Birthday Express Reviews 4,237

TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

I have being sending you guy email since last year December but no respond. I haven’t received my items that I order since December 16,2022 and I have send many email but no respond from your side.... See more

Rated 5 out of 5 stars

There were some negative reviews but we have no complaints! Everything arrived in timely fashion and great quality! We did a Monster Jam birthday theme and honestly it’s hard to find decorations for... See more

Rated 4 out of 5 stars

I had read some pretty bad reviews right after I placed my order and panicked cause I hadn’t received an order confirmation. But shortly after emailing they sent one and a shipping notification a few... See more

Rated 5 out of 5 stars

i wasn’t expecting to find such low prices online for these types of decorations, they’re impossible to come by in stores near me and now my baby will have the first birthday I’ve known he’d have for... See more

Company details

  1. Party shop
  2. Hobby shop

Information provided by various external sources

birthdayexpress.com also powers the party store on the social planning web service Evite, which, along with birthdayexpress.com's parent company, BuySeasons, Inc.,


Contact info

3.8

Great

TrustScore 4 out of 5

4K reviews

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Rated 5 out of 5 stars

Another great experience!

This is my second time using Birthday Express and had another great experience. The decorations were high quality and at a really great price. Shipping was also faster than expected. Highly recommend!

2 December 2022
Rated 1 out of 5 stars

Wrong items sent but no refund provided

I ordered Hello Kitty plates for my daughter's birthday but was sent some random silverware. Obviously the order was completely incorrect. I tried contacting Birthday Express through there website but they did not respond.

31 August 2022
Rated 1 out of 5 stars

I’ve contacted the company 3 times with…

I’ve contacted the company 3 times with a problem with my order and received no response. The utensils I ordered are 2 different colors. The lollipops I ordered are the wrong ones. I wish someone would send me what I ordered.

1 December 2022
Rated 4 out of 5 stars

Everything is reasonably priced and…

Everything is reasonably priced and arrived quick. The only negative is that I ordered 2 packs of 20 napkins each and received 2 packs of 16 napkins each. This may be an issue depending on how many people show up to the party. But overall I am satisfied and would buy from them again.

1 December 2022
Rated 3 out of 5 stars

We didn’t receive everything we…

We didn’t receive everything we ordered. I’ve reached out via their portal on their website multiple times and have not heard anything back. So at this point I assume I won’t get my whole order.

26 November 2022
Rated 1 out of 5 stars

No Customer Service

I ordered from this website and they did not send me some of the things on my list. I attempted numerous times to email them about the issue and they have never gotten back to me. They also do not have a number you can reach them at. Very poor customer communication. I will never order from them again.

4 December 2022
Rated 5 out of 5 stars

Very pleased customer

The vinyl decals for my grandsons room were exceptional and greatly exceeded my expectations. The quality was wonderful with the thickness of the vinyl and the color. I could not have been more pleased and would HIGHLY recommend them to my friends.

2 December 2022
Rated 1 out of 5 stars

I was shipped the wrong item twice

I was shipped the wrong item twice. It took 5 days and through 2 escalation vehicles for someone to respond. Then they apologized and sent the replacement back out and I received them same wrong item again. The description ha ha and when I ordered is 100% correct. What is being shipped is not. Super furious. I have not received a response since Monday on the wrong item. It’s Thursday.

25 November 2022

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