Blue World Pools Reviews 4,315

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 344 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for their helpfulness and professionalism, noting their knowledge and respectful approach. The service, including installation, is consistently described as excellent, with many appreciating the efficiency and quality of the work. People are particularly satisfied with the product itself, highlighting its quality, ease of maintenance, and the enjoyment it brings. However, some customers reported issues with communication, mentioning instances where sales representatives did not follow up as promised or that their calls were not returned. A few other people also felt that the customer service was occasionally unprofessional, with some experiencing unaddressed concerns or feeling that their issues were not adequately resolved.

What people talk about most

Staff

Consumers generally express satisfaction with the staff, highlighting their professionalism, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, highlighting the professional and helpful customer... See more

Facilities

Reviewers highlight positive aspects of facilities, with many expressing their love for their pools and how... See more

Customer service

Users describe positive interactions with customer service, highlighting their helpfulness, pleasant... See more

Product

Customers had positive experiences with product. Many reviewers are highly satisfied with their pools,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Sales was great. Service department is very busy hard to contact but once you get them they were very patient and made sure all our answers were complete. Luther went above and beyond helping us get w... See more

Rated 5 out of 5 stars

We had pool installed Sept 2025, too late to use it before winterizing it. We uncovered it early May 2026. So impressed with the clarity of the water after taking the cover off and with these ease o... See more

Rated 5 out of 5 stars

Phil got the save- Thanks for reaching out Phil and making sure all ends were net. Failed promises. They’ll tell you whatever they think you want to hear, but when it’s time for them to give th... See more


Company details


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

4k reviews

5-star
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1-star

Replied to 34% of negative reviews

Typically replies within 1 month

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Rated 5 out of 5 stars

Our overall experience was excellent

Our overall experience was excellent. Fair price salesperson not pushy, installation team arrived on time and completed everything within one day and gave us all of the information we needed to start learning to maintain our new pool.

23 February 2026
Unprompted review
Rated 2 out of 5 stars

I ordered a pool

I ordered a pool, and for personal reasons I was unable to keep the order and canceled the next day, but the $1000 deposit has been pending for a month and I still haven't received it. They give you three days to cancel the purchase without penalty or obligation if you decide not to buy the pool.

14 March 2026
Unprompted review
Blue World Pools logo

Reply from Blue World Pools

Fredy,
I can not locate your information. If your deposit was made by check we request a copy of the cleared check front and back, so we can be sure the refund is due. Checks have longer processing times these days. Please call me directly at 1 800 706 0907 ext 3031, Sean Waren. I am happy to facilitate an expedited refund.

Rated 5 out of 5 stars

My pool was installed two years ago

My pool was installed two years ago, and we use our pool daily in the summer. It is the best investment I believe we have made. It has held up wonderfully and the quality is wonderful. Customer service is amazing. I needed a fresh ionizer going on my third season, which is amazing in itself. I called customer service to order a new one and they got me taken care of that day. They are so easy to work with. I would recommend them 100% to anyone looking at pools.

11 March 2026
Unprompted review
Rated 1 out of 5 stars

I ordered a blue world pool and even…

I ordered a blue world pool and even put down a deposit and then to my surprise by Jeff Tolbert has the audacity to call and demand $24,000 cashiers check. I have not seen a pool. I have not experienced a pool. I have not even seen the material of this pool and then goes on to tell me how I’ve signed the paperwork and that they would put a lien on my house and then I would owe 100% whether they installed the pool or not this is the worst business practice I have ever experienced in my life. I am a 55-year-old woman that has been stable in her home for 21 years and I was so excited about this pool so much for blue world pools. I would not recommend them and I damn sure wouldn’t give him a dime before you see and have the pool installed. They’re pushy, demanding and disrespectful.

11 March 2026
Unprompted review
Blue World Pools logo

Reply from Blue World Pools

Samantha,
Nobody from Blue World Pools would have ever said this to you! This is simply not true. What we did ask is that you pay half a cash deal up front and the other half when we are compmletely done. The lien is not used for the purpose you stated, it is maily used as a condition of the financing. Blue World Pools has since resolved our differences with Samantha to the customer's complete and total satisfaction. If there is anything further I can do please call me at 1 800 706 0907 ext 3031, Sean Warren.

Rated 5 out of 5 stars

Professional

Professional, easy to work with. Installation was done in a timely manner. Pool is very easy to keep clean and maintain. No chemicals needed.

10 March 2026
Unprompted review
Rated 1 out of 5 stars

the worse company

the worse company, the worse equipment and the worse customer servise.

5 March 2026
Unprompted review
Blue World Pools logo

Reply from Blue World Pools

Joselin,
Please call me directly at 1 800 706 0907 ext 3031, Sean Warren. Blue World Pools prides ourselves in selling only the highest quality parts and accessories by the best brand names in the industry. We will make it right!

Rated 5 out of 5 stars

We love our pool

We love our pool, it’s a bit of a learning experience to get used to no chemicals and how to use it, but it’s a great pool

3 March 2026
Unprompted review

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