Blurb Reviews 4,628

TrustScore 3 out of 5

3.0

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Rated 3 out of 5 stars

Decent quality and price HOWEVER, interface will make throw your computer out of your window!!!! Riddled with bugs, and idiotic layout choices, functions not working. Feels like the design team of... See more

Rated 1 out of 5 stars

Excellent print quality—that accounts for the one star. The pages are warped and very difficult to turn, making the entire experience very frustrating. It doesn't feel like a proper book, but like som... See more

Rated 3 out of 5 stars

I started creating Blurb books back in 2010 using Booksmart. I have created over 150 different titles and spent £17K with them. The announcement to drop Booksmart has not been handled well. The conver... See more

Rated 5 out of 5 stars

I've now produced over 60 books through Blurb, all with loads of photos and the results have been very pleasing. The Bookwright software is easy to use and has plenty of options - one example being ab... See more

Company details

  1. Gift shop
  2. Book shop
  3. Hobby shop

Written by the company

Blurb® is a self-publishing and marketing platform that unleashes the creative genius inside everyone. Blurb’s platform makes it easy to design, publish, promote, and sell professional-quality printed photo books, trade books, ebooks, wall art, and more.


Contact info

3.0

Average

TrustScore 3 out of 5

5K reviews

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Replied to 41% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Horribly slow shipping...

I just got a second notice to leave a review about my recent order from Blurb. I'd like to review the photo book, but I haven't received my copy yet!

I created a photo book and ordered two copies on April 15. They were shipped on April 20. One took a week to be delivered to Maryland. Pretty slow, IMO, but acceptable.

The other was shipped to me in Hawaii, and according to USPS and Blurb's tracking pages, was supposed to be delivered on May 6 - but it wasn't. The Blurb order info page now says it should be delivered by May 16. That's over a month from when I placed my order. I'm hoping I'll see it by then.

I'd ordered before from Blurb (Dec 2020), and shipments were delivered very quickly with UPS and FedEx. Now they're apparently trying to save some money by using a service called UPS Mail Innovations. And its not like this was "free shipping" - they charged me $15.99 to ship a single book!

I sent Blurb customer service a message about this on May 6. Probably due to the weekend, I haven't heard back from them yet. I look forward to hearing their response.

8 May 2022
Rated 5 out of 5 stars

Exceeded My Expectations

I wanted to create a book of my photography to give my children. Might be the only inheritance they get fom Dad. I was nervous about the quality of printing. But, these folks exceeded my expectations! I'm gathering photos for volume 2.

8 May 2022
Rated 1 out of 5 stars

Disappointed that they printed my book…

Disappointed that they printed my book without even check if they page numbers were in.

7 May 2022
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Reply from Blurb

Hi,

I'm sorry to hear that your book was not printed as you had expected. This is something our Customer Support team can help with. Please click this link to reach Customer Support:

https://support.blurb.com/hc/en-us

Our team is there for you, ready to help as soon as we receive your support request.

Best,

Blurb Team

Rated 3 out of 5 stars

I am always happy with my books from…

I am always happy with my books from your business, I gave a 3 because I wanted an answer sooner than I received one because I was ready to send the book off but had to wait to insure it would be right. It took at least three days to get a response and I searched the help site but didn't find what I was looking for. I did get an answer finally, I just wished it could have happened sooner.

7 May 2022
Rated 5 out of 5 stars

Good quality, fast!

I believe I ordered white end papers, but got grey instead. Still looks beautiful though. Used the Indesign plug-in which worked pretty well. I want to create more books!

7 May 2022
Rated 5 out of 5 stars

Blurb is great, but...

Blurb is great. However, the companies that deliver the books to me (DHL and FedEx) are hopeless. They deliver late and often have used weeks to go through customs. Blurb try the Postal Service or an other carrier.

7 May 2022
Rated 5 out of 5 stars

Blurb's InDesign plugin is great

Being able to use Adobe Indesign to design and layout my books was essential. Using InDesign to convert my monochrome images to CMYK was key to getting the results I wanted. Blurb's InDesign plugin was easy to use and made the whole process almost seamless.

7 May 2022
Rated 4 out of 5 stars

Your computer glitch happened just as I…

Your computer glitch happened just as I ordered 32 book reprints. I recieved 20 of the 32 books very timley. The other 11 have yet to arrive. I realize it wasn't anybodys fault, but it was the only thing keeping this from the Excellent catagory!!
Keep up the good work.

A Pretty Happy Camper.

7 May 2022
Rated 5 out of 5 stars

Our book was printed and sent to us…

Our book was printed and sent to us within about a week, so delighted. We are very happy with the printed book...a reminder of some holidays. Blurb is a very easy and straightforward program to use, especially as I am not particularly computer literate. We have made a number of these books now and been equally delighted with the printed book each time.

7 May 2022

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