BK Plumbing & Heating Services Reviews 

228
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

I have absolutely no hesitation in recommending BK Plumbing & Heating Services 5☆ Ben has a smashing team, most personable, reliable & professional with a special mention to the ever present Abb... See more

Rated 5 out of 5 stars

British Gas let us down badly on all aspects of servicing & repairs. Ben & his colleague John have been 100% honest, reliable & we would highly recommend. We now use them for plumbing too. Fantasti... See more

Rated 5 out of 5 stars

Having used BK before - when we noticed a leak in our boiler cupboard, which was quite heavy, we called them and they came out straight away, they identified the problem quickly, it was the hot water... See more

Rated 5 out of 5 stars

Called Ben with my dilemma he said office would call to book me in, they did! Ben came out that same afternoon , fetched required part and fixed the problem. Excellent , reliable and professional ser... See more

Company details

  1. Heating service
  2. Drainage Service
  3. Gas engineer
  4. Gas installation service
  5. Central Heating Service
  6. Plumber

Written by the company

BK Plumbing & Heating Services is a trusted, family-run plumbing and heating company serving Leicestershire, including Leicester, Loughborough, Melton Mowbray, Syston, and Barrow upon Soar. Established in 2018 by Ben Kunne, who has over 18 years of experience in the industry, the company has grown to a skilled team of eight professionals known for their commitment to quality, customer care, and efficiency. BK Plumbing & Heating Services takes pride in delivering a high standard of workmanship on every job, ensuring each project is completed cleanly, carefully, and with exceptional attention to detail. As a well-regarded and respected business in the local area, BK Plumbing & Heating Services has built a reputation for reliability and professionalism. The team offers a full range of services, including boiler installation, boiler repair, boiler servicing, general plumbing, and 24/7 emergency plumbing support, all provided by fully qualified and Gas Safe registered engineers. Known for competitive pricing and customer satisfaction, the business has earned high ratings from clients who value the team’s expertise, transparency, and dedication to excellent service.


Contact info

4.8

Excellent

TrustScore 5 out of 5

228 reviews

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4.8

All reviews

(228)

0 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommend!

Highly recommend!
A prompt call back after a voicemail and email request for a call out.
Very professional and friendly plumber arrived within the timeline stated and completed the work whilst explaining to me why the damage had occurred.

27 June 2023
Rated 5 out of 5 stars

Great service!

Great service!
They came when they said they would.
Friendly, quick and efficient service.
All questions answered.
No mess left behind.
Excellent prices!

21 June 2023
Rated 5 out of 5 stars

Perfect plumbers

They were quick and efficient, clean and reliable. Nothing was too much bother and they ensured that everything was done as we wanted. First class service which I would highly recommend!!

6 June 2023
Rated 5 out of 5 stars

Excellent service

The service engineer arrived at the agreed time and was well presented and polite.
He quickly repaired the fault with my boiler and gave it a service.
I will continue to use this company for all my boiler servicing and repairs

4 June 2023
Rated 5 out of 5 stars

Great experience

Danny from BK Plumbing made a fantastic job of the pipework for our new sink, and went above and beyond with the work we needed doing in the bathroom. We’ll definitely use BK Plumbing again in the future, and recommend them 100%.

29 May 2023
Rated 5 out of 5 stars

Danny

The services provided were fantastic, highly recommended. Danny was excellent and we are very happy with his top notch fittings.

26 May 2023
Unprompted review
Rated 5 out of 5 stars

Top job

The engineers were knowledgeable, courteous and efficient. They were very respectful of my home and left no sign of the old boiler behind.

11 May 2023
Rated 5 out of 5 stars

Problematic Old Boiler Replaced with New One

Existing 9 year old Ideal boiler had needed topping up regularly for months but got to the point where it needed topping up daily and then stopped working completely. This is when I called BK Plumbing. 2 friendly engineers turned up and identified that the heat exchanger was leaking and a part of the boiler had become blocked by leak sealer. Unblocked which would keep the boiler going in the short term. Issue well explained and shown to me. Given two quotes for 2 different boilers. One Glo-Worm and the other Worcester. No pressure to commit to buying new boiler.

After speaking to BK Plumbing for further advice between differences between the 2 boilers, I choose to go for the Worcester boiler. I was not pushed towards one particular boiler even though there was a price difference.

Date booked for existing boiler to be removed and replaced with new Worcester boiler. 2 friendly engineers turned up on the day (different from the 2 that turned up to identify the existing boiler not working). Job completed the same day as agreed and they even amended the custom wooden box, which hides pipework under the boiler, to make it fit under the new one. All mess cleaned up inside and outside the house. Shown how boiler controls work including how to top up if required and new wireless thermostat control. All paperwork completed and handed over. Guarantee email and documentation came through a few days following boiler installation as I was told it would.

Pressure still holding steady which means no more topping up the boiler and it's not as noisy as the old boiler which is a bonus.

I will definitely be contacting BK Plumbing when the boiler service is due or if any other plumbing jobs crop up.

3 May 2023
Rated 5 out of 5 stars

Bank Holiday Weekend Leak

We had a leak in one of our treatment rooms that urgently needed fixing ahead of the bank holiday weekend. We called and within a few hours our plumber arrived and addressed the issue. He was really friendly, professional and efficient.

9 May 2023
Rated 5 out of 5 stars

Great job

Reliable, on time and did the work to a high standard - also very responsive via email. Engineer was friendly and professional.

1 May 2023

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