Blizzard Entertainment Reviews 2,268

IT WAS GOING SMOOTH AS HELL UNTIL THE SERVER DECIDES TO DISCONNECT ON ITS OWN WHILE IM PLAYING ON OTHER GAME WITH HUGE SERVER WITH NO PROBLEM BUT IN OW2 GET DISCONNECTED ALMOST EVERY GAME SINCE THE LAST 3 MONTHS

I just paid a subscription on the blizzard website,
nothing shows in transaction history, and still i got charged,
they don't answer to tickets: that's a scam company

My account has been recently hacked. Thankfully, Blizzard took action immediately and reset the email and password so I could gain access to it again. Unlike other competitors, such as Ubisoft, they have just given complete dramatical nonsense.

No support, disgusting after they take your cash. Terrible and would never go back to a once mighty game.

Completely useless. It's just an AI response bot that gives you the same useless answer over and over again asking 20+ year old info I can't give you because I can't login.

Overwatch 2: where too many matches are ultimately decided by who has cheats installed — in my experience, more often than not.

IMHO: when you complain, you will get banned, and your "digital purchases" from the "shop" (which they treat as licenses — which is, at best, materially misleading) will, in essence, be taken from you.

As for OW2 as a game — I’ll let the players speak, because I strongly agree with them. The community overwhelmingly votes for Overwatch 1 maps and modes when given the choice. That alone should tell you everything you need to know about the failure of this so-called sequel.

In my view, Overwatch 2 is a downgrade marketed as a sequel, and many others in the community share that exact view. What we were promised — particularly Hero Missions and meaningful PvE content — was gutted or cancelled after launch, even though, by Blizzard’s own admission, they had already abandoned those plans internally long before telling the public. I see this as a serious breach of trust, and many players (myself included) reasonably believe that to be knowingly misleading — some would call it lying by omission.

The sequel branding, in my opinion, was purely a marketing tactic to push a more aggressive monetization system, while removing features people loved. And again, this is a view widely shared across the community — one I strongly agree with.

Even now, the game has hardly improved. As others have pointed out (and I personally agree), most newer content feels hollow or unwanted. The game is stagnating — and what used to be a vibrant, iconic team shooter has become a soulless storefront propped up by legacy IP and community inertia.

One day, the EU or another authority will put an end to this. Until then, the best thing anyone can do is avoid this company like the plague. (Note: they even brought back OW1’s 6v6 format temporarily — but only when facing competition from Marvel Rivals™. That alone speaks volumes.)

As many others have also said — and I fully share this view — Blizzard censors its forums in a way that’s strategic and callous. Discussions about cheating are removed not because they're false, but because they make the company look bad. Their reporting system is abused to silence legitimate complaints, often by the very trolls and cheaters being called out — and Blizzard’s own moderators often take their side by removing flagged posts without further review.

To say these practices are shady, in my view, is a massive understatement.

They need regulation. The power imbalance between player and publisher is unacceptable — and it's only getting worse.

I learned the hard way, so you don’t have to. Give them nothing, or continue at your own risk. On a long enough timescale, odds are they’ll take everything from you anyway.

Despicable practices from a has-been company.

Games are great, business practices are reprehensible. I've been a blizzard fan for 20+ years and still love WoW, but all the love that went into these games back then is gone, feels like they're just trying to max profits and customer support just keeps declining further and further, wouldn't be surprised if its impossible to ttalk to someone about issues within a year or 2 cause of AI.

Payed for WOW classic for 20 years.
now i have a problem and i can only talk to a bot that give the same answer on and on.¨

not gonna spend 1 single dollar on Blizzard again

Ever since they stole our money by making the game we paid for free and providing no compensation Blizzard has been sinking its image, quality and value. The biggest problem is the continuous cheating hack accounts sold by multiple companies online for use by those who want to feel like they are so good at the game but actually cheat to achieve the image. If you just pay attention and watch the replays players will see the obvious alterations of play and ability. It's amazing that the company can't seem to see it. When you report the issue nothing is done. Be careful you will likely end up getting your OW account banned while the cheaters continue. This has caused a great deal of suspicion that Blizzard may actually be behind the sales of these hack accounts for concels as an attempt to boost their revenue. So would live to catch them and provide the proof.

Blizzard had great customer service until they partnered up with Activision. Now good luck with getting ANY help.

Blizzard doesnt support there users

If you have an issue they rather use an AI that doesnt understand the users or the issues that the users are experiencing. if you need to talk to someon, good luck. they are hiding their phone numbers so you can not contact them at all. they rather have you log in and request support that way. but funny thing is, if you have having issues with logging then you are not able too do so. instead they rather keep stealing your money while you have issues... not to mention, ever since Microsoft bought blizzard out.... the game experience has spiraled down hill. they keep focusing on the select few and makes judgements base off their experiences and not the whole community.

Very very bad

They no longer have game masters to solve in game issues with software/bugs/or account issues.

They've outsourced everything to lower costs. But the people who are meant to follow their flow chart responses often do not understand the issue presented or lack any kind of plenipotentiary power to solve the issue. They have limited scope because again they are *NOT* Blizzard employees. They are outsourced foreign contractors.

In the last ten tickets I've had all ten were greeted with *MULTIPLE* chatgpt/ai like responses which were just templates instantly responding to me.

You have to update the ticket update the ticket update the ticket over and over using the mysterious Keywords to get a human to look at your problem, then they can't solve it anyway.

If I could give this garbage company 0 stars or less than that, I would. The company we grew up with and loved is gone. They do not care about fixing their games or helping their paying customers. I'm not even gonna call us fans at this point. I can't believe such a shitshow crapshoot is still in business, and I wish someone that actually gives a shit would take over. Screw blizzard.

Terrible experience with this company and their "suppport". A shame. Went from favourite to hated.

My account was hacked a couple of weeks ago- Blizzard were helpful in the first instance, and I spoke with them on 2 occasions. Then when that fix didn't work I got back to them (as they said I should) and they never responded.

Then I tried again and then I got an email to say my issue was resolved? Of course, my issue was not resolved, I am still unable to get into my account and silly me, I didn't know about the terrible customer service (they don't even have a customer support number- and there are 6million active players per month for World of Warcraft alone) and I have already paid for a year's subscription.

So they're laughing and meanwhile I have a few days worth of playtime on my characters that I can't access anymore. Blizzard- don't you care that my account was hacked and I still can't get into it?

This company needs new management or fire every single person their and start over.

It's an absolute disgrace how they treat their customers now.

They no longer offer any support to their customers.

I was extremely disappointed with the response I received — not only was it unacceptably short, but it also came across as incredibly rude. There was no acknowledgment of the fact that I’ve been a long-time user of the app, nor any real attempt to address my concerns.

I expected a basic level of customer care and respect, and unfortunately, that was completely missing. I truly hope the person who replied receives proper training in customer support, because this was simply unacceptable.

Honestly, I find it unbelievable to be treated this way.

Typical. Terrible customer service. They love to take your time and money. Will never spend money on here again. One experience ruined my forever thought of them. Just stupid...

Got banned, didn't get a warning. Bought OW1 for 40-60 euro, they stole it and gave nothing in return. I got banned because of 'inappropriate communication' while I just wanted my teammates to do something. I just reached endorsement lvl1 (what is also straight up bs) so I was allowed 2 days in only team chat. Some baby reported me and I get banned without a warning. Blizzard support team are bad and babies. Thanks for stealing OW1 and ruining everything. And they don't even deserve a 1.2 lol they should go negative.