bloobloom Reviews 1,126

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 556 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being friendly, knowledgeable, and incredibly helpful, often going above and beyond to assist with frame selection and eye tests without being pushy. Many appreciate the professional and efficient service, highlighting the smooth user experience and the personalized attention received. However, some people were dissatisfied with the product and service, citing issues with incorrect prescriptions that led to blurry vision or discomfort. A few reviewers also mentioned problems with after-sales support, including frames that were uncomfortable or faulty, and a lack of resolution for these issues.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, professionalism,... See more

Product

People report positive experiences with product, particularly praising the stylish and unique designs,... See more

Service

Customers had positive experiences with service. Many reviewers praised the helpfulness and efficiency of the... See more

User experience

Consumers find the user experience to be very positive. Many reviewers highlight the helpful, professional,... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers describe the service as incredibly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My first in-store experience with Bloobloom has been great, Badereddine was very attentive and helpful whilst still giving me the time and space to make my own decision about the styles I liked. The s... See more

Company replied

Rated 5 out of 5 stars

Friendly & knowledgeable people. Being very nervous Martin immediately put me at ease & picked the frames I desired just by my description! The eye test wasn’t rushed, very thorough & everything ex... See more

Company replied

Rated 5 out of 5 stars

Lovely, smart store presenting affordable, yet stylish eyewear. All the staff were very friendly and approachable but in particular San who helped me. He recommended styles but also let me get o... See more

Company replied

Rated 5 out of 5 stars

I visited the White City store and had a fantastic experience with Hana. She made me feel so welcome after a poor, sales-aggressive experience at another optician. Her knowledge was amazing, consideri... See more

Company replied


Company details

  1. Glasses store

Written by the company

Prescription glasses and sunglasses from £95, all in. For every pair sold, a pair is donated to someone in need.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

A customer experience as it should be

In an enshitified world of squeezing the most out of every customer, this retail experience was a real pleasure. Unpretentious, knowledgeable, helpful staff, greeting return customers by name, giving genuinely helpful advice and not trying to upsell anything. Empowered by a company that clearly sees the value in delivering this type of experience and value.

30 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi there,

Thank you for such a thoughtful review. It really means a lot to us 🌟 It's exactly the kind of experience we always aim to deliver, so it's great to hear it comes through.
We hope to see you again soon!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

I had a really great experience at…

I had a really great experience at Bloobloom. The entire team was friendly, professional, and made the whole process feel easy and relaxed.

I was helped by Saatwik, who was excellent – knowledgeable, patient, and genuinely helpful without being pushy. The sales approach felt very natural and customer-focused, which I really appreciated. The lady who assisted me with choosing my glasses was also lovely, even though I didn’t catch her name.

Rebecca, who carried out my eye test, was fantastic as well. She was thorough, reassuring, and explained everything clearly.

Overall, a very positive experience with a genuinely cool and approachable team. I’d definitely recommend Bloobloom to anyone looking for prescription glasses.

30 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Juliana,

Thank you for such a thoughtful review! We are very glad Saatwik, Rebecca, and the rest of the team made the whole experience feel so relaxed and straightforward 😊
We'll make sure they all hear your kind words.
We hope you love your new glasses!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Great styles of specs

Great styles of specs, and beautiful store. Abdul who helped me was courteous, knowledgeable and efficient and made me feel welcome even though my baby was screaming!
Thank you.

30 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Amelia,

Thank you for the lovely review. We are really pleased Abdul made you feel so welcome throughout. He'll be happy to hear your kind words.
Enjoy your new specs!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Brill!

One word! Arpit! If ever I've had assistance in purchasing an item, he epitomised genuine attention to my overly excited approach to buying my new frames.

28 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Andrew,

Thank you for this! 😄 Arpit will be really happy to hear he made such an impression! We hope you will enjoy your new frames!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Roberto was fantastic

Roberto was fantastic. Really appreciated his input and support with my decision making. Suggested all the right things. Thank you

29 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Alfie,

Thank you for your review! We are glad to hear that Roberto helped you find the right pair 😊 He'll be happy to hear this.

Enjoy your new glasses!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Staff at the Shoreditch branch were…

Staff at the Shoreditch branch were incredibly helpful with my eye test and helping me choose frames. Especially Deshanee who went out of her way to help with choosing frames for me and making the process super easy.

28 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Saaber,

Thank you for your feedback! We are pleased that Deshanee and the team made everything so smooth and easy 😊

They will be happy to hear your kind words.

Enjoy your new frames!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Go to Roberto. Great service.

Roberto was such an awesome help. A+ quality service.

27 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Soo Lee,

Thank you for the kind words; Roberto will be delighted to hear this! 😊

We hope to see you again soon.

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Dua at the Westfield Shepherds Bush…

Dua at the Westfield Shepherds Bush branch was so helpful and attentive!! She took the time out to explain the store layout and showed me various styles to help me decide what suited me best. Happily would come back to buy another pair from this branch.

28 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Aminah,

Thank you for the lovely feedback! We are happy that Dua made your visit to Westfield so enjoyable and she'll be happy to hear this 🌟
Looking forward to helping you find your next pair!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Awesome team

The team and the sales assistant who served me (unfortunately didn’t catch her name) were absolutely lovely. They made me feel so warm and welcome. Very knowledgable and professional. They supported me throughout the entire experience and helped me decide on a frame.

27 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Zoe,

Thank you for the wonderful feedback! We are very pleased that the team made you feel so welcome and looked after 😊
We hope you love your new frames when they arrive!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

The kings road staff are THE best !

The kings road staff are THE best !! They’re so nice, friendly I just love my experience whenever I go in

27 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Heather,

Thank you for the kind words. The team will be thrilled to hear this! 😊
See you next time!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

popped in just to have a look and…

popped in just to have a look and somehow walked out with two pairs of glasses… and honestly, I couldn’t be happier!

The charming gentleman who helped me was absolutely adorable — so friendly, patient, and genuinely helpful without being pushy at all. I enjoyed the experience so much that I ended up choosing two pairs without even realising!

He made the whole process feel easy and fun, and I absolutely love both pairs I picked. Such a lovely atmosphere and great service — I’ll definitely be coming back and highly recommend to anyone looking for new glasses.

Thank you for such a pleasant experience! 😊👓✨

27 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi there,

Thank you for the lovely review! We are glad to hear that the experience felt so easy.

We hope to see you again soon!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

I really appreciated the assistance and…

I really appreciated the assistance and valuable advice when choosing my glasses. Very friendly and helpful staff.

26 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Ana,

Thank you for the lovely feedback! We are really pleased the team were able to help you find the right pair 😊
We hope to see you again soon!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Excellent service

Very helpful member of staff and excellent guidance when choosing our glasses. We will definitely recommend to our friends and family.

26 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Sharon,

Thank you for the kind words and the recommendation, it means a lot to us! 😊

We hope to see you and your friends and family in store soon.

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

AMAZING product, great price!

I was long overdue for getting new specs with my new prescription (40's hit different!) and knew I wanted something unique, something stylish, but also something universal and built well. A tall order. A taller order when you're buying online sight unseen (no pun intended). So I figured why not. I grabbed 2 pairs of the Pathfinder; one regular and one sunglasses. There was one moment where a third party customs agency needed payment to get the glasses out of the UK and into the US, which threw me a bit, but their customer service was incredibly helpful and got me over the hump. 1 week later I had some of the best specs I've ever bought. Half the price of anything like it out there, strong construction, stylish and the packaging was on point too. HIGHLY recommend!

11 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Aaron,

Thank you for the great review! We are really pleased you took the chance of ordering from the US and that both Pathfinders lived up to expectations 😊
Sorry for the customs bump along the way, but we're happy our team could help sort it out.

Enjoy both pairs!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

I had a great experience during my eye…

I had a great experience during my eye check-up. It was quick, professional and friendly and Saatwik was very helpful with helping me pick up my new pair of glasses. I managed to do all including browsing in less than 30 min.

25 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Adriana,

Thank you for the great feedback! We are pleased the whole experience was so smooth and efficient 😊 Saatwik will be happy to hear your kind words.

Enjoy your new glasses!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Great experience in the Spitalfields…

Great experience in the Spitalfields store. Staff were so friendly particularly Saj!

24 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Emma,

Thank you for the lovely feedback! We are really pleased Saj and the Spitalfields team made your visit such a good one 🌟

We hope to see you again soon!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Great experience

Sarath was really helpful!

24 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Joanna,

Thank you for the kind words! We are really pleased Sarath looked after you well! 😊

Hope to see you again soon.

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service. Tasneem Was very patient and showed me almost all the glasses in the store. Thank you

24 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Lucy,

Thank you for the lovely feedback! We're pleased Tahsin took good care of you 😊

We hope you love your new glasses!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Only went for a free eye test (but was…

Only went for a free eye test (but was suspicious as normally there's a big sales pitch after) and they didn't try to sell me anything - but helped when I asked for it. I visited the Spitalfields store and was more than happy to buy some new specs thanks to the relaxed vibe, genuinely nice staff, and reasonable pricing.

23 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi Jennifer,

Thank you for giving us a chance, and we are really pleased that the Spitalfields team put you at ease! 😊
No pressure is always the aim, so it's great to hear it came across that way.

Hope you love your new specs!

Kind regards,
The bloobloom Team

Rated 5 out of 5 stars

Zozo is really good at giving advice…

Zozo is really good at giving advice for selecting the frame and colour.

23 March 2026
Unprompted review
bloobloom logo

Reply from bloobloom

Hi there,

Thank you for the kind words! We are really pleased that Zozo helped you find the right frame and colour 😊

Enjoy your new glasses!

Kind regards,
The bloobloom Team

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