Bluelamptrust Reviews 70

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Considering 53 reviews, reviewers had a great experience with this company. Customers frequently highlight the staff's professionalism, friendliness, and ability to create a comfortable and reassuring environment during assessments. Many people felt at ease and confident, appreciating the clear communication and supportive approach from the assessors, which contributed to a smooth and stress-free user experience. However, some people were dissatisfied with the service, reporting experiences of being failed multiple times for what they perceived as minor or unfair reasons. A few other people also felt that certain assessors were unprofessional, rude, or unfair, leading to a negative and uncomfortable assessment process.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their professionalism, friendliness, and... See more

User experience

Clients share positive opinions on user experience, often highlighting the professionalism and friendliness... See more

Service

Reviewers mention ambiguous feedback about service. Some customers report highly positive experiences,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was given a very thorough assessment by Assesor Dean Heasley which gave me more confidence in my driving. Where I did have faults, I was given indebt instructions and debriefing on how to move forwa... See more

Company replied

Rated 5 out of 5 stars

I had an amazing experience with my taxi assessment with assessor orfana manzoor. I had previously passed Sandwell council and now applied for solihull council. Both times orfana manzoor was fair p... See more

Company replied

Rated 5 out of 5 stars

had a fantastic experience with Lee, who accompanied me during my Uber driving test. From the moment he arrived, he was professional, reassuring, and incredibly easy to work with. Even though he... See more

Company replied

Rated 5 out of 5 stars

Orfana was an amazing Taxi driving Assessor.. Really relaxed and friendly, which made taking the Test less stressful. She explained things clearly and helped me feel confident behind the wheel! Thanks... See more

Company replied


4.0

Great

TrustScore 4 out of 5

70 reviews

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Hasn’t replied to negative reviews

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Rated 5 out of 5 stars

Professional Assessor

I was given a very thorough assessment by Assesor Dean Heasley which gave me more confidence in my driving. Where I did have faults, I was given indebt instructions and debriefing on how to move forward. Even though he looks tough enough to make any driver nervous, he did manage to make me feel relaxed prior to testing.

27 February 2026
Unprompted review
Bluelamptrust logo

Reply from Bluelamptrust

Really appreciate you sharing this. Dean is thorough by nature and it's good to know his debriefing on faults gave you more confidence rather than less. That's exactly the outcome we aim for with every assessment. Glad he managed to settle any nerves too!

— The BLT Driver Training Team

Rated 5 out of 5 stars

I just pass my taxi test with orfane …

I just pass my taxi test with orfane manzor. It was a very excellent experience with her.

27 February 2026
Unprompted review
Bluelamptrust logo

Reply from Bluelamptrust

Congratulations on passing your taxi test, Abu! Glad Orfana gave you an excellent experience. Thanks for the review.

— The BLT Driver Training Team

Rated 5 out of 5 stars

I haf a very good experience

I haf a very good experience. Orfana is very experienced and i learnt many things. She has excellent and good behaviour and is very friendly

26 February 2026
Unprompted review
Bluelamptrust logo

Reply from Bluelamptrust

Many thanks for the kind words, Hafiz. It's great to hear you found Orfana experienced and friendly, and that you learnt a lot from the session. That's what it's all about.

— The BLT Driver Training Team

Rated 5 out of 5 stars

Orfana was friendly

Orfana was friendly, professional and courteous. Highly recommended.

23 February 2026
Unprompted review
Bluelamptrust logo

Reply from Bluelamptrust

Cheers Ian, appreciate the recommendation. We'll make sure Orfana sees your feedback.

— The BLT Driver Training Team

Rated 5 out of 5 stars

Orfana was amazing during my test

Orfana was amazing during my test. Clear guidance throughout and very observant whilst also giving me feedback at the end as well

23 February 2026
Unprompted review
Bluelamptrust logo

Reply from Bluelamptrust

Thanks for the lovely feedback, Sarfraz. Orfana always aims to give clear guidance and honest feedback, so it's good to know that came through during your test. Much appreciated.

— The BLT Driver Training Team

Rated 5 out of 5 stars

Very good experience

Very good experience. The examiner was Profesional, friendly and well mannered.

19 February 2026
Unprompted review
Bluelamptrust logo

Reply from Bluelamptrust

Thank you, Adnan. Glad the examiner came across as professional and friendly. That's the standard we set for every assessment.

— The BLT Driver Training Team

Rated 5 out of 5 stars

Orfana manzoor is a great person

Orfana manzoor is a great person. She advised me with my faults which made me improve my driving skills to become a safe taxi driver. I have learnt a lot from her as I have had a few assessments but today I have passed. She made me feel relaxed when I was nervous every time and gave me the confidence to pass this time. Thank you so much

17 February 2026
Unprompted review
Bluelamptrust logo

Reply from Bluelamptrust

Congratulations on passing, Hamid! It sounds like Orfana played a big part in helping you build your confidence over multiple assessments. That persistence paid off and we're pleased she helped you get there. All the best on the road.

— The BLT Driver Training Team

Rated 5 out of 5 stars

Orfana Manzoor a highly professional…

Orfana Manzoor a highly professional and a skilled assessor

17 February 2026
Unprompted review
Bluelamptrust logo

Reply from Bluelamptrust

Thanks Asim, we'll pass that on to Orfana. Appreciate you leaving a review.

— The BLT Driver Training Team

Rated 5 out of 5 stars

Nice lovely lady

Nice lovely lady. Orfana manzoor

17 February 2026
Unprompted review
Bluelamptrust logo

Reply from Bluelamptrust

Thanks for the kind words about Orfana, Abdul. We'll make sure she knows!

— The BLT Driver Training Team

Rated 1 out of 5 stars

I took an assessment in Cambridge with…

I took an assessment in Cambridge with an assessor who had no internet to check the vehicle had valid MOT. John was extremely harsh to say the least, I’m switching licenses and already do chauffeuring and taxi work. John wasn’t very friendly at all and marked me down for very harsh minor faults. He was patronising at the end of the test, wouldn’t let me speak or ask questions, no positive feedback. Maybe I caught John on a bad day? I got that impression, I drove round familiar roads to me safely without any major incident so to accrue 16 faults was mega harsh.
May sound bitter just because John failed me but it was more the experience with this rude man, I would NEVER entertain blue lamp again. I have since passed with a company called Diamond advanced motorists with no issues, ironic.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

The experience was fantastic.great…

The experience was fantastic.great feedback.great communication.driver teacher orfana.

6 February 2026
Unprompted review
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Reply from Bluelamptrust

Glad you had a fantastic experience, Waqar. Good communication and feedback are things Orfana works hard to deliver, so it's nice to see that recognised. Thank you.

— The BLT Driver Training Team

Rated 5 out of 5 stars

I passed my assessment with assessor…

I passed my assessment with assessor orfana manzoor. She offered me feedback when I was not successful and gave me encouragement to improve and try again. She is so kind and helpful and professional. I am happy that I have her as assessor and met her. Thank you Orfana

5 February 2026
Unprompted review
Bluelamptrust logo

Reply from Bluelamptrust

Well done on passing your assessment, Shahid. It's great that Orfana's encouragement and feedback helped you improve and succeed. She'll be really pleased to read this. Best of luck with everything.

— The BLT Driver Training Team

Rated 5 out of 5 stars

I had an amazing experience with my…

I had an amazing experience with my taxi assessment with assessor orfana manzoor. I had previously passed Sandwell council and now applied for solihull council. Both times orfana manzoor was fair professional and very friendly. Thank you bluelamp trust

3 February 2026
Unprompted review
Bluelamptrust logo

Reply from Bluelamptrust

Great to hear you've had positive experiences with Orfana across two different councils. That consistency is something we're proud of. Thanks for choosing Blue Lamp Trust again, and congratulations on passing both times.

— The BLT Driver Training Team

Rated 5 out of 5 stars

Orfana manzoor she is very nice …

Orfana manzoor she is very nice professional and friendly i have lovely experience with her

3 February 2026
Unprompted review
Bluelamptrust logo

Reply from Bluelamptrust

Glad to hear you had a lovely experience, Chaudhry. We'll pass your kind words on to Orfana. Thanks for the review.

— The BLT Driver Training Team

Rated 5 out of 5 stars

Had a very great experience with BLT

Had a very great experience with BLT, Examiner Orzana Manzoor was Great.

30 January 2026
Unprompted review
Bluelamptrust logo

Reply from Bluelamptrust

Thank you for your review, Azeem. Really pleased to hear Orzana looked after you well. We appreciate you taking the time to share your experience.

— The BLT Driver Training Team

Rated 5 out of 5 stars

I had a driving assessment with Abid

I had a driving assessment with Abid, he was very nice, gave clear instructions and I was able to do the test with ease and calmness. Thank you Abid for your help.

12 January 2026
Unprompted review
Bluelamptrust logo

Reply from Bluelamptrust

Hi Baljit, thanks for sharing your experience. Abid is brilliant at putting people at ease during assessments, and it sounds like he did exactly that for you. Glad it all went smoothly.

— The BLT Driver Training Team

Rated 1 out of 5 stars

Read this before booking a taxi assessment here

I don’t usually leave reviews. I’m generally very reasonable, I accept constructive feedback easily, and I understand that assessments need standards. If something doesn’t go perfectly, I’m usually the first to assume there’s context I’m missing.

This experience was different.

What became clear to me after the assessment, and only really after stepping back and reflecting, is how much of this process is built on discretion rather than evidence. The outcome relies almost entirely on the assessor’s observation and judgement. There’s no requirement for independent measurement, no tools used to support certain claims, and candidates aren’t allowed to record the assessment for their own learning or clarity. That isn’t necessarily wrong, but it does mean the system lives or dies on the integrity, neutrality, and communication of the assessor.

In my case, the feedback itself sounded reasonable in the moment. However, on reflection, it felt as though the assessment was being interpreted through a particular lens. Certain points were emphasised in a way that didn’t fully align with the marked assessment, and the overall direction of the feedback felt weighted towards a negative outcome rather than a balanced evaluation of the drive as a whole. It left me with a sense that judgement was being applied selectively, rather than consistently.

This process affects people’s licences and livelihoods. When that’s the case, transparency, consistency, and credibility aren’t optional extras, they’re essential. For me, the overall setup felt more focused on policy enforcement and consequence than on fair, clearly evidenced assessment.

At the end of the day, everyone has to make their own choice. I’m sharing this because I wish I’d understood how this assessment actually works before booking. Personally, I wouldn’t choose this provider again, and I’d strongly encourage others to look carefully at alternative companies in their area.

19 December 2025
Unprompted review
Rated 1 out of 5 stars

Rating this company even 1 star it’s…

Rating this company even 1 star it’s too much. This company is making money,I had my test with Louise, the test supposed to be 45 minutes and she take me for one hour and five minutes she try her best to fail me , even 7years with a clean license , she’s unprofessional.
I wouldn’t recommend this company to anyone I know.

17 May 2026
Unprompted review
Rated 5 out of 5 stars

had a fantastic experience with Lee

had a fantastic experience with Lee, who accompanied me during my Uber driving test. From the moment he arrived, he was professional, reassuring, and incredibly easy to work with. Even though he wasn’t teaching me how to drive, his calm presence and clear communication helped reduce my nerves and made the entire process feel smooth and stress-free.

Lee explained everything I needed to know about the test procedure, what to expect, and how the assessment would run. His supportive attitude really helped me stay focused and confident throughout the test.

I truly appreciate how reliable, friendly, and knowledgeable he was. If you need someone to accompany you for your Uber driving test, I can’t recommend Lee enough. He made a potentially stressful day feel simple and manageable. Thanks again, Lee!

15 November 2025
Unprompted review
Bluelamptrust logo

Reply from Bluelamptrust

What a lovely review, Shiren. Lee will be made up reading this. He prides himself on keeping things calm and clear, so it's great to know that came through on the day. Best of luck with everything.

— The BLT Driver Training Team

Rated 5 out of 5 stars

G.Mahmood top guy.

G. Mahmood and blue lamp trust are excellent, professional and friendly team. Credit to my instructor today G.Mahmood he made me comfortable and communicated effectively, he is a credit to the company. Today I passed my taxi assessment this morning. I am delighted.

3 November 2025
Unprompted review
Bluelamptrust logo

Reply from Bluelamptrust

Congratulations on passing your taxi assessment, Myles! G. Mahmood will be chuffed to read this. We're proud to have him on the team, and it's always good to hear when our assessors make the process a comfortable one.

— The BLT Driver Training Team

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