Blue Diamond Garden Centre in Matlock always looks fresh and welcoming. Plants are fresh and well kept. There is always something different that catches your eye. Indoor plants, out door plants, gift... See more
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Review summary
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Reviews shaping this summary
All staff are so polite and accommodating. Everyone appears happy and content in their work , its so refreshing to see. This is our 5th visit and its still consistent as ever . I see Xmas decorat... See more
Company replied
Late night opening Fosseway, moreton In marsh. Greeted very friendly by the team handing mince pies. Cafe very friendly staff. Outdoor team helpful and very personable service on the tills. Credit to... See more
Company replied
The lovely lady at garden centre exit till. She spent time helping me set up blue diamond car registration online and physical card. Can't praise her enough we spoke about our ages this was left si... See more
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Company details
Information provided by various external sources
Welcome to Blue Diamond, one of the largest garden centre retail groups in UK and Channel Islands, offering a huge variety of lifestyle products.
Contact info
PO BOX 350, St Peter Port, GY1 3XA, Guernsey, Guernsey
- 0800 368 8682
- info@bluediamond.gg
- www.bluediamond.gg
4.5
Excellent
7k reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Lovely garden centre to visit
Lovely garden centre to visit. Not only lovely plants but a variety of other shops. Clothes, kitchen ware, gifts, footwear, toys and cards. Also has a lovely restaurant and all staff are friendly.
Great, large car park too.
3 August 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon Wendy,
Thank you so much for your 5-star review and for taking the time to share your kind comments on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.
Lovely friendly staff
Lovely friendly staff, fantastic food and service in the restaurant, definitely recommend.
2 August 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon LJ,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot about our lovely staff.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back to our restaurant again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.
We had afternoon tea which was…
We had afternoon tea which was absolutely delicious,this was to celebrate our anniversary we will make this an annual event,highly recommend
2 August 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon Anne,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your Afternoon Tea!
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.
The staff at Brambridge Garden Centre…
The staff at Brambridge Garden Centre were so helpful when I needed a bag of Landscape Bark 90L they even carried it to my car for me.
1 August 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon Irene Stevenson,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot following your recent visit to our Brambridge Garden Centre.
We truly appreciate your support and delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.
Very well laid out premises full with…
Very well laid out premises full with all your gardening needs, well priced and great cafe
1 August 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon Tony Catchpole,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your visit to our garden centre and cafe.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.
Excellent service and very helpful…
Excellent service and very helpful staff, would highly recommend.
2 August 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon Alan Smith,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot.
We truly appreciate your support and high recommendation.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.
Excellent
The staff are extremely helpful and professional when dealing with you as a customer, nothing is too much trouble for them. If you are unsure about anything, go and speak to them because if they do not know the answer to your query they will go and find someone who does. Brilliant Garden Centre would definitely recommend.
28 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Mollie,
Thank you so much for leaving us your wonderful Trustpilot review and recommendation.
I am delighted to hear that our team were so helpful and professional, and that they went the extra mile to assist you.
Your kind words mean a great deal to us, and we look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.
How old was this Jacket?
Just had lunch again at St Mellons Cardiff.
Food not great. Overpriced for what it is.
Old stale and not fresh jacket potato was returned and the replacement was not much better. First one was grey.. ..second one was nearly translucent.
Scone was also stale.
The service was not very helpful. They didn’t know what to do.
I’m finding it very poor at moment.
Such a shame, could be a lot nicer.
The last twice we have been there has not been good.
31 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good evening Carolyn Maggs,
Thank you for sharing your review via Trustpilot.
Can I ask you to contact us directly here at Blue Diamond via the email address below, as we would like to discuss your comments directly with you please:
customerservice@bluediamond.gg
Kindest regards,
The Blue Diamond Garden Centres Team.
No refund, no response, breach of consumer rights
Order: BD2026.06.1577 — No refund, no response, breach of consumer rights
I’m extremely disappointed with Blue Diamond Garden Centres’ handling of my click‑and‑collect order BD2026.06.1577.
The item was never collected, and on 10 July 2026 I exercised my statutory right to cancel under the Consumer Contracts Regulations 2013. Click‑and‑collect purchases are distance contracts, and because the goods were never received, the cooling‑off period never began. The retailer is legally required to refund within 14 days of cancellation.
Despite contacting them on 10 July, 18 July, and again later, I have received no response at all — and no refund. The statutory refund deadline passed on 24 July, yet Blue Diamond has ignored every email.
This is a clear breach of consumer law and extremely poor customer service. I am now escalating the matter through my credit card provider under Section 75 and reporting the retailer to Trading Standards.
A garden centre group of this size should not be ignoring lawful refund requests or failing to respond to customers. Very disappointing experience.
These were not sent to an unknown email address. As per your email today… they were sent to an “unmonitored” address. Which is altogether different. Whilst I’m grateful it is now resolved. It would have been simpler to take accountability and not reframe the issue as my error!
10 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon Nichola Willis,
Thank you for contacting us via Trustpilot, and please accept our apologies for the frustration caused.
I can confirm that the refund for order BD2026.06.1577 has now been processed.
We have numerous ways in which our customers can contact Blue Diamond, including our live chat service, our dedicated Customer Care telephone line and the 'Contact us' facility on our website.
https://www.bluediamond.gg/contact-us
Unfortunately, it appears that your earlier emails were sent to an unknown email address and therefore did not reach our Customer Service team.
We apologise again for the inconvenience caused
Kind regards,
Customer Service Team
Blue Diamond Garden Centres
Excellent service from garden centre
I purchased a 3m square metal pergola together with the matching furniture from Blue Diamond in Rake, Hampshire recently. The lady, Sarah, who sold it to me was excellent! She was knowledgeable about the products, friendly and very helpful. She made buying the pergola a real pleasure.
16 June 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good evening Hampshire Bob,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.
This is one of the best
This is one of the best, if not the best garden centres I’ve been to. So much on offer to suit all budgets. The restaurant was very busy showing its popularity but service was quick and efficient. I’m definitely going back, even if it’s not on my doorstep. Love! Love! Love!
26 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon Jules Hatt,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.
Visit today to Nailsworth garden centre…
Visit today to Nailsworth garden centre and never disappointed ,the staff are lovely always smiling ,had a slight problem and the store manger went out of his way to find a solution for us and we came away very happy and thankful that no fuss was made . Lovely items in this store that you never find anywhere else . Well worth a visit
27 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Betty Duncan,
Thank you so much for your lovely Trustpilot review.
I am delighted to hear that you had such a positive experience at Nailsworth and that our team, particularly the Store Manager, went above and beyond to help resolve the issue.
We really appreciate your kind words and hope to welcome you back again soon.
Kind regards,
Joanne
Blue Diamond Garden Centres.
Restaurant at Lower Morden gone rapidly…
Restaurant at Lower Morden gone rapidly downhill. Have lunched here for many years but the last time the value and quality extremely poor. A small round quiche, tasteless, budget style. One lettuce leaf, inedible as brown and limp and a slice of cucumber. Very poor quality and sadly last time using the restaurant. Spoken to some other local people who all say the same, very poor and drastically declined. Like the garden centre and staff.
18 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Susan,
Thank you for taking the time to leave your review via Trustpilot.
Please accept our sincere apologies that your recent restaurant visit did not meet your expectations.
We hope that you will decide to return in the future and so can we ask that you kindly bring any concerns to the attention of the Restaurant Manager, as they will always do their very best to resolve any concerns at the time and ensure you leave completely satisfied.
Thank you again for your feedback.
Kind regards,
Blue Diamond Garden Centres.
Had a problem with the parasol I…
Had a problem with the parasol I purchased last summer, so spoke to Steve at my local Blackdown garden centre. I was hoping for some advice but instead Steve arranged a replacement under the warranty. Despite having trouble sourcing one his perseverance paid off and a new one is arriving this week. Thanks Steve, a great service.
Despite all of Steve's good work I am still waiting for the replacement.
26 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon Charles Lynch,
Thank you for taking the time to share your feedback via Trustpilot.
I am delighted to hear that Steve at our Blackdown Garden Centre went above and beyond to assist you and persevered in sourcing a replacement under warranty.
However, I am sorry to hear that you are still waiting for the replacement to arrive, but we hope this is with you very soon. I will make sure Steve’s efforts are recognised.
We greatly appreciate your kind words.
Kind regards,
Joanne
Blue Diamond Garden Centres.
Always a friendly welcome from very knowledgeable and caring staff
My friend and I visited the Blue Diamond garden centre in Moreton in Marsh and had breakfast in the restaurant. We received a friendly welcome and there was a good choice of food. We both thoroughly enjoyed our dishes and the service was great. I had recently bought some garden furniture from here too so went back to chat about some more garden furniture and once again, was so impressed with the knowledge of the lady in charge of that department. The quality of the furniture is second to none, as is the care and attention of all the staff I have had dealings with. I shall definitely return
19 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Penny Morris,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.
Brilliant Beckworth…
We visited Beckworth for lunch and also to buy a couple of things from the garden centre, the service and food were excellent, we found exactly what we needed from the garden centre with a little help from a very friendly, polite assistant. We would highly recommend Blue Diamond, both the restaurant and the Garden centre, great products, well maintained, very happy customers, thank you to all who made our visit so pleasant.
20 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Carol A Booth,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.
Absolutely love Mere Park at Newport in…
Absolutely love Mere Park at Newport in Shropshire. Great selection of gifts and clothes at good prices, everything for the garden and the restaurant is 5 star. Amazing cakes, always fresh, and a fantastic selection of lunch and breakfast dishes. The staff are friendly and there is plenty of parking. Fabulous all round!
19 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning Mrs Karen Richards.
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.
Fosse Way Blue Diamond Store
We really love visiting the Fosse Way Garden Centre.. the range of plants and shrubs is great and the lifestyle sections are well stocked and high quality. A few hours well spent!
22 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon Andy,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.
I always enjoy visiting the garden…
I always enjoy visiting the garden centre. The staff are knowledgeable and very helpful also friendly which counts for a lot.
22 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good morning,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.
Just poped in as my Sister in Law is…
Just poped in as my Sister in Law is staying with us from Hertfordshire and we were going to Shrewbury. She said best Garden centre she has visited.
19 July 2026
Unprompted review
Reply from Blue Diamond Garden Centres
Good afternoon Mrs Andrews,
Thank you so much for your 5-star review and for taking the time to share such kind comments on Trustpilot.
We truly appreciate your support and are delighted to hear you enjoyed your visit.
We look forward to welcoming you back again soon.
Kindest regards,
Joanne
Blue Diamond Garden Centres.
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