BMW Group Reviews 30

I have just visited the BMW group 1 in Bedford for my service and I really can’t rate them enough. Great customer service, very knowledgeable staff and excellent all round. I was led to the waiting area where I could carry on my work and a majority of the people that passed me did ask if I was ok and if I required anything. They cleaned my car for me which was a bonus. 👍🏻👍🏻

The worst service you could think of, my car had set on fire so I called my insurance, then thought I would call BMW UK and they took it upon themselves to take my vehicle here to which I would expect to find out why it had set on fire, then I was told they would only be checking the potential recalls and told that the egr cooler and heater blower wiring was not to blame for this

Derek from Hailsham advised me I would need to pay £450.00 to investigate for the first 2 hours

I didn’t agree with this as it’s odd the way it happened and how quick they took the car I thought they knew something I maybe didn’t

After refusing to pay £450.00 Derek had been given authorisation from bmw uk to find the cause of the thermal incident (20th dec 2023 16:45)

I was relieved then as I had seen the email and thought they would find the cause,

27th December Derek calls to ask how I put the fire out and that the inlet had a hole in and will keep me updated with findings

To which I would think they are looking into the cause and from then until the 2nd January 2024 I received an email saying they would not look into it any further and that it was my job to investigate or get hold of the insurance.

I’m unaware at the moment of what changed in that time but the service received and lack of communication between them, bmw uk and myself is appalling.

I have escalated it as far as I can and currently investigating the car myself to see what has happened and if it was a manufactured defect have they covered it up like some others on the internet and forums. (PVC/CCV valve wiring or crank case wiring)

(Z4-forums - Engine bay fire)

I won’t let this go after being so mistreated and would like to warn anyone that has a similar experience to make it known and get an independent non biased person to look first as many BMWs that are causing fires won’t get known about because they want the insurance to look or write the car off without finding the actual root cause. (If the car hasn’t melted to the ground)

Nothing but stress the whole time dealing with them and now left to cover it myself which wouldn’t have been an issue if they didn’t say otherwise.

Had my car from the 2nd December until the 9th January just to tell me what they already knew at first.

I’m unsure if they have done anything untoward to cover a defect without my knowledge yet but I will know very soon, as have I taken it as far as I can already with the motor Ombudsman.

Avoid at all costs, the reviews online and response from them says it all.

The communication between Donna walker, Derek Ashford and whoever else involved should be ashamed

This is my personal experience with the purchasing department. It is absolute impossible for a small company to generate business with the BMW Group as they are expecting a huge amount of information and registration data, that is not possible to fullfill for smaller companies. The Enduser Department on BMW side has already fixed everything with our company, the price, the condition, the delivery...everything has been spoken about and then came the purchasing department. But instead of saying: it is okay we dont need all the numbers in our system, the most important IDs are available. No they just say to their employee to look for another Vendor. Sorry, but this is ridiculous. Very innovative behaviour, not!

BMW have marketed their cars as “the ultimate driving machines”. It’s a shame their administration doesn’t follow the same mantra.

I recently received an “Important - Vehicle Safety Recall” and followed the letter’s advice by going online to their website to book in to have it checked and corrected.

However, the website hasn’t worked for two weeks, and when I just called BMW direct, the next time they can get me booked in is the 21st March 2023, which considering the letter has a big red sign saying “Important – Vehicle Safety Recall”, one would think they might be able to look after that a bit quicker..? Whilst I am generally pleased with the car, I have had to replace the four alloy wheels on my car as the runflat tyres hit a bump or a pothole and simply crack the alloys. This is simply not good enough and I shall not be buying another BMW in the future.

Nice website. Objective, Individual, Informative, Nice Looking, Great company to relay on. Keep making the auto industry the better place.