Dear Sir/Madam, I have Unforgotable exceptional & excellent customer service experience, Step by step From Represtative, * Welcome * Lesson me first * Ask about Personal information *... See more
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Review summary
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Reviews shaping this summary
I am insanley pleased with the customer service, also they undersatnd you and will fix your issue asap.There patience is also really good and im easily giving 5 satrs with no question. they did it fas... See more
Company replied
For whatever reason, my giftcard did not arrive in the mail. When I called to request a new one be issued, I asked if it would be possible to receive a replacement issued as a virtual card and they s... See more
Company replied
I usually do not like talking to call takers as they usually are script readers it was noice to talk to Janet as she did what I liked she listened to my problem and resolved the issue. That’s all a... See more
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Company details
Written by the company
Blackhawk Network Holdings Inc. is a privately held company that operates in the prepaid, gift card and payments industries.
Contact info
Stoneridge Mall Road 6220, 94588, Pleasanton, United States
- www.blackhawknetwork.com
4.0
Great
2k reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I like the rewards
I like the rewards
Although I haven’t as of yet received my plastic card in the mail
I just received my card
TY
I AM VERY SATISFIED
7 February 2026
Unprompted review
Reply from Blackhawk Network
Hello Virginia,
Thank you so much for the 5‑star review and for sharing your experience with us. We’re glad to hear you’re enjoying the rewards so far, and we’re here to help with the plastic card you mentioned. Delivery times can vary, but if it hasn’t arrived yet, our support team will be happy to look into the status and make sure it’s on the way. We appreciate you being part of our community and are always here to support you.
Regards,
Maurice V.
Blackhawknetwork.com
Buyer BEWARE
Buyer BEWARE! Do not purchase these gift cards. Received $500 card as a birthday gift on 2/6...as soon as card was activated the funds were depleted by scammers in 4 transactions to EBay and gaming sites...04 cents remaining. From the comments listed it sounds like and inside job. Their dispute resolution team want sensitive personal information (who wants to be scammed twice). Reporting to Better Business Bureau immediately. Case CDS0633549
18 February 2026
Unprompted review
Reply from Blackhawk Network
Hi Jackie,
Thank you for sharing your experience and we are very sorry to hear about the trouble with your gift card. We understand how frustrating it must be to see funds used without your authorization and we take situations like this very seriously. Our team would like to look into your case and assist you further, and we have sent you an email from noreply.notifications@trustpilot.com so we can securely collect the information needed to investigate. Please check your inbox when you have a moment, and we will be ready to help.
Regards,
Maurice V.
Blackhawknetwork.com
Customer service help was great
Customer service help was great! I had no issues with getting the help I needed!
16 February 2026
Unprompted review
Reply from Blackhawk Network
Hello Tanya,
Thank you so much for your wonderful 5‑star review! We’re thrilled to hear that our customer service team was able to provide the support you needed without any issues, and we truly appreciate you taking the time to share your experience. Your feedback means a lot to us, and we’re always here if you ever need assistance again.
Regards,
Maurice V.
Blackhawknetwork.com
If I could I would give zero stars
If I could I would give zero stars. I received this card on February 14th for $50. I registered the card on February 16th at 1:10pm by a girl named Jazmine. I was informed the card is ready to use an all set and then at 1:22pm I tried to use it. Card balance was $0. I called customer service who wasn’t any help. I demanded to speak with management. I was informed that it was registered under a different name and that someone made a purchase of it for $50. I demanded that I get it back since I just registered it, and Alex the supervisor said he would send me an electronic gift card for $50 to my email. If I do not receive it within the next 48 hours I will be going to sue for theft!
16 February 2026
Unprompted review
Reply from Blackhawk Network
Dear Diana,
Thank you for taking the time to share your experience, and we’re truly sorry for the stress and frustration you’ve gone through with your $50 card. We understand how upsetting it must have been to register the card, attempt to use it minutes later, and find the balance at $0, especially with the additional confusion around the registration details and the unauthorized transaction. We want to look into this immediately to ensure your case is handled correctly and to confirm the follow‑up you were promised. We’ve sent you an email from noreply.notifications@trustpilot.com so we can securely gather the information we need to assist you further. Please check your inbox when you can—we’re here to help resolve this as quickly as possible.
Warm regards,
Josh R.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 02/19/2026:**
Hello Diana, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Blackhawknetwork.com
I had purchased an expired card from a…
I had purchased an expired card from a grocery store establishment unknowingly, I called the number on the card and they were able to rectify the issue within 48 hours. The card was easy to use from my Apple wallet and the customer service experience was fast easy and informative.
11 February 2026
Unprompted review
Reply from Blackhawk Network
Dear Jon,
Thank you so much for sharing your experience—we’re really glad to hear that our team was able to help resolve the issue with the expired card you unknowingly purchased and get everything fixed within 48 hours. It’s great to know that adding the card to your Apple Wallet made it easy to use, and we truly appreciate your kind words about the fast, informative customer service you received. Feedback like yours means a lot to us, and we’re happy everything worked out smoothly.
Warm regards,
Josh R.
Blackhawknetwork.com
It was hard to reach the the proper…
It was hard to reach the the proper person, but once I did so the process was very easy. My customer service representative, Humberto was wonderful. I really appreciate the time he took to work things out.
13 February 2026
Unprompted review
Reply from Blackhawk Network
Dear Jeanne,
Thank you so much for your wonderful review—we’re really glad to hear that once you connected with the right representative, the rest of the process was smooth and easy. It’s great to know that Humberto provided the attentive and patient support you needed, and we truly appreciate you recognizing the time he took to resolve everything for you. Your feedback about the difficulty in reaching the right person is also valuable, and helps us continue improving our customer experience. We’re grateful you took the time to share this positive interaction.
Warm regards,
Josh R.
Blackhawknetwork.com
They were very helpful they got my…
They were very helpful they got my money back from the scammers I can’t thank them enough
5 February 2026
Unprompted review
Reply from Blackhawk Network
Hello Laurel,
Thank you so much for the 5‑star review. We are thrilled we could help and that you received your money back after that scam experience. Protecting customers from fraud is a top priority, and while every case is unique, our team works quickly to investigate and do everything we can to make it right. If you ever need anything else or have questions in the future, please reach out to our support team. We appreciate your trust in Blackhawk Network.
Regards,
Maurice V.
Blackhawknetwork.com
They were very helpful
The lady I spoke with was very understanding and helpful and looked into everything possible to resolve my issue thank you very much.
10 February 2026
Unprompted review
Reply from Blackhawk Network
Dear Donna,
Thank you so much for taking the time to leave this wonderful 5‑star review. We’re truly glad to hear that the representative you spoke with was understanding, helpful, and took the time to explore every possible option to resolve your issue. Providing a supportive and thorough experience is extremely important to us, and your feedback means a lot. We appreciate you choosing Blackhawk Network and are always here if you need anything in the future.
Warm regards,
Josh R.
Blackhawknetwork.com
If I could give a zero I would
If I could give a zero I would. Don't ever buy Blackhawk visa prepaid visa cards. They will take your money..the customer service pple are the ones that steal. Been waiting for $100 card I purchased with a 99.99 tic Tok shop purchase 3 days after I got a replacement card. Had the money on there on the 28th of Dec and Jan 8 it was used by someone and only 2 people that had the info was me and the customer service guy I disputed the card I had that the card I bought had a balance it was just messed up the glue stuck to the numbers and couldn't read the card..so I I called for a replacement and I'm still dealing with this. Send me another one with zero balance saying they gave it to me when they are done with the dispute 😆 they are hoping I will give up..next will be channel 9 news investigation because it's happening to others.
Edit. Forgot to say I'm speaking on behalf my mother her email is different than mine
24 December 2025
Unprompted review
Reply from Blackhawk Network
Hello Krissy,
Thank you for sharing this experience, and we are truly sorry for the frustration this situation has caused you. We understand how concerning it is to deal with a balance dispute and a replacement card issue, and we want to look into this as quickly as possible. To move forward, please check the email sent to you from noreply.notifications@trustpilot.com so we can securely collect the information needed to investigate your case and assist you further. We appreciate your patience and the opportunity to help resolve this.
Regards,
Maurice V.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 02/12/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Blackhawknetwork.com
i an very happy with service i got they…
i an very happy with service i got they resolved my problem very well and attentive .dont hesitate using them
10 February 2026
Unprompted review
Reply from Blackhawk Network
Hello Lesego,
Thank you so much for your wonderful 5-star review. We’re truly glad to hear that our team was able to resolve your concern attentively and that you had such a positive experience with our service. Your recommendation means a lot to us, and we appreciate you taking the time to share your feedback.
Regards,
Maurice V.
Blackhawknetwork.com
Pure Scam Netwrok
Pure Scam Netwrok. My mom purchased me a card for $150 that hasnt been able to be used. Customer support was zero help. ZERO! Im suing to make example, not for the money but princilple. They do this on purpose tell you theres a QR code to scan but theres not. Customer service says its on the recipt yet the package does not tell you to hold it.
25 January 2026
Unprompted review
Reply from Blackhawk Network
Hello Tyler,
Thank you for bringing this to our attention, and we are truly sorry to hear about the trouble you experienced with your 150 dollar card and the challenges you faced when contacting support. We definitely want to look into the issue with the QR code and the activation instructions so we can understand what happened and assist you properly. Please check the email you should have received from noreply.notifications@trustpilot.com, as we need your details in order to review your case and help resolve this as quickly as possible.
Regards,
Maurice V.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 02/11/2026**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Blackhawknetwork.com
Bought a gift card for Tesco (via…
11/2/26. Update - they now claim they don't have anything to do with Tesco - their details are on the bottom of the Tesco website. When I pointed this out they've reopened the complaint. So far they've not helped at all unfortunately.
Bought a gift card for Tesco (via blackhawk) due to arrive via text on 10th January, it never arrived & I went through the email complaint, each time they promised a proper response Within 48 hours, nothing received. The money has just gone & no gift received. I have now asked for a chargeback on my bank card. Disappointed.
Additional: I have sent the details I ordered the gift card with on the information requested (which is a personal email address). Note this is not the phone number that the gift card was due to be sent to, just my details which should be on their record as the details as ordered.
10 January 2026
Unprompted review
Reply from Blackhawk Network
Hello Julia,
Thank you for sharing your experience, and I am very sorry to hear that your Tesco gift card did not arrive as expected and that you did not receive the follow up you were promised. We absolutely want to help resolve this for you. Please check your inbox for an email from noreply.notifications@trustpilot.com, as we have reached out to gather the necessary details so we can look into your order and assist you further.
Regards,
Maurice V.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 02/07/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Blackhawknetwork.com
Card had expired by two days
Card had expired by two days. Agent was very helpful, and took the information required to mail a replacement in a courteous and professional manner
2 February 2026
Unprompted review
Reply from Blackhawk Network
Hello Marie,
Thank you so much for your wonderful 5‑star review. We’re delighted to hear that our agent was able to assist you courteously and professionally with your expired card. To continue supporting your request, please check your inbox for an email from noreply.notifications@trustpilot.com, as we need to gather a bit more information from you to move forward. We truly appreciate your feedback and the time you took to share your experience.
Regards,
Maurice V.
Blackhawknetwork.com
Real customer service that's so fast!
I had two virtual cards that suddenly stopped working because of possible fraudulent transactions. It took me a minute to find customer services number (easy looking back) but when I did call I was able to talk to a real person quickly, find out why the cards froze, and she replaced them, all in under five minutes. Life just isn't this easy anymore :)) Thank you for protecting me and helping me so fast!!!
26 January 2026
Unprompted review
Reply from Blackhawk Network
Hello Rene,
Thank you so much for your wonderful review! We're truly glad to hear that you were able to quickly reach one of our agents, understand why your cards were frozen, and get replacements issued in just a few minutes. Protecting our customers and making the process as smooth as possible is always our goal. We appreciate you taking the time to share your experience!
Regards,
Maurice V.
Blackhawknetwork.com
My visa gift card was stolen I called…
My visa gift card was stolen I called customer service they send me an email asking me for a picture of the back and front of the gift card and purchase receipt I provided that; now this new email that I received said they want a picture of my ID and me holding my ID ummm idk if it’s safe to send or why do you need it ? Pls help me out and get me out of my worries
27 January 2026
Unprompted review
Reply from Blackhawk Network
Hello Ester,
Thank you for sharing your concerns with us. We understand how worrying this situation can feel, and we truly appreciate you providing the requested documentation so far. Please check your email for a message sent from noreply.notifications@trustpilot.com so we can securely gather the information needed to continue assisting you. We are here to help and want to ensure you feel safe throughout the process.
Regards,
Maurice V.
Blackhawknetwork.com
**UPDATE FROM BLACKHAWKNETWORK.COM 08/14/2026**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Blackhawknetwork.com
Blackhawk Network was amazing
Blackhawk Network was amazing. They were very efficient and took the time to research each request I sent them. Customer service was amazing and I will definitely do business with them again.
3 January 2026
Unprompted review
Reply from Blackhawk Network
Hello Robbin,
Thank you so much for your wonderful 5‑star review. We're truly delighted to hear that our team was able to provide efficient, thorough support and that you felt well taken care of throughout your requests. Delivering excellent customer service is always our priority, and knowing we met your expectations means a lot to us. We greatly appreciate your trust in Blackhawk Network and look forward to assisting you again in the future.
Warm regards,
Maurice V.
Blackhawknetwork.com
A+ Company with a A+ Product
A+ Company with a A+ Product. If your looking for gift cards online look these folks offs if there’s a problem they will resolve it fast.
13 January 2026
Unprompted review
Reply from Blackhawk Network
Hello Christopher,
Thank you so much for the A+ review! We’re thrilled to hear you’re enjoying our products and that our team resolved your issue quickly. Our goal is to make buying digital gift cards simple, secure, and fast every time, and feedback like yours means a lot to us. If there’s ever anything else we can do, our support team is always here to help. Thanks for choosing Blackhawk Network!
Warm regards,
Maurice V.
Blackhawknetwork.com
Great customer service
28 January 2026
Unprompted review
Reply from Blackhawk Network
Hello Ricardo,
We’re thrilled to hear you had a great experience with our customer service team. Our goal is to make every step of sending and receiving gift cards simple, secure, and stress free, and feedback like yours keeps us motivated. If there’s anything else we can do to help, please reach out anytime.
Warm regards,
Maurice V.
Blackhawknetwork.com
The customer service assistant was…
The customer service assistant was extremely helpful and patient!!
26 January 2026
Unprompted review
Reply from Blackhawk Network
Hello Jeff,
Thank you so much for your wonderful 5 star review. We are delighted to hear that our customer service assistant provided helpful and patient support, and we truly appreciate you taking the time to share your experience. Your feedback motivates our team to continue delivering great service. If you ever need assistance again, we are always here to help.
Warm regards,
Maurice V.
Blackhawknetwork.com
I had some issues with my card and I…
I had some issues with my card and I called the number on the back of the card and spoke to a very nice gentleman who helped me out nicely.
28 January 2026
Unprompted review
Reply from Blackhawk Network
Hello Paul,
Thank you so much for the wonderful 5‑star review. We are delighted to hear that our support team was able to assist you and that the representative you spoke with provided such helpful and friendly service. Your experience is exactly what we strive for, and we truly appreciate you taking the time to share it. If you ever need anything else, we are always here to help.
Warm regards,
Maurice V.
Blackhawknetwork.com
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