Birchall Blackburn Law Reviews 

1,322
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Looking at 159 reviews, reviewers had a great experience with this company. Customers frequently praise the helpful and professional staff for guiding them smoothly through property sales and purchases with great care. People often mention that the team is responsive, efficient, and keeps everyone well-informed throughout every single step of the process. Some reviewers were not happy with the communication, noting long delays and unreturned phone calls or unanswered emails from solicitors. A few other people also felt that the slow response times and lack of accountability caused unnecessary stress during their property transactions. Consumers described facing difficulties getting updates, which significantly dragged out their cases and created a frustrating experience.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and responsive, ensuring that property... See more

Service

Users describe ambiguous interactions with service, reflecting sharply contrasting experiences among... See more

Response time

Customers consistently note ambiguous experiences with response time, reflecting a wide split in... See more

Customer service

Reviewers mention ambiguous feedback about customer service, reflecting a wide range of differing... See more

User experience

Clients share positive opinions on user_experience, highlighting a smooth, simple, and well-managed process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The conveyancing team at Birchall Blackburn Law were extremely helpful during our sale process. (we had never sold a property before!) They kept us well informed throughout, via email and phone... See more

Company replied

Rated 5 out of 5 stars

Amazing service from Birchall Blackburn Solicitors! As first time buyers, we couldn’t have asked for a better team. Ben and Janette were all brilliant, friendly, professional, and always quick to resp... See more

Company replied

Rated 5 out of 5 stars

Birchall Blackburn were great in the purchase of our right to buy property. Very efficient and quick to respond to any queries. They use clever tech to verify capital and deposits etc and so there is... See more

Company replied

Rated 5 out of 5 stars

I used Birchall for the selling and purchasing of my home, Natalie Earley and her team were brilliant, they kept me updated every step of the way, and always answered any questions that I had promptly... See more

Company replied


Company details

  1. Law firm

Written by the company

We are specialists in all types of claims and compensation. No win, No fee. Call today 0800 614 722.


Contact info

4.0

Great

TrustScore 4 out of 5

1k reviews

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Replied to 95% of negative reviews

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4.0

All reviews

(1,322)

158 reviews in the last 12 months

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Rated 5 out of 5 stars

We have used Birchall Blackburn 3 times…

We have used Birchall Blackburn 3 times now in 2011,2016,2025 to buy and sell houses. They are very competitve and we have always found them straightforward to deal with. Their portal makes convenyancing easy to deal with. Our conveyancer Rebecca was easy to contact and they got the job done with minimal effort.

15 July 2025
Unprompted review
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Reply from Birchall Blackburn Law

Hi Jason,
We're so pleased to hear you're happy with our services. We'll make sure to let Rebecca know! Thank you for choosing our services for your conveyancing.
Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Good experience start to finish

Good experience start to finish, price was competitive and they were able to assist me in other legal areas such as a will and a declaration of trust. Kelly was very good. There were a few problems that arose from the searches last minute which were resolved quickly and the completion date was not affected.

18 July 2025
Unprompted review
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Reply from Birchall Blackburn Law

Hi John,
Thanks very much for your kind words. The Property team and the Private Client team are over the moon to hear how pleased you are with the service.
Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Ben Wilde highly recommend

Ben Wilde was amazing, he was always on the ball and was told he was the quickest and best Solictor out of our chain, he was so kind and would always be understanding

18 July 2025
Unprompted review
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Reply from Birchall Blackburn Law

Hi Jessica,
Thanks ever so much for your glowing review! Ben is so happy to hear that he could help. We wish you and your family all the very best for the future.
Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Easier process, Good Communication and Professional

Janette Lawrence was dealing with my property purchase. I would like to tell Janette was spot-on in all areas of her work. Very quick and responsive in any kind of communications. Constant chasing up, to get the necessary documents from myself and the sellers solicitors. The same should be told about Sarah Howarth (from re-mortgaging perspective)as well. Well done team, I would surely recommend BBLaw for their professionalism.

3 July 2025
Unprompted review
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Reply from Birchall Blackburn Law

Hi Sandesh,
Thank you so much for leaving a lovely review. We're so pleased Janette and the team could help you with your property. We wish you all the very best for the future.
Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Highly recommend

We had an excellent experience with our house purchase. Communication was outstanding throughout the process — emails were always responded to on the same day, and everything was handled efficiently. We highly recommend their services!

16 July 2025
Unprompted review
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Reply from Birchall Blackburn Law

Hi Adele,
Thank you so much for your glowing review. We'll make sure to let the team know about your kind words.
Best wishes,
Birchall Blackburn Law

Rated 5 out of 5 stars

Jane and Samiyah were great

Jane and Samiyah were great, very thorough and quick to respond to any queries, would definitely recommend.

14 July 2025
Unprompted review
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Reply from Birchall Blackburn Law

Hi Lyndsey,
Thanks for your lovely feedback. We'll make sure to pass this review on to Jane and Samiyah - they will be over the moon!
Best wishes,
Birchall Blackburn Law

Rated 1 out of 5 stars

Terrible knowledge, communication, speed affecting lives

We are cash buyers buying a rural property. This process has been like herding cattle through quicksand. The communication and understanding of what is required has been appalling. We are now having to split our sale and purchase due to how long they are taking and move into temp accomodation. 2 weeks before completion date for sale they have suddenly switched our 'Conveyancing Executive' NOT a solicitor by the way, just juniors dealing with stuff they don't understand - to a new person on a different site. Now, not even sure if the sale is going to happen. Reply to emails with vague - when I have read your file... WELL WHEN WILL THAT BE EXACTLY? They have asked our sellers loads of queries that either are irrelevant or have been answered in reports they have access to. They refuse to read the surveyors reports - require the sellers to specify everything even if it's irrelevant - but they don't know the property - they are a Trust. WE DON'T NEED A MORTGAGE which they didn't seem to understand until two weeks ago - but they still want every one of their queries answered and are holding up our move with spurious queries and will not meet to discuss which ones are important - will not filter them themselves. Now suddenly the whole purchase has been handed over to somebody else. We received a letter saying it will not hold anything up - but it already has. Tried to complain, don't answer phone - just transferred to answering phones. The previous conveyancing person went on maternity. YOU HAD PLENTY OF NOTICE THAT WAS GOING TO HAPPEN - WHY DIDN'T YOU TELL US? DO A PROPER HANDOVER?
We had used them 15 years ago, and they were fast and communicated well. Today they are nothing short of appalling.
Shout out to Kyle though who is good at his limited role I think.
UPDATE: The new conveyancer is actually a solicitor I think and is being helpful. However, a further point to add is that Birchall Blackburn have a portal for documents and actions to progress your sale, yet they don't use it consistently, only sometimes. Others, REALLY IMPORTANT ones like draft contracts and TR1 form sent on email with loads of other attachments in February - no action initiated on portal and then never chased with us. Suddenly right before our sale saying 'We're waiting for these docs we sent you by email in February.' Why didn't you send them using your own system? Then we would know there were outstanding actions to take. The portal says there are none. Why didn't you chase them even once? Obviusly we had missed them since we respond to everything really quickly, had responded to the other documents set with that email and you sent them in FEBRUARY. It's halfway through July.

15 July 2025
Unprompted review
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Reply from Birchall Blackburn Law

Dear Jenny, we're sorry to hear about your experience. We've highlighted your comments for priority with our Client Services Team. They will investigate the issues and in the meantime please do not hesitate to get in touch with them directly at enquiries@birchallblackburn.co.uk.
Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Recommended for complex divorce

Would highly recommend Gill Graveson and her team, divorce complexity dealt with swiftly and professionally. They made a stressful time less so and the communication was faultless.

2 July 2025
Unprompted review
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Reply from Birchall Blackburn Law

Hi Cheryl,
Thank you so much for your kind review. We're glad we could help you through a difficult time. We wish you and your loved ones all the very best for the future.
Best wishes,
Birchall Blackburn Law

Rated 1 out of 5 stars

Don't waste your time

We are currently trying to deal with these solicitors for our sale and they won't reply to any emails or take any phone calls. It's a disaster. Avoid at all costs.

26 June 2025
Unprompted review
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Reply from Birchall Blackburn Law

UPDATE: Dear Rachel, you are not our client. We have a professional duty of client confidentiality, and we would not be acting in our client’s interests if we discussed with you any details about the work we are doing. We are also restricted in who we can communicate with when another party has their own lawyers. We fully appreciate that this may be frustrating, but we will always comply with our professional obligations and protect our client’s interests.

Dear Rachael, we're sorry to hear about this and we will inform our Client Services team. We need a bit more information to follow up your comments, which we will request through TrustPilot. Please do not hesitate to get in touch with our Client Services team at enquiries@birchallblackburn.co.uk in the meantime.
Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Reda Dalibey was great!

Being first time buyers, my partner and I had a lot of questions for Reda and needed plenty of advice along the way, but he handled this with ease! The way he explained things made them so much easier to understand and I felt at ease after confirming things with him during our phone calls. Throughout the 2-month process (which we've heard is rather quick), there were only a few chases needed and Reda was very patient with us each time we did this. Overall, I would definitely recommend Birchall Blackburn Solicitors and Reda Dalibey in particular!

23 June 2025
Unprompted review
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Reply from Birchall Blackburn Law

Hi Emily,
Thank you so much for your review - we'll make sure to pass your kind words on to Reda. He'll be over the moon to hear how happy you are with the service.
Best wishes,
Birchall Blackburn Law

Rated 5 out of 5 stars

My experience of dealing with Reda from…

My experience of dealing with Reda from Birchall Blackburn Law .was very good always easy to contact and informative.
Would definitely us again.

23 June 2025
Unprompted review
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Reply from Birchall Blackburn Law

Hi Mr McCarragher,
Thanks for your brilliant review. We'll make sure to let Reda know about your kind words. We wish you all the best for the future.
Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Catherine made buying our first home as…

Catherine made buying our first home as simple and straightforward as possible would definitely recommend and we will be back if we ever need legal services again!!!

16 June 2025
Unprompted review
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Reply from Birchall Blackburn Law

Hi D and N,
Thanks ever so much for your glowing review. However, we can't locate you on our system so we've put in a request for more information on Trustpilot so we can let Catherine know which case was yours. We hope you're enjoying your new home!
Best wishes,
Birchall Blackburn Law

Rated 4 out of 5 stars

New Business Team must do better

We employed Birchall Blackburn Law after a lot of research and because they scored high with our mortgage provider.
Unfortunately things in the early stages didn’t go as planned. It was very difficult to get things moving as we were placed with the new business team. Very little was happening even after many phone calls. At one point we were lied to which I didn’t appreciate. After a phone call to our mortgage provider who then in turn must have contacted Birchall Blackburn, we received a phone call from a solicitor who explained that he would be taking on our conveyancing.
From that point things moved on extremely well. Reda who was looking after us kept us informed of everything we needed to know and dealt with is in a very professional manner. Couldn’t be more pleased with him. New business team must do better though.

11 June 2025
Unprompted review
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Reply from Birchall Blackburn Law

Hi Craig,
Thank you for your review - we always appreciate seeing where we can make improvements. We'll let Reda know you were pleased with him - he'll be glad to hear about it.
Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Superb representation

The fastest, most efficient, and supportive conveyancing I’ve received in over 25 years property investing. I couldn’t have asked for more.

13 June 2025
Unprompted review
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Reply from Birchall Blackburn Law

Hi David,
Thank you so much for your glowing review. It was a pleasure to work with you.
Best wishes,
Birchall Blackburn Law

Rated 5 out of 5 stars

Highly Professional and Effective Legal Support

I’m incredibly grateful to Esther for the expert support I received during a very stressful time. They guided me clearly and confidently through the process of instructing bailiffs to remove tenants who had refused to leave the property.

Their knowledge of the legal system, attention to detail, and calm approach made a difficult situation much more manageable. Communication was always prompt and clear, and I felt fully supported every step of the way.

Thanks to their guidance, the process was handled efficiently and professionally. I would highly recommend their services to anyone dealing with challenging tenant issues or requiring reliable legal advice.

12 June 2025
Unprompted review
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Reply from Birchall Blackburn Law

Hi Syeda,
Thanks for your lovely review. We'll be sure to let Esther know - she'll be delighted to hear how happy you are with the service.
Best wishes,
Birchall Blackburn Law

Rated 5 out of 5 stars

An exceptional firm of Solicitors

An exceptional firm of Solicitors. It’s clear that Birchall Blackburn have a collaborative and outcome driven culture. Jane Lockwood has been extremely pragmatic, responsive and courteous in handling a few of our cases. A breath of fresh air and we will continue to use them for our representation.

10 June 2025
Unprompted review
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Reply from Birchall Blackburn Law

Hi Sunny,
Thank you so much for your lovely review. Jane will be thrilled to hear how delighted you are with the service. We wish you all the best for the future.
Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

5 stars isn’t enough!

We had the pleasure of working with Jane Lockwood, from Birchall Blackburn Law.

She was the lead for us on two different and complex lease agreements with some Housing Associations. She was diligent with how she handled our case, always responsive /communicative and extremely helpful.

We felt that she was alined with our best interest and this came through during the entire process, from the many phone calls to teams meetings, emails and late nights. Jane has been a real life super women. She and the team have been great. Would highly recommend them.
Will be using them for all our upcoming projects.

10 June 2025
Unprompted review
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Reply from Birchall Blackburn Law

Hi Mrs H.A,
Thanks ever so much for your glowing review - Jane will be over the moon to hear about this. It was a pleasure working with you.
Best wishes,
Birchall Blackburn Law

Rated 5 out of 5 stars

Great experience

We have used Birchall Blackburn two times now. Firstly when we purchased our house and then when we sold it. Both times they have been amazing. Both Ryk and Farhana have worked very efficiently on our cases and only deserve the praise. Farhana was so quick to respond to the emails related to our transaction which really sped up the whole process. I highly recommend this firm to anyone who is looking for a solicitor.

10 June 2025
Unprompted review
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Reply from Birchall Blackburn Law

Hi Liza,
Thank you for your lovely review. We'll make sure to pass on your kind words to Ryk and Farhana. It was a pleasure working with you.
Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Highly Recommend for a Smooth Property Purchase

I recently completed the purchase of my apartment and had an excellent experience working with Michelle and her team at Birchall Blackburn Law. The entire process was smooth, well-managed, and handled with a high level of professionalism from start to finish.

Michelle was always responsive, approachable, and happy to answer any questions I had along the way. Her communication was clear and timely, which made the whole experience feel straightforward and stress-free. Her team were equally supportive, organised, and a pleasure to deal with throughout.

I actually chose Birchall Blackburn Law after my parents recommended them following their own positive experience, and I'm glad I did. I’ll now be recommending them to my brother, who’s planning to buy a house next year — I wouldn’t hesitate to pass their name on to anyone looking for a reliable and dedicated solicitor.

A big thank you to Michelle and the whole team for all their help!

11 April 2025
Unprompted review
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Reply from Birchall Blackburn Law

Hi Harry,
Thank you so much for your amazing review. Michelle and the team will be over the moon to hear how happy you are with the service. It's always a pleasure to work with you and your family.
Many thanks,
Birchall Blackburn Law

Rated 5 out of 5 stars

Absolutely amazing

Firstly I want to start off by thanking Sarah Howarth and Holly Buckley for all their hard work, 10/10 communication & dedication.

When the file was sent over to Birchall, we were always sent communication letting us know on timelines & when the process will begin. It was detailed emails instructing us on what to do at every step to avoid delays & always on hand via email and telephone to answer my every question.

When Sarah was away on annual leave, Holly was quick to respond and give us updates in the background & she always made sure Sarah was in the loop of the conversation when she came back.

Sarah and Holly were true to their word on what day we can expect a completion, as well as always making sure they had all the information from us & the lender to make a truly seamless transaction.

It’s been a pleasure meeting and speaking to Sarah, Holly & the receptionists at Birchall who are always very polite and friendly towards me, even at times when I’ve just waffled nonsense on the phone - they’ve been there to calm me down and direct me to the right individual.

Each communication had a response, each task was done on time & every call back was carried out & therefore we are now at completion stage, thanks to their hard work and dedication.

I cannot thank you enough for everything you have done, but it truly has been a pleasure. Ps: also a special mention to their online portal which was very informative & clear on what steps we had reached and what there was left to do - as well as being able to complete tasks via the portal, minus the items that needed a hand signature, but wow. Very good system

Thanks a million!

23 May 2025
Unprompted review
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Reply from Birchall Blackburn Law

Hi Zara,
Thank you for your lovely review - we really appreciate it. We'll make sure to pass on your kind words to Sarah, Holly and the team. It was a pleasure working with you.
Many thanks,
Birchall Blackburn Law

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