bike-components Reviews 

Bike components continue to have a large range, at good prices, but their delivery is a bit slow. I ordered Sunday, got the parts Friday.

I recently bought a saddlebag that broke at two fasteners during the very first installation. I contacted BC’s customer service, and within just one day they had resolved my issue and sent me a replacement. Super fast service – I’m delighted!

Fraud - Will not respond to emails and take your money....
Don't buy anything from this company. Got shipped a faulty product and have now for months tried to get in contact with them to either get a new product or my money back.

I purchased two items. I decided to return them both. I received the refund for one item, but not for the other item.
In 3 months time, I sent several emails, used the contact form and even scheduled a callback. Nothing.

No response, no call. No money.

You leave me no other option than to start a legal procedure.

Update: a few hours after posting this review the issue was solved. 4 stars for solving the issue, -1 star for taking 3 months.

The seller fails to provide basic customer service.

I purchased the item at 16 July 2025 at 00:01
I cancelled the item at 16 July 2025 at 01:09

1. The seller could not cancel the order straight away.
2. Nonetheless, my request is covered by the right of cancellation
3. The seller initially responded ensuring the refund is just a matter of time - but when queried again about why I did not receive a refund, they failed to respond.
4. I notified the seller of my intent to escalate the case to PayPal - the seller again failed to respond.

Case is now with PayPal

I ordered a child seat for my bike which damaged the bike itself. It took quite a long time and quite a few emails and chasers but bike-components eventually replaced the child seat for a rack mounted model for which I am grateful.

I love browsing this shop. Website is intuitive and have a nice clean style. Fair prices. Good selection. Good customer service. Fast dispatch. Shame they don't have more parts for older bikes but can't have everything. My top 3 of shops with bicycle components. (It's been few years now I order parts from them and no issues)

After I finally managed to get an answer from support (see my previous reviews for context), I was able to send back 3 items : 2 SRAM flat mount adapters and a Ritchey seat post, for a total value of 65.52€
Today I received and email stating that I will receive a refund of 15.95€ for the two flat mount adapters and a 6.04€ seat post collar which I didn’t return.
Please do your job correctly and stop wasting my time and money.

Bought a saddle from the website. The incorrect size was sent to me. I raised a return request but was told I had to pay for the postage. I've tried to contact them at least 7 times and have had no response - my requests have been ignored. Don't buy from these people - the prices look cheap but there is zero customer service if it goes wrong.

Perfect experience, received the product on time and the price was the cheapest anywhere i found

Great service. Fast delivery.

During inspection of the ‘E bearing cap’, a visible and palpable dent and scratch were detected, requiring the component to be returned

UK buyer would urge others to avoid at all costs.

I ordered some brakes that are hard to find in the UK but then quickly realised that they weren’t compatible with the Absolute Black pads I wanted to use so I emailed to cancel (within minutes of the order). I also phoned straight away as well but - please be aware of this is you are buying - all you get is an automated message to book an appointment for a callback and there are no callback appointments available on the website. I suspect there is nobody you can actually speak to but they know that without listing a number people will be wary.

I’ve had to pursue them through PayPal for a refund and they’ve now decided to just ship the item anyway and ignore PayPal resolution messages and subsequent emails. Absolutely awful service. This is the first time I’ve left a review of any company but feel like others need to be warned. If you have any issues you will be completely ignored.

All good and fast without any problem

Good price, quick delivery.

long (not free) delivery within Germany, it took 3 full days for bike-components just to send the package (well okay they didn't promise faster), another 7 days passed until the delivery was made by inefficient DHL

The products are good, delivery took some time, but that is how it is.

Delivery way to late…

I ordered an item on Monday and it arrived on Saturday, so not terribly fast as usual with german webshops other than amazon, however it was not super urgent so I didn't mind. They had the best price for the road bike brake cable and housing kit I chose, so I will surely check them again when I need components. Just found them via idealo.
I received updates in english which was great for me, no need to translate it with some tool. I assume it was perhaps because I signed up using english version site, in any case it's a great addition as german companies often lag behind serving customers that don't speak german.