Bio-Synergy Reviews 

198
TrustScore 4 out of 5

4.2

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Rated 3 out of 5 stars

Poor delivery time. No instructions for fitting correctly. Product ok if I can work out how to put it on So sorry you are correct it’s not you. I don’t know how to remove the review

Company replied

Rated 5 out of 5 stars

I've used Bio Synergy products for over 20 years. They are transparent with ingredients you can trust (WADA approved). they deliver rapidly, their protein is high quality and tastes / mixes great. P... See more

Company replied

Rated 5 out of 5 stars

Excellent products, have tried a range of pre, during and post workout products to date and have been impressed with them all. Shakes are light and refreshing, not heavy or sickly. Flavours are gr... See more

Company replied

Rated 5 out of 5 stars

The most effeicent products I’ve ever used. Whatever your sporting profession or training goals, these products will get you the best results. Bio-Synergy are also great at getting your order to... See more

Company details

  1. Fitness and nutrition

Written by the company

Want to get the most out of your training? Then choose our award winning sports nutrition to support your goals and #MakeIthappen, whether you are looking for protein, pre-workouts, DNA & Epigenetics home test kits or vegan supplements we have it all.


Contact info

4.2

Great

TrustScore 4 out of 5

198 reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.2

All reviews

(198)

9 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Could be a lot better

Testing came efficiently. Sent it off nearly a week ago. I’ve contacted and spoke to Daniel who was originally quick at replying and now just waiting to see if they’ve even received it. So far not that great.

26 February 2025
Rated 3 out of 5 stars

Poor first experience with company.

Firstly, despite filling out my address correctly,and even having my correct address on the confirmation email....the wrong address was still put on the label. Some of these products I should imagine customers,like myself, would like to buy discreetly. However, as address was correct for them,my neighbour opened mine and now is aware of what I ordered.

Secondly, on removing the tub of capsules, I noticed a large amount of powder at the bottom of the tub. I unsealed the lid to look inside and noticed many of the capsules are split/cracked?

Very shoddy experience overall considering the price on these items.

*Edited*

Despite the above issues I experienced, I would like to add that Bio Synergy did contact me back, and kindly sent out a replacement.

4 February 2025
Rated 5 out of 5 stars

Fast delivery

Fast delivery, great tasting products :)

18 November 2024
Unprompted review
Bio-Synergy logo

Reply from Bio-Synergy

Thanks for the review :)

Rated 1 out of 5 stars

Absolute scam of a company.

Absolute scam of a company.

Lost our tests and am still trying to get a refund

17 November 2024
Unprompted review
Bio-Synergy logo

Reply from Bio-Synergy

Callum, thanks for the message, I understand that there was a delay with your results, but believe that you have now received them? I also understand that there was a delay with the refund, but that this was made in full?

Rated 5 out of 5 stars

Prompt delivery

Prompt delivery. Good products

9 October 2024
Bio-Synergy logo

Reply from Bio-Synergy

Thanks for the review Hazel #makeithappen

Rated 1 out of 5 stars

Non existent customer service

They don’t inform you up from just how long things will take to process and their customer service is a joke. Good luck getting any help if you need it.

2 July 2024
Bio-Synergy logo

Reply from Bio-Synergy

Sorry to hear that, as we are very much a customer focused brand.

Rated 5 out of 5 stars

I have shopped with bio-synergy for…

I have shopped with bio-synergy for many years and have always been delighted with their service. If there are any issues they are very efficient at addressing this. Highly recommend for your fitness supplements.

13 August 2024
Unprompted review
Bio-Synergy logo

Reply from Bio-Synergy

Hi Stephen, many thanks for sharing :)

Rated 1 out of 5 stars

Nothing received and no answers to my emails.

I didn’t receive my order. No card or any attempted delivery on my CCTV. After a week I emailed Bio-synergy to ask where my order was or to supply a tracking reference. I had no reply. I sent a further email after two weeks asking the same. No reply. After three weeks I post a negative review and finally get a reply, saying they will process my refund next week, and tell me I am lucky they haven’t charge me the delivery fee.

25 July 2024
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Reply from Bio-Synergy

Hi Nick, would be grateful if you updated this to 5 star.. DPD attempted delivery then item got sent back to us, you asked for a refund, which we have agreed to in FULL although our normal practice would be, like other brands to deduct shipping costs etc, so like us do the right thing and turn that frown upside down :)

Rated 5 out of 5 stars

DNA and Epigenetic Test

Amazing and fascinating results, after changing and tweaking all recommendations, I feel amazing!!!
The process was easy and efficient!
Just ordered my wife’s after seeing my improvements.
Order straight away and do not hesitate.

10 May 2024
Bio-Synergy logo

Reply from Bio-Synergy

Hi Daniel, many thanks for sharing :)

Rated 5 out of 5 stars

Honnestly this brand know how to do…

Honnestly this brand know how to do business. Ordered early afternoon, full delivery the next morning! Unreal. All products are ace and safe / wada tested. Their new range of gummies are awesome, transportable caffeine & creatine handy for many sports. Big brand with a small brand vibe and access to the founder for any queries etc. Very loyal customer here!

9 May 2024
Bio-Synergy logo

Reply from Bio-Synergy

100% thanks Luke.. great to know we are helping you #makeithappen

Rated 5 out of 5 stars

Great service

Great service, fast delivery.

25 April 2024
Bio-Synergy logo

Reply from Bio-Synergy

Graham, many thanks for the review :)

Rated 5 out of 5 stars

Best protein

Bio-Synergy products and team are amazing. My product was out of stock when I ordered it, so they sent me a little present with a mini tub of protein that I ordered just to tie me over until the big tub became available. Their products are amazing, and the Whey Better protein is by far the best tasting protein I've had.

21 March 2024
Bio-Synergy logo

Reply from Bio-Synergy

Thansk for your feedback and delighted we could #makeithappen

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