Bloomingdale's Reviews 

I purchased a "Simple Human Sensor
Mirror" at the end of November, 2025. The order was placed at the Bloomingdale's store and delivered to my home address in early December 2025.
The mirror started malfunctioning some 2 months later. Bloomingdale's customer service refused a refund or exchange for the product because their return policy is 30 days. So, Bloomingdale's is selling electronics but does not guarantee the quality? What a deception! Walmart, for example, has 90 days return policy.

Bloomingdale’s used to stand for quality, but my recent experience has been a nightmare. My order arrived destroyed—soaking wet due to a snowstorm. While they initially offered replacements, the situation turned hostile when a representative contacted me with an unprofessional threat, demanding I return the damaged items "or else."
To avoid issues, I rushed to return the items on January 22, 2026. Days later, a different representative told me I should have just kept them. Now, I am left with no items, no replacements, and no refund despite my account showing "Return Complete." I have tried calling multiple times to resolve this, but I am being ignored. It is absolutely unacceptable for a luxury retailer to threaten customers over items damaged by a natural disaster. I expect an immediate credit for the items I no longer have.

I’m very disappointed with the quality of the products. In my experience, similar or better quality can be found at discount stores for a fraction of the price. Unfortunately, customer service reflects this decline as well. Bloomingdale’s used to be one of my favorite department stores, but I won’t be shopping there again.

Customer service was below expectations. Response time and support did not match the standard I expected from the brand.

I placed an order for 3 pairs of high end mens sneakers totaling $1906.74. Bloomingdale's decided to reward my account with $425 reward points, as a "thank you for your business", which I did not ask for. Assuming the "thank you reward points" were earned due to my significant purchase order of $1906.74, I had to order a different size of sneakers, as the sizes that came were irregular. When I decided to return one of my orders, that did not fit, due to oversized dimensions of the sneakers, my visa was only credited partially, with a $432.56 deductible. I called Bloomingdale's and was advised, that actual dollar amount deductible was taken in exchange for $425 Loyallist rewards points, which I did not ask for and did not consent to purchasing, or converting my actual credit card dollars into reward points. Then I was advised by Bloomingdale's manager, that if the order with reward points purchase is returned, all the original credit card charges will be reverted/credited back to my visa card. After all my orders were returned , Bloomingdale's refused to credit my original Visa credit card order in full, converting (upselling) me my actual $432.56 Visa credit card dollars into a 180 days expiring reward points. After spending 3 hours 15 min and 48 sec on a single phone call with various Bloomingdale's outsourced representatives and managers, some of which barely spoke and understood the issue in english, I was advised that the issue is escalated to another mysterious management level for correction of wrong transaction. After being a loyal Bloomingdale's customer for 35 years, this matter appears absolutely shocking and disappointing customer service and a true example of a scamming business practices. Hope this unpleasant matter is addressed with corporate management for correction.

I received a gift from my sister and wanted to exchange it for a smaller size, different color but after about 15 or 20 minutes on the phone, The Man! says he has to call my sister for permission which I think is absolutely absurd! Why would I do that when she sent me a nice gift and I just need a different size what a hassle and really quite bad customer service that they require this. I’ve been shopping at Nordstrom and was thinking of starting to shop at Bloomingdale’s instead but now there’s no way that’s going to happen as I will not shop here with these old-fashioned rules! Bloomingdale’s is not for me so I will return the robe instead! Will they have to call for that?Ugh! I had an order number. This is just bad customer relations on every level! This will contribute to their demise!

I ordered a pair of expensive jeans online that were marked down. Even on sale, they were a bit pricey but it’s a favorite brand of mine that wait to catch on sale.

What arrived was a pair of Calvin Klein jeans that someone had clearly switched the tags on. The 2 items look NOTHING alike either. I’m guessing someone bought the expensive jeans and then brought in a cheap pair of jeans with the tag for the expensive ones attached and successfully go a return. I would expect better from Bloomingdale’s.

I contacted customer service via chat and that was just a frustrating experience. I sent pictures of what I ordered VS what I received and they thought the issue was that the security tag was left attached to the item. I got nowhere with the chat so simply gave up. I have submitted a return and a complaint but I am certain the item is no longer available.

I have shopped with this company for years but I am done. Beware if ordering online!

Amazing service by Jannet at Bloomingdale’s. She altered my dress perfectly and had it ready the same day. Fast, professional, and highly recommended.

I have a Macy’s partner credit card with a 100% payment history, no returns ever. My credit score is around 800 and fluctuates slightly, as expected. I made one order on Bloomingdale’s — it was canceled. Initially it was a forwarder, but if that is an issue, stores usually say so.
I made a second order to a different address. To avoid any ambiguity, I changed the address to my friends’ home — closer and more logical than shipping a single pajama set across the country. That order was canceled as well.
Customer service agents genuinely tried to help but could not fix anything. I spoke with a supervisor who promised to run some kind of “re-evaluation” and told me she would email me the results. I had heard that such promises are sometimes made, but had never experienced it myself. Unfortunately, I don’t remember her name. There was no re-evaluation and no email. She simply brushed me off and lied.
She mentioned some “address mismatch.” I contacted my bank directly — they confirmed that all billing information is correct, exactly as shown in my account and in the screenshots I provided. I was also fully willing to change the payment method if needed. I have never made cancellations, suspicious orders, or anything even remotely questionable.
The next morning I called again. The agents tried very hard to help. I asked for a supervisor. His name was Anthony (possibly fake). He refused to provide a last name and behaved openly disrespectfully. He claimed they had sent me a paper letter explaining everything. I asked for a tracking number. I also asked how they supposedly mailed it to my home address if they claim they don’t trust that address as my billing address. Of course, no letter was sent, and none will ever arrive. They lie calmly and without hesitation.
It is very clear that this company is fully controlled by a rigid automated system that simply cuts off people who look “different” according to some internal script. There is no evidence that this system meaningfully reduces fraud. Professional fraudsters adapt, mimic approved behavior, and understand algorithms. Ordinary customers get caught randomly, as statistical outliers.
I will not do business with a broken site like this. The only response to such practices is to vote with your dollars. Otherwise, it will continue exactly like during COVID: first forcing people to stay home, now conditioning them to behave identically online.
I hear Bloomingdale’s is heading toward bankruptcy. If this is how they treat honest customers — that outcome is well deserved.

If I could give zero stars I would. Ordered shoes online but wanted to return in store. Nightmare. First staff had no idea where I should return an online order. I had to go to three different floors. Then when I finally get to the right place the rude customer service agent informs me that because I ordered from an online vendor, tgey woukd yave to return item to vendor then I woukd get my refund which woukd take at least two weeks. Nope. Will never shop there again. This is why Nordstrom is the place to shop.

I am very disappointed in Bloomingdale’s. I ordered three ties and socks for my son. Three days later I received an email that two of the ties were sold out. Ten days later the I received an email that the last tie wouldn’t come for another week! So much for customer service. Needless to say I won’t order from them again.

I recently purchased a bed from Bloomingdales in Short Hills. What an incompetent organization. With my bed, I was supposed to get a rebate. And even after I was misquoted on the amount from 4 different employees, they decided they would not honor what their own staff told me. They don't understand their own products and deals. The bed took about 15 minutes to purchase and more than 2 weeks later I'm still trying to get any rebate I was promised.

The website says I’ll get my package before Christmas. I ordered on December 15th now it says arriving 12/26 that’s terrible and false advertising

My jeans were delivered to the wrong address (completely USPS' fault and not Bloomingdales). I contacted Bloomingdales to see what could be done and they offered a full refund on the purchase. Amazing customer service on their end.

Purchased the Garmin 265 through bloomingdales and they shipped through a third party seller, Rainforest Deals. Not only did they take forever to ship the product, they shipped the wrong item. I ordered the 265 and they sent me the 265S. Most likely it was already out of stock and they thought they could get by by sending a similar item. They also did the same to a friend who purchased the same item. On top of the site says you can do returns in person but in reality you can't because the item was incorrect and it's a third party seller, so wasted my time and everyone else's who order this item.

I absolutely love Bloomingdale’s. Unfortunately, I don’t have one located close to me so I have to rely on all online shopping with them. I have had numerous orders and their service is fantastic. Quick delivery, free returns and they stand by their products. One item came broken and they offered a refund or expedited shipping immediately I couldn’t ask for better service.

We called into Bloomingdales to buy the Bloomindales little and medium brown bags.
We were informed that the bags were on the 8th floor, we arrived on the 8th floor and could not find them anywhere, we asked the ladies on that floor where they were and were informed they no longer had any.

We left floor 8 and went back down to the 2nd floor and spoke to a young lady called Mahi from Denim who personally went up the 8th floor herself to look for the bags we were looking for. Mahi went totally out of her way to find the bags for us which we were totally grateful for, so I just wanted to thank Mahi for all her help, she is a credit to the store.

Online customer service is useless.

This service is a disgrace. I purchased a dress that did not fit I had so much hassle trying to return it. There wasn’t even an online service for this that had ring a number. I’m still waiting on the refund since October. The customer service haven’t a clue what their at and they just respond by passing it on to to someone else. Do not buy anything here they are ridiculous,

I attempted to place an order for sweaters. Each time, I received an email stating that the order had been canceled due to verification issues. So I placed the order 2nd time, and then 3rd time. All of 3 orders were canceled by Bloomingdale's. After contacting Support team via email, I was repeatedly informed that the problem was due to mismatched addresses or phone numbers, despite all information being entered correctly. In the 3rd email the agent stated that the problem could be due to shipping my order to a different address than my billing address! Excuse me? We’re are in United States, and according to the law I have the right to send my order wherever I choose to.

I then contacted their Consumer Protection Team by phone, providing all requested information in detail: who placed the order, why the billing and shipping addresses differ, and confirming all our personal data multiple times!!!!!!!!! Despite this, instead of resolving the issue, I was told that I would receive an email explaining the reason for the cancellations, but no such email was ever sent!!!!!

Not only this level of customer service is disappointing, but it is frankly disgraceful. It seems service team is just following some simple scripts, but in reality this team is completely useless. They're unwilling to actually help customers, take any accountability, or resolve real issues.

I have never had any issues with any online store in the past. But Bloomingdale's provided me with a truly unique experience.