Blacks - Jersey Reviews 

434
•
TrustScore 5 out of 5

4.9

29-31 King Street, JE2 4WF St Helier, Jersey, GB

•

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Rated 5 out of 5 stars

Amazing customer care service by Mirela i nearly left the bag i wanted because of price but she got amazing sales tricks and i couldnt resist . Thank you so much i have recommended my friends to come... See more

Company replied

Rated 5 out of 5 stars

Miss Mirela has helped me get the perfect t shirt. She showed excelent customer service and went above and beyond to give me the best shopping experience.

Company replied

Rated 4 out of 5 stars

I popped in looking for polish to protect my precious Blundstone boots. Although I wasn’t buying a big ticket item, Hannah took time out to give advice on their products and was patient, attentive and... See more

Company replied

Rated 1 out of 5 stars

So disappointed with this company. Ordered a garmin watch with next day delivery. Didn’t get a delivery notification so followed up with phone call. Was told all was ok but it will be a day late. An h... See more

Company replied


Company details

  1. Outdoor clothing and equipment shop
  2. also in
  3. Activewear shop
  4. Bags and luggage shop
  5. Camping Shop
  6. Running Shop
  7. Shoe shop

About Blacks - Jersey

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • 29-31 King Street, JE2 4WF, St Helier, Jersey, United Kingdom

  • 01539 760449

4.9

Excellent

TrustScore 5 out of 5

434 reviews

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1-star

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4.9

All reviews

(434)

3,923 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I’m happy

Offered assistance quickly. Very happy with the advice. Purchased what I needed and left within 10 mins. Perfect.

The person was called Hannah.

17 February 2024
Unprompted review
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Reply from Blacks - Jersey

Thanks for the 5 star review.

We hope your next experience with us is as good as this one.

Thanks again
Blacks Customer Care Team

Rated 5 out of 5 stars

Hydro pack

I was looking for a hydro pack and was immediately attended to by Hannah who was very friendly and extremely knowledgeable about the product I was interested in, the help she provided me with secured my purchase. Hannah is a credit to the Blacks Jersey outlet 👏👏👏

12 February 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Lovely friendly service at Blacks (Jersey)

Popped into Blacks (Jersey) looking for a particular kind of socks, and was served by Hannah who was lovely and took the time to talk to me and was very knowledgeable.

16 February 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Hannah gave me great insights to find…

Hannah gave me great insights to find the best shoe for me and my needs. Really friendly and super helpful!

16 February 2024
Unprompted review
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Reply from Blacks - Jersey

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Rated 5 out of 5 stars

Excellent service from Hannah in the…

Excellent service from Hannah in the Jersey team! Thanks Hannah x

16 February 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
Blacks Customer Care Team

Rated 4 out of 5 stars

Great service from Sussy

Went in to Blacks, Jersey wanting to replace my walking boots. Sussy provided great advice on what boots would meet my needs.

13 February 2024
Unprompted review
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Reply from Blacks - Jersey

Good Morning Darren,

Thanks for the amazing review!

I am delighted to hear that you are happy with our service in store.

We hope that you continue to shop with us.

Kind regards,

Georgia,

Blacks Online Reviews Team.

Rated 5 out of 5 stars

Shopping for hiking shoes.

Shopping for hiking shoes.
Staff member Hannah was helpful, friendly and knowledgeable about products.

15 February 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Purchased some outdoor shoes from…

Purchased some outdoor shoes from Blacks Jersey today - excellent service provided by Hannah to ensure the right shoes and correct fit.

15 February 2024
Unprompted review
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Reply from Blacks - Jersey

Thank you for leaving us a 5 star review.

It's great to read that we got it on point for you.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Hannah was great to deal with

Hannah was great to deal with, very welcoming not at all pushy very engaging which resulted in my making a purchase when I was not committed to doing so. A pleasure and an experience that is not often encountered today in retail

8 February 2024
Unprompted review
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Reply from Blacks - Jersey

Hi Graeme,

Thanks for the amazing review!

I am delighted to hear that you are happy with our service.

We hope that you continue to shop with us.

Regards,
Rehan,
Blacks Online Reviews Team.

Rated 5 out of 5 stars

Great Service from Hannah

Great Service from Hannah
Came in to return couple of tops. She was able to find options for next size. Nothing too much trouble.
Thank you

12 February 2024
Unprompted review
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Reply from Blacks - Jersey

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement and we hope that all your future experiences with us are just as good.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Such a great team Anna and Angie

Such a great team Anna and Angie! I came in with my 4 year old to buy him some new shoes and both Anna and Angie were absolutely fantastic! They helped me in finding the right brand and size for my little one, something which I wouldn’t have been able to do on my own while shopping with very energetic boy!
Well done! Top of the range customer service from both ladies!

10 February 2024
Unprompted review
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Reply from Blacks - Jersey

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Darren Roberts

Went in with my daughter to buy a jacket- Hannah that worked in there was absolutely brilliant to the point I could leave my daughter with her to choose sizes and colours, staff like that can change ppls days for the better, will definitely be coming back

8 February 2024
Unprompted review
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Reply from Blacks - Jersey

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Good service and smiley faces

Went in to try a few wellies for dog walking (even had one with me 😋🐾)

The staff were so lovely to both me and my pooch! So kind and really helped me with some good advice, unfortunately I couldn’t find the right fit, however Hannah really helped me out and nothing was too big an ask!

Thanks so much for your lovely service ☺️🥾

2 February 2024
Unprompted review
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Reply from Blacks - Jersey

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Rated 5 out of 5 stars

Hannah is a very good employee very…

Hannah is a very good employee very helpful

8 February 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
Blacks Customer Care Team

Rated 5 out of 5 stars

Hannah was really helpful and I…

Hannah was really helpful and I probably bought my item because of her excellent customer serviceŴ

7 February 2024
Unprompted review
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Reply from Blacks - Jersey

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Rated 5 out of 5 stars

Angie was very helpful

Angie was very helpful. She adviced me on walking books for long distance as I’ve never hiked before. Great service!

6 February 2024
Unprompted review
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Reply from Blacks - Jersey

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great store for all outdoors and camping!

Everything is easy to find, all the products I have bought from here have always been great, and they have a very helpful and friendly sales staff! Hannah was very helpful and enthusiastic and knew all about the products. Would definitely recommend!

6 February 2024
Unprompted review
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Reply from Blacks - Jersey

Hi,

Thanks for choosing to shop with us but more importantly, thanks for the 5* review. It's great to see your experience earned us top marks.

Thanks again for your time,
Blacks Customer Care Team

Rated 5 out of 5 stars

I always use Blacks for clothing and…

I always use Blacks for clothing and equipment for walking and I have a small business Stroll In Jersey as a tour guide.

Today Hannah was very professional polite and friendly. Well done.

6 February 2024
Unprompted review
Blacks - Jersey logo

Reply from Blacks - Jersey

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Rated 5 out of 5 stars

Kiona, sales assistant - Jersey

A sales assistant, called Kiona, was very helpful and polite when I was looking for a new pair of shoes. I bought some shoes around the same time last year and had her on that occasion too. Very welcoming and would deal with her personally when purchasing in the future. Excellent employee.

5 February 2024
Unprompted review
Blacks - Jersey logo

Reply from Blacks - Jersey

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Hannah you are the best sales advisor

I visited the store with my wife just to look at jackets for my wife, the assistant Hannah was so helpful and knowledgeable about all of the different types and her advice was extremely valuable.
My wife wanted to look at another couple of shops for some comparison but decided to return for the jacket Hannah had recommended. Not only was she helpful, she also said she would hold the jacket for an hour as it was the last size 8 available. This is the type of service I wish could be available everywhere. Thank you Hannah, we will not hesitate to come back again whenever we need something which you sell.

1 February 2024
Unprompted review
Blacks - Jersey logo

Reply from Blacks - Jersey

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

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