Bonallack & Bishop Solicitors Reviews 159

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and efficiency, noting that interactions are pleasant and productive. Many people highlight the exceptional customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with consumers noting the efficiency and ease of their overall experience, often mentioning prompt responses and smooth processes. However, some customers also noted difficulties with contacting the company by phone, experiencing unreturned calls and slow email responses. A few other people felt that communication was poor, leading to delays and a lack of clarity regarding their cases.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, with many customers praising their efficiency,... See more

Service

People report positive experiences with service. Many customers praise the professional, efficient, and... See more

Response time

Customers consistently express satisfaction with response times. Many reviewers highlight the promptness of... See more

Customer service

Clients share positive opinions on customer service. Many customers highlight the helpfulness and efficiency... See more

Customer communications

Reviewers mention ambiguous feedback about contact. Some customers report being "ghosted" and finding it... See more

Reviews shaping this summary

Rated 4 out of 5 stars

We have used Jacksons/Bonallack & Bishop three times for house sales and purchases over the last five years or so. This time our file seemed to move around the company a bit but once it landed on Ann... See more

Company replied

Rated 4 out of 5 stars

We chose Bonallack & Bishop for the conveyancing of our house sale and were allocated a solicitor at their Amesbury branch. As the property was in Salisbury we were slightly surprised. Initial cont... See more

Company replied

Rated 5 out of 5 stars

Good afternoon Ms Claudia Newman and Ms Africa Morante, Let me take this opportunity to thank you very much for your very professional, helpful and competent assistance in the long and... See more

Company replied

Rated 5 out of 5 stars

Hollie Jarvis - We would recommend Hollie and Her colleagues in the Andover office . The sale of our late mother’s house was dealt completed with care and professionalism. We had a few issues with... See more

Company replied


Company details

  1. Lawyer
  2. Divorce Lawyer
  3. Estate Planning Lawyer
  4. Law firm
  5. Personal Injury Lawyer
  6. Property lawyer

Written by the company

With 4 offices in Wiltshire and Hampshire, Bonallack & Bishop Solicitors not only represent local clients but with a range of highly specialist services, over half of our work is for clients throughout England and Wales – as well as overseas. We can offer specialist legal advice on a full range of private and business client services including conveyancing, employment, family law and divorce, family mediation, wills, lasting powers of attorney, probate, wealth and inheritance tax planning, litigation and disputes, lease enfranchisement and leasehold extension, military law, commercial property, commercial law, and no win no fee personal injury and medical negligence compensation claim. We also specialise in number of sectors including acting for buy to let landlords, property investors and developers. And whether you live locally to 1 of our 4 offices in Salisbury, Andover, Amesbury or Fordingbridge, or elsewhere nationwide, our lawyers are always happy to offer FREE initial phone advice. So put your mind at rest and give us a call today.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

159 reviews

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Replied to 50% of negative reviews

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Rated 1 out of 5 stars

I wouldn’t recommend them at all

I wouldn’t recommend them at all for buying a property, I always had to chase them for news or updates, when my house sale fell through after 6 months they weren’t apologetic at all and were only interested in getting paid! One of the solicitors that was assigned to my case only worked in the office 1 day out of the week so it was a very slow process, extortionate costs for sub standard work and effort.

7 July 2022
Unprompted review
Rated 5 out of 5 stars

Excellent, Professional, Responsive

Saw Simon at Salisbury for my Will. He was very informative and helpful. Very quick service, even when I made changes, Simon responded to my emails quickly, keeping me informed and offering advise. Very happy and would gladly recommend. Thank you.
Maria Pawinski

13 September 2022
Unprompted review
Rated 5 out of 5 stars

Outstanding lawyer

I have been incredibly happy with the service Liam Oliver has given me during several years of acting as my lawyer.
Liam has given me countless advice over the years and he has always been able to produce fantastic results.
Liam is highly knowledgeable in his field and I have always felt listened too, I have received detailed advice every time I have a query and Liam always strives for the best possible outcome and produces it.
I know I am in great hands having Liam as my lawyer, the firm in general are also fantastic and always very friendly and professional.
I would recommend Liam Oliver to anyone that needs a great Lawyer who knows exactly what they are doing.

10 May 2022
Unprompted review
Rated 5 out of 5 stars

Freehold purchase made easy!!

After years of being fleeced by our Freeholder and the appointed Managment Company to our building, myself and 4 other leasholders contacted B&B to see if they could help. Jennfer Slater called me the same day and we spent about an hour on the phone together. She really listened and carefully advised me on the options avaiable to us with relation to buying the Freehold (This was before I even appointed them) I felt so assured by this initial conversation that I quickly appointed her to complete the collective enfrachisment agreement. Jennifer more or less guided the whole process for us and now we own our own Freehold. I could'nt be happier with the care and attention that she gave us.

18 December 2021
Unprompted review
Rated 1 out of 5 stars

I wouldn't bother!

I wouldn't bother; don't waste your time with this firm. A few years ago I was the victim of a road traffic accident, it wasn't my fault, and I reported it to this firm. Anthony Pownall was suppose to be taking up my case. I waited a while then called this him to check the progress of my case, only to be told I'd somehow - yes, somehow - got lost in the system. I was subsequently sent some forms to fill out and return, which I wasted no time in doing. I returned the said forms to their office in person. This was five years ago. If your accident won't generate enough profit for them it'll be swept under the carpet. If I was you I'd try their more competent competitors. So please, don't waste your time with this lot. The above is based on my personal experience.

5 December 2021
Unprompted review
Rated 5 out of 5 stars

I called and asked for help because I…

I called and asked for help because I didn’t know when I bought my house that I didn’t own the land. After ringing numerous solicitors I only ever received a call back from them and William was great at telling me what I need to do. I wouldn’t ever buy leasehold again! But now I know that there is a way out but it will cost me! Thank you for giving me some peace of mind and if you need help please call these guys as they were kind and told me what I needed to do without talking another language!

16 November 2021
Unprompted review
Rated 5 out of 5 stars

What a great Team

I worked with Bonallack and Bishop to sell my mothers house after she passed away. Hollie Jarvis, Sandra Veludo and Georgia Porter were all part of a fantastic team that helped me through every step of the way. They were always so professional and polite, and so patient when I asked questions they must hear umpteen times a day. I could not have asked for better service, they are a credit to the company.

5 November 2021
Unprompted review
Rated 5 out of 5 stars

Professional and responsive conveyancing

I have twice made use of Bonallack & Bishop's services, once for a lease extension on my flat, and then subsequently a property sale and purchase.

In both cases I've received extremely professional and responsive service from them and would highly recommend for both of these purposes.

The process of buying and selling property (especially leasehold) can be a long and stressful one but having a good solicitor who you feel is listening to you, is on your side and is proactive makes all the difference, and that's exactly the level of service I received from this firm.

24 September 2021
Unprompted review
Rated 5 out of 5 stars

Hollie was absolutely superb

Hollie was absolutely superb, really attentive and on-hand when we had queries. Bonallack & Bishop made things straightforward and were a pleasure to deal with. Would recommend highly!

3 September 2021
Unprompted review
Rated 5 out of 5 stars

Excellent support from a great team

Hollie, Anita and Georgia were the team working on my father's house purchase. They were excellent and really went the extra mile to ensure we exchanged on time. They were approachable, professional, contactable and always acted with honesty and integrity. I would use them again without hesitation.

21 August 2021
Unprompted review
Rated 5 out of 5 stars

House Purchase

I have recently purchased my house using Bonallack and Bishop's conveyancing services and I am so glad I chose them. Hollie and Sandra were brilliant at keeping me informed of progress and managed to get us to completion by the very tight deadline. Their impeccable communication meant that I was able to trust everything was in hand and made the process much less stressful than previous buying and selling experiences.
I would highly recommend them.

5 August 2021
Unprompted review
Rated 5 out of 5 stars

Bonallack and Bishop assisted me with a…

Bonallack and Bishop assisted me with a very complex maladministration claim against a Local Authority. Their skill, experience and pragmatic approach during the negotiations no doubt played a major part in the outcome, which resulted in a very satisfactory financial award

14 July 2021
Unprompted review
Rated 5 out of 5 stars

Liam was a legend

I was first put in touch with Liam through a friend's work solicitor and from the first correspondence he was extremely helpful and honest. The moment he took over my divorce proceedings I felt at ease and confident that it would be sorted.
Hopefully I won't need to use him again, but wouldn't hesitate to use him or recommend his services.

2 July 2021
Unprompted review
Rated 5 out of 5 stars

Professional, accessible, courteous and caring company...

My experience of Bonallack and Bishop has been a journey of sheer wonder. Selling my late fathers estate was chock full of twists and jaw dropping moments. Caroline Chandler was truly magnificent and navigated us through rocky paths to a calm completion. I was so pleased that I immediately employed their services to purchase my own home. The process was flawless. What was so important was the ability to speak to Caroline, she freely gave up her time and happily discussed issues without clock watching or being impatient. Wonderful service. Considering the huge amount of work they perform, compared with an estate agent who creams off a more than generous commission, they are excellent value and deserving of a good reputation. Thank you Bonallack and Bishop and huge thanks to Caroline Chandler of the Fordingbridge branch.

10 May 2021
Unprompted review
Rated 1 out of 5 stars

Awful

Awful. Just awful with communication, badly written letters with the grammar of a 10 year old created by their “expert” Dinshaw. They cost me a fortune & my divorce & settlements is still unresolved. Absolutely no advice given just message handlers, very expensive ones too. Avoid, please avoid - their good reviews must be fake. Don’t bother complaining to the ombudsman either - they’re protected.

8 April 2021
Unprompted review
Rated 5 out of 5 stars

Excellent

I used the solicitors for a lease extension dealing with the company was very positive experience Dale Bree was excellent and all the staff I spoke to were very professional the cost was very reasonable.
Highly Recommended.
Thank You All.

16 July 2020
Unprompted review

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