BIGO LIVE Reviews 

1,014
TrustScore 2 out of 5

2.2

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, most reviewers were unhappy with their experience overall. Many people were dissatisfied with the app's functionality and management, citing issues like glitches and freezing. There were widespread complaints regarding staff conduct, with some experiencing inappropriate behavior, unfair account actions, or a lack of moderation. A significant number of users reported issues with virtual currency or money, especially when playing games, with claims of unfair outcomes and missing diamonds. However, some customers also found the app a good tool for connecting with others globally and building a sense of community. Reviewers appreciated the opportunity to interact with a diverse range of individuals and enjoy genuine, unpolished content. Conversely, a small portion of people felt that the platform allowed inappropriate content, raising concerns about content suitability.

What people talk about most

Application

Reviewers mention significant dissatisfaction with the app, with many describing it as unhelpful and useless,... See more

Social media

Consumers find social media to be ambiguous, with some reviewers praising platforms like Bigo Live for... See more

Product

Clients share ambiguous opinions on the product, with some reviewers expressing significant dissatisfaction,... See more

User experience

Customers consistently note ambiguous experiences with user experience, with some finding the app... See more

Staff

Reviewers highlight negative aspects of staff, with many reporting that hosts are often abusive, kick users... See more

Reviews shaping this summary

Rated 3 out of 5 stars

An international communication tool for live streaming that allows users around the world to interact in real time and enjoy a wide variety of genres.

Company replied

Rated 3 out of 5 stars

We as this website generation now we need to do better we need to get rid of the AI off the app we need to change our platform and make it more better for people and for our fans and make it more bett... See more

Company replied

Rated 1 out of 5 stars

They have stolen from my bank account not once but 3 times over £300 taken . This app had made me dislike other foreigners Asians. They still won’t allow me to win on yummy they steal all my diamonds... See more

Company replied

Rated 1 out of 5 stars

Just been on BIGO app playing their game and spent over £30 I did not win 1 diamond back and I recorded it all. Just shows you its owners are cheating paedophiles and this app should be boycotted

Company replied


Company details

Information provided by various external sources

Bigo Live allows you to live-stream your favorite moments, and make friends from all around the world. We enable people to showcase their talent, discover, and stay connected in a positive, healthy, and creative way.


Contact info

2.2

Poor

TrustScore 2 out of 5

1k reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 1 week

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2.2

All reviews

(1,014)

176 reviews in the last 12 months

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Rated 5 out of 5 stars

Am new to Bigo live,seems okay so…

Am new to Bigo live,seems okay so far,had no problems,seems like you can live chat to people but I prefer sending them messages through the chat option instead through their profile as your personal message won't show up for everyone to see,I donated a few diamonds for some ladies to win games but not sure what them games are about,I think Bigo live works better as a dating website as you can also chat for free without paying for a subscription.

31 August 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Welcome to the BIGO LIVE community! We're so glad you're having a positive experience and exploring features like private chat. The games you've seen are a fun way for the community to support their favorite hosts during live events and competitions. We're happy many people form meaningful connections on our platform. Enjoy exploring and thank you for being with us!

Rated 4 out of 5 stars

Great Platform for Creators, But Discoverability is Tough

As a small creator who streams my guitar playing, Bigo has been an amazing tool. The platform is stable, the video quality is great, and the interactive features like PKs and multi-guest rooms are perfect for engaging with an audience. I've built a small, wonderful community here. The reason I'm giving it 4 stars instead of 5 is the discoverability algorithm. It feels like the "Popular" page often features the same big hosts, making it really challenging for new or smaller streamers to get noticed without constantly grinding in PKs or relying on their existing followers. It would be awesome if there was a better system to spotlight up-and-coming talent. Still, for the tools it provides, it's a solid choice.

15 July 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Thank you for sharing such valuable feedback as a creator! We're thrilled you're using features like PKs and multi-guest rooms to build your wonderful community. We genuinely appreciate your thoughts on discoverability for new streamers. Your suggestion to better spotlight up-and-coming talent is excellent and has been passed along to our development team for consideration as we work to improve the platform. Keep sharing your great music with us!

Rated 1 out of 5 stars

Bigo Live where scammers and beggars…

Bigo Live where scammers and beggars are born. Thats their slogan.

26 August 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We sincerely apologize for the experience that led you to this view. We are committed to fostering a safe community and have a zero-tolerance policy for scammers and beggars. This behavior violates our guidelines. We strongly encourage you to report any such profiles or activities within the app. Our team will review them and take immediate action. Your feedback is vital for us to improve.

Rated 1 out of 5 stars

My account was recently frozen

My account was recently frozen, and I was fraudulently charged $200 in diamonds which I did not purchase my dads credit card was charged $440 dollars when I've only spent 240 of it my host ACCOUNT WAs frozen and customer service told me Bigo doesn't make unauthorized charges which is a lie this is the second time this happened the first time I was fraudulently charged $80 my bank called me and I had deleted the app in 2003 and came back recently I will never do business with Bigo again hopefully my hosting account wont get permanently banned since I was a victim of fraud not to mention this app is full of underaged girls scammers and child molestors and criminals they need to improve on there customer service and banning people who need to be banned .

20 August 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We are extremely alarmed by this report and sincerely apologize for this distressing situation. The fraudulent charges and your frozen account are being treated with the utmost urgency. Please contact us immediately through the in-app "Feedback" channel with all details. Our dedicated security and payment teams will launch a full investigation. We have a zero-tolerance policy for the criminal behavior you've described and are committed to improving platform safety.

Rated 1 out of 5 stars

They don’t pay for streamers even they…

They don’t pay for streamers even they work hard whole month and make excuse. Stay away from this scam.

29 July 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Dear Libor Krejčí,
We are very concerned about the issue you've raised and sincerely apologize for the negative experience you've had regarding payment.
We take our streamers' payments very seriously. In order to investigate this specific situation and resolve it for you, could you please contact us through the in-app feedback channel? Please go to "Me" -> "Feedback" in the BIGO LIVE app and provide us with your Bigo ID and the details of the payment issue.
This will allow our dedicated team to look into your case immediately and work towards a resolution. We are committed to ensuring our streamers are compensated for their hard work.
Thank you,
The BIGO LIVE Team

Rated 1 out of 5 stars

Bigo live is very very biased against…

Bigo live is very very biased against their broadcasters. They will clip and ban some and the very same reason for another they will not. They are not fair at all. Moet Goddess is a broadcaster that gets away with murder on that app. While they're clipping the KING OF BIGO SUPA for just speaking loud. They need to give fair opportunity. I am uninstalling the app. I am creating a petition to get MOET GODDESS of the app bc bigo will do nothing about it.

9 August 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Dear Marquita,
We are very concerned to read about your experience and sincerely apologize for your frustration regarding our platform's moderation.
We want to assure you that we are committed to providing a fair and equitable platform for all our users. Our Community Guidelines are applied consistently to everyone to ensure a safe and positive environment.
We take claims of bias very seriously. To help us investigate your specific concerns, we would greatly appreciate it if you could report the details through our in-app feedback system. Please go to "Me" -> "Feedback" in the app and provide any relevant information, such as the Bigo IDs involved and descriptions of the incidents you witnessed. This will enable our moderation team to conduct a thorough review of the actions taken.
We value your feedback as it is crucial for us to improve our community management.
Thank you,
The BIGO LIVE Team

Rated 1 out of 5 stars

Scam

Scam. Total ripoff. Like all dating sites this one is a waste of money and time. Plenty of bots, fakes scammers. Don't waste your money and time. Their not real.

7 August 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Dear Jerry Bianchi,
Thank you for sharing your feedback. We are very sorry to hear about your negative experience and your concerns about the authenticity of profiles on our platform.
We want to clarify that BIGO LIVE is a global live-streaming platform for sharing talents and moments, not a dating service. We are committed to fostering a genuine and safe community.
The presence of bots, fake profiles, and scammers is a challenge we take extremely seriously. We have strict community guidelines in place and utilize both automated systems and a 24/7 human moderation team to identify and remove such accounts.
We strongly encourage our users to help us in this effort. If you encounter any suspicious profiles or activities, please use the "report" function within the app immediately. For further assistance or to report specific concerns, you can also contact us via the in-app feedback channel by going to "Me" -> "Feedback."
Your reports are invaluable in helping us maintain the integrity of the BIGO LIVE community. We are continuously working to improve our systems to prevent and eliminate these issues.
Thank you,
The BIGO LIVE Team

Rated 1 out of 5 stars

That's app very poor.Only dirty people…

That's app very poor.Only dirty people and sex workers use this app.

26 July 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We're very sorry that your experience didn't meet expectations. We have strict Community Guidelines against inappropriate content and a 24/7 moderation team to enforce them. To help us maintain a positive environment, please use the in-app "Report" button on any content or user that violates our rules. We appreciate your feedback.

Rated 1 out of 5 stars

someone is logging to my account and…

Someone logged into my account and took my 11,000 diamonds. I'm an SVIP and still haven't received any help from support.
And i changed my password so many time and he can still access to my account

19 July 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We are incredibly sorry to hear about this serious security issue with your account. We understand your frustration, especially as a valued SVIP member. Please contact our support team immediately through the "Feedback" option in the app. Provide your Bigo ID and a detailed description of the situation. This will be treated with the highest priority to investigate the unauthorized access and help you secure your account. We appreciate your patience.

Rated 1 out of 5 stars

I am a hater of bigo live because all…

I am a hater of bigo live because all girls on there will tell you to download signal or WhatsApp or zangi just to chat instead of using regular phone and I am one of those guys who were blackmailed over money and scammed by many girls and I just the site last year and all these girls want is our money and whenever you send a message to someone bigo will tell you that there's a violation word in your message and wants you to recall the message and rewrite it

BUNCH OF BLACKMAILING PEOPLE AND SCAMMERS

DO NOT EVER EVER GET BIGO LIVE.

BIGO YOU ARE THE WORLDS WORST SITE EVER

17 December 2024
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We're very sorry to hear about your negative experience and take these matters very seriously. To protect our users, we strongly advise against communicating or transacting outside the app. Please report any suspicious activity or users directly within Bigo LIVE. Our moderation team investigates all reports thoroughly to ensure our community's safety and remove violators.

Rated 5 out of 5 stars

Still My Fave!

Bigo is still my go-to for good vibes! Ang galing ng mga Pinoy streamers, swear! From singers to just kwentuhan (chatting), I always find something entertaining. My only tiny wish is sometimes the app can be a bit laggy, especially during big PK battles or when my internet is not super stable, medyo nakakainis (it's a bit annoying). Also, sana (I hope) there's an easier way to filter out streams I'm not interested in. But the community aspect is top-notch, and it's super easy to connect and make new friends. For me, it's still a 5-star app for fun and meeting new people, despite the small hiccups. Salamat, Bigo!

10 June 2025
Unprompted review
Rated 1 out of 5 stars

I don't know.

I don't know who is really hearing me. While doing my Podcast. I am a Tarot card reader and Buddhist. Fake or real people hearing me. I see 68 listening to me. Never made friends on Bigo. I finally deleted myself off there. 1 to 5 stars. I give the App 1. Don't ever buy diamonds on the app. Scams.

25 May 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Thank you for sharing your experience. We’re sorry to hear you felt unheard and disappointed. At BIGO Live, we strive to create a genuine community and ensure a safe environment. We take concerns about scams seriously—please report any suspicious activity to us. Your feedback helps us improve.

Rated 1 out of 5 stars

Bigo has been worse since it’s been…

Bigo has been worse since it’s been back on the app store. there are sex offenders that’s on the sex offenders websites they refuse to ban , people using drugs freely now on their lives , banned users remaking profiles. BIGO will tell you to report users and show them where in their rules and regulations that it says that users can’t do certain things just to not adhere to their own rules and regulations. I’m convince bigo is ran by incompetent people who fall under the category of substance abusers and predators. THIS APP NEEDS TO BE REMOVED FROM THE APP STORE. ITS GHETTO AND IS RAN BY GHETTO USERS. ITS A HANG OUT SPOT FOR WEED SMOKERS AND PEDOPHILES. STAY CLEAR FROM THIS APP. USE KICK OR TIK TOK. THOSE ARE FRIENDLIER ENVIRONMENTS. BIGO NEEDS TO REPORTED TO ALL PLATFORMS AND LEGAL CHANNELS

2 June 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We appreciate you sharing your concerns. BIGO Live is committed to maintaining a safe community and actively removes users who violate our policies. Please report any suspicious or harmful behavior directly to us so we can investigate. Your safety is our top priority, and we’re constantly enhancing our moderation efforts.

Rated 4 out of 5 stars

Useful for fitness motivation, but finding streams is tricky

I started using Bigo Live a few months back, looking for live fitness classes I could follow along with at home – yoga, HIIT, that sort of thing. And it does deliver, to an extent! There are some genuinely motivational instructors broadcasting regular sessions, and the live format definitely helps keep you accountable compared to just watching a pre-recorded video. Being able to ask questions about form in real-time is rather helpful too. I've even hosted a couple of gentle stretching sessions myself, which was quite good fun.The main drawback is actually finding these fitness streams amongst the sheer volume of other content. The search function isn't brilliant, and the categories can be a bit vague. I spend more time scrolling through irrelevant broadcasts than I'd like.

15 May 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

We appreciate you sharing your experience! It’s great to hear that BIGO Live helps keep you motivated with live fitness classes and that you’ve even hosted sessions yourself. We’re aware the search and categorization could be better and are actively working on improvements. Thanks for your patience and valuable suggestions!

Rated 4 out of 5 stars

Good but needs better moderation

I like Bigo Live for the most part. There are a ton of cool people on here and great content to enjoy. The only downside is the moderation. Sometimes there’s a lot of inappropriate content that goes unchecked. The app could do a better job in filtering this out. Other than that, I love the live chats and how you can interact with the streamers. I’ve had a lot of fun, but they need to improve the moderation!

18 April 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Thank you for sharing your feedback! We're happy to hear you enjoy the community, content, and interactions on Bigo Live.
We understand your concerns about moderation and inappropriate content. Maintaining a safe and positive environment is a top priority. Bigo Live has a zero-tolerance policy towards sensitive or offensive content and strictly enforces our Community Guidelines.
We utilize a combination of advanced AI systems and dedicated human moderation teams working 24/7 to detect and promptly remove inappropriate content, often before users even see it. We are continuously enhancing these measures.
We encourage you to report any content or behavior that violates our guidelines using the in-app reporting tools. Your reports are valuable in helping us improve.

Rated 5 out of 5 stars

Best app for discovering new talent!

Bigo Live is my go-to app for discovering fresh talent. I love how you can easily find new streamers based on your interests, whether it’s singing, dancing, or gaming. The "Discover" feature makes it simple to explore different kinds of content, and I’ve found some incredible performers that I wouldn't have found elsewhere. I also appreciate the app’s interface – it’s clean, easy to navigate, and always responsive. Definitely my favorite place to find new talent and be entertained!

18 April 2025
Rated 5 out of 5 stars

Loving the variety of content!

Bigo Live has such a wide range of content – from games to music and cooking shows! I love how interactive the app is. The live chats make it easy to connect with streamers, and I’ve had so many fun conversations. There are a few improvements that could be made, like faster load times, but overall, I’ve been having a blast. Definitely recommend it to anyone looking for fun, live content!

16 April 2025
Unprompted review
Rated 4 out of 5 stars

Great streaming platform, but minor bugs

I’ve been using Bigo Live for a while now, and it’s mostly awesome! The streams are smooth, and the chat feature is easy to use. One thing I don’t like is that sometimes the app crashes unexpectedly, especially when I’m watching multiple streams at once. Also, there could be more filters for streamers. But overall, I’ve made a lot of cool friends and it’s definitely a fun experience!

16 April 2025
Unprompted review
Rated 1 out of 5 stars

Bigo Lotteries Full Of Spambots

Unless you want to chat lots of women up Bigo has got an arcade of games but they use diamonds which cost real money to obtain. I must have wasted hundreds on this site with diamonds that can go within 2 minutes. Fisher is the best of a bad bunch and even this is a bad game as where on some occasions you start off good, after playing for a while the fish will suddenly become smart and dodge all the bullets you fire at them. You’ll waste all the diamonds in seconds but this is nothing when you compare it to how bad the other games are for taking all your diamonds away and hardly winning anything. Worst of all is the lotteries they do in livestreams. At one time they were alright and I would usually win on some of them but now there are thousands of spambots come in a loot the lotteries giving real people no chance of winning. Surprisingly nobody seems to notice this in chatrooms as if all these problems do not exist. The problem is getting worse due to fact that the spambots are the ones winning the diamonds allowing them to loot more expensive lotteries as time goes on. Bigo staff don’t do anything about this problem as well which is really getting out of hand. The only positive to this is the credits that I get on Google Play points for the money I’ve wasted on Bigo which has got me to the gold rank which gave me 3 months free premium subscription on Disney Plus and 2 months free premium on YouTube too. The women are also spoilt on this website by desperate men that keep giving them gifts that earns them diamonds or beans which they can even convert into real money in which they get thousands every month.

9 April 2025
Unprompted review
BIGO LIVE logo

Reply from BIGO LIVE

Thank you for sharing your detailed feedback . We understand your concerns regarding the use of diamonds and the fairness of the platform's features.

Diamonds are the virtual currency used for sending gifts and participating in various activities on Bigo Live. We strive to maintain a fair environment and take violations of our Community Guidelines, including fraudulent activities, seriously.

We encourage you to report any suspicious activity directly through the app's "Feedback" section or by reporting specific users. Your input is valuable in helping us investigate and improve the Bigo Live experience.

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