Big Motoring World - Wimbledon Reviews 

Really good experience and woh give me my car key is Really nice person and good experience guy

We arrived at BMW in Wimbledon hoping to find the right used car for us. With the help of our excellent sales advisor we found " the one "
Thali was a gentleman, charming, patient,very helpful and knowledgeable. Nothing was too much trouble and we so appreciate that he never put us under pressure or hurried us. Thali is a superstar and a great asset to your company !
We paid a deposit on our chosen car and paid the remainder a few days later. Jasmine and Taylor were both super nice and competent with payment and final details.
Our experience with BMW in Wimbledon was 100% positive.
Thank you very much from 2 very happy + proud owners of a beautiful white VW T Cross !
Paul + Pia

Tayla was very helpful today during our handout , will come back.Imran was also amazing. Tayla is 1000% is a 5 star every step of the way. However Shasha 100% ruined our experience. Very disappointed and she tried to scam us out of a charger. Definitely would have been a great experience if shasha didn’t mess it up

Purchased: 30/06/26
We purchased a Kia Ceed from Big Motoring World in Wimbledon and it was hands down the worst car-buying experience we've ever had.
They rushed us for their bonus: That day, they pressured us to buy the car immediately because it was the end of the month — clearly chasing a sales target or bonus. We agreed to go ahead as a personal favor to the salesperson, rushing our own decision to help them out.
The lie during the sale: When we were purchasing the car, we kept saying that my partner needed to be the owner and the register keeper. They kept asking me to sign documents instead. When I questioned this, they told me not to worry — that it was only because they had engaged with me first, and that she would still be the owner. They lied to our faces to get me to sign. This was not an honest mistake. They deliberately misled us.
The mistake: During the sale, we clearly stated that my partner needed to be the owner and the registered keeper and that she was paying for the car herself. They still put my name on the invoice. A basic check would have prevented this.
The delay: We didn't even receive the invoice until three days after purchase — by which time we were already out of the country. So instead of enjoying our trip, we're stuck dealing with their error from abroad.
The consequences: This isn't just a paperwork annoyance. The mismatch between who paid and whose name is on the invoice creates a potential money laundering red flag, serious compliance issues, and problems with our self-assessment tax returns. I explained all of this to them in detail.
The customer service — absolutely disgraceful: I just called their customer service to resolve this. The representative kept repeating that they cannot amend the invoice because the car had already been sold, completely ignoring everything I said. I explained the tax complications, the financial compliance risks — she didn't care. She just repeated the same line over and over until she hung up on me.
Hanging up on a customer who is trying to fix your mistake? That is completely unacceptable.
A warning to future buyers: Their carelessness doesn't stop at the sale. Once they have your money, you are on your own. We are now considering escalation to Trading Standards and the DVLA to resolve this.
Bottom line: If you value correct paperwork, timely communication, and a dealership that treats its customers with even a shred of respect, go elsewhere. These people don't deserve your business.

My experience with Big Motoring World has been extremely disappointing.

I was pressured into purchasing additional products, including the GardX protection package. The sales process felt highly uncomfortable, and I was repeatedly encouraged to buy extras before I was allowed to complete the purchase.

After purchasing the GardX package, bird droppings damaged the paintwork. When I tried to make a claim or get support, I struggled to find anyone willing to take responsibility or provide assistance.

During the warranty period, I also needed to book the vehicle in for repairs, but instead of being offered a convenient location, I was directed to a service centre over an hour away.

To make matters worse, the vehicle was delivered with four tyres that were different brands and had different tread patterns, which is not what I expected from a dealer selling inspected vehicles.

Overall, the after-sales support has been poor, communication has been frustrating, and I would not recommend Big Motoring World based on my experience.

I had a fantastic experience thanks to Thali. He walked me through the entire process of part-exchanging my car and made everything straightforward and stress-free.

He was incredibly helpful throughout the purchase, took the time to answer all my questions, and provided excellent customer service from start to finish.

The test drive was well organised, and Thali was attentive to my needs, making sure I was comfortable and had all the information I needed before making my decision.

I would highly recommend Thali to anyone looking to buy a car. Thank you for the excellent service!

⭐ 1 star — I would give 0 stars if that was an option.

My experience with Big Motoring World Wimbledon has been extremely disappointing, especially when it comes to after-sales support.

I purchased a car from their Wimbledon branch during the winter, so I did not have a chance to properly test the air conditioning. When summer arrived and I tried to use the AC, I discovered that it was not working. I contacted Big Motoring World for assistance, but instead of helping resolve the issue, I was told to take the car to Automotive Compliance Experts because more than 6 months had passed since my purchase.

At the time of purchase, I was also sold a Warranties2000 cover, which was presented as protection for potential problems with the vehicle. However, when I actually needed support, I was told that sudden electrical or mechanical faults were not covered. This felt very misleading and has left me extremely disappointed with the service I received.

I also have serious concerns about their advertised 200-point vehicle inspection, as my experience does not give me confidence that the checks are as thorough as claimed.

My advice to anyone considering buying from Big Motoring World: do your own checks, carefully read the warranty terms, and don’t assume additional covers will provide the protection you expect.

A very disappointing experience after purchasing a vehicle.

Just got a pergot 2008, really happy with the service, we secured our sale with Mayla Majeed she was great, really helpful and she could read the room and treated us well, some places were really pushy that we hate and usually walk away, but maila was great, we felt supported and updated regularly, never sat waiting unknowing!
Fair price for the car which is why there isn’t any wiggle room on sticker price and tank was pretty much empty so had to fill up but more of the company standard!
Had plenty of free coffees while waiting for finance etc, comfortable and spacious, plenty of cars to view and test drive!
Also the sales manager was lovely, very present on the floor, very friendly and personal service! Likely set the example for the staff and we would use this store (Wimbledon) for our future purchases!

When I bought a car from them, they promised they would send me the actual, physical service history which was held at their head office (this promise was written on the invoice). They told me it had been sent on more than one occasion but I never received it. After several calls with the complaints department, I found out that they did not have the actual service history. I had been misled. The company denied any responsibility. I have now raised my complaint with the Motor Ombudsman who are investigating.

Do not buy your car from here. We have had so many issues with the sales and insurance team.
First we were told we would have 5 days insurance so not to worry about rushing to get insurance (we bought on the Sunday and told we had to collect the car the following Wednesday). We go to pick up the car and are told we have to pay extra for the 5 days insurance.
We were heavily persuaded to take out the tyre and alloy insurance for £800. Fast forward to a year later and two tyres need replacing, treads are worn but still in legal limit. They are refusing to replace the tyres. Refusing to refund the insurance. Policy says “the plan is intended to deal with expected effects of regular motoring”. What is this insurance for? I was clearly miss sold and they are refusing to refund me or change the tyres.

Overall experience 4/10. Great car but so many problems to get to that end goal. Hard selling, forcing policies, hard hard work to get a refund for a car transfer that arrived faulty!😅 and then finally they still owe me for the V62 cost although I handed in the receipt to them by hand. I will never buy a car again from here.

I don't even know where to begin, I reserved a car, booked my appointment and even had a pre call to explain the process. Got there for my appointment and it was like they had no idea what was going on, took them over 40 mins to even find the car I had resersed and needed to clean it (I assumed it would be out ready for my test drive) anyway on the test drive the number plate fell off and was told by the manager Helen it had been ordered and will be at my address in 3 days time, well it hadn't even been ordered because I'm still chasing them to order it over 2 weeks later! And no one at the branch or head office can actually give me a straight answer (I've been calling every other day) back to my appointment the whole thing was a ridiculous process. I arrived at 10am knowing what car I wanted, insurance ready to go and payment ready, yet still left at 3.30pm because the way that company is run makes no sense! So much waiting around for no apparent reason. I should have seen the red flags from the number plate falling off and just drive the hour and a half home without the car. They said I can get my own number plate and they will reimburse me but I do not trust a word that comes out of their mouth. I honestly would avoid it altogether it just isn't worth the stress, the day was not enjoyable hanging around for 5 hours being passed around when I have booked an appointment. It's embarrassing really and I'm embarrassed to even tell people that I've fallen for the lies.

False information by sales agent, Very hard sales pitch to buy add ons. Poor after service.

Bought my first Big purchase @ big motoring world, Wimbledon. Suzuki vitara 1.4 Boosterjet, journey was smooth from Reception to delivery. took about 2.5 hrs for the whole process, from meet and greet to viewing/ test drive/ to driving it home. Mariyam and Abs from the customer service team were very professional and polite.

I had a positive experience overall, 😎

Great salespeople and employees working there. All really knowledgable about what they are doing and extremely friendly. A little bit of a wait before I was served but overall very happy with the service I received!

I recently had an issue with my Citroen DS3 Crossback and wanted to share my experience with Big Motoring World, as it was genuinely a positive one.
As soon as I raised the issue, the team responded quickly and quickly looked into the matter. What impressed me most was their commitment to putting things right. They covered the full cost of the repairs, which came to nearly £800, and also paid for the diagnostic work carried out by the main dealership, which certainly wasn't cheap. Knowing that I wasn't being left to deal with these costs on my own took a huge weight off my shoulders and showed that they stand behind the vehicles they sell.
I would especially like to thank Olivia Sage, who was fantastic throughout the entire process. Olivia took ownership of the issue from the outset, and kept me updated regularly
I know some of the reviews here are mixed, but I can only speak from my own experience, and honestly, I can't fault the way my case was handled. If there's one piece of advice I'd give anyone buying a used car from any dealership, it's to seriously consider taking out the extended warranty. Issues can arise with any used vehicle and having that cover in place could save you from significant unexpected costs down the line.
It's becoming increasingly rare to find businesses that respond quickly when problems occur and then follow through on their commitments, but that's exactly what Big Motoring World did. Thanks again to Olivia and the wider team for their support and for delivering excellent customer service when it mattered most.

Dear Big Motoring World Team,

Thank you for your message.

I’m happy to share feedback on my visit to the Wimbledon branch. I was served by Raphael during the sales process and Tayla during the handover, and I found both of them to be genuinely helpful and professional throughout.

Raphael was attentive, informative, and patient while guiding me through the purchase. He created a comfortable environment, answered my questions clearly, and ensured I felt confident in my decision.

Tayla handled the handover smoothly and with great care. She was organised, friendly, and made sure I understood all the key details before leaving with the vehicle. Her approach was reassuring and efficient.

Overall, the service I received from both team members was positive, and I appreciated their professionalism and customer-focused approach.

Thank you once again, and please let me know if you need any further information.

Kind regards,

Miss Jennifer Kenny Okosun

Went to buy a car at Big Motoring World - Wimbledon, and the salesman was not taking no for an answer when trying to to sell all the add ons.

After the salesman turned turned directly to me and blanked my partner to try sell the add ons, we decided to walk out.