Bikebandit 

Hi day # 19 now
These A S S HOLES stole my money and has yet to refund me back

After years of being customers of "Bike Bandit," our recent order was a disaster in which after they fully charged my account for parts, I was notified some of the parts were no longer available yet, I was still charged the full amount to my credit card. I have yet to this date been unable to get a hold of anyone at "Bike Bandit" via phone, chat or Email. We have file with our credit card company for a refund along with filing a complaint with the BBB.

We ordered over $400 in parts. They wouldn’t send me ‘what the had’ because there was some that were delayed. I finally got some of the parts and canceled the rest. They still charged me the full amount. Then I ended up returning two of the parts because they were wrong! Now I’m out the money for the canceled parts AND the returned parts. Now when I call I get a voicemail! I have left several of voicemails with no return call!! Someone needs to start a class action law suit against them.

Like so many others I am waiting for my refund. This is criminal. Hopefully there is a major lawsuit involving this company.

AT WHAT POINT DO YOU SHUT DOWN A COMPANY FOR BEING CRIMINAL

So many of the same reviews: took money, said out of stock, no refund

When can we take legal action? What are they doing? Taking the money, investing it to make margins, then refunding when they made money off of us? What the **** are they doing. Why is nobody getting refunds.

I ordered a part in October of 2020. After waiting 3 months for the part Bike Bandit said the part is no longer available. They charged me anyway. They said they would refund me. It’s been over a year and I have not received my refund! They keep telling me it’s a Pay Pal issue and that a manager will get in contact with me. No one from Bike Bandit has ever contacted me. I have contacted them many times and have given them other options for refunding me if pay pal is really down.
At this point I am thinking this company is a scam, especially after seeing all the other comments similar to mine.

Hi guys
I’ve sent 4 previous emails regarding a refund as my order was cancelled due to lack of supply of 80% of it.

I have still not received a refund after weeks when I was told I would be 5 business days.

No one has even had the courtesy to reply !

I ordered in good faith and trust…can you please afford me the same !

Jim Ballantyne

I ordered a part for my Goldwing on Oct 29th. I've not heard from this company at all either through email or phone calls. My part was roughly $385 and I'm worried that I've been ripped off. I sent emails and left messages. Somebody needs to call me asap

A seriously dishonest online merchant. Purchased $350.00 of parts, returned an ill fitting poor quality seat cover 1 day after receipt of order, valued at $50.00, followed return instructions to the letter. Bike Bandit acknowledged receipt of the return in an email 3 days later, and mentioned a refund would be noted to the account within 7-10 days. That was 3 months ago. Repeated requests for an update never replied to. Others mention same issue with refunds, recommend you stay away from this merchant, lots of honest, responsive online sellers treat customers like they care, this one couldnt care less.

Bought parts that were non existent. Spent over 6 months trying to get a refund. They emailed me back time and time again saying it was being sorted. They then asked me to call bit I'm in the UK and the time difference and cost is a problem. Has been a year now, to say Americans 'pride' themselves in customer service is laughable if they are an example. Terrible company and looking at these reviews then I'm obviously not alone. $157 owed to me still. They must make tens of $1000's by just doing nothing !!

as like all if these reviews i to purchased a wiring harness shortly after confirmation received another email stating it was discontinued. and a refund would be issued. well 20 days later still no refund covid was a liable excuse before but isnt anymore i have disputed this with my bank and i hope you all do the same i will report them to the bbb and if enough do the same they can be forced to be shut down

I am very responsible and say that this is a scam company.
We paid on their website and they said it was out of stock. And they agreed to refund.
But months have passed and they have not really refunded.
I contacted them many times, and they always said that they were dealing with it in a perfunctory manner, or they didn't reply to the email at all.

Update 11/17/2021...see full review below this update;

With no response from Bike Bandit and no refund issued after approximately 30 days I filed a complaint with the credit card company I originally made the purchase with. They credited my account the full amount and filed a dispute with Bike Bandit. I doubt they will respond to the credit card company either because they have no legal ground to stand on.
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Date of this review-Nov. 3, 2021
I had to return an item in October 2021 because the dimensions were not a advertised. Specifically a windscreen fairing advertised as fitting up to a 7" headlight but it only had a 6 3/4" opening.

The person I spoke to when first initiating the return was just plain rude, had an attitude of "whatever".

Now, including the day they received the item on their dock it's been 24 days total and 13 business days from when I received e-mail notification that the return was being processed and I still have not received my refund. I spoke to customer service today to check on status and once again nothing but a "whatever" attitude, no apology whatsoever. It's supposedly been referred to the billing department now for "review".

This place is a rip off!!! I ordered a part for my 2014 Can Am Spyder that was nearly $400. The part they sent was wrong part. They said they would send me correct part and it is $170 cheaper and they would refund me the difference. They sent another wrong part and still no refund and won't reply to the MANY emails I've sent. They are crooks!!! Do NOT do business with

I canceled my order on october 5th cause I got an email saying that the product was on backorder. After waiting for 3 weeks I still didn't get a confirmation email or my refund. I would like to have my order canceled so I can get my refund. My order number is 2110703320410100.

Well seems you are having problems with Emails, just sent another one, would you go ahead and cancel the order in the meantime??

Thanks

I ordered a part and the money immediately left my account. I was notified that the item was discontinued and therefore my order was canceled. That was on the 10th of October. I called on October 19th and after 15 minutes on hold I decided to utilize the live chat feature. On October 20th I sent an email after having received no reply from Live Chat. On Oct 21st after no response from email or Live Chat I sent a notification through the chat that I was contacting the better business bureau. I received a reply 3 hours later that said they had sent it to billing to look into. I immediately responded asking what the turn around time was the the review. Today is October 25th and I have not received a response nor my refund. I'm starting to wonder if I ever will...

*Update*
Per response from Bike Bandit they do not offer a Live Chat feature. This is interesting to me as it is listed as "Live Chat" on the website and is listed separately from the email. I received an additional communication from Bike Bandit regarding my current dispute as well. This was sent to management on October 25th. At this time I have received no additional communication outside of the two emails and I still have not received a refund.

I canceled my order a couple weeks ago and on october 8th I got an email saying that my order was cancled. After waiting for 2 weeks I still didn't get my refund so I called the bank to check and they said there was no cancelation on their record. I would like to have my order canceled for real and have proof so I can get my refund quickly via my bank. My order number is 2110111520179200

I should have known bandits went rogue, placed an order on 13th July, item was on backorder for over 60 days, asked them to cancel the order & issue refund on 7th September. The agent on Facebook assured me it would take 7-10 days for the refund to reflect on my account. One month later, still no refund. My efforts to reach them on Facebook, twitter and email have been in vain. This is fraud, period.

ordered some parts from bikebandit and recied a email invoice and matching bill on my bank statement.all was fine untill they emailed saying parts are discontinued.
perfectly fine ill wait for my refund and buy elsewhere. Wrong!!!!!!
they multiplied the parts they did have until any available money for refund was used .
when i called asking how i had multiple orders at different times of day and only one charge and one invoice they said to ask the bank and hung up!
im not exaggerating !

This is the 2nd time I order from them, they billed me and then they said parts is no longer available... had to call my bank ...just be careful people it may be scam