Blacks - Meadowhall Reviews 

81
TrustScore 5 out of 5

4.9

Meadowhall Shopping Centre, 2 The Arcade, S9 1EH Sheffield, England, GB


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Rated 5 out of 5 stars

How refreshing to walk into a shop to buy walking shoes and to find staff who are there, so helpful, and also extremely knowledgeable! Alex couldn’t have been better, recommending which brand would pr... See more

Company replied

Rated 5 out of 5 stars

I bought two pairs of Merrell trainers from Blacks Meadowhall store on 4/8/26. The assistant who helped me was Alex. He was attentive, patient and professional. He was friendly and welcoming and did n... See more

Company replied

Rated 5 out of 5 stars

Recently purchased a pair of walking trainers from Blacks in Meadowhall. Peter was very friendly and helpful. He gave very good advice in helping me choose my shoes. I would also like to mention Oliv... See more

Company replied

Rated 5 out of 5 stars

The staff were great. Alex really helped us, recommending and guiding us based on our specific needs. Fantastic service by Alex, highly recommend the shop.

Company replied


Company details

  1. #80 of 91 best companies in Outdoor clothing and equipment shop
  2. #85 of 123 best companies in Activewear shop
  3. #41 of 57 best companies in Bags and luggage shop
  4. #71 of 79 best companies in Camping Shop
  5. #30 of 40 best companies in Running Shop
  6. #129 of 218 best companies in Shoe shop

About Blacks - Meadowhall

Written by the company

Order Queries

If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.

If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.

Contact us via Customer Care

Contact info

  • Meadowhall Shopping Centre, 2 The Arcade, S9 1EH, Sheffield, England, United Kingdom

4.9

Excellent

TrustScore 5 out of 5

81 reviews

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4.9

All reviews

(81)

3,419 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great experience

The staff were great. Alex really helped us, recommending and guiding us based on our specific needs. Fantastic service by Alex, highly recommend the shop.

13 August 2026
Unprompted review
Blacks - Meadowhall logo

Reply from Blacks - Meadowhall

Thanks for giving us the maximum 5 stars.

We genuinely hope you're next experience with us is as fantastic as this one was.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Osprey bag

Went in today to get an osprey bag, with the help of lisa I found the perfect one for my trip. Lovely lady, extremely helpful.

12 August 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

Rated 5 out of 5 stars

Really good and helpful staff all…

Really good and helpful staff all round.
Lisa was great.

11 August 2026
Unprompted review
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Reply from Blacks - Meadowhall

Many thanks for taking the time to review us.

It makes us smile when we see 5 stars selected so thank you very much for that.

Take care,
Blacks Customer Care Team

Rated 5 out of 5 stars

I experienced excellent customer service.…

I bought two pairs of Merrell trainers from Blacks Meadowhall store on 4/8/26. The assistant who helped me was Alex. He was attentive, patient and professional. He was friendly and welcoming and did not rush me. He is very knowledgeable about Merrell shoes. It's difficult for me to get shoes to fit me, having one foot bigger than the other, but Alex made it a very pleasant experience for me. Thank you!

4 August 2026
Unprompted review
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Reply from Blacks - Meadowhall

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Rated 5 out of 5 stars

Alex was extremely helpful and…

Alex was extremely helpful and knowledgeable about the shoes we were interested in buying. He took time to explain about the products and help us make the right decision. Thank you!

9 August 2026
Unprompted review
Blacks - Meadowhall logo

Reply from Blacks - Meadowhall

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Brilliant service from Blacks Meadowhall.

Absolutely brilliant service the wife needed some new hiking shoes, Alex was professional, courteous and very friendly highly knowledgeable.
I would highly recommend this store thank you for a great experience.

6 August 2026
Unprompted review
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Reply from Blacks - Meadowhall

Thanks for the great review.

Hopefully this 5 star experience will show everyone how hard we try to get it right.

Thanks again for taking the time to rate our store.
Blacks Customer Care Team

Rated 5 out of 5 stars

Recently purchased a pair of walking…

Recently purchased a pair of walking trainers from Blacks in Meadowhall. Peter was very friendly and helpful. He gave very good advice in helping me choose my shoes.
I would also like to mention Olivia who served my wife on another occasion. She was extremely patient and helpful to my wife when she tried on trainers. We did not buy on that occasion, but the excellent customer experience means we will return to the store.

3 August 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

Thank you so much for rating us. It's reviews like yours that make us happy so thanks again for taking the time to post it.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Couldn’t recommend highly enough

How refreshing to walk into a shop to buy walking shoes and to find staff who are there, so helpful, and also extremely knowledgeable! Alex couldn’t have been better, recommending which brand would probably suit my foot type better (and why) and even which particular shoe. A really friendly and super helpful person. Couldn’t recommend highly enough.

4 August 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Great assistance from Peter at Blacks Meadowhall

I was well looked after by Peter in the meadowhall store., I bought several items including t-shirts, backpack, shorts and 2pairs walking trousers.
Peter was very knowledgeable and offered good advice., It was refreshing to get expert tips and suggestions in this day and age.

27 July 2026
Unprompted review
Blacks - Meadowhall logo

Reply from Blacks - Meadowhall

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Peter gave me and my partner great service

Peter gave me and my partner great support and service highly recommend visiting this store

29 July 2026
Unprompted review
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Reply from Blacks - Meadowhall

Thanks so much for the 5 star review.

We're pleased you got the support you needed and for taking the time to review us here.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

A very personal service from Alex

A very personal service from Alex, who offered some great advice regarding hiking boots and other equipment.

24 July 2026
Unprompted review
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Reply from Blacks - Meadowhall

Hello,

Thanks for the 5* review. We're pleased you were able to get the help and support needed. We hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Helpful & knowledgeable

Two really positive experiences at Blacks while shopping for birthday gifts as well as an outdoors trip to Scotland. The staff particularly, Ellie were so helpful & knowledgeable. The range of equipment & clothing met our needs. Very happy to recommend this shop if needing outdoors clothing or equipment.

14 July 2026
Unprompted review
Blacks - Meadowhall logo

Reply from Blacks - Meadowhall

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

I bought some walking shoes online that…

I bought some walking shoes online that were, unfortunately, too small. I visited the Meadowhall store who were more than happy to help. I received a full refund and bought a replacement pair in store. I would like to personally thank Josh for his time and patience while I tried numerous pairs in numerous sizes, he was only too happy to ensure I left with the pair that was right for me.

16 July 2026
Unprompted review
Blacks - Meadowhall logo

Reply from Blacks - Meadowhall

Thanks for giving us 5 stars.

We're happy that you're happy and we appreciate you taking the time to leave us a review.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Lovely staff

We where helped by a lovely gentleman called Alex on picking some day bags for our next walk. Very knowledgeable and a great laugh. Also Peter on the till was very kind and gave me an opportunity to promote my fundraising walk up Mount Kilimanjaro with Meningitis Research Foundation.

16 July 2026
Unprompted review
Blacks - Meadowhall logo

Reply from Blacks - Meadowhall

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Brilliant customer service from Casper…

Brilliant customer service from Casper and the team

6 July 2026
Blacks - Meadowhall logo

Reply from Blacks - Meadowhall

Thanks for the 5*

It's great to see we're ticking all the right boxes for you. Thanks for visiting our store.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Served by Peter who was so polite and…

Served by Peter who was so polite and helpful. I have shopped at this and other branches and always find everyone lovely. I had difficulty getting to one of the lower shelves and another staff member helped and explained the product differences.

10 July 2026
Unprompted review
Blacks - Meadowhall logo

Reply from Blacks - Meadowhall

Thanks for the review.

We're grateful you felt it worthy of 5 stars.

Thanks again for shopping with us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

New Blacks store in Meadowhall

New Blacks store in Meadowhall. Friendly knowledgeable staff. Shout out to Olivia on footware knowledgeable.

2 July 2026
Unprompted review
Blacks - Meadowhall logo

Reply from Blacks - Meadowhall

Hello,

Thank you so much for selecting 5 stars in your review, we really appreciate the acknowledgement.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Peter made the experience easy and…

Peter made the experience easy and pleasant. Excellent sale

6 July 2026
Unprompted review
Blacks - Meadowhall logo

Reply from Blacks - Meadowhall

Thank you for the 5 star review.

It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.

Best wishes,
Blacks Customer Care Team

Rated 5 out of 5 stars

Olivia was extremely knowledgeable and…

Olivia was extremely knowledgeable and helped we my final decision on which hiking boot to purchase

5 July 2026
Unprompted review
Blacks - Meadowhall logo

Reply from Blacks - Meadowhall

Hi,

We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.

Kind regards,
Blacks Customer Care Team

Rated 5 out of 5 stars

Went to the store looking to buy a new…

Went to the store looking to buy a new pair of walking shoes. I spoke to Alex who clearly knew the products inside and out.
He assessed what I was currently wearing including the size, foot shape etc
He then can back with a couple of options which fitted perfectly first time. I would definitely recommend speaking to Alex he knows the brands and their fitment. Great service 5*

5 July 2026
Unprompted review
Blacks - Meadowhall logo

Reply from Blacks - Meadowhall

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
Blacks Customer Care Team

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