Terrible experience with a dishonest and unprofessional company
Despite a few initial positives and what began as a promising relationship, the project was ultimately marred by poor communication, unprofessional conduct, and serious breaches of trust. Based on our experience, we strongly advise against using Bluelime due to the significant stress, financial impact, and unresolved issues we encountered.
The kitchen and bathroom installations were OK, and the project progressed relatively quickly given its scale.
However, Bluelime deviated from approved plans within a conservation area, resulting in compliance issues with the local council and additional costs estimated at £15,000–£20,000 to be incurred to correct their mistakes.
Heating and insulation were poorly installed, and having sought multiple second opinions, we remain dissatisfied with Bluelime’s interpretation of professional standards in these areas.
Communication broke down as the project progressed. Bluelime responded in a manner that felt defensive and, on occasion, intimidating and combative.
Costs increased unexpectedly — for example, door fitting rose from £1200 to £2640 — and some of the later quotes appeared inflated, such as £1,050 for radiator installation, which our regular plumber completed for £300.
The property was not ready for move-in on multiple occasions, which was especially disruptive for our young family. The inconvenience was considerable.
Additional concerns included the taking of our personal tools without permission, failure to honour warranties and the agreed snagging period, and inconsistent workmanship due to last minute and unexplained changes in the team working on the property.
We also revisited reviews on this site and found that the comments made by kateglinsman now resonate with us—particularly the concerns raised about Bluelime’s claimed affiliations and accreditations. We would encourage potential clients to explore the company’s history and Alton Campells previous companies house via Companies House, where records of his previous companies liquidations, outstanding debts to creditors, and other relevant details are publicly available.