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Biltema Danmark A/S Reviews 1,580

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TrustScore 2 out of 5

1.9

Car accessories shop
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Company details

  1. Car accessories shop
  2. Baking Supply Shop
  3. Bathroom Supply Shop
  4. Car Battery Shop
  5. Marine Supply Shop
  6. Office supplies shop

Written by the company

HUSK! at tilføje dit køb og hent ordre nummer, for at deltage i vores trustpilot konkurrence om et gavekort på 1000 ,- læse mere på: https://www.biltema.dk/aktuelt/anmeldelser/

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1.9

Poor

TrustScore 2 out of 5

2K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 1 out of 5 stars

no user reviews, red flag, avoid

no wonder they don't allow reviews on their own branded utilities, my mistake for not catching that "universal" flat roof racks don't have a mounting guide video, instant red flag and I missed it so don't make that error

waste of money, potential danger if you do happen to mount something "correctly" for it to fly off on the highway, i was not so unfortunate as it simply wouldn't mount at all

15 March 2025
Unprompted review
Biltema Danmark A/S logo

Reply from Biltema Danmark A/S

Hej,

Tak for din henvendelse.

Først og fremmest vil vi gerne beklage denne oplevelse du har haft med et af vores produkter, dette ønsker vi selvfølgelig ikke for vores kunder. Derfor er vi super glade for at du gør os opmærksomme på dette problem.

Jeg vil meget gerne undersøge denne sag nærmere, men for at kunne dette skal jeg bede dig sende en mail på kundeservice@biltema.com. Heri må du meget gerne beskrive hvad der præcist er sket og galt med produktet gerne med dokumentation i form af billeder.

Så snart vi modtager dette vil vi meget gerne kigge nærmere på sagen.

Vi beklager endnu en gang for denne oplevelse.

Du ønskes en rigtig god dag.
Dina//Biltema

Rated 1 out of 5 stars

Bad service

The grill I brought did not have all the parts required pacific Handel to lift the top lid og grill . When ask to supply one after showing my purchase receipt, was asked to bring whole grill back to the shop , and they will give me new grill. As the grill was at my summer house on Fanø had to take on ferry to get back the grill to shop , which costed me 400/-kroner . The grill costed 499/- kr to start with . Got new grill checked all handles (three) were in the box only to be surprised the 4 legs which grill balanced on were the same type . Supposed to be 2 in front with round end at bottom and two in back were flat for tyres can be placed along . I got all 4 flat type 😡😡😡 do not know should throw the grill or pay 400/- kr again to bring the grill back to shop 😡😡

31 May 2024
Unprompted review
Biltema Danmark A/S logo

Reply from Biltema Danmark A/S

Hej Rajesh,

Tak for din anmeldelse.

Vi vil gerne beklage denne oplevelse som du har haft med vores gril.   
Da vi i denne landsdækkende kundeservice desværre ikke kender til denne henvendelse, så vil vi gerne undersøge den, men for det skal jeg bede dig om at sende os følgende informationer pr. mail:

-         Billede af hele kvitteringen
-         Billede af manualen, hvor du har sat kryds ved de dele som du mangler.
-         Skriver dit sagsnummer #26707388

Så vil vi gerne undersøge muligheden for at finde en anden løsning på netop denne henvendelse.

Vi beklager alt dette.

Rigtig god dag
Laura // Biltema 

Rated 5 out of 5 stars

Fantastisk varesortiment!

Fantastisk varesortiment, - her finder man alt godt til den rigtige pris!

21 December 2023
Unprompted review
Biltema Danmark A/S logo

Reply from Biltema Danmark A/S

Hej Frede😃

Tak for din fine anmeldelse.

Vi er super glade for at du er tilfreds med vores varesortiment⭐😎

Du ønskes en rigtig god dag og godt nytår.

Laura // Biltema 🌭

Rated 1 out of 5 stars

The worse experience regarding costumer…

The worse experience regarding costumer service, everyone was rude and couldn’t care less of what I was looking for. From the very beginning a girl with an attitude, followed by 3 more people who just didn’t know anything and didn’t care. I would never return and I would never recommend this place it’s awful.

31 August 2023
Unprompted review
Biltema Danmark A/S logo

Reply from Biltema Danmark A/S

Hej Armando,

Tak for din anmeldelse.

Først og fremmeste vil vi naturligvis gerne beklage mange gange over denne oplevelse som du har haft i et af vores 16 varehuse.

Da vi altid gerne vi forbedre os og vi desværre ikke kan læse om hvor denne oplevelse er sket, så vil vi gerne anbefale dig at sende os en mail på kundeservice@biltema.dk, hvor du uddyber denne oplevelse.

Vi vil anbefale dig at skrive ”Armando Trustpilot”, så vi nemt kan finde dig.

Vi beklager dette besvær.

Rigtig god dag.

Laura // Biltema

Rated 5 out of 5 stars

Very helpful personal.

Very helpful personal.
Just the right level of music, so you can think , while going around.
Always the things we are looking for.
Super service in kalundborg.

26 June 2023
Unprompted review
Biltema Danmark A/S logo

Reply from Biltema Danmark A/S

Hej Lisa,

Tak for din anmeldelse.

Jeg har lige videre sendt denne anmeldelse til vores varehus i Kalundborg, så de kan læse disse søde ord 😍

Du ønskes en god sommer 🌞

Laura // Biltema 😎🌭

Rated 1 out of 5 stars

Watch for non returnable items and impolite staff

I purchased a car electronic item from Biltema Glostrup.
Decided to return it, Never used it, never opened it (the box is only “loosely” sealed and I return the box “exactly” as it was when I purchased. In the shop the cashier brought my attention to a note on the receipt saying car electronic devices cannot be returned (I had not noticed it before).
I then argued I was very surprised that no one from Biltema ever told me that the item couldn’t be returned “before” me committing to it. (Even in the seal of the box it says the item should not be used for refund - doesn’t say anything about it being non returnable) He kept showing me the note from the receipt and that he cannot refund it. I told him it was simply unfair to not inform the buyer of their return rights before they pay. It’s funny that they don’t tell you you cannot return the items and you only get to know that “after” you have purchased the item. The cashier didn’t seem to care about hearing my argument or trying to convince me as he thought he was “the boss here” (he said so).

15 June 2023
Unprompted review
Biltema Danmark A/S logo

Reply from Biltema Danmark A/S

Hej Hamid, 🖐

Mange tak for din anmeldelse.

Først og fremmest, er jeg utrolig ked af at høre, at du har haft en dårlig oplevelse med os - det er ikke sådan vi ønsker, det skal være.
Derudover, så vil vi naturligvis gerne beklage, hvis du ikke er blevet informeret ved købet at elektroniske vare til bil ikke kan tages retur.

Det er desværre rigtigt at vi ikke bytter alle elektroniske vare og dette er derfor at vores system automatisk på kvitteringer, hvor dette gælder.
På den måde kan man altid informeret om dette.

Vi skal naturligvis undersøge om vi kan forbedre os med at videre give denne information inden købet.

Rigtig god dag 🌞

Laura // Biltema 🌭😎

Rated 4 out of 5 stars

good products for a fair price

27 July 2022
Unprompted review
Biltema Danmark A/S logo

Reply from Biltema Danmark A/S

Hi ,
Thank you for your feedback, and not least the ⭐⭐⭐⭐

It is inquiries like yours that give us the opportunity to improve in the future. Thanks for that👍

Really good day☺️
Mvh Tanja // Biltema

Rated 4 out of 5 stars

Products and prices are ok

Products and prices are ok. Service and support not so much. You get what you pay for

27 June 2022
Unprompted review
Biltema Danmark A/S logo

Reply from Biltema Danmark A/S

Hello,

Thank you for your review.

First and foremost, we are glad that you find our products and prices fair. 😇😊

Second, we are very sorry that the customer service or support did not meet your expectations. If you want to, I recommend for you to contact our customer service on kundeservice@biltema.dk with some in-depth informations about your experience. By doing so, we are able to send an inquiry to the right department and make sure they will be aware of this kind of problem. 😊

I am sorry for the experience you had, but I hope this can be helpful to you.

I wish you a pleasant evening. 🤩

Kind regards,
Olivia / Biltema

Rated 1 out of 5 stars

Hi!!!

Hi!!!
I have a serious complaint against Biltem Glostrup and Roskilde workers.
The problem is that 1 year ago I bought a bike in Biltema model XOSEMITE FAT-. after half a year I needed to buy a camera with a tire, I applied to Roskilde and placed an order, but it never came, after 2 months no one contacted me, and when I arrived again and asked, in response, I heard that no one knew anything. then I made a new order to Glostrup, I was told to wait a month and again the order did not come through and so already 3 times in half a year, the question is why do I need this bike then?​ can i give it back
? Regards Anna

22 April 2022
Unprompted review
Biltema Danmark A/S logo

Reply from Biltema Danmark A/S

Hi Anna,

Thank you for your review. 👍

First and foremost, I want to apologize for the unfortunate situation with the bike. 😓

With regard to all kinds of returns, complaints and exchanges of products, it is always the staff in the warehouses who makes the necessary decisions.

I recommend for you to call no. 70 80 77 70 and then direct your call to the warehouse in Glostrup. By doing so, you will be able to talk to the staff about the options available in this specific situation.

I am so sorry for the inconvenience. 😓

Have a nice weekend 😊😇

Kind regards,
Olivia / Biltema

Rated 1 out of 5 stars

Biltema in Randers is HOPELESS.

Biltema in Randers is HOPELESS.
On 3 occasions I've driven 32km there to buy a particular product, after checking the stock levels on their website. On ALL 3 occasions, they were sold out.
Totally useless shop, and I will NEVER EVER try and shop there again.
FINITO

8 July 2021
Unprompted review
Biltema Danmark A/S logo

Reply from Biltema Danmark A/S

Hi Dave,

Thanks for your review 😉

We regret that there have been errors in our stock the three times you have visited our department store in Randers.
We do our best to avoid these errors, and are therefore sad that you have been driven in vain.
Thank you for making us aware of this, so that we can get better and more aware of these errors.

Have a nice weekend 👍

Best regards,
Maria / Biltema.

Rated 1 out of 5 stars

I have bought many things over the…

I have bought many things over the years from biltema, unfortunately there seems to be a trend that the quality of the products are dropping, i bought a garage kran and the leg on it bent when i used it,....bought a engine stand with a crank handle which does not crank.... bought a set of sockets, first time i used it it broke same as a puller i bought. Now i bought a SMF battery....suprise i does not keep its charge, and this is when it is standing on the bench, i am afraid that it is a total waste of my time even considering to mount it on my boat..when will i learn, cheap is not better, it is just an illusion of a good deal.....i think i have shopped my last time for biltema products , i won't even waste my time trying to do anything with this battery, straight to the dump and wash my hands of biltema...not worth the effort

17 May 2021
Unprompted review
Biltema Danmark A/S logo

Reply from Biltema Danmark A/S

Hi,

Thanks for your review 👍

We are sorry that you have had these boring experiences with our products. We only want our customers to have a good experience when they shop at our stores and we are therefore sad that this has not been the case in your situation.
You are of course always welcome with product and receipt if the product breaks.

Have a nice day.

Best reguards,
Maria / Biltema.

Rated 5 out of 5 stars

Biltema Randers

Super god service! Rart og nemt med click and collect under disse corona tider

18 January 2021
Unprompted review
Biltema Danmark A/S logo

Reply from Biltema Danmark A/S

Hej Maria

Tak for dine 5 flotte ⭐⭐⭐⭐⭐
Dem er vi rigtig glade for 😉

Det glæder os at høre, at du har fået en god og hurtig betjening, ved Køb & Hent i vores varehus i Randers. Vi glæder os til at vi igen kan byde dig velkommen i varehuset, når vi åbner igen.

Rigtig god dag 🙂

De bedste hilsner
Pia / Biltema

Rated 4 out of 5 stars

God forretning

God forretning , billig mad

3 February 2020
Unprompted review
Biltema Danmark A/S logo

Reply from Biltema Danmark A/S

Hej Johnny,

Mange tak for dine fine stjerner ⭐⭐⭐⭐

Her hos Biltema stræber vi efter tiltag, for at sikre vores kunder tilfredshed og derfor har din anmeldelse stor betydning for os 👌

Vi ser frem til at kan byde dig velkommen i vores Biltema varehuse fremover og ønsker dig en rigtig god aften 😉

De bedste hilsner,
Maria / Biltema.

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