I went to the store yesterday to find some replacement summer walking trainers. Lee was very helpful, and quickly found me a suitable pair. I’m sad the store is closing as the service is always outsta... See more
Company replied
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Greeted by Lee who offered help in my search for a hiking shoe. He was knowledgable, polite and friendly, providing the service I expected. I came away content I'd made the right purchase at a great p... See more
Company replied
Lee is so knowledgeable and helped me choose the right tent and accessories. I know the shop is closing but please don't let talent like him leave.
Company replied
Both me, my partner and my friend went in to Shrewsbury Store 04/04/2026 this was yesterday and we were made to feel very uncomfortable. From the moment we walked in we were followed around by staff a... See more
Company replied
Company details
- #73 of 88 best companies in Outdoor clothing and equipment shop
- #79 of 127 best companies in Activewear shop
- #39 of 57 best companies in Bags and luggage shop
- #68 of 79 best companies in Camping Shop
- #28 of 39 best companies in Running Shop
- #116 of 217 best companies in Shoe shop
About Blacks - Shrewsbury
Written by the company
Order Queries
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
If you’re waiting for an order, make sure you check your email where you’ll find your despatch note as soon as your order leaves the warehouse.
If you’re experiencing any issues with an order you have received or placed, we’re here to help you. You can contact us by phone 0161 393 7059 or on email at customercare@blacks.co.uk where our customer service team will assist you.
Contact us via Customer Care
Contact info
27-28 Shoplatch, SY1 1HS, Shrewsbury, United Kingdom
- 01743 297272
4.9
Excellent
702 reviews
Asks customers to review
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Lee helped me choose some hiking shoes
Lee helped me choose some hiking shoes, very knowledgable and extremely helpful
15 July 2026
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for your review.
5 stars is important to us and your review helps acknowledge the effort the team are putting in.
Thanks again,
Blacks Customer Care Team
Lee is so knowledgeable and helped me…
Lee is so knowledgeable and helped me choose the right tent and accessories. I know the shop is closing but please don't let talent like him leave.
15 July 2026
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Great customer service.
Greeted by Lee who offered help in my search for a hiking shoe. He was knowledgable, polite and friendly, providing the service I expected. I came away content I'd made the right purchase at a great price. Many thanks, Shrewsbury.
15 July 2026
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Excellent service
I went to the store yesterday to find some replacement summer walking trainers. Lee was very helpful, and quickly found me a suitable pair. I’m sad the store is closing as the service is always outstanding, the store is conveniently located, and I always find what I’m looking for.
14 July 2026
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for the 5 star review.
We hope your next experience with us is as good as this one.
Thanks again
Blacks Customer Care Team
North Ridge size 9
Lee found me a pair of size 9's North Ridge trainers at special discounted price. Bought them straight away as they fitted perfectly. Steve
14 July 2026
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Lee was great
25 June 2026
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
5 star reviews are important to us and reviews like this help us establish that we're going in the right direction.
Thanks for shopping with us.
Kind Regards
Blacks Customer Care Team
Best store in Shrewsbury
I was so disappointed to hear the store is closing, I’ve had nothing but a great experience from this store. Today we went to kit up for our Arctic trip and was helped by Lee who was the most sound guy, great advice and really looked after us. Staff are always so kind, polite and helpful here. Thank you. Will be sad to miss this core store in Shrewsbury.
20 June 2026
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Visited the store today to purchase sandals
Visited the store today to purchase some sandals for my daughter. Lee was really polite and helpful. Thanks for your great customer service.
20 June 2026
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Great experience!
I was welcomed in store with smiles and we had a lovely bit of chat.
I was collecting a reserved item and was served promptly by Charlotte and Lee.
The staff were all very personable which is admirable in the circumstances as they know the store is closing in September.
Good luck all X
20 June 2026
Unprompted review
Reply from Blacks - Shrewsbury
Thank you for the 5 star review.
It's great to see your experience was a 5 star one. As always, we're grateful for you taking the time to write and leave this review for us.
Best wishes,
Blacks Customer Care Team
Had in store what I wanted
Had in store what I wanted. Pity the store will be closing for good in September
13 June 2026
Reply from Blacks - Shrewsbury
Hi,
Many thanks for taking some time to give us a 5 star review.
We really hope that all your future experiences with us are just as good.
Thanks again,
Blacks Customer Care Team
New Hiking Shoes
Was assisted by Lee when buying new hiking shoes. He was very knowledgeable about the ranges and I ended up purchasing the same model as he was wearing.
20 June 2026
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
We're pleased you were able to get the help and support needed. Thank you so much for rating it with 5 stars here on Trustpilot and hope to see you back shopping with us again soon.
Kind regards,
Blacks Customer Care Team
Excellent customer service from Dan
Excellent customer service from Dan. We arrived shortly before closing time but even so Dan took the time to provide a choice of sizes to make sure I had the correct fit.
16 June 2026
Unprompted review
Reply from Blacks - Shrewsbury
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
New shoes
Lee was the goat helpinge select the perfect shoe. Super knowledgeable!
18 June 2026
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Lee was lovely and helpful and helped…
Lee was lovely and helpful and helped me find some boots that should fit my needs perfectly. he wasn't too pushy about just making a sale and took the time to help me figure what I need
18 June 2026
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
Thank you so much for the positive review.
We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.
All the best
Blacks Customer Care Team
Really helpful advice from Lee today…
Really helpful advice from Lee today when choosing camping gas.
17 June 2026
Unprompted review
Reply from Blacks - Shrewsbury
Many thanks for taking the time to review us.
It makes us smile when we see 5 stars selected so thank you very much for that.
Take care,
Blacks Customer Care Team
Went in to buy a new sleeping bag and…
Went in to buy a new sleeping bag and got excellent advice on what would be suitable. Lee was highly knowledgable and happy for me to take bags out of their cases to properly see them and he was then more than happy to re-pack them for me!
17 June 2026
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for giving us 5 stars.
We're happy that you're happy and we appreciate you taking the time to leave us a review.
Best wishes,
Blacks Customer Care Team
Good choice of clothing despite being a…
Good choice of clothing despite being a closing down sale. Staff very helpful.
16 June 2026
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
Thanks for taking the time to leave us feedback. We appreciate it.
If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.
Kind regards,
Blacks Customer Care Team
Knowledgeable and helpful staff
Visited the store looking for children’s walking shoes. After several failed attempts at finding help locally, finally walked out with 2 new sets of walking boots! Lee was polite, knowledgable and accommodating, a welcome relief in customer service!
15 June 2026
Unprompted review
Reply from Blacks - Shrewsbury
Thanks for the review.
We're grateful you felt it worthy of 5 stars.
Thanks again for shopping with us.
Best wishes,
Blacks Customer Care Team
Great customer service made sure I got…
Great customer service made sure I got the correct size shoe - thanks Lee
15 June 2026
Unprompted review
Reply from Blacks - Shrewsbury
Thank you for leaving us a 5 star review.
It's great to read that we got it on point for you.
Best wishes,
Blacks Customer Care Team
Immy was very helpful choosing sandals!
13 June 2026
Unprompted review
Reply from Blacks - Shrewsbury
Hi,
Thanks for ticking 5 stars in your review.
It's a real team effort to make sure everyone gets the right level of service and collectively, across our colleagues, stores and websites, we hope that we can maintain that level of expectation.
Thanks again for your review,
Blacks Customer Care Team
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