I think the biscuits were beautiful and tasted terrific too. Only downside was the pretty tin arrived dented (probably due to poor handling by the delivery service). A great purchase overall.
Company replied
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Review summary
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What people talk about most
Reviews shaping this summary
One star deducted for the terribly high price? Amazing biscuits and they are beautifully decorated but I wince at the cost. Treats and special occasions only.
The smile on my grandson’s face when he opened the biscuits was wonderful. All the grandchildren love them and the older adults as well. Delivery perfect & website / app easy to use. Highly recomm... See more
Company replied
Easy to order. Ordered the 4 gingerbread birthday people. On delivery postman knocked even though they would fit through a letterbox, opened to check not broken as rattling inside smaller box but had... See more
Company replied
Company details
- #290 of 371 best companies in Gift shop
- #38 of 50 best companies in Bakery
- #21 of 21 best companies in Cake shop
- #22 of 24 best companies in Chocolate Artisan
Written by the company
Our biscuits are hand-iced in London and each one is unique. Everything is made the old-fashioned way and we aim for 100% biscuit happiness! Choose from our luxury biscuits, chocolates and cakes, add a message (if you like), and we’ll carefully deliver your gift. We deliver worldwide, so no matter where they are, they’ll be sure to have 100% biscuit happiness.
Biscuit Happiness Guaranteed
Written by the company
- We're here to help
- Our luxury biscuits are made the old-fashioned way and we aim for 100% biscuit happiness on every order!
Contact info
Unit 2 Greenlea Park, Prince George's Road, SW19 2JD, London, United Kingdom
- +44 (0) 203 954 6650
- yum@biscuiteers.com
- www.biscuiteers.com
4.4
Excellent
9K reviews
Replied to 60% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Absolutely appalling service on every…
Absolutely appalling service on every level.
I ordered two tins for a surprise for my friend's children for Halloween.
Biscuiteers offered me a code - £5.00 of a tin, so I tried to use it.
On the first attempt, the system took off £5.00 of the order of two tins. Miffed, I then had to order each tin on a separate order. At my friend's address. Bad for the environment, bad for misleading offers, and such a waste of time to go through the process.
I got notice of delivery and the only way to see progress was to download the Shop app, which was a useless stage and merely pilfers my data to monetise, and it then takes me to the Royal Mail app. What a palaver! Only to then find out that the Update bar on the Shop app does not match the Royal Mail delivery timeline and the Order was not delivered on the date I specified - a date specifically to coincide with Halloween plans.
Seems like a corporate takeover has happened and not only is the entire customer & delivery service rubbish, they've wasted my time and spoilt a surprise.
It'll be a very long time before I ever use Biscuiteers again and even longer time before I would ever recommend them.
Biscuiteers were a lovely local shop I purposefully supported for many years, but since I left the area, I tried the online service. Just rubbish!
24 October 2025
Unprompted review
Reply from Biscuiteers
Hi there,
Thank you for taking the time to leave your feedback, and I’m really sorry to hear that you’ve been left feeling disappointed. I completely understand how frustrating this experience must have been for you.
I’ve reviewed your order carefully, and I’d like to clarify what happened. The £5 discount code you received should indeed have applied to each tin on your original order. Unfortunately, there was an error in the initial code setup, which we corrected as soon as we became aware. You got in touch shortly after placing two separate orders, and we offered to resolve this for you — combining your orders so you would receive the full £10 discount and pay only one delivery fee, exactly as intended. However, we did not receive a reply to that message, so the orders were processed as originally placed.
Regarding delivery, I can confirm your order was dispatched and went out for delivery on the exact date you selected at checkout. Royal Mail attempted to deliver on that day, but unfortunately, no one was available to receive the parcel. The additional delivery instructions you submitted were received by Royal Mail just under an hour before their delivery attempt, meaning these couldn’t be applied until their next delivery attempt.
On the Shop App — this is an optional tracking tool provided by Shopify, the platform that powers our website. It does not monetise or share your data in any way, and you can always track your parcel directly through Royal Mail using the tracking number provided in your dispatch email if you prefer not to use the app.
I’m so sorry that this experience didn’t reflect the high standard we always strive for, but I do hope this helps clarify what’s happened and reassures you that your order was handled correctly throughout.
If there’s anything further I can do for you, please don’t hesitate to reach out to our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Chocolates were a great success
The chocolates were very well received. The box contained something for everyone, from dark and milk ganache chocolates to salted caramel. Beautifully made and presented. Delicious.
20 September 2025
Reply from Biscuiteers
Hi there,
Thank you so much for taking the time to leave us a review about your experience!
We’re so pleased to hear that our chocolates were such a hit and that everyone found a favourite.
It’s wonderful to know they were enjoyed as much as they were appreciated — beautifully made and delicious is exactly what we love to hear!
If there is anything further that we can do for you, please don't hesitate to reach out to our team on Yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team x
Bought for my daughter's wedding
Bought for my daughter's wedding, she was thrilled , said they smelled delicious 😋
Tin box was so pretty , they arrived within a couple of days with personalised message I chose on one of the biscuits
Will definitely buy again ⭐⭐⭐⭐⭐
7 October 2025
Reply from Biscuiteers
Hi there,
Thank you so much for taking the time to leave us a review about your experience!
We’re absolutely delighted to hear that your daughter loved her wedding biscuits — what a special occasion to be part of!
We’re so glad they arrived quickly, beautifully presented, and just as you hoped.
If there is anything further that we can do for you, please don't hesitate to reach out to our team on Yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team x
Reply from Biscuiteers
Hi Jane,
Thank you so much for taking the time to leave us such a lovely review!
We’re thrilled to hear that you enjoyed your biscuits and that they arrived right on time — that’s exactly what we love to hear.
If there’s anything further that we can do for you, please don’t hesitate to reach out to our team on Yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team x
Lovely biscuit but shame about the damaged icing
This would've been a lovely little birthday biscuit gift but unfortunately some of the icing had come off before it arrived. I think my friend still appreciated the gesture and personalisation but it was a little embarrassing giving someone a damaged gift.
18 October 2025
Reply from Biscuiteers
Hi Jane,
Thank you so much for taking the time to leave us a review about your experience.
We’re so sorry to hear that your biscuits arrived damaged — that’s certainly not the Biscuiteers experience we want you to have. Our biscuits are carefully hand-iced and packed to travel safely, so we’d really like to look into this for you and make things right.
Please get in touch with our team at yum@biscuiteers.com and we’ll be happy to help.
Best Wishes,
The Biscuiteers Team x
Beautiful items, perfectly presented
Beautiful items as ever, which were perfectly packaged and delighted the recipient.
2 October 2025
Reply from Biscuiteers
Hi NJT,
Thank you so much for taking the time to leave us a review about your experience!
We’re so happy to hear that your gift went down a treat and delighted the recipient — that’s exactly what we love to hear! There’s nothing better than spreading a little biscuit joy.
If there’s anything further that we can do for you, please don’t hesitate to reach out to our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team x
Stunning bouquet
A stunning bouquet of ‘flowers’, deliciously tasty, beautifully presented and delivered on time.
8 October 2025
Reply from Biscuiteers
Hi there,
Thank you so much for taking the time to leave us a review about your experience!
We’re absolutely delighted to hear that your biscuit bouquet was such a hit — beautifully presented, delicious, and right on time is exactly what we aim for. We’re so glad it brought a little extra joy to the occasion.
If there is anything further that we can do for you, please don't hesitate to reach out to our team on Yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team x
Fabulous biscuits and super reliable as…
Fabulous biscuits and super reliable as ever. Great for any occasion.
My daughter loved her ‘new job’ ones.
6 October 2025
Reply from Biscuiteers
Hi Suzanne,
Thank you so much for taking the time to leave us a review about your experience!
We’re so pleased to hear that your daughter loved her ‘new job’ biscuits — what a lovely way to celebrate such an exciting milestone.
We’re thrilled that you continue to find our biscuits fabulous and reliable for every occasion!
If there’s anything further that we can do for you, please don’t hesitate to reach out to our team on yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team x
There’s something really special about…
There’s something really special about this company. Just love their perfect gifts and such a lovely change from flowers. My perfect go-to when I need a little something to send a loved one. Thank you.
6 October 2025
Reply from Biscuiteers
Hi Sam,
Thank you for leaving us a review about your experience with us!
What a lovely message — thank you so much for sharing!
We’re so happy to hear Biscuiteers gifts have become your go-to for spreading a little joy.
It means the world to us that you find them such a special alternative to flowers.
Best Wishes,
The Biscuiteers Team X
Unsolicited promotional emails
I've been receiving promotional emails ever other day from this company for a week. I had never even heard of them before, let alone asked to be put on their mailing list. I hope the unsubscribe button works.
11 October 2025
Unprompted review
Reply from Biscuiteers
Hi A,
Thank you for leaving us a review about your experience with us!
I'm really sorry to hear you have been receiving unsolicited promotional emails from us.
If you haven't already, please do reach out to our team on yum@biscuiteers.com for further help!
Best Wishes,
The Biscuiteers Team X
Reply from Biscuiteers
Hi Claire,
Thank you for leaving us a review about your experience with us!
It's great to hear you're happy with your ordering experience and that the recipient loved their biscuit.
Best Wishes,
The Biscuiteers Team X
Awful online experience for what has historically been a great product.
I've purchased Biscuiteers items in stores many times before, and when arranging small thank you gifts for people helping with my wedding I thought they would be a great addition. I ordered 8 Jolly Gingers on Oct 4th, and selected a delivery date of Oct 14th.
Aside from the confirmation email, I received ZERO communication about my order. When they at last arrived (late) on the 15th, I was stunned to find the box had been eaten through by something while it was in the hands of Royal Mail. One biscuit had been entirely removed from its individual box, and two others had been nibbled at.
I tried multiple times to call, finally getting through to someone who advised me to email pictures in. Several hours later I received a response claiming that an entirely new order would be delivered on the 16th.
Here we are at 4pm on the 17th and again there has been no delivery or notification of one, I have been trying to get through on the phone for over an hour, and my emails go unanswered.
The quality of the product has always been excellent, but I'm stunned by how poor the online experience has been.
17 October 2025
Unprompted review
Reply from Biscuiteers
Hi Kate,
Thank you for leaving us a review about your experience with us.
We’re so sorry for the experience you’ve had — that’s certainly not the level of service we want for our customers.
We can see you’ve been back in touch with our customer happiness team, and they’re working to make this right for you.
We’ll also be reviewing what went wrong here to make sure it doesn’t happen again.
We do hope we’ll have the chance to restore your confidence in Biscuiteers soon, but if there is anything further that I can do for you, please don't hesitate to get back in touch!
Best Wishes,
The Biscuiteers Team X
Always very happy . . .
Always very happy with the service and quality of products from the Biscuiteers!
I have been buying gifts from this amazing company for years and have every confidence that all will be satisfactorily prepared, delivered and delicious!! Thank you! X
8 October 2025
Reply from Biscuiteers
Hi Josephine,
Thank you for leaving us a review about your experience with us!
We've spent a long time perfecting our biscuits and our packaging so it is always great to hear from our lovely customers. We're so happy we've been able to help you celebrate your special occasions over the years!
Best Wishes,
The Biscuiteers Team X
A double delight!
Ordered some chocolates and macrons as it was my birthday. Both arrived well packaged and have gone down a treat!
Particularly liked the autumnal twist for the macrons, something a bit different and displayed very invitingly in their box. Thankyou.
2 October 2025
Reply from Biscuiteers
Hi Elisabeth,
Thank you for leaving us a review about your experience with us!
That sounds wonderful — we’re so glad you treated yourself and that everything arrived safely!
Our autumn macarons are a real seasonal favourite, so it’s lovely to hear you enjoyed the flavours and presentation.
If there’s anything further we can do for you, please don’t hesitate to get in touch with our team at yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Beautiful biscuits to celebrate the birth of a beautiful baby
I always enjoy purchasing from Biscuiteers. It was easy to choose and order the biscuits and I was kept informed when the biscuits were on the way. My friends were thrilled with the gift which was exquisite.
9 October 2025
Reply from Biscuiteers
Hi Gillian,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear this — thank you for your kind words!
It’s wonderful to know the biscuits brought such joy to your friends, and that you found the whole process easy and seamless.
If there’s ever anything else we can do for you, please don’t hesitate to contact our team at yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
A cut above the rest
I used to order celebratory biscuits from another well known brand but Biscuiteers feel a cut above from the moment the beautiful tin arrives. The birthday hand iced biscuit tin I sent to my sister arrived quickly and well packaged with not a crumb out of place. We scheduled delivery for the morning of her big day and it landed right on time which is rare where she lives. The personalized message on the biscuit was spelled perfectly and matched the colour i'd chosen. unboxing was a proper little event, she said the biscuits smelled buttery and looked almost too pretty to eat.
So comparing to the old brand,these actually taste as good as they look and the designs are cleaner. On a separate order one letter box biscuit arrived with a tiny chip and customer service were quick to respond and sorted it right away. Well, a bit on the pricey side but the premium feel and reliable date scheduling make it worth it for me, for now I'll stick with Biscuiteers for gifts and corporate thank yous because the whole experience just WORKS!
1 October 2025
Unprompted review
Reply from Biscuiteers
Hi Kelly,
Wow — what a wonderful review, thank you so much for sharing!
We’re absolutely delighted to hear that everything from the tin to the delivery (and even the buttery scent!) made the experience so special.
It means the world to know we’ve won you over and that your sister loved her gift.
If there’s ever anything further we can do for you, please don’t hesitate to contact our team at Yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Reply from Biscuiteers
Hi Jot,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear your gift was well received!
We often hear our biscuits are too good to eat — though we promise they taste just as wonderful as they look.
If there’s anything further we can do for you, please don’t hesitate to contact our team at Yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
Too good to eat 😋
Good communication. My friend was delighted! He said they looked too good to eat!
1 October 2025
Reply from Biscuiteers
Hi Liz,
We’re so glad to hear that!
It’s lovely to know your friend was delighted with their biscuits — we do hear that a lot, they really do look almost too good to eat!
Thank you so much for sharing your feedback.
Best Wishes,
The Biscuiteers Team X
Success!
This was my first order from Biscuiteers and I wasn't disappointed 😍. I ordered a biscuit in the shape of 21 for my nieces birthday. She loved it, looked and tasted great!
6 October 2025
Reply from Biscuiteers
Hi Jessica,
Thank you for leaving us a review about your experience with us!
We're so glad to hear your first order with us went well and that you were happy with it! And it's great to hear your niece enjoyed her gift, we hope we were able to help make her day even more special!
Best Wishes,
The Biscuiteers Team X
our boxes of biscuits with personalised…
our boxes of biscuits with personalised messages were fantastic internal company thank you's delivered to our offices with no damage to very satisfied customers
8 October 2025
Reply from Biscuiteers
Hi Alice,
Thank you for leaving us a review about your experience with us!
We’re so pleased to hear your personalised biscuit boxes arrived safely and made such a great impression as company thank yous.
It’s wonderful to know they were well received and enjoyed by your team.
Thank you for choosing us to help spread a little appreciation — that’s exactly what we love to hear.
If you ever need assistance with another corporate order, please don’t hesitate to get in touch at yum@biscuiteers.com.
Best Wishes,
The Biscuiteers Team X
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