Bobux Reviews 

31
TrustScore 1.5 out of 5

1.6

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Rated 1 out of 5 stars

Absolutely terrible customer service. I placed an order and heard nothing for over 2 weeks despite chasing them for a shipping update. After repeatedly chasing for an update, I was finall... See more

Rated 2 out of 5 stars

Used to be amazing. I purchased all shoes (school patent shoes, trainers, urban boots etc) for my two children there for several years with no problem and they held beautifully. Unfortunately, things... See more

Rated 1 out of 5 stars

I ordered two pairs of shoes, but only one pair was delivered while I was charged the full amount. I tried contacting their customer service team for two weeks and received no response. I eventually h... See more

Rated 2 out of 5 stars

Charges too much for the standard postage £6.5 + you return at your own cost. Return process is really awkward - you need to fill in old-fashioned form with lots of details including the item code. An... See more

Company details

  1. Shoe shop
  2. Baby Clothing Shop
  3. Baby shop
  4. Children's clothes shop

Information provided by various external sources

U.S. wholesale & on-line retailer of soft leather shoes for infants & toddlers. We sell the best baby shoes, booties, moccasins and boots for boys & girls.


Contact info

1.6

Bad

TrustScore 1.5 out of 5

31 reviews

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1-star

No history of asking for reviews

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1.6

All reviews

(31)

9 reviews in the last 12 months

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Rated 1 out of 5 stars

Waste of money

Firstly a number of shoes that I purchased from them are not bendy at all. It does feel like they are different from any of the highstreet shoes for toddlers which sell them for 1/3 of the price.

Secondly, I had returned a pair of shoes to them months ago.
They said that another warehouse that they have nothing to do with received them. That was the address on the package they had sent me.
I have asked for an update on my refund multiple times and they always say they will chase it but absolutely no update. Its been months.

Will not be buying from them again. Have also told my friends to not do either.

29 May 2023
Unprompted review
Rated 5 out of 5 stars

Amazing company

Amazing company - brilliant products for little ones - stylish, comfortable and well-fitting - my children have lived in their shoes over the years. Customer service also brilliant. I’m amazed by their low review rating on here as my experience with Bobux has always been a positive one. Will look forward to continuing to use as the children’s feet grow.

28 March 2023
Unprompted review
Rated 2 out of 5 stars

Still wondering why did I payed so much…

Still wondering why did I payed so much for Wellingtons?!
Twiced weared and twice the calf of the baby boy is scratched till the blood. The stitches between materials at the calf aren't finished well creating a very uncomfortable and painful experience.

24 February 2023
Unprompted review
Rated 2 out of 5 stars

Looked tatty after a month - poor quality

Looked great on receipt but scuffed so easily at the front and basically looked tatty after a month of wear. How has this company got such a good reputation?! Most reviews are when first bought I presume. Back to Clarkes for me

31 October 2022
Unprompted review
Rated 1 out of 5 stars

Bad quality

Wouldn't recommend these shoes for toddlers. My daughter is not even that active (not a big climber or anything) and they're basically ruined within a month. All the colour has worn away at the front so they just look constantly dirty even though they aren't. They are also already wearing away at the heel. For £50 a pair I'd expect much better quality.

23 May 2022
Unprompted review
Rated 1 out of 5 stars

Best to Avoid !

I really wouldn't recommend Bobux for Toddlers.

After the fourth wear, our sons shoes had scuffs and irreparable damage.

I'm always fascinated at how family established businesses, encourage parents to part with their money to get the best for their child, but fail to deliver.

Considering that this business has been around for over 30 years, erected from the need of the perfect shoes for their daughter, you'd be led to believe that design and customer services, would be outstanding too, but sadly, this is not true of Bobux.

When we had shared our feedback, we were told that they couldn't do anything about it, and that the feedback would be passed to the design team.
We didn't expect much to be done, but it could've been managed with a bit more care.
This lack of tact, leaves you assuming that Bobux do not care about their customers and/or their reputation, serving as a reminder that great marketing does not always translate to a great product. 

To amplify their failings on the customer experience, at the time of writing (20.5.21), this page was still unclaimed by Bobux, which speaks clearly on the lack of consideration for the customer's voice, to reflect, to implement change, and most importantly, to be held accountable.

In summary, Bobux are not worth the money, time spent complaining/waiting for a reply from customer services and  annoyance associated with the aforementioned. Bobux should certainly be avoided if you care about the planet, care about the environment, keen to reduce waste and thus, sustainability.

Until Bobux can re-think their design, addressing the wider issue of sustainability, and improve their customer service, I encourage you to avoid disappointment and urge you to consider purchasing your child's shoes elsewhere.

20 May 2021
Unprompted review
Rated 1 out of 5 stars

BOBUX SKAM😡😡😡😡😡😡😡😡😡

WHEN 0 🅱️OBUX😡😡😡😡🤬🤬🤬🤬🤬🤬🤬👌👈😳😳😳😳😳😳😳😳👳👳 🐒🐒🐒🐒🐒🍆🍆🍆🚽🚽🚽🚽🆘🍌🍌🍌🍌🍌🍌💦💦💦💦👺👺👺😳MY BOBLOX ACCOUNT HACK😡😡😡😡😡 NO BOBUX!!!!!11!!1!11

15 April 2021
Unprompted review
Rated 3 out of 5 stars

Poor Quality

Lovely shoes for babies that barely walk and will be worn mostly on the buggy. For toddlers and kids that run, ride scooters and go to playgrounds, don't waste your money because the shoes will get scuff marks and look awful after the first use.

2 March 2021
Unprompted review
Rated 5 out of 5 stars

Lovely products

Lovely products, excellent quality and fast delivery! I love the fact that they work with podiatrists and explain how to choose the right pair of shoes and size regarding the stage of your little one instead of his age as all kids develop at a different pace. My children had many compliments on their shoes and are very happy with them!

25 February 2021
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent choice of shoes for those looking for a more natural shoe. Very stylish and range from children to adult Bought 2 pairs, 1 for 3 year old, 1 for 18 month old. Both love these shoes and fit perfectly. Had a slight issue with the smaller shoe where the shoe began to split, contacted company and gave a very quick response, sent replacement pair next day delivery. Would highly recommend.
Only issue was their sizing is not like traditional shoe measurements, but by using their sizing guide, helped a lot.

18 January 2018
Unprompted review

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