Blue Diamond Garden Centre in Matlock always looks fresh and welcoming. Plants are fresh and well kept. There is always something different that catches your eye. Indoor plants, out door plants, gift... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All staff are so polite and accommodating. Everyone appears happy and content in their work , its so refreshing to see. This is our 5th visit and its still consistent as ever . I see Xmas decorat... See more
Company replied
Late night opening Fosseway, moreton In marsh. Greeted very friendly by the team handing mince pies. Cafe very friendly staff. Outdoor team helpful and very personable service on the tills. Credit to... See more
Company replied
The lovely lady at garden centre exit till. She spent time helping me set up blue diamond car registration online and physical card. Can't praise her enough we spoke about our ages this was left si... See more
Company replied
Company details
Information provided by various external sources
Welcome to Blue Diamond, one of the largest garden centre retail groups in UK and Channel Islands, offering a huge variety of lifestyle products.
Contact info
PO BOX 350, St Peter Port, GY1 3XA, Guernsey, Guernsey
- 0800 368 8682
- info@bluediamond.gg
- www.bluediamond.gg
4.5
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Easy to Shop at Melbicks
We usually make a quick visit when we're in the area. I needed compost, so went straight to the tills and a lovely girl sorted out our payment and a helpful young man came to load our car, it made it so easy not having to take the compost all through the store to pay for it.
11 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Margaret,
Thank you for taking the time to leave us such a lovely Trustpilot review.
Your kind comments mean a great deal to us here at Blue Diamond Garden Centres and for our team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
I recently visited Canterbury Chartham…
I recently visited Canterbury Chartham Garden Centre with the intention of purchasing a few David Austin roses and (Harkness *not stocked) June is usually the perfect time to view and buy roses, so I was really looking forward to the visit.
Unfortunately, I was completely shocked by what I found. The condition of the roses was extremely poor—dry, under-watered, and showing clear signs of disease & stress, including black spot, Rose Rust, yellowing leaves, and faded, dead blooms. There was a large amount of stock, but much of it appeared old and as though it had been sitting there for quite some time.
Given the premium price and reputation of these roses, I expected them to be well cared for and properly maintained. Sadly, this was not the case at this particular Blue Diamond garden centre.
A very disappointing experience and such a shame to see.
18 June 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Tedi,
Thank you for taking the time to share your feedback via Trustpilot.
Please accept our sincere apologies that the condition of the roses at Canterbury Chartham Garden Centre did not meet your expectations. We are disappointed to hear of your experience, particularly as you had made a special visit to purchase David Austin roses.
Your comments have been shared with the Garden Centre management team so they can review the condition and presentation of the plant area. We appreciate you bringing this to our attention.
We hope to have the opportunity to welcome you back for a much more positive experience in the future.
Kind regards,
Joanne
Blue Diamond Garden Centres
Found everything I needed and a lovely…
Found everything I needed and a lovely experience walking round
10 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning,
Thank you for taking the time to leave us such a lovely Trustpilot review.
We are delighted to hear that you found everything you needed and that you enjoyed your visit to our garden centre. Your kind comments mean a great deal to us and our team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres
Always like going to the garden centre…
Always like going to the garden centre for a cup of tea. Had lunch yesterday,although the heat was diabolical inside the dining area the staff we spoke to were extremely pleasant and helpful. Although there was one presumeably the supervisor? could have help the rest out in the heat. The food was extremely good and large portions. Well done ladies. Thank you
8 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Vi Cook,
Thank you for taking the time to leave us such a lovely Trustpilot review.
Your kind comments mean a great deal to us and our Blue Diamond team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres
Don't expect to find the exit in a hurry
We visited the Trentham centre for the first time and found it to be well up to the excellent standard we are used to, but using the trick of making it difficult to get to the exit without having another full tour of every department is most annoying and needs reviewing.
5 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Brian Garmen,
Thank you for taking the time to leave your review via Trustpilot.
We are delighted to hear that your first visit to Trentham Garden Centre met the high standards you have come to expect from Blue Diamond.
We also appreciate your comments regarding the store layout. Customer feedback is invaluable, and your observations have been shared with the Garden Centre management team for consideration.
We hope to welcome you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
This is a review for their restaurant
This is a review for their restaurant. No aircon. Jacket potato cane without any butter at all, a tiny side salad that was brown at the edges. No taste to the meal, very disappointing, and fairly expensive
9 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Sara Camp,
Thank you for taking the time to leave your review via Trustpilot.
Please accept our sincere apologies that your recent restaurant visit did not meet your expectations. We are sorry to hear that you were disappointed with your meal and the restaurant environment.
If you experience any issues during your visit in the future, we would kindly ask that you bring them to the attention of the Restaurant Manager or a member of the team before you leave. They will always do their very best to resolve any concerns and ensure you leave satisfied.
Thank you again for your feedback.
Kind regards,
Blue Diamond Garden Centres.
Great all round experience
Great all round experience. The staff are friendly and knowledgeable.Wonderful choice of clothes, quality plants delicious scones and tea. Well worth a visit
3 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Sylvia,
Thank you for taking the time to leave us such a lovely Trustpilot review.
Your kind comments mean a great deal to us and our team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres
I gave Percy Throwers 5 stars been…
I gave Percy Throwers 5 stars been loads of times spent loads but it seems they have fined us £60.00 for staying more than 3 hours. We have been to many of their GC but NOW THEY CAN GO AND STUFF THEMSELVES We are never going to another of their stores again never spending one penny.
And I don't want apology from you You have lost our business if this is how we are treated.
7 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good evening Mr Mark Bradley,
Thank you for taking the time to share your feedback via Trustpilot.
Please accept our sincere apologies for the frustration and disappointment caused by receiving a Parking Charge Notice. We completely understand how upsetting this has been for you.
The parking scheme was introduced to help ensure that genuine customers are able to find parking spaces, as we were receiving an increasing number of complaints from visitors who were unable to park due to non visiting customer vehicles occupying spaces for extended periods.
We are genuinely sorry that this has affected you and that it has led you to feeling this way.
Kind regards,
Blue Diamond Garden Centres.
Beckworth Emporium is a great place
Beckworth Emporium is a great place. The restaurant is excellent food of the highest quality and value for money. The food hall is superb. The plant are fantastic quality and these a reasonable range to choose from. The garden furniture and bbq equipment is of the highest quality. All round a great place to shop and eat. Well worth a visit.
3 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Mark,
Thank you for taking the time to leave us such a lovely Trustpilot review.
Your kind comments mean a great deal to us here at Blue Diamond and our team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres
A lovely place to visit
A lovely place to visit. The Garden Centre is a riot of colour with an extensive selection of plants, everything you would need,including garden furniture, barbecues and lovely accessories.
The food hall is truly wonderful with a great selection of cheese, meats, pastries, cakes and chocolates as well as lovely gift items.
The clothing selection was very tempting and I will return for the Autumn range and also to do Christmas shopping.
Had a wonderful day out with good coffee and a very nice lunch in a spacious air conditioning restaurant.
Staff very helpful and friendly.
3 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Ann John,
Thank you so much for your wonderful Trustpilot review.
We are delighted to hear that you had such an enjoyable day with us and appreciated our range of plants, food hall, clothing, restaurant, and the friendly service from our team.
We look forward to welcoming you back for the Autumn collection and your Christmas shopping.
Kind regards,
Joanne
Blue Diamond Garden Centres.
Great service and range of goods on…
Great service and range of goods on offer, always clean and staff are helpful
28 June 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Mary Goodall,
Thank you for taking the time to leave us such a lovely Trustpilot review.
Your kind comments mean a great deal to us here at Blue Diamond and for our team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres
5* accessibility
I took my disabled father to Fosseway Garden Centre last week. Parking the WAV Van was easy with lots of room to get the wheelchair out safely. The centre was arranged so that there was easy access all around inside and out. We started with tea and cakes. Absolutely delicious with friendly table service. Then we easily navigated the plant section to find what we wanted. Prices were reasonable and I bought myself 2 tea roses reduced to a £1 each. All in all a relaxing enjoyable outing for all of us.
3 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning R Smith,
Thank you for taking the time to leave us such a lovely Trustpilot review.
Your kind comments mean a great deal to us here at Blue Diamond Garden Centres and for our team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
Excellent customer service and good…
Excellent customer service and good quality plants. The assistant helped me select my tree, accompanied me to the checkout and then helped me get it into my vehicle. Nothing was too much trouble.
3 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Patricia Foulkes,
Thank you for taking the time to leave us such a lovely Trustpilot review.
Your kind comments mean a great deal to us here at Blue Diamond Garden Centres and for our team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
I visited your Harlestone Heath store…
I visited your Harlestone Heath store this morning for some advice regarding Wind Spinners & spoke to a young guy called Kamil.
He gave really good customer service, was very helpful and I was extremely impressed.
5 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Robert Clarke,
Thank you for taking the time to leave us such a lovely Trustpilot review.
Your kind comments will make a great deal to our team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
If you have some spare time visit this garden centre, you won't be sorry.
A beautiful garden centre with something for everyone. Truly healthy wonderful plants, suggested displays, great gifts, tasty food, sumptuous clothing all beautifully displayed and friendly helpful and knowledgeable staff. A real treat to visit and always come away with something! Good cafe for a break from shopping too. A really good garden centre.
2 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Mrs Lorna Neale,
Thank you for taking the time to leave us such a lovely Trustpilot review.
We are delighted to hear that you consider our Blue Diamond garden Centre is beautiful and has something for everyone!
Your kind comments mean a great deal to us and our team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
Delightful home made cakes
Had a delightful home made cake in their tasteful (and cool!) restaurant.
Staff could not have been pleasanter.
Bought some very nice roses whilst we were there. Healthy plants that had been well looked after. All in all, a very enjoyable visit.
2 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Vaughan Robinson,
Thank you for taking the time to leave us such a lovely Trustpilot review.
Your kind comments mean a great deal to us here at Blue Diamond Garden Centres and for our team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
PCN Shrewsbury
Percy Throwers Shrewsbury no have a 3 hr parking limit, this makes a visit with my mother who uses a walkng aid very difficult to complete. I have today recieved a PCN, customer services (who should be able to cancel the charge (I have proof of purchase)) could not have been any less helpful.
Edit. I have since received a comprehensive response to an email query. It still means I have to chase the PCN through the company but at least explained the process for next time
4 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon Steve,
Thank you for taking the time to share your feedback via Trustpilot.
Please accept our sincere apologies for the disappointment caused by your recent visit to Percy Thrower's Garden Centre. We appreciate that the three-hour parking limit can present challenges, particularly when visiting with a family member who has reduced mobility.
We are also sorry to hear that you were disappointed with the assistance you received from our Customer Service team, but we appreciate you for providing us with a update. However, should you require any further support regarding this matter, please contact us directly via the email address below:
customerservice@bluediamond.gg
Kind regards,
Blue Diamond Garden Centres
Well worth a visit …
Absolutely love this garden centre- great for all the plants & literally everything else you could want for the garden, the clothes range is just brilliant- not cheap ( though have picked up the odd bargain in the sales) but the clothes are excellent quality & there's a huge choice. The café is also excellent- again, not cheap, but delicious. All the staff are always very friendly. Thoroughly recommend
1 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Kate Heal,
Thank you for taking the time to leave us such a lovely Trustpilot review.
Your kind comments mean a great deal to us here at Blue Diamond Garden Centres and for our team.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
Percy Throwers blue Diamond has a store…
Percy Throwers blue Diamond has a store packed with a great variety of products. The store is bright and clean. We visited all areas of the store on Monday 29 June, and my friend shopped in Bonmarche. We visited the restaurant too which was clean and service was efficient. We opted for omelettes off the brunch menu which were ok but not great. We moved to plants next and I got 2 packs of bedding plants and my friend also got two.
I did return on Thursday 2 July with another friend and the fish and chips was superb. More plants bought! It’s a difficult time for garden centres with windy but hot conditions.
29 June 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon Ann Star,
Thank you for taking the time to leave your review.
We are delighted to hear that you enjoyed visiting Percy Thrower's Garden Centre and appreciated the wide variety of products, our clean and welcoming environment, and the efficient service from our team. It's also wonderful to know that you returned for another visit and enjoyed the fish and chips so much!
Thank you for your understanding regarding the challenges that the recent hot and windy weather brings for our plant teams. We truly appreciate your continued support and look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres
Plenty of choices .staff have good…
Plenty of choices .staff have good knowledge of products.
27 June 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Mr Rodney Carden,
Thank you for your lovely review.
We look forward to welcoming you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.