Blue Tit Reviews 

268
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 33 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their exceptional skills, professionalism, and friendly approach, noting how well stylists listen to preferences and provide helpful advice, creating a welcoming atmosphere. Many appreciate the excellent service, including complimentary drinks and snacks, making visits comfortable and enjoyable, and are consistently thrilled with the quality of results, achieving desired styles and colors. However, some customers also noted dissatisfaction with the final hair color, describing results as not matching expectations, having unwanted tones, or appearing poorly blended, with a few mentioning issues with hair condition or unpleasant product smells.

What people talk about most

Staff

Customers had positive experiences with staff, frequently praising their kindness, understanding, and... See more

Service

Consumers find service to be positive, with many reviewers expressing satisfaction with their hair results... See more

Product

Reviewers mention ambiguous feedback about the product, with some customers expressing satisfaction with... See more

Quality

Clients share positive opinions on quality, with many reviewers expressing satisfaction with the finished... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting talented stylists... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Louisa at the Leyton Blue Tit Salon is INCREDIBLE. She listens and knows exactly what I want, always amazing results which I constantly get compliments on, even when I am due an appointment. She has c... See more

Company replied

Rated 4 out of 5 stars

I went to blue tit hair salon for the first time. I was greeted and asked what would I like to drink 🍷 I looked at the list and had gin and tonic followed with popcorn and a glass of water. Which I... See more

Company replied

Rated 5 out of 5 stars

I really reccomend the Blue Tit Academic. I 'm very happy with my hair. The student Alex, have a magic hands. He is absolutley amazing and ready to be a great professional. Congratulations to her tea... See more

Company replied

Rated 5 out of 5 stars

I visit the Brixton branch of Blue Tit every two weeks for a root tint, and I’m always looked after by one of the talented assistants. I started with Jada, then Katie (both brilliant… and then the... See more

Company replied


Company details

  1. Hair Salon

Written by the company

Blue Tit salons are for the sustainably conscious; we care about our clients and our planet alike, believing that our environment must be respected and that it can be without compromising on quality. We are reliable, friendly, and forward-thinking, and with our talented team, offer cuts, colours and tailor-made treatments in London, hosting our clients in beautifully designed, individually unique spaces.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

268 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 75% of negative reviews

Typically replies within 1 month

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4.5

All reviews

(268)

33 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Aileas was fab

A super chilled out and calm atmosphere. Aileas was fab- it was my first time getting a balayage and I absolutely love it. Also felt like there was a real care in keeping hair happy and healthy.

12 February 2023
Unprompted review
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Reply from Blue Tit

We're so pleased to hear it, Laura, thank you for the lovely review! Kindest, BT

Rated 5 out of 5 stars

I love Blue tit

I love Blue tit! Gemma from Peckham cut my hair today and she listened and gave me a great cut that looks great and suits my lifestyle, thanks!

9 February 2023
Unprompted review
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Reply from Blue Tit

Amazing, thank you for the 5-star review Shelley! We look forward to seeing you again soon, kindest, BT

Rated 5 out of 5 stars

Great kids cut

Took my 5 year old for her first proper haircut with Sinem at the Brockley branch. It was the perfect first cut experience. Sinem was so lovely, calm and talked us through everything. My daughter was SO pleased with her cut, and asked whether we could go back the next day as she'd enjoyed it so much.

2 February 2023
Unprompted review
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Reply from Blue Tit

Hi Martha, thank you for sharing such a lovely review of your daughter's first haircut. We are so happy to hear this was a positive experience for her, and hope to see her again soon! x

Rated 5 out of 5 stars

Charlie is a brilliant stylist

Just got back from an appointment with Charlie and it was everything I would have wanted. He was so kind and understanding and gave me some great advice. I absolutely love the cut he's given me and I'll definitely be going back to him next time.

30 January 2023
Unprompted review
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Reply from Blue Tit

We're so pleased to hear it, and hope to see you again soon :)

Rated 5 out of 5 stars

Great experience!

I just moved to the area and I needed to find a new hairdresser near by . I was little bit nervous but as soon I arrived at the salon, the team was very welcoming. My hair stylist Roland understood what I want while initislly I struggled to explain my haircut. Great experience.

16 December 2022
Unprompted review
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Reply from Blue Tit

It’s our pleasure Matt, thank you for the five stars and wonderful review! We look forward to see you again for you next appointment

Rated 5 out of 5 stars

Roland gent haircut is the best

I made my way to Stratford just to have a haircut from Roland. He is the best in gents cut and great attention to detail. 100% recommended

16 December 2022
Unprompted review
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Reply from Blue Tit

Thank you so much Pat for your lovely review of Roland- we really appreciate it. We are so pleased to hear you had such a great experience. Come back and see us again soon!

Rated 5 out of 5 stars

Amazing service

I’ve been coming to the salon in the east village for a few times now and the service couldn’t be better! Staff is always super nice and Roland always gives me the best haircut service. Always listens to what i want and my concerns and makes me feel welcome 10/10 service

25 November 2022
Unprompted review
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Reply from Blue Tit

Hi Jordi we are so happy to hear you had such a great experience with Roland in our East Village salon. We love hearing your feedback and we appreciate the five stars so much! Hope to see you again soon.

Rated 5 out of 5 stars

Great service and lovely atmosphere!

I visited East Village salon and my hair was cut by Roland. The atmosphere was great and I was greeted with mulled wine. Roland paid attention to what I expected from the haircut and he nailed it.
Definitely worth it!

13 December 2022
Unprompted review
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Reply from Blue Tit

Thank you so much for your lovely review - we really appreciate it. We are so pleased to hear you had such a great experience. Come back and see us again soon!

Rated 5 out of 5 stars

Colour by Leanna.Cut by Charlie…

I had a wonderful colour by Leanne and a cut my Charlie Ray.
Both spoke to me at length to gage exactly what i wanted and went out if their way to ensure I was happy. The salon is inclusive and uses natural products, has inclusion at the heart of their customer service. They have lounge style lay out wash basins and a cocktail and coffee bar. I was impressed with their certificates for trained stylists in all areas of well being and diversity. The style is chic and minimal. Feels like a beauty space. I love my hair. Will be returning

9 December 2022
Unprompted review
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Reply from Blue Tit

Thank you so much for this wonderful five star review Jazzy. The team is always aiming to deliver high standards of customer service and we really appreciate your feedback! We look forward to seeing you again soon :)

Rated 5 out of 5 stars

Great experience

Great experience, amazing people.
Stevie and Sarah (Stratford) exceed my expectations every time, I literally can't thank you enough.
If somehow, in my review is a stat instead of 5,please note it was my mistake.
You deserve all the stars.
Laura Z.

7 December 2022
Unprompted review
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Reply from Blue Tit

Hi Laura we are so happy to hear you had such a great experience. We love hearing your feedback and we appreciate the five stars so much! Hope to see you again soon.

Rated 5 out of 5 stars

Best haircut of my life with Roberto at…

Best haircut of my life with Roberto at the Peckham salon! I walked out transformed. Will definitely be going back.

25 November 2022
Unprompted review
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Reply from Blue Tit

Thank you for your wonderful review! We look forward to seeing you again soon

Rated 1 out of 5 stars

I had terrible experience with them

I had terrible experience with them. They cancelled my balayage and cut appointment on the day 2 hours before, reason was a patch test. Even tho I had it booked for weeks. They sent a text message as a general reminder to come in for the test, but nowhere they mentioned that it was a requirement and that they would not go ahead with an appointment otherwise. They also state that that cut off point for test is 48 before the appointment, in that case why wasn’t my appointment cancelled 2 days before? And not 2 hours in advance. Totally badly managed and bureaucratic company, where they don’t care about the customer satisfaction but instead following the ridiculous rules. Funny thing is with balayage you don’t even touch the skin! Avoid this company, go somewhere with a soul and passion.

20 November 2022
Unprompted review
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Reply from Blue Tit

Hi Gwen, we are very sorry to learn that your appointment was cancelled at short notice recently; our team try and prevent this wherever possible to limit inconvenience to both our clients and stylists. Our system tells us that your booking was made 6 days prior to your appointment date and that we attempted to reach you via email and text regarding our allergy test requirement. We do so for all colour bookings including our balayage services in case any product touches the skin during our rinsing-out process; whilst we appreciate any frustration this may cause, the health and safety of our clients are our priority. If you reconsider returning to us in the future, please do not hesitate to get in touch. Kindest, BT

Rated 5 out of 5 stars

My second visit at bluetit east village…

My second visit at bluetit east village salon and this time the results are over and beyond my expectations.
John M, was brilliant, showed a great amount of confidence and skills. I will definitely be back for more hair treatments.

14 November 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

Hi Elisa, thank you for taking the time to share such lovely feedback with us. We are so pleased to hear you have a great experience with John, and look forward to seeing you again soon! Kindest, BT

Rated 5 out of 5 stars

Its a result when you make a booking…

Its a result when you make a booking and then end up being late and get supposedly demoted to a more junior stylist yet they are amazing ! Going to the hairdressers for me is like going to the dentist for most people, I always come away with a horrible bill and with work I didn't need. However in Streatham Blue tit booked by Emma in Brixton (lovely phone lady) and looked after by Areeb. I am bouncing even two weeks later and love my hair ! I have curly mixed race hair and couldn't recommend Areeb enough. She is such a delightful soul, that makes you feel wonderful inside and out, you are in good hands. Makes a change from the loud, brash and manic-ness of other hair stylist that just see you as a cash-cow !

19 October 2022
Unprompted review
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Reply from Blue Tit

Thank you for such a wonderful review, Sarah, we appreciate it! We are so pleased that you had a great time with Areeb and will be sure to share this with her (and Emma). We look forward to seeing you for your next appointment. Kindest, BT

Rated 5 out of 5 stars

Thanks to Leanne who dyes and cuts my…

Thanks to Leanne who dyes and cuts my hair so superbly. It’s always good to catch up with such a friendly stylist.
Never been happier with the colour and cut.

24 October 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

We are so glad to hear this! There is nothing better than having a catch-up with a stylist you trust while getting a fresh new look. We’re thrilled that you’ve never been happier with your colour and cut—thank you so much for the kind words and for being a valued part of the Blue Tit community. We look forward to seeing you at your next appointment, BT

Rated 5 out of 5 stars

Thank you so much Harley

Thank you so much Harley! “in Clapton” for this brilliant new hear-cut! Very pleased indeed No need to search for another hairdresser!!! Thank you So much! See you in December! Rachel

22 October 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

We are delighted to hear this, Rachel! There is no better feeling than finally finding a stylist you can trust, so we are thrilled that you’ve found your perfect match with us in Clapton. We’re so glad you’re pleased with your brilliant new haircut! We can’t wait to see you then for your next refresh, BT

Rated 5 out of 5 stars

Highlights and cut

I had my hair highlighted and cut by a lovely guy called Kerian.
He was very professional, friendly and knowledgeable. I am extremely pleased with both the colour and cut and the exceptional blow dry :-).

Feel like a new woman :-). I would definitely reccomend him doing your hair.

Thank you Kerian

11 October 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

We are so happy to hear this Leanne! We’re thrilled that you were so pleased with the entire experience—from the professional consultation and knowledgeable colour work to that exceptional blow dry finish. Thank you so much for the recommendation and your kind words. We’ll be sure to share this with the team and we look forward to seeing you again soon! BT

Rated 5 out of 5 stars

Amazing Blair from Bluetit Peckham

I couldn't recommed Blair from BlueTit Peckham enough!! Ive just left the saloon and Im super happy with the result. She listens and goes above and beyond to give you the best experience. Ive been Bluetit client for almost 7years and I love it... the stylists, the products and the way I feel everytime I leave the saloon! Thank you Blair Xx

6 October 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

Thank you so much for this wonderful review! Being a Blue Tit client for almost 7 years is such an amazing compliment to our team, and we’re so glad that you continue to love the stylists, the products, and—most importantly—how you feel every time you leave us. Thank you for your incredible loyalty over the years, see you again soon, BT

Rated 5 out of 5 stars

Highly recommend this salon

Highly recommend this salon! Lauren was attentive, extremely knowledgeable and incredibly skilled. Thanks very much - I will be back!

23 September 2022
Unprompted review
Blue Tit logo

Reply from Blue Tit

We're so pleased to hear it, thank you for the 5 stars Jo! BT

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