Bitget Reviews 

Your money will be withdrawn and your account will be blocked WITHOUT explanation.

My account was frozen more than a week ago without being able to log in (like SO many people have since October 22)

I have been withdrawing money to this exchange from one payment system.

The problem is that I initiated the withdrawal of funds in another service and the transfer had to come to the bitget account.

But when I tried to log in to the exchange, the system simply wouldn't let me log in.

No ONE warned me or explained the reasons for the block.

I have received 0 emails on this topic from them.

The support is just complete crap. Your message will be answered within 24 hours, and a bot with template responses is just sitting in a quick chat.

I have no idea what happened to my money or why my account was frozen in the first place, even though I have completed document verification.

They also sent me a message in a reply letter, which mentioned that the money deposited into the account after October 22nd may be lost lol!

"Please note that if you deposit funds into the account after October 22, 2026 (00:00 UTC+8), your assets may be lost."

What's going on anyway? It's just a dirty and outright scam.

My Bitget user ID 4647088402

Title: Bitget Has Frozen My $8,000 USDT Without Providing Any Clear Reason – Open Trades Are at Serious Risk

I have been using Bitget since 2019, and I am extremely disappointed with the way the platform is handling my account.

Bitget has restricted my account and frozen access to approximately 8,000 USDT without providing any clear explanation or specific reason.

What makes this situation even worse is that I have OPEN TRADING POSITIONS, which are exposed to serious market risks. I cannot properly manage my trades, and every price movement could result in significant financial losses.

Bitget support has simply asked me to wait 10 days, without explaining:

* Why exactly my account has been restricted.
* What specific activity triggered this restriction.
* Whether my open positions will be protected during this review.
* What happens if the market moves against my positions during these 10 days.

I have contacted customer support, but I have not received any clear or meaningful response.

I have been a Bitget customer since 2019, and this is extremely frustrating and unacceptable.

A trading platform should not leave customers with thousands of dollars at risk without proper communication or an explanation.

I am not asking for any special treatment. I am simply asking Bitget to provide a clear reason for the restriction, urgently review my account, and allow me to manage my existing open positions.

Bitget UID: 8369678126

I strongly urge Bitget to take this matter seriously and resolve it immediately. My funds and open positions are at risk, and simply asking me to wait 10 days is not an acceptable solution.

I have an account of $20k and at my first withdrawal, it was rejected claiming that my withdrawal account was incorrect! That is not true, due to copy and paste from my deposit account. Customer service froze my account and asked me to deposit 50% of my account to restore it!

That is highly suspicious behavior and lacks any good intentions!

I highly recommend that new customers to stay away from this highly irresponsible behavior!

I am a user from Kyiv, Ukraine. Bitget froze my account without providing any specific reason or citing a violation of their Terms of Service. When I contacted support, they replied with generic templates and informed me that starting October 22, 2026, my account access would be restricted. Furthermore, they stated they would unilaterally annul any remaining balance (up to 10 USDT) as a "termination fee."

This is unacceptable. Ukraine (Kyiv) is not on their prohibited list. Confiscating private funds without evidence of a violation is a violation of consumer rights. Support refuses to explain the exact reason for the block. I do not recommend using this platform, as they can arbitrarily seize your funds. I have saved all screenshots of our correspondence.

Disgusting. Blocked my account due to my PASSPORT without any official and urgent warnings (well, I got just one letter from them and it went to a spam folder, ofc I haven't even noticed it). Tech support don't even try to resolve my problem, lied to me that they would give me at least temporary access to my OWN funds haha but almost a week passed and they didn't do anything. I've lost 1500$. They just took my funds. I am struggling now because of them.
Be careful, guys, never use this platform, it's totally unsafe!!!!

They blocked my account for more than 10 days and no answers I open 2 tickets no answer support don’t answering it’s not nice and not trust it’s a way after they lose 300 million they starting to block people to close the what the lose

I'm extremely disappointed with how Bitget handles account restrictions.

My Bitget account was suddenly restricted without any clear explanation, and I was told the review could take up to 10 days.

**My funds have been held on Bitget for almost a year.** This is not a recent deposit or withdrawal, and I have not violated any sanctions restrictions to my knowledge.

Why is Bitget suddenly restricting access to funds that have been held on the platform for nearly a year?

Why can't Bitget provide a specific reason for the restriction, explain what triggered the review, or give a clear resolution timeline?

It is unacceptable for an exchange to restrict users' access to their assets without transparency or meaningful communication.

**How can users trust Bitget with their long-term holdings if their accounts can be restricted at any time without a clear explanation?**

I demand a clear explanation, a transparent review process, and the restoration of my account access as soon as possible.

UPDATE — November 3, 2026: 26 Days Without Access to My Funds

My Bitget account has remained restricted since October 8, 2026. Today marks 26 days, and I still cannot access or withdraw my remaining funds.

Despite numerous follow-ups, Bitget continues to send repetitive template responses stating that my account is under review due to recent activity. They have provided no specific explanation, no estimated completion date, and no clear withdrawal procedure.

Bitget has confirmed that no further action or information is required from me, yet my funds remain inaccessible.

I am extremely disappointed by this lack of transparency and accountability. Repeated apologies and requests for patience are not a solution.

I am asking Bitget to escalate my case to its senior Compliance team, explain the reason for this prolonged restriction, and provide a definite path to withdraw my remaining balance of 0.001*** BTC.

I want my money back, not another automated response.

Support Ticket: #3453255.

My case remains unresolved.

I experienced significant losses during the SWARM abnormal price fluctuation on Bitget in August 2026. Bitget later announced a compensation plan, but the rules were published only after the official calculation window had already closed, and the trading pair was under prolonged maintenance that prevented many users (including me) from selling in time.
I submitted all required evidence, including my sell Order ID 1476013617791287296, purchase records, and proof of the forced delay caused by maintenance. Despite this, Bitget rejected my claim, stating my records did not meet their eligibility criteria, and declared the decision final.
This feels deceitful. Announcing compensation after the window closes, while users were locked out by maintenance, and then denying claims on technicalities is not transparent or fair. It undermines trust in the platform.
I advise others to be extremely careful when relying on Bitget’s compensation promises. Document everything and do not assume they will act in users’ best interests when it costs them money.

Not even a star. Worst costumer service ever, so confusing platform.

It's the exchange with the best graphics, data on coin increase or decrease in different timeframes in one single screen. Unfortunately the section related to onchain crypto is full of scams, rugpull, phishing wallets, a grater surveillance would be better. You need to change your € to USDT and that is increasing the fees.

Subject: Serious Complaint Against Bitget P2P for Removing the Inquiry Against an Alleged Scammer

Dear Bitget Team,

I was scammed approximately five days ago through Bitget P2P while attempting to buy USDT worth PKR 150,000.

After I placed the order, the seller contacted me on WhatsApp using my phone number and CNIC details. He called me and instructed me to transfer the payment to the bank account he provided. He also claimed that he had applied for a merchant account and told me not to mark the order as paid on Bitget, saying that he would handle the order from his side. Based on his instructions, he persuaded me to cancel the order.

Furthermore, the seller used a fake email impersonating Bitget to deceive me. I have complete video evidence and records of the incident, including videos in which the individual himself acknowledges receiving PKR 150,000 from me. I submitted all the available evidence to Bitget for investigation.

However, instead of taking appropriate action based on the evidence, I received no meaningful update regarding the investigation. The only message I received was from the seller, who claimed that I was falsely accusing him of being a scammer and that I had not sent him a single penny. This statement directly contradicts the evidence I have provided.

Now, the seller has requested that the inquiry against his account be removed so that he can use his account again. If Bitget removes the inquiry and allows him to resume trading without properly addressing my complaint and verifying the evidence, how can I trust that other innocent users will be protected?

Today, I am the victim. Tomorrow, another innocent person could suffer the same loss if this individual is allowed to continue operating on the platform without appropriate scrutiny.

Does Bitget intend to protect its users, or will alleged scammers be allowed to return to the platform even when victims have submitted evidence against them?

From my perspective, removing the inquiry without properly addressing the evidence sends a dangerous message and creates the impression that Bitget is enabling or encouraging scammers to continue exploiting innocent people through its P2P marketplace.

If Bitget cannot take appropriate measures against accounts involved in such serious allegations, despite receiving supporting evidence, then what protection can victims expect from your platform?

I am not asking Bitget to take action blindly. I am asking you to conduct a fair and thorough investigation, review all the video evidence and records I have submitted, and take appropriate action based on your findings. Please do not simply remove the inquiry and allow the seller to resume trading without resolving this matter.

I demand a clear explanation of the action taken on my complaint, the current status of the investigation, and the reasons for any decision to remove restrictions or the inquiry associated with the seller’s account.

Please take this matter seriously. PKR 150,000 is a significant amount of money, and no victim should be ignored after providing evidence of a scam.

I expect a proper response and a fair resolution from Bitget.

> Bitget UTA liquidated my entire spot holding of 317 CORE (∼$7) for a futures loss of only $0.70. Ticket #3448918. Support shows 22 CORE for collateral (correct) and 294 CORE for Debt Settlement (unexplained). Where did my remaining $6.30 go? UID 7570561642. Very poor risk control. Waiting for detailed report.

The sullen echo of metal on metal gnaws at me as I devour this uninspired gas station kebab that somehow conjures up memories of desolate wasteland. The global financial landscape is currently veiled in mystery, with charts careening wildly for no discernible reason. However, my true frustration stems from Bitget - an utterly chaotic platform if ever there was one. My account became inaccessible and funds vanished just as the market began to implode, leaving me scrambling to make sense of it all. The customer support left much to be desired, with automated responses that seemed almost taunting in their insufficiency. Out of desperation I turned to EDRIGAN LLC only to find myself lost amidst a complex process rife with slowness and uncertainty. And yet, some semblance of order was eventually restored as my account balance finally began to reflect the change.

See Bitget received $130,000+ trading commissions from me, provided that they will return 40%. A year has passed, bitget managers deleted correspondence, bitget lawyers wrote 1 time in a year and it was a letter with threats and demands to delete my reviews and posts in X. The exchange avoids a payment of $50,000 and ignores all attempts to contact them. The only platform that steals payments from your commissions. I use OKX and Hyperliquid and have never had such problems as on bitget. Also, Risk control Bitget illegally takes payments for referrals and other rebates.

I made a legitimate profits trading, but my account and withdrawals have been frozen for over a year. They accused me of market manipulation but never provided any proof. I am still waiting for access to my funds and a resolution. I've been able to access my #M𝗈netian...account whenever I need to and my withdrawal requests have been handled without unnecessary obstacles. Being able to use my account and request withdrawals without hassle has been reassuring for me.

I had a very disappointing experience with Bitget P2P.

After I had already made the payment, the merchant requested extensive Source of Funds (SOF) and Source of Wealth (SOW) documentation. The merchant’s advertisement only stated that a “short additional verification step may be needed in chat”. It did not clearly explain that SOF/SOW documents could be requested, which documents might be required, or what circumstances would trigger such a request. I had also already completed the merchant’s identity verification in a previous transaction.

I declined the additional requirements and requested a refund. The refund was made with a significant amount deducted. The advertisement had only stated that refunds would take applicable bank fees into account; the specific deduction or a calculation method was not disclosed before payment.

I provided Bitget with the order details, chat records and supporting evidence. Bitget nevertheless maintained that the merchant was entitled to request additional verification and process the refund with the deduction.

What has been even more frustrating is the escalation process. I submitted a formal Notice of Claim under Section 18.2 of Bitget’s Terms. Bitget Legal directed me to Support, while P2P Support repeatedly stated that it had no authority to determine the validity or formal receipt of the Notice. Even when I opened a General Inquiry, it was routed back to P2P Support.

My concern is not simply the financial deduction. It is the lack of transparency around post-payment verification requirements, refund deductions, and the absence of a clear and effective escalation channel for a formal complaint.

I believe Bitget should provide much clearer P2P requirements and a genuinely effective escalation process for disputes of this nature.

Bitget wallet is totally unsafe to use now, the worst part is that you may never know if they are now working with the scammers from Google, cuz same issue I had with trust wallet after updating the App on play store is what I now experience, my balance return to zero after App update, they tried to claim that I had compromised my wallet phrase, but is all lies, cuz I had never store my wallet phrase online, this make crypto unsafe and even the blockchain a minotoring tools cuz if a formally reputable wallet like bitget now turns the other side, who do you blame, most of this issue happens after the update from Google, and this is not a email login, and an independent hacker do not need update before such fraudulent act, my wallet is a private key login, which secret phrase i had never stored online, so in this case who do you blame, is either bitget agent or Google agent on this scam, now you can see why I can trust this exchange like this,....is a joint work between bitget and google, they a impoverishing people all over the globe.

Non stop spam emails. I unsub and still get them from bitget