Bobbi Brown Cosmetics Reviews 

What an appalling Company. I've bought Bobbi Brown products for years from the counter and today decided to buy online as they were giving a 15% discount code. The code stated it would be applied after the order was placed, so I went through the process and placed my order. A screen on their website said my code was accepted,however I noted no discount had been applied and when I received the confirmation email it showed full price.

I contacted Bobbi Brown via live chat and they explained I had to set up an account for the code to work and not sign in as a guest. This was not explained fully on their site so I asked for a refund. They then told me the refund would take 5-7 days! Bearing in mind I'd placed my order minutes before and doubt it had even been processed I find this totally unacceptable. How can a Company get away with this?

I will never use them again and will publicise this as much as I can. It will be interesting to hear what Trading Standard say about it ......

I placed an order and bought an extra piece to get the cost high enough to get the “free 5 piece set”. I chose the colors I wanted for the free set and then placed my order. When I received my order confirmation, part of the 5 piece set was missing. I contacted customer service and was told that they were out of the color i wanted. I asked why that wasn’t indicated when I made my choice. If I had known, I wouldn’t have ordered the the extra item to get the free set. No offer to let me change the order. I finally asked if they would send me another comparable color and they offered a color at least 10 shades darker than the one I wanted. I finally got them to agree to send me a color that was closer to the one I ordered, but one that still probably wouldn’t work. I wouldn’t have been upset that they were out of my color if I had known before I placed my order. At that point, I would have not have ordered the extra item to get the free set. Poor setup of website and poor customer service.

AWESOME customer service. A technical error on the website mistakenly placed two duplicate orders for me. I contacted customer service via their live chat and the representative quickly resolved my issue by giving me a FULL refund and letting me keep the items!

I'm blown away and super impressed by the professionalism and responsibility the company took over the error. Would recommend this to anyone looking to shop at a place that cares about its customers.

High quality products. Amazing! :)
Beautiful colors.

Great web for cosmetics, the dispatch is very fast I love it :))

The products are great and customer service even better. Their packaging needs a little work, but with improvement I would have no trouble buying my cosmetics directly from them instead of going to Macys.

What an absolute waste of time. My wife tried, and then I did, to order a bit of makeup. All went slowly, if not well, and we both reached the "Pay now" part and got a message saying "Your order has been cancelled".

Seriously, don't bother. It's just powdery paint. Get it from someone with a working website.

sadly for me I am allergic to lake 5 yellow and most of the eyeshadows had this i and eyeliners. Staff were helpful to refund me due to my allergic reaction. I can't rate the company on the products as I can't use anything they make. I can give a 5 star rating for a makeover and trying to help me find a look for me something new.
I give a 3 as I can't give a 5 due to the fact I am stuck not knowing if any of BB's products are safe for me to use with my allergy. That is the disappointing part, I won't be getting the Royal Look anytime soon and finding my prince. My heart was set on a Kate Middleton look, lets face it we all want to be the princess finding our own prince. Yet all I can say is they gave me the royal treatment and treated me like a friend not a nobody.

Thank you

Great customer care and the products speak for themselves!
Can' wait to go out tonight in order to wear my new makeup!

Excellent customer service from Molly at the Brighton Store. She did a trial bridal make-up for my friend and did an amazing job. She was lovely - professional, knowledgeable and a great asset to Bobbi Brown.

i think the products from this company are excellent and customer service is really very good.