Ordered fox 38 grip x2 factory forks loads cheaper than UK, looked into customs charges on UK Gov website and calculated what I thought it should be. Order came through DHL, then Parcel Force with no... See more
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See what reviewers are saying
Your company is truly one of the best! The price-to-quality ratio of your products is excellent, and the delivery is always very fast and completely hassle-free. I also really appreciate the regular d... See more
Some other reviews I've read don't match at all my expirience. Surely they could answer sooner, but 6 days was not that bad; furthrmore they have been really helpful. They've exceeded my expectations... See more
I had an issue with a delivery, the product didn’t work for my application. Without any hesitation they solved it in a very positive manner. Absolute perfect, will come back. Thank you Phill.
Company details
About bike-components
Written by the company
About bike-components
bike-components is one of Europe’s best online retailers for bicycles and bike parts. Founded in 1997 and based in the Aachen area close to the German/Dutch border, bc ships worldwide. Around 300 employees are mostly riders themselves and know their supply by heart. Today bc represents 350 brands and has more than 50'000 items in stock. Visit our shop today!
On a mission to ride
Cycling means as much to us as it means to you. That’s why we’re devoted to let you make the most of your rides. You’ll easily find the right parts you need, and get quick help if you don’t. We have all been there, so you’ll get the best advice. Also we’ll give you fair prices and deliver your package right away. Everything to make sure your bike gets what it needs.
We’re closely involved with the local bike scene – and invite everyone to join our Strava Club and our rides to the Eifel, Belgium and the Netherlands.
Ever better
Each review matters. We’ll deal with any feedback you provide in order to find out where we still have room to improve. A big 'thank you' to all who post their reviews – you help us and all your fellow riders.
Contact info
Carlo-Schmid-Straße 12, 52146, Würselen, Germany
- info@bike-components.de
- www.bike-components.de
4.7
Excellent
23k reviews
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I've ordered from bike components so many times.
I'll keep doing it because I've never been disappointed.
7 May 2025
Awful customerservice
Awful customerservice. I've ordered a set of brakelevers, only received the left lever. Made a ticket, which took them 2 weeks to reply to, after the wait this is the reply I've gotten: "Thank you for your inquiry.
Unfortunately, we were unable to provide you with a professional response within our usual response time. Your inquiry is now over 7 days old, and we assume that your issue has since been resolved elsewhere.
If this is not the case, please reply briefly to this email, and we will promptly provide you with the necessary answer." On top of that I've scheduled a call with them for 9:45 this morning, 0 calls have been received on my end. Drop dead awful.
7 October 2025
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The prices offered by bike-components…
The prices offered by bike-components are excellent, but I think that they need to be more helpful in showing the likely additional costs that the buyer will face upon delivery. UK is a big market for them and an assessment of total costs including duty, VAT and handling fee would be helpful. As an illustration, I paid bike-components £187 for the goods plus an additional £68 to Parcelforce (over 36% uplift). This meant that, whilst still being reasonable value, the buyer has no idea of the final cost when ordering and has a long delivery time - in my case it took 11 days from order to delivery.
3 October 2025
Unprompted review
Reply from bike-components
Thank you for your feedback. Since the UK is no longer part of the EU, customs duties can apply when importing goods. This is completely not in our hands and depends on items and value.
In addition to the publicly available information from your local authorities, we also mention this fact in our FAQ, as well as during the checkout right next to the "Buy now" button.
Frameset was missing forks and…
Frameset was missing forks and components. Only option given by bike-components was to return and they promised a refund on my postage costs of £127. I had to raise a dispute through PayPal to get the refund for the frameset as they weren’t communicating . Had to then chase HMRC for refund on duty and VAT paid after bike-components said that would be automatically refunded. I have been chasing them for 7 months now trying to just get back what is rightfully owed to me. Lost count of the emails back and forth now. Lost count of how many times they’ve been adamant it has been refunded only for them to have to admit it hasn’t yet again. I wouldn’t recommend this company.
7 February 2025
Unprompted review
Perfect timing from order to receiving…
Perfect timing from order to receiving the parcel. Easy to navigate the site and to find information. Fitting sizes might have been easier to find.
I’ll buy again
26 September 2025
My order was processed fast and…
My order was processed fast and delivered within a few days. Everything was exactly as I expected. Bike components have a great selection of parts. Highly recommended.
22 September 2025
Super professional advices
Great service, helped me to identify the right component spec. The price was super competitive and the delivery timely.
22 September 2025
Long story short👉 absolutely no RESPECT…
Long story short👉 absolutely no RESPECT for the customers!!
Simply avoid this company
4 September 2025
Reply from bike-components
Thank you for your feedback. We would like to assure you that we absolutely respect our customers, besides sharing a common love for bikes.
Please accept our apologies for the trouble with the frame you ordered. We acknowledge that we should have done a better job there, we'll contact you again by email to sort it out.
Delivery is fast and the products…
Delivery is fast and the products arrive in perfect conditions.
I found the store while googling for some pants and now I'm very happy to see the vast offer and promotions they release sometimes.
16 September 2025
Best sales )
16 September 2025
Show transparency with delivery company
I am their long term customer but the latest order was sent by GLS currier. there is no transparency while ordering to have an insight which company will deliver the package. GLS ,of course, could not deliver the package that was on the way for delivery. Last moment changes. There is no notification about where the package is. Sad to see bike components destroying their reputation with unreliable curriers. These kind of mistakes never happened with DHL .
12 September 2025
Unprompted review
Terrible warranty service
After just one year of use, the Specialized Chisel frame I purchased from Bike-Components cracked. I initially wasn’t too worried, since Specialized offers a lifetime frame warranty. Unfortunately, the warranty process through Bike-Components has been a nightmare.
I reported the issue at the end of July and promptly provided the extra photos they requested. They said they would contact Specialized for a replacement, but nearly two months later I still have no update, no bike to ride, and no meaningful response from their support team.
This is a very disappointing experience and shows a clear lack of respect for customers.
28 July 2025
Unprompted review
Vast selection and fast delivery time
The best bike shop!
I have been shopping from Bike-Components for the last 10 years or so. The quality standard has been consistently high, I always keep coming back.
Amazing selection, you can find everything you need related to bicycles, from parts (even ones based on older technology) to equipment and accessories.
Always extremely fast delivery, and it's not even expensive. Delivery to Croatia/Slovenia in 2-3 days for 15-20 EUR, depending on the order size.
26 May 2025
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