Bloomingdale's Reviews 

Oh I wish I had read reviews here before I ordered… I was paying with a UK credit card and my order was declined twice but the money was taken immediately. Apparently I have to wait 10 days for the money to be returned 🤷🏻‍♀️. When the product arrived (diamond stud earrings) it was faulty. I can’t believe that a luxury retailer wouldn’t check something like that before sending but I ordered a replacement which was apparently being sent speedily (not here 5 days later). For the return I have had to contact customer service 3 times - each time getting different information. I will NEVER use Bloomingdale’s online again. My trust in the entire operation has fallen through the floor tbh - if you have such shambolic after sales service then there is a big problem within your entire organisation. The only ray of light is the lady on the Creed counter in the Broadway store who helped me with my original order. I only hope Bloomingdale’s appreciates when they have an employee like her (although I seriously doubt they would even notice). Honestly Bloomingdale’s you need to buck up - and fast - or you are going to go under.

No price match. Charged 10x what it costs on other sites.

A promotional gift card was part of the order I made on Bloomingdale’s. The email that I received notified me that I will receive the full details of the card close to the dates when I can redeem the card. I didn’t receive such email. I tried to chat with the representative but they couldn’t help and advised me to call the customer service. When I called the customer service the hustle continues. I was transferred numerous times between different departments, and at the end was told that they can’t help me and I should wait for the email. With so many competitors around I don’t know how this company is still in business. Needless to say I am not going to shop there anymore.

Horrible customer service. The people who attend you over the phone when you try to buy their products have horrible service. Dont know the word thank you, please, you welcome. Horrendous experience of a store is a few years away from an inevitable death.

Garbage. I got a call at 8 this morning from UPS saying they couldn't deliver because they couldn't verify the address. So I reverified it with UPS directly. I checked Bloomingdales today and it says 'Package returned to sender'. I called support and I was less than thrilled. Before you shop here, look at Saks. Their service is better, products are the same overpriced BS, and they actually have a working system that UPS gets right the first time.

After my account was hijacked, my email changed, and my saved payment method fraudulently used, Bloomingdale’s flatly refused to delete the account or restore my access. They offered no case number, no resolution, and left my personal information in the hands of someone else simply saying, “sorry, there’s nothing we can do."

This failure to act is a direct violation of FTC identity theft protections. As the owner of a tech company, I can state with certainty: they absolutely have the ability to delete an account. Their refusal demonstrates how little protection they provide for your personal information.

The didn't honor their own own published privacy policy, which states that customers may request closure of accounts and deletion of personal data.

I spent two hours on this even with supervisors and their privacy dept. Someone is fraudulently using my saved card and they refuse to close my account, give me access back, or delete my information.

Absolutely disgusting as a company. It's also in violation of consumer data laws.

Will be filing formal complaints against this company.

Complete crap with the online checkout. I inputted all my information correctly and somehow they still couldn't verify it. so the order was canceled and if I didn't have more funds to make another purchase I would of had to wait for the refund to be processed to buy again which would of left me crap out of luck if the product would of went out of stock. Bloomingdales fix your Apple Pay!

This is the worst store to shop online, I bought 6 perfumes for my wife's birthday, it was so complicated and after placing the order they canceled my order the next day I called them they told me that the reason for cancellation was no response to the text message to confirm the purchase knowing that I did not receive any text message of this kind, now neither perfume nor my money refunded, they suggested I replace the order with a new payment, of course not I would not want to have the same problem and to be honest I did not want to do business with them, Order 763180054

I have never before experienced such a shambolic company . Why is it so difficult to place an online order if you are staying in the US but have a U.K. address??? I don’t get it . Customer services were also incredibly rude , not bothered and at one point just hung up the phone .
Such a shame as it used to be such a lovely store . Move with the times Bloomingdale’s otherwise your iconic” store will go bust . Sadly it already is . What a total disaster they are

Shocking Lack of Oversight at Ala Moana Bloomingdale’s

On Saturday, July 12, 2025, around 1:50 p.m., I had a very disturbing experience at the Bloomingdale’s in Ala Moana Shopping Center. My wife needed to use the restroom, so we were directed to the third floor. The men’s room and family restroom were both occupied. We waited over 20 minutes with no Bloomingdale’s employees in sight in the nearby departments.

Eventually, a teenage boy (around 16) exited the family restroom, followed shortly after by a younger teenage girl (about 14). The stench of marijuana was overwhelming, poorly masked by perfume. It was clear the restroom had been used for both drug use and inappropriate behavior.

This happened in broad daylight in a family-oriented store—with no staff presence and zero intervention. Completely unacceptable.

This store urgently needs better restroom monitoring, employee visibility, and basic security measures. Until changes are made, I would not recommend this location to anyone concerned about safety or professionalism.

I searched for Hudson Park towels online at Bloomingdales, and once I found them, I chose a color, and it saw them in pictures as a set - bath, hand, face. Then it said select a size, which I chose the bath towel. And still it showed a set for over $50. I chose 2 sets and checked out. When they came, there was only 2 bath towels. Somehow I missed the fact that they weren't a set. When I called, etc., I could not get anyone to help me, although they did see that the picture was misleading. So I spent over $100 for 2 towels - ridiculous. Never again. #762222858

Impossible to order on this website if you have an international credit card and ship to the US. Even international PayPal and Apple Pay don’t work. I order on most US retailers (Nordstrom, Neiman & Marcus, Saks, Shopbop, Revolve, Moda operandi, SSENSE) never EVER had a problem ordering with my PayPal account and ship to the US.

I recently encountered significant issues with Bloomingdale's customer service. Unfortunately, the representatives I spoke with seemed poorly informed and struggled to comprehend my inquiries, even when I used straightforward American English.

When I called regarding my new credit card, I was told I could use it online immediately upon approval. This turned out to be misleading, as I was informed I needed a code sent by mail, which I never received. Despite being a loyal customer with points to redeem, I was unable to make a purchase during a sale because my card was marked as "under review."

The inconsistencies in their communication and service are incredibly frustrating. If I could, I would gladly step in as a manager or director to help improve the customer experience at this store.

Great service from Carlino. Bloomies don’t always have the best staff but Carlino really made my shopping trip special.

I am trying to place an order for hours. Payment goes to error. I chat with customer service, they sent me a payment link, still the same issue. Never again. Waste of time. Horrible, horrible website. No app for android, only for iphone.

They would send you a wrong item (something similar to what you ordered by a style or a brand ). The wrong item looks like they can not sell and need to get rid of. Then, they will try to make you keeping it by not refunding or sending it back to you, claiming you returned it without tags or something like that. Happened to me twice. Will never shop there again. . I think Federal Trade Commission needs to look closer at their business practices

I returned an item to Bloomingdale’s in May 2025 and mistakenly included my personal necklace (valued at over $1,900) in the package. I contacted Bloomingdale’s immediately to correct the error. Despite acknowledging receipt of the return and refunding the original item, they have failed to locate or return my necklace.

I’ve now gone through four separate “investigations” over several weeks with no resolution or meaningful updates, even after filing a formal complaint and contacting their executive team. I was even sent a $100 gift card, which was unrelated and does not address the issue.

This has been an extremely frustrating and unprofessional experience for a high-end retailer. I expected better care and communication. I still do not have my necklace or a resolution, and I would caution others to be extremely careful when returning anything to this company.

I was unable to complete a purchase because my account was flagged for "excessive accommodation requests" when I had only made 1 purchase in the past year (and absolutely no accomodation requests)-- I was told that they were not able to do anything about that even if it was made in error and that I was unable to make any purchases until the issue was resolved by their investigation. Obviously I will never be ordering with them again as this was a huge inconvenience, but beware: you may not be able to order because of website errors and they will blame your account.

Customer service is useless! It’s like talking to a wall! No one seems to understand what you need.

this is not actually Bloomingdale's this is a drop shipping company paying them to use the name, what i received was 4 days late even though i paid for expedited shipping and not what i ordered, do not use this is basically a scam website masquerading as a name brand department store