BON CHARGE Reviews 

I purchased a toothbrush on 14 November 2025 and informed that delivery would be 6 to 9 business days. Nothing received. On 27th November I received an email stating that the toothbrush is on back order. I wonder if anyone has placed an order for a toothbrush after the 14th November and already received it?

Update - It is now 12th December and still no sign of my order. Bon Charge are saying that they are waiting for stock to arrive. Clearly this company has no moral standing in that they are selling items that they do not have. Appalling customer service.

After having signed up to receive offers via email the offers are never followed through by Bon Charge, i was told if i did a review on the item i bought i would receive a $100 voucher to spend in the Black Friday sale, the credit never arrived> Previously i had an email with 25% off all products, however, when i got to check out it was only 15%. I have emailed the sales team who stated they would investigate, but no emails since. This is frustrating as they are misrepresenting the company with their offers

I never thought I'd get so excited about a lightbulb... but here we are! I purchased numerous Bon Charge full spectrum bulbs to replace all the lamps in my home. They are undeniably cozy and cast such a gentle glow. I also love the Light Blocking Lamps which I have at my bedside. They're so simple and functional and you can really feel the difference in the light quality. I'm hooked!

Great communication, fast delivery to an area that usually takes a long time. Fantastic product! I got the red light mini and it's perfect for travel. I've purchased other products like their glasses and lightbulbs and would recommend 100%

Great service, fast shipping

Love my red light mask! Would definitely recommend

Been looking into red and near infrared light therapy after hearing it on the Huberman podcast. Then did a lot of research on which brand to buy from. Finally narrowed down to Bon Charge being based in Australia. TGA certified and heaps of positive reviews. Bit the bullet and bought the Demi panel. I was a bit worried that I won't keep up with it but surprisingly I have been very consistent, I think that's because it's so easy to use and it feels good. A red light panel is an expensive device but I figured trying to reverse aging later would cost even more. This is cheap in comparison and backed by science.

Great Pricing on 3 level brightness red light. It is great in the evening when reading, and when I want to shut off my normal light to relax and wind down for the evening. I was skeptical of how red light would work and was pleasantly surprised at how it was much more soothing and not harsh to the eyes, like normal lighting. Great job Bon Charge.

I placed an order with BON CHARGE on 10 November for over AUD $750 (Order #329957) for their red light mask products. The payment was processed immediately… and that’s where the service stopped.

For more than two weeks, I received no products, no updates, and no communication. I emailed multiple times — nothing. One of their internal support addresses even returned a server-level bounce, suggesting their helpdesk system isn’t functioning at all.

Only after escalating repeatedly did the company finally reply, claiming they had emailed me twice requesting an address confirmation. This is simply untrue. No such emails ever arrived — not in my inbox, not in junk, and I had been checking both daily.

The fact that BON CHARGE held my money, failed to communicate, and then attempted to shift the blame onto me instead of acknowledging their own lack of contact is extremely concerning. This is not the behaviour of a reputable or customer-focused company.

I am now proceeding with a chargeback through my credit card provider and lodging a complaint with WA Consumer Protection for potential breach of Australian Consumer Law.

Buyers beware: if something goes wrong, you may find yourself dealing with silence, misdirection, and no clear way to resolve your issue.

The product works just as described. I was a bit skeptical of red light therapy, but it has certainly made a difference.

Customer service was great. They responded quickly to any questions I had. The products are quality (I've ordered several items including the night light, lamp, and blue blockers for the whole fam, and a pair of computer glasses for myself. The red light really helps set the wind-down mood for my kids which is priceless itself. I'm a fan!

Bon charge has been amazing for me! The red light face mask device helps me relax and sleep better! I have even notice skin changes like pore shrinkage. Highly recommend!

I purchased the Red Light Face Mask and and very happy with the results! Shipping was fast and it arrived securely packaged. Updates on shipping were also great. I also have the Blackout Contoured Sleep Mask and it has really helped me sleep much better. Very comfortable and keeps all light out.

I have just received my second order from Bon Charge so it goes without saying that I have been very happy with their products. Great communication and quick delivery, I highly recommend them!

The red light lamps, bulbs, night lights & flashlights are great for use at night to prevent blue light inhibition of melatonin and sleep disruption. We;ve used them for several years and can attest to the difference in sleep quality.

all the products I have ordered were good quality and very useful in enhancing my circadian health

I ordered a set of light bulbs to further improve my sleep. I've been using red light filters on my devices for months, but there was still some blue light coming from my light bulbs. Even the warm-toned ones. Now that I have these, everything has changed. I can feel my body gently calming down, and I can do anything in this light. I can see more than enough to take care of my dental hygiene in the evening and read in bed. I turn them on two hours before bedtime and couldn't be happier.

Glasses are really good quality. Sturdy frames and hinges. Prescription is perfect. I bought one pair and will be buying the full range for sure.

I believe that I’ve been blatantly ripped off by Bon Charge!

I’ve patiently waited to hear from them, as no confirmation of order from them for last 7 days?

I’ve emailed them 3 times so far and requested that they send me a receipt for the Infrared Sauna Blanket and the Red Light Face Mask, which I paid for in full last Friday - as well as paying for the 2-day delivery but they simply ignored my request.

I haven’t received any documentation at all that states that I’ve paid them except that they told me in a reply it was on its way about 5 days ago. An email takes a few minutes to send!

I did get one reply email from them that gave me a moody tracking link whereby there is zero movement of the product except to say that it was handed to the carrier - and that was 4 days ago and there’s been no movement since.

I believe that I’ve been scammed because they could have st least sent me some kind of receipt to say I’ve paid for it - yet they’ve been quick to bank my money.

I’ve been buying products online for twenty odd years and EVERY seller has sent me a receipt of payment - that’s why I know they’ve scammed me.

I have emailed them earlier this morning and requested that they now cancel the order and refund me in full - but they have not replied! No surprise there!

I must now open a dispute with PayPal.

I could have purchased this product or similar from many other sellers but I saw this being promoted on a YouTube video and so I guess he’s in on the swindle.

If I could, I’d give zero or minus stars for Bon Charge.

UPDATE: After the delay they came late by about a week and the sauna bag much later and not only did the both come with zero documentation or instructions but they sent me the Velcro version of the sauna bag when I paid nearly £40 extra for the zip up version.

Their link for returns is a fake link because it goes to a blank page.

They also wouldn’t cancel the order before I received them and while the sauna bag was in clearing and not even in transport!

They are an unscrupulous band of deceitful individuals.

I use the sauna blanket almost every day. I also use the red light while reading in bed at night.