Black Rifle Coffee Reviews 

Product is good however customer service is HORRIBLE - been a customer for years. Had a subscription order sent incorrectly. Upwards to 3 hours to try to get it resolved. Replacement order sent by DHL 7 to 10 day minimum delivery.
Can't talk to a supervisor. Can be put on a supervisor call back list to receive a call in about 3 to 4 business days.
Wait times on the phone is upwards from 30 minutes to 2 hours when you are 4th in line
Online chat when you have 1 ahead of you is 30 minutes
ONE OF THE WORSE CUSTOMER SERVICE EXPERIENCES- and this company is supposed to be Veteran owned and service Veterans

Coffee is amazing! Subscription is awful. Never received my February 10th subscription. No email and no response to customer service email sent in 02/20.

The coffee is fine, but the customer service is terrible. If all of your deliveries come as scheduled and you never have need to contact them, you will be happy. But, if you need to contact them about an issue, they don’t respond. I sent many messages, waited on hold for a very long time (multiple times) and tried their “Bots Chat”. No luck. I cancelled my subscription after 6 years.

Ordered and paid on 2/5/2024. I've received nothing and can't get through to them. Ripoff!!!

Black rifle coffee company is fine until you have an issue. I ordered coffee on February 1st 2024. A tracking number was not included in my email. I have still not received my coffee. First I emailed them with all of the information they asked for. I have heard nothing back. My next step was to chat online. I ended up with a chat bot, that asked me for the order number, then promptly told me it did not understand what I wrote and to put in something different. I then tried calling on the phone. I spent an hour listening to and automated voice tell me that I was 16th in line to reaching an operator, I was 14th in line to reaching an operator, I was 13th in line to reaching an operator, I was night in line to reaching an operator. Then I was put all the way back to being 16th in line to reaching an operator. It did not matter how I tried to contact them I could not. This is a common thing these days to scam the customer into not being able to get help. I am a veteran from another country that used to be married to an American service person. I live on a small amount of $900 a month, so $40 in coffee and shipping, is a lot of money to me. I spent a lot of time training, and learning, when we blended the Australian and American military together. So much for no soldier left behind. Black rifle coffee has found the most capitalistic way to blow off their customers, while taking their money and providing no product.

I have been waiting 3 weeks since I placed my order and it hasn't even shipped yet. I have emailed customer service 3 times and they will not respond. At this point I can't even get a hold of anybody to issue a refund. Worst customer service ever. This is my first order and will be my last also.

I was given a 12oz package of your "Loyalty Rost" coffee. I spent 23 years in the USAF and with out a doubt this coffee is the absolute WORST tasting coffee I have ever had. During the brewing process it did not even smell like coffee or taste like the regular coffee I use.(maxwell house).

Terrible customer service. Order placed and paid using PayPal. I received payment receipt and order confirmation, however after a few days the order status changed to "not paid" on their website. No responses from their customer service after multiple attempts at contacting them.

They didn't even respond to the Paypal dispute.

Used to be good, but now essentially scammers cashing in on veterans as a marketing ploy.

Was a member for 3 years and loved the coffee and the company. Unfortunately their customer service has died. They charged me for items but never shipped them. Spent days trying to get thru to customer service to get a refund for the items they never shipped. Never could get a resolution. Finally had to reverse the charges with my credit card company.

I ordered 3 T shirts from BRCC and paid 128 USD. After 3 months they items never arrived. I e mailed them 19 times and they failed to reply. I then e mailed their legal advisor Andrew McDonald and they replied promising Uk refund my money with 2-5 working days. It’s not 30 days later and guess what? No refund! I’ve e mailed him again 3 times and no reply? This company are a disgrace, liars, no honor, no integrity, and thieves. Do not trust them

Love the coffee and for the most part have had a positive experience until I needed to reach out and talk to a human regarding an issue with my account. Hold times longer than an hour with only 14 people in the queue. That’s unacceptable customer service! Do you only have 1 person answering calls? After 5 years it just might be time to move on to a different coffee brand with a customer service department.

Absolutely terrible customer service. Four weeks and I still have not received my coffee. No response to emails to customer service. The chat bot is a joke and never connects you to a live person. Today I had a line open on hold for 9 1/2 hours and never connected with a live person. The last two hours it kept repeating “18 people in the que”. They are a scam playing off being supporters of veterans. A complete hoax.

I never received my order! Tried the chat line on the website, filed a report with USPS. And now I have been on hold for over an hour and the number of callers continue to grow. Just want my money back at this point. The coffee is pretty good but I will remember next time to just go to the store instead. Definitely not worth this hassle!

The coffee is pretty good, but the subscriptions are not! Be aware, you have to keep subscriptions for 90 days, they won't let you cancel online and you can't get anyone to answer the phone! I was going to keep one subscription and cancel one, but because of this I'm stuck for 90 days. I'll cancel everything as soon as I possibly can.

Ordered grounds by mistake,needed beans. I know its my fault, I inquired if there could be an exchange expecting to be told no and I would take the L. However they just completely ignored me. Sent three seperate emails over two weeks really hoping they would at least address me as a customer, nope, nothing at all. Just feels disrespectful, I will toss 6lbs in the trash and move on.

I have to say, I love the idea of BRCC and I love their coffee. Unfortunately, at every turn I am faced with another frustration or disappointment :( Just to share one instance: I ordered, made a mistake (didn't use my coupon), read their order cancel policy and canceled the order within 3 minutes of the order. I then ordered a second time with the correct codes and later received an email that my 1st order had been processed and my second order 4 minutes later would be the one cancelled. Felt like a cheap shot... that's just one instance... Like I said, just sadly disappointed in the customer service of a company whose mission statement I would really like to support.

Bought a jacket that ripped immediately (1 day) under normal wear, terrible, terrible quality and terrible customer support, as after I emailed them they didn't even get back to me. Awful

Been selling thier product in my 2 stores for over 10 years here in Canada.. Now they are not interested in selling me any product.. Closed down thier distributorship awhile back too.. Terrible customer srervice from USA Office - couldnt be bothered is the atituide.. tried to set up order for about 3 months but was just getting the run around .. Very unhappy as we were one of the first to push thier product here in Canada.. I guess they dont need our business..

“Great coffee, great cause. Love these guys”

These guys took my money without sending any coffee. Just another email that says “They made a mistake and to order again.” But never refunded my money and they took my points credit that the code no longer works. I reached out to customer service which an automated response said they would view and reply in 3 days. Its been over a week. I feel like Ive been hoodwinked and robbed by a company I loved.

I’m a Patriot Veteran that served 22 years in the Military. I went to a BRCC store for the first time to support them, and buy their products. I have to say I’m very disappointed in their coffee. It’s overpriced, and it’s weak.