Bike Parts-honda Reviews 

I never received my sticker order, but my money is gone. It has been almost two months now — no stickers, no refund, and no response from the company.

Do not order from this company! Very disappointing service and a complete lack of communication.

***PLEASE DO NOT FIND THE GOOD IN THESE REVIEW COMMENTS***

Where do i even begin. Horrifically slow dispatch and shipping times for “in stock” items, they take full payment for back-ordered items that will take months to re-stock which they don’t even make you aware of in the first place.

This group of scammers are based in quebec and do not speak a lick of english, their support will reply back to you maybe once a week with a vague 3-4 worded response with typos and maybe once every 2 weeks you will get somebody that has any idea of the situation and give you some insight then vanish into thin air.

Did eventually receive half my order with the slowest most economical shipping method known to mankind, so thats an upside i guess.

In the process of a charge back with my bank for the rest of order as it has been nearly 2 months of waiting for an update on the bare minimum information of a back order date that they somehow keep magically pushing back.

AVOID LIKE THE PLAGUE.

I have ordered from this website twice. Once in May and the 5th of this month. The first order did take a while to come over the 10 day mark. I gave grace and tried again. However the second order, it may not come until July 14th. It did say it was available ‘in stock’, this gives the impression it is ready, it just needs to be processed , shipped and delivered. I had to contact them about my order because it has passed the 10 day mark just to be told my parts are not available. If I didn’t reach out, I wouldn’t not have been informed. I am reading the reviews, they are / were having very similar issues as myself. Apparently, there has been a HUGE shipment delay hence creating a backlog on orders. My issue is that they could at least communicated to the customer rather than be silent. I can understand, things may not go as planned but at least reassure the customer and communicate!! When ordering , you get no confirmation of delivery, no tracking number which is worrisome if you want to check where your order yourself rather than chase people for answers to lead to no where.

Just be aware and understand it may take more than 10 days just to receive your parts.

Terrible customer service communication, took over a week nothing shipped, no word from them until I submitted a cancellation request.

I bought couple of engine parts for my scooter.They're located in UK and I'm in EU, i have to pay for customs tax for it since parts I've ordered not in stock in our country. Problem is since they don't give you the invoice right away and it's a problem with customs. I've emailed/filled out the contact form for the invoice for 4-5 times in the last week but still no response.

If they finally give me my invoice i might change it from 1 star to 5.

Ridiculously slow delivery. Over 2 weeks of processing, no communication unless suggesting cancelling the order. and then not even 24hr deliver when they finally do have the parts. They are just dropshippers it seems. you are better off getting parts from Asia.

In the time it took to get 2 parts, my friend, who crashed the bike, spend three weeks in hospital, had an operation, and learnt to walk again...

terrible communication , slow processing , say they have parts in stock on website but do not , will not use again.

1st Order was diabolically slow. Only saving grace was a customer service rep that was helpful over email. All be it with 48hours between replies.

2nd Order looks like its going the same way. No communication of delays, no reply to online contact form, no call back despite being assured some one would, guess I will see if anyone replies to me email next week... if I am lucky. - Edit now 18 days since my order: Still no order, no tracking, no eta!

Bike-Parts-Honda.com - If you want to discuss this review my order number is 38777856

When everything goes smoothly, their system seems to work well. Unfortunately, in my particular case things didn’t go as expected.

My order was misdelivered by Royal Mail (this wasn’t the fault of Bike Parts-Honda). I contacted the company, and they opened a case with Royal Mail. The courier later confirmed the parcel had been delivered to the wrong address.

During this time I repeatedly asked whether a replacement could be sent. The updates I received were only about the Royal Mail investigation, and I didn’t get a clear answer to my requests. I aimed to chase them every two working days for updates in order to ensure this was dealt with in a reasonable timeframe.

According to the seller, Royal Mail also said they would try to recover the parcel from the other address, but I personally wasn’t comfortable accepting an item that had already been with a third party, as I couldn’t be sure of the condition.

When I asked for a refund, I was told it would only be possible once the Royal Mail claim was completed. I believe this makes the process much slower compared with other companies I deal with, who I think refund or replace first and then handle the courier separately. I also feel that waiting for the courier’s full process goes beyond what I consider a reasonable timeframe for resolving things with the customer.

Advice for potential customers (based on my experience):

If everything goes smoothly, you may have no issues.

If something goes wrong, be prepared for delays while the courier’s process runs its course.

Personally, I’d recommend paying via PayPal so you can open a dispute if the seller goes beyond what you feel is a reasonable timeframe.

Suggestions for improvement (from a customer perspective):

Provide clearer answers to customer questions.

Prioritise customer service (refunds or replacements) within a reasonable timeframe, rather than waiting for the courier’s process, since from my perspective the customer’s contract is with the seller.

At the time of writing, this issue is still ongoing. This review reflects only my personal experience and opinion.

Edit: 01/10/2025 - I've now received my refund and my PayPal dispute has been closed.

Ordered part showing stock on website 13-8 turned up 28-8 emails for ETA ignored. Can’t phone to speak to anyone. As message on Answer phone is no one to discuss web orders. Pay your money and take a chance. Won’t be using again

Slow delivery , parts could sit days at there facility before being ship. Not the best with customer communication.

No update on my order, no response from web chat, no response from email and noone answers the phone. Would not use again still waiting on the parts bike is off the road and the sun is out.

I use them frequently as it's convenient and can source a lot of items. No problems, fast and competent. The layout of the site ensures you will select the correct items and is extremely comprehensive. Very impressed.

So far it’s been a bad experience. I’ve placed an order with a bunch of parts and unfortunately selected a wrong part but that was rectified later (had to cancel that part and order again as a second order) I’ve been refunded for it and ordered the right part which was soon shipped as per Honda-Bike-Parts, however I got delivered a fender for what I think is a CB400 when my bike is a FORZA 125 and I ordered the Right Front Panel. I immediately thought I was being scammed and email them regarding the situation, asked for and update on my actual orders and instructions on how to send the wrong part I had received back to them. They replied saying that their courier would have to pick this up with no dates or times, and surely not an update on my order which is what I want. They are more concerned in receiving this back (at the same time they’re not as nothing as been arranged yet) than focusing in my order which is what really concerns me and not their mistake of sending something completely different to my address. I’ve been calling their online department for a week and no one answers the phone, when replying to emails there’s no information at all it’s like if I was changing emails with my relatives other than a company who’s holding my money. I wouldn’t recommend this Honda Seller to anyone if you can avoid it as if a problem pops up no one seems to be taking care of it, I will soon cancel the order if this continues.

I placed often some orders and it was no problem but this is a market place and you can be sometimes in touch with different dealer.
Anyway you have the dealer identity shown at time of complete the order.

My parcel never arrived. Trying to contact them, their phone service directs you to their website, so no person to speak to. No reply from their webmail. Shocking poor service. Where is my parcel?????
Their tracking number is incorrect according to parcelforce.

1 Star as this is the lowest it will allow!

Ordered parts straight from their website, only to be told close of play the next day that they cannot supply the Honda parts advertised.

Useless service and frankly poor customer care.

If only I had read the low star reviews prior to wasting my time!!

Very friendly website with exploided views to easy search and find what you need, fast delivery. And I had a special request and they made the extra effort for me, even bigger than I could've hoped for!! For me it's a no brainer, they earn 5 stars.

Ordered a Honda motorcycle accessory with shipping to Canada. Received order in one week, item as described. Had to pay $30 duty/taxes/customs fees. I’m happy with the order, it was fulfilled by Firstline motorcycle out of London.

Will not discredit anyone else’s review but after reading them once purchased I was a little concerned. I emailed them to ask if I was wasting my breath but Marcin told me it would be with me and it was. Bang on time, well packed and completely genuine. So I will use these again and on my experience recommend them.