We apologise for any disappointment that may have been caused.
Kindest regards,
Big Motoring World
I’ve spent a week getting passed…
I’ve spent a week getting passed between sales and after sales trying to book in an alloy refurb and other small cosmetic repairs after driving 40 miles to Sheffield on Wednesday for my appointment and the correct person not being in. Why does all customer service seem to go to a call centre where everyone is clueless? I’ve been requesting a call back from Sheffield ever since or they can have their damaged car back.
Hilarious response- I’ve added a screenshot of this to the email thread I have going with the customer service email ignoring me.
8 April 2026
Unprompted review
Reply from Big Motoring World - Sheffield
Hi Savannah W,
We apologise for any inconvenience or frustration caused by the issues you've encountered with your car.
Unfortunately, we have been unable to locate your details and we have yet to receive a response to our request for further information via Trustpilot.
Please get in touch at bigassist@bigmotoringworld.co.uk with further details, including your vehicle registration so that we can look into this further.
Kindest regards,
Big Motoring World
The hospitality is nice.
11 April 2026
Unprompted review
Reply from Big Motoring World - Sheffield
Hi Samuel,
Thank you for your great review!
Kindest regards,
Big Motoring World
Reply from Big Motoring World - Sheffield
Hi Neil,
We are sorry about your disappointment with the part exchange valuation.
Our valuation can depend on many factors, and we do value our part exchanges slightly differently to some dealerships as the majority of cars do go to auction. I do apologise for the disappointment that this has caused.
Kindest regards,
Big Motoring World
car sale
The staff and everyone was very polite and nice,they got us a very good deal on our trade in car and our new car and they also got us good warranty on our new car.Thank you Mr and Mrs w calladine.
6 April 2026
Reply from Big Motoring World - Sheffield
Hi Tina,
Thank you for your great 5-star review!
Kindest regards,
Big Motoring World
Reply from Big Motoring World - Sheffield
Hi John,
Thank you for your amazing 5-star review!
Kindest regards,
Big Motoring World
Poor company
Poor company, warranty not worth paper in wrote on. Bought a c3 developed faults with in a few weeks took it back and they said nothing wrong we closing in two weeks. The is a clear issue.
Customer
Baines m sheffield
Ref reply
We did, it was given a tick box check and given back. No one was interested in the noise from the engine it had developed. Never checked by a mechanic. Rubbish service don’t buy from here please, just google them all the evidence is there. Same company renamed over the years a real rogue trader.
13 April 2026
Unprompted review
Reply from Big Motoring World - Sheffield
Hi Ian,
We are deeply sorry to hear about your experience and concerns with your vehicle.
All of our vehicles are subjected to an inspection prior to their placement on the forecourt, however, they are all sold in a used condition and on occasion, faults can develop, often these are unforeseen and sudden.
Can you please contact our After-Sales team with more details, including your vehicle reg at BigAssist@bigmotoringworld.co.uk, and who are the appropriate department to review this further and advise?
Kindest regards,
Big Motoring World
The best customer experience we’ve had
Amazing staff friendly and informative as we were moving from petrol to fully electric and had very small knowledge about what changes we had to make and what had to be considered to suit our family needs. We now wouldn’t go anywhere else or to anyone else to buy a car. Pete who helped us was that helpful, and proved that car sales aren’t just about making money, he helped us find a car that suited us and was affordable,
we even went back for our second car the week after as we were so happy with the sale. Highly recommended
3 April 2026
Unprompted review
Reply from Big Motoring World - Sheffield
Hi Dominique,
Thank you for leaving us a 5-star review!
We're happy to hear that our staff was friendly and informative during your transition to electric vehicles. It's great to know that we could assist you in finding the right car for your family's needs. We appreciate your recommendation!
Kindest Regards,
Big Motoring World
Bought a car from the Sheffield Branch
Bought a car from the Sheffield Branch, I had it less than a week and it broke down. It's now been 1 week since refusing the car and I am still yet to have anyone contact me regarding this. I have called several times and emailed twice. Avoid!
EDIT I have been called by a rude man telling me it’s my job to get the car back to them. His exact words were ‘it’s your car so it’s your responsibility’ this is actually incorrect according to the consumer rights act. He said if it isn’t drivable then I need to arrange RAC to drop it off. He also tried to threaten me by saying I need to get it to them ASAP to avoid any extra mileage expenses or damage charges. It looks like this will end in the small claims court as I will not back down on this and I know my rights.
6 April 2026
Unprompted review
Reply from Big Motoring World - Sheffield
Hi Sophie,
We are deeply sorry to hear about your experience. This is certainly not the level of service we aim to provide at Big Motoring World, and we are sorry to hear that your car experienced issues immediately after purchase.
All of our vehicles are subjected to an inspection prior to their placement on the forecourt, however, they are all sold in a used condition and on occasion, faults can develop, often these are unforeseen and sudden.
However, I can see that our After-Sales team have received communication regarding this. They are the appropriate department to review this further and assist. They will be in contact with you to discuss this further as soon as they can.
Kindest regards,
Big Motoring World
Took too long
Took too long. 2.5 hrs buying the car and 1 hr when I picked it up.
Also, the worst valet on any car I've ever bought. Big black smudge on inside of b pillar that I cant remove which wasn't there on the test drive, a manky old sweet in back of drivers seat pocket and every door pocket had some sort of spilled drink residue inside. Only leaving me with 20 miles range on the battery is also outrageous. Luckily i live close so made it home but if I'd had to charge for journey the nearest public charger is 87p kw. All the staff were great though and made me feel really welcome.
3 April 2026
Reply from Big Motoring World - Sheffield
Hi Steve,
Thank you for your feedback.
We’re really pleased to hear that our team made you feel welcome, but we’re sorry that the overall experience didn’t meet expectations. The time taken during both purchase and collection is longer than it should be, and we appreciate how frustrating that must have been.
We’re particularly disappointed to hear about the condition of the vehicle on handover. This is not the standard we aim for, and your comments regarding the valet and battery charge will be shared with the team to ensure this is addressed.
Thank you again for your honest feedback, it helps us improve. If you’d like us to look into this further, please don’t hesitate to get in touch.
Kindest Regards,
Big Motoring World
Unbelievably slow service when just…
Unbelievably slow service when just wanting to buy a car in cash.
Car was dirty and not prepared in advance of me coming despite reserving it adding to our wait.
Staff were nice.
Policy of needing to test drive was bizarre.
5 April 2026
Reply from Big Motoring World - Sheffield
Hi Alex,
Thank you for your review. We appreciate you taking the time to share this. We're sorry the service was slow and the car wasn't ready. We'll review our processes to improve.
Kindest Regards,
Big Motoring World
Arrived at Sheffield on time for…
Arrived at Sheffield on time for appointment shown to a table and waited 25 minutes went back to reception told someone will be along shortly at 50 minutes went back to reception and said we are leaving the receptionist shrugged and said ok never saw any cars disguisting
11 April 2026
Reply from Big Motoring World - Sheffield
Hi Ann,
Thank you for bringing this matter to our attention and expressing your dissatisfaction with the service you've received from Big Motoring World. We apologise for any inconvenience or frustration caused by the issues you've encountered with our Sheffield branch.
I will be sure to pass on your comments to the relevant persons who will ensure that training is implemented where necessary.
Kindest regards,
Big Motoring World
Lovely friendly staff
Lovely friendly staff, we had a girl call Ella, she made our experience perfect. The whole process from the start to driving away with my new car went very smoothly
1 April 2026
Reply from Big Motoring World - Sheffield
Hi Donna,
Thank you for your 5-star review!
I will pass along your lovely feedback to Ella and the team!
Kindest Regards,
Big Motoring World
All staff were very helpful
All staff were very helpful talked me through what I needed to know .from start to finish all was fine .
3 April 2026
Reply from Big Motoring World - Sheffield
Hi Gt,
Thank you for your 5-star review!
I hope you enjoy your new purchase!
Kindest Regards,
Big Motoring World
Friendly staff and really helpful with…
Friendly staff and really helpful with choosing your car.
29 March 2026
Reply from Big Motoring World - Sheffield
Hi Milena Ancheva,
Thank you for your great 5-star review!
Kindest Regards,
Big Motoring World
Poor Experience
Poor overall experience. In branch valuation of part exchange vehicle significantly different to online estimate. Reasons given were unjustifiied and unsubstantiated. Complete waste of 2 hours.
I think all customers need to be aware of the above before visiting Big Motoring World. I was essentially offered 20% lower than the ‘minimum’ value of the online estimate provided by Big Motoring less than 24 hrs before my visit. Note I obtained two alternative quotes from other dealerships where they valued the car in person at a much higher value so I was informed as to a reasonable value for my vehicle. This kind of behaviour from Big Motoring World really underminds customer trust.
1 April 2026
Reply from Big Motoring World - Sheffield
Hi Customer,
Thank you for your review. I am so sorry to hear that you were disappointed with the Part-Exchange Valuation that you received for your vehicle at our Sheffield branch.
The valuation provided on our website is to be used as a guide only until viewed in person. Our valuation can depend on many factors and we do value our part exchanges slightly differently to some dealerships as the majority of cars do go to auction. I do apologise for the disappointment that this has caused.
However, I have passed this on to the relevant teams to be reviewed internally so that we can offer the best possible service moving forward.
Kindest Regards,
Big Motoring World
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.