Big Van World Reviews 

Cricklade Depot.

Bought a small but tidy van a couple of days ago. Well presented. Good efficient and knowledgeable sales staff. Very helpful sorting out road tax etc.
Recommended.

Had a small isuue wjth my ford Ranger after I bought it. Great after sales service from Gary Hill to sort out an unforeseeable issue. Quick to respond wjth professional customer friendly and got my ranger sorted . Thank you

Excellent service,very friendly and welcoming from Simon the salesman.
Highly recommended

Amazing service from Simon , top quality vehicle and 100% recommended

Very efficient and easy to get along with.
Van is very tidy let's just if it stands the test of time.

I made e purchase on 12th of August 2025 for an Iveco pickup truck for £26.000 . I paid the deposit and signed the finance agreement and a warranty was agreed. On the way home after 20 minutes that I left the company the truck lost power. I returned to them straight away and was promised that was nothing serious and they were gona check the issue and solve it. They gave me a small courtesy van so I could return home. The day after they advised it was a sensor that they were gona replace it. The day after they told me that it was electronic control unit ECU and it need to go back to Iveco (Main dealers). I than advised them to replace the truck with an identical one or I would cancel the agreement. They advised me that they didn't have a like for like replacement so than I requested via email a few time the cancellation of the agreement and a full refund which they kept ignoring.

Brilliant van, extremely accommodating and easy to deal with.

Great service with Big Van World. Very efficient service and professional sales team. Would recommend

I bought a car on December 11th 2024.
I have finds issues with car taken my car into garage and they finds issues in my car which is clearly engine which is car piston was damaged and head need to be replaced and total bills about repair is 4200£.
I wasn’t bothered Inform them in first place because they offered with 6months warranty which cover my repair but unfortunately it’s declined.
Due to different reasons then I have chase with my car dealership and informed situation which is this .
They started saying that car sold 7months before and informed lately only which is nothing to with them and it’s my problem now deal with warranty.
I ask them car just below 7k miles only which I have driven total miles drive 55k .which is liability from your side give a support.
I mentioned that clearly you are cheating right.
Then they told me off by if you feel like cheating talk with solicitors against the car dealership.
Which they are saying its 6years olds car which is can’t be helped from now.
From my side I asked them I bought the car 15500£ put extra 500£ extended warranty also.
Now I am paying EMI and insurance and tax which I can’t if use the service at all.
I completely unhappy about situation.
What I was expecting least support from them as person who bought car from them which before 6months which is their responsibility.
I suggest nobody should experience this situations.

I really appreciate the service we got from big van world nice vehicle and warranty which is really appreciated and nice staff very coordinative

Very helpfull and good quality vans.

Great service made to feel very welcome

Great service, highly recommended
Thanks

Yes, Michael was clear and connected throughout. Love the van. Really pleased with the whole experience. Thanks so much!

Dealt with Tasmin. Straight talking. Done everything she said she would do to make it an easy transaction. The price advertised at is not the actual price u pay as there is admin and extra warranty. But vehicle itself was good. Would buy another vehicle of them and recommend they are a good company to trade with.

I was going to buy a van from a man called simon. The van i viewed was not the van i wanted to purchase was not completely comfortable with that. Decided to back out out because it wasnt the same van i paid a deposit for tha van. It needed to be utility spec the van i viewed but in any case i was refunded my deposit within 24hrs. So that was absolutely perfect so it started wrong but was sorted by the end not too bad

Great service

Great experience dealing with michael in Swindon branch, top bloke and helped sort out purchase of a van here. I recommend!

Big van world were very helpful in helping me in purchasing a new van staff very friendly and welcoming especially Mike who sorted everything for me 👍