Bitrue Reviews 

AVOID AT ALL COSTS
CON ARTISTS
ROBBED ME FOR 750£ worth of fees
AWFUL CUSTOMER SERVICE

They false advertise $1000 rewards for new accounts which transfer $100. They immediately answer and tag transaction as a risk and they cancel the reward. They also repeat the same answer when making appeal via heldesk support ticket.

Is not a trusted platform.

I am a user of bitrue and i feel the need to write a review after i have seen so much bad reviews which in my opinion do not have validity. I have never had any problems with depositing or withdrawing and the exchange had a nice earn section just like binance with no lockups and with supported coins nowhere else.

one of the worst cryptocurrency brokers ever seen in my life they are pure scammers they don't close trades which ones are set SL and tp and also if the price trigger still not SL or tp hit so bad experience by this broker make sure take action against this scammer broker I have profs also

I been using this app for more than 3 years now what I noticed when your coin hit the fan the AAP builders take your money and show you very less it's not safe to keep and when you transfer your coins they stop you doing that and you loose your coins also so I have up on this bitrueshit

Personally, after four years I have never had any problems with Bitrue and payouts I have always received very quickly. Furthermore, I think the low review here is unjustified and I do have a suspicion. Since it is a very competitive market, it seems to me that people are hired and paid by competing exchange(s) to write bad reviews about competitors. That's just the world we live in.

I am not able to access my account because it won't send a second step authentication code. It says it was sent successfully but my cell receives squat. They do not reply to my emails. This had happened a few times before in having to attempt getting a code a dozen or so times and after connecting with customer service a few times over 2 months all they came up with was, they are checking into it, and once told me to turn on and off the airplane mode of my cell... that's a joke. Now they don't respond and I do NOT have any problem with any other crypto or online site with a 2 step authentication. Until they solve my poblem, I highly recommend you DO NOT use Bitrue and have no choice but to label them as scammers! So, at this time, I'm out $2K and doubt I'll ever see it.

Complete scam crypto exchange, the false advertise for airdrops that never happen or they claim later was a "contest" and just reward a few people. Even after their own employees state it's and airdrop for all holders, They delete any comments or complaints from their Twitter and telegram, warning others of their scams. Their withdrawal rates are 500% higher than most exchanges.

Trash exchange. Its a Bridge not an exchange

Hero to ZERO!

That’s how many stars Bitrue deserves for their poor customer service.

I had a deposit incident and Bitrue confirmed they would issue a refund. This was on 26th Feb 2024.

It’s now 16th April 2024 and I’m still waiting for my refund. Each time I follow up they say patience, patience, patience.

I’m so TIRED of your same template responses! This is no longer patience but an exercise of stupidity to frustrate your customers.

I WANT MY FUNDS BACK!!!!

I was contacted by a telegram bot t.me \ ClearGRamelus_bot which conencted me into the following channel link . makebig . money \ EcbIN . In this channel the owner is supposed to be certified trader which has produce an AI super system in which you can gain money in a very high percentage around of 10,000%. The trading platform that he suppose to use is the bitrue.com in which has attached this AI mechanism in the form of a Chrome extension, which extension of course does not exists.
The story is going on. He asked me to send my photo in companion with 315€ as a part of the kyc process, and he also sent me a related screen shot from inside the bitrue platform in which indeed i saw a related screen together with the amount of money requested. Of course i guess that this platform has been hacked or have been produced in a such way to steal money from people.

Scam, Alert. I deposited cryto of 1950 usdt. There is now 30 usdt and apparently i have no assets. There is trade history as they only go back three months. so they said tuff luck. Do not send this exchange any money. Scammer Alert

I did arbitrage trading on the pair usdt/BTC and usdc/BTC

I made $40 profit and the frozen my usdc account.

What kind of a company want to steal $140 from their customer?

Stay away from bitrue,they steal your money.

Bitrue is a great exchange to trade on , however, after using Bitrue for a couple of years no problems ....until I took a loan out , the payback page does not work , the borrow page works , the margin call page works , but not the payback page ...support is the worst in a sea of bad ....their system looks like it is made to collect interest and wait for liquidations , support gives you a ticket[389662] then you get a form letter and never hear from them again ...if anyone knows ways to complain to the right people , please tell me and others ....Bitrue looks to be not nice ...I miss NEXO!...I have contacted Canadian Gov. and OSC , and brokers standards up here ...any others ...I will make updates here .

Terrible exchange plenty of bette ones out there do not use . Don’t say you wasn’t warned if you do.

firstly they asked me to pay Taxes and then asked for verification fee. 120K USDT is still unfreezed. stay away from BITRUE

I sent USDC from Coinbase on Polygon. Somehow it was the wrong contract. It took Bitrue 4 months to resolve the issue. They didn’t give up until I got my refund! Thank you support team!

on 26/12/2023 bitrue froze my account and informed me that they were conducting a Telcoin inspection since Telcoin had been hacked. they stalled me for 24 days telling me the inspection is complex and they are working with the telcoin team to resolve the issue. THEY WERE LYING. IMAGINE CUSTOMER SUPPORT WAS LYING TO ME !! on the 20th of January i followed up and was told i had lodged a trading attack on the platform and as such i am banned (which i disagree). The accusations were not accompanied by any sort of evidence and the entire email was not comprehensive. They did not clarify anything regarding the return of my assets and have since stopped responding to my email. BEST ADVICE IS STAY AWAY

Serious warning, do not work with this platform at all, it is very professionally designed for fraud and easily steals your money. All my capital lost in this platform,they don't have any plan to return your profit.

Please don't trade with these scampers. I've been ripped off 15000 usd . As soon as I was withdrawing my funds, they locked my account. I did message them telling this problem. They told me they found that I was doing money laundering which was not true and blocked my account. They want 5000 usd to unlock my account which doesn't make any sense. 1 belarussian woman texted me and trapped me on this bitrue exchange. She claims her name is Jennifer Olivia from Minsk belarus phone number 07869341120. I hope bitrue sees my message and unlock me